Zoho CRM

Logiciel CRM web et mobile intégrable

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Zoho CRM - Présentation

Description du logiciel Zoho CRM

Automatisation de force des ventes :
La solution d'automatisation des forces de vente de Zoho CRM vous aide à suivre vos leads, prospects, opportunités d'affaire et de clôturer plus de deals en moins de temps. Aussi, vous pouvez utiliser les données clients existantes pour de futures montées en gamme et opportunités de ventes additionnelles.

Automatisation des opérations marketing :
Avec l'automatisation marketing, vous pouvez efficacement planifier des actions marketing, augmenter la qualité du processus de génération de lead. De plus, vous pouvez mesurer la performance, l'efficacité, et donc le ROI de vos campagnes.

Service et support client :
La fonctionnalité Cas et Solutions de Zoho CRM vous permet de structurer le processus de support client à l'échelle de l'entreprise et autorise une meilleure intégration entre les processus de vente et le support client dans un seul système.

Gestion d'inventaire :
La solution de gestion d'inventaire de Zoho CRM vous aide à intégrer de façon fluide les activités avant et après les ventes dans une seule application. De plus, vous pouvez suivre la procuration de biens et services d'une liste personnalisée de vendeurs.

Zoho CRM - Présentation

Prix

À partir de
12,00 $US/année

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Formule "Free" : Gratuite jusqu'à 10 utilisateurs
Formule "Standard" : $15 / utilisateurs / mois ($12 si engagement à l'année)
Formule "Professional" : $25 / utilisateurs / mois ($20 si engagement à l'année)
Formule "Enterprise" : $40 / utilisateurs / mois ($35 si engagement à l'année)
Formule "Plus" : $60 / utilisateurs / mois ($50 si engagement à l'année)


Zoho CRM - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
allemand, anglais, arabe, chinois (simplifié), chinois (traditionnel) et 22 autres, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, taïwanais, tchèque, thaï, turc, ukrainien

Médias

Zoho CRM's home screen with fully customizable dashboards.
Zoho CRM's lead management module gives businesses a way to easily manage all leads.
View lead details and perform multiple other actions.
Manage the way your business is run with intelligent reporting that breaks down key metrics relating to your sales trends, marketing campaigns, team performance, and more.
Zoho CRM's dashboard view provides analytical insights that gives you a detailed overview of all the important data.
Visualize the sales pipeline, know your deal stage and estimate your future revenues.
Unified Setup allows you to personalize Zoho CRM to your business specific needs.
Vidéo de Zoho CRM Vidéo de Zoho CRM Capture d'écran pour Zoho CRM : Zoho CRM's home screen with fully customizable dashboards. Capture d'écran pour Zoho CRM : Zoho CRM's lead management module gives businesses a way to easily manage all leads. Capture d'écran pour Zoho CRM : View lead details and perform multiple other actions. Capture d'écran pour Zoho CRM : Manage the way your business is run with intelligent reporting that breaks down key metrics relating to your sales trends, marketing campaigns, team performance, and more. Capture d'écran pour Zoho CRM : Zoho CRM's dashboard view provides analytical insights that gives you a detailed overview of all the important data. Capture d'écran pour Zoho CRM : Visualize the sales pipeline, know your deal stage and estimate your future revenues. Capture d'écran pour Zoho CRM : Unified Setup allows you to personalize Zoho CRM to your business specific needs.

Zoho CRM - Avis

Zoho CRM - Avis

Note globale
4,2
/
5
Excellent
2136

Très bien
1556

Moyen
604

Médiocre
139

Mauvais
61

Rapport qualité-prix
4,2
Fonctionnalités
4,2
Simplicité d'utilisation
4,1
Support client
4
82% des utilisateurs recommandent cette application
Shawn B.

A CRM for the Masses

Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.


Traduire avec Google Translate
Damian C.

A functional CRM that does the basics and more, well. Fits a business of any size.

I think there are some very good functions and features in Zoho CRM. It is easy easy to use and also has a raft of potential add-ons in the Zoho Suite that can be used at a small cost such as Zoho Sign which is so simple to use along with Zoho Survey. It can be White Labelled which I like.


Traduire avec Google Translate
Utilisateur vérifié

WORST SUPPORT TEAM


Traduire avec Google Translate
Utilisateur vérifié

My Favorite Email Service

If you are just starting out with a business or company and you want to make your business sound more professional, you really need Zoho. I had a great experience,even signing up with multiple email addresses. Now I just have the one email address and have a professional email completely for free. However if you want to have more flexibility, you may need to consider the paid plan. There are really not many cons when it comes to Zoho.


Traduire avec Google Translate
Faruk A.

It delivers what's promised

It is good. You get what you pay. I like the software and it is easy to use. I think it makes sense having a CRM consultant before setting it up at the beginning to make sure that you don't need to migrate things, and also it may help you optimise your costs.


Traduire avec Google Translate
Shawn B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

A CRM for the Masses

Logiciel utilisé tous les mois pendant plus de deux ans
Publié le 07/05/2020
Provenance de l'avis : Capterra

Overall, I would strongly recommend ANY business to try it out. Check out the free version and you'll still get a lot of value out of it.
Their Paid versions are absolutely worth it.
We started off with a Free version and then graduated into 3 Pro Users and it was a great experience.
The Customer Support Team is EXCELLENT and they really spend the time with you to get you up and running and will offer other real-world examples. I feel they really want their product to work so they're dedicated in assisting even the novice amongst us.

Avantages

This is a very low-cost CRM for Small Businesses that are interested in tying out to see if this can really work for them.
It beautifully and seamlessly integrates with Outlook and you can use ZohoCRM for most (if not all) your communications with clients and prospects.
The interface is easy to understand and you can get most things done intuitively.

Inconvénients

Extracting out a list of all your prospects/customers into ONE Excel sheet became a painful experience because as simple as we assumed it to be it actually become fairly cumbersome. Maybe we didn't have the in-depth experience.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Damian C.
Secteur d'activité: Conseil en gestion
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

A functional CRM that does the basics and more, well. Fits a business of any size.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/10/2020
Provenance de l'avis : Capterra

I think there are some very good functions and features in Zoho CRM. It is easy easy to use and also has a raft of potential add-ons in the Zoho Suite that can be used at a small cost such as Zoho Sign which is so simple to use along with Zoho Survey. It can be White Labelled which I like.

Avantages

It ticks our list as a Cloud-based solution after moving from a system on a shared network drive operation. You receive quite a lot for the price. It is built around the sales funnel/channel and does this well. It gives you all the functionality within the leads or accounts fields to record meetings, interactions, emails, phone calls, emailing directly from Zoho and calling from Soho if using a VOIP system.

It's actually got good 3rd party cross-functionality with 365 or G-Suite, I use the former with excellent Outlook usage.. Chat functions or messages are easy and can be linked to a client or user and sometimes are a better way to record the customer record that on ordinary business email.

I have only needed to contact the support team a few times but each time has been very quick and a swift resolution.

I have used some of the automated marketing features and it is definitely something that I will utilise more with any web info request funnelled to Zoho.

Inconvénients

The UI can look a bit plain for some if you do not know how to customise. Downloading or collating data is not always straight forward. This is also to be said about uploading leads. It is not always clear which part of an upload has failed. However, when the upload does work it is a great time saver.

The search function is not that intuitive; I found sometimes unless you type in an exact match it does not return anything.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Utilisateur vérifié
Secteur d'activité: Pétrole et énergies
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

WORST SUPPORT TEAM

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/07/2017
Provenance de l'avis : GetApp

Avantages

Product is somewhat OK if you're starting with the CRM but they are slow in adapting to new technologies. They are still learning and is a good tool if you're a nut bolt retailer.

Inconvénients

Their support team is a bunch of absolute pathetic people. Clueless nincompoops who have no training, empathy or understanding of how customer support works!

When you call ANY support line for any cloud service, they first tell you their name, ask yours, and request details on the issue and provide you with a case reference.

NOT WITH ZOHOCRM SUPPORT CLOWNS.

They talk to you on the phone and DO NOT PROVIDE a support ticket number. Even if you ask them they fail to provide a support request number. Next, if you call them about the same issue, the same nincompoop would ask you for a ticket number which he previously didn't provide!!!

As a result, you waste time, explaining them again and again repeating the same thing to a useless clown who couldn't care less about the customer's issue and has absolutely no empathy. Their work ethic and attitude are probably worse than those working in the oldest profession.

Here’s what their support reps should have done, but they NEVER do all this. All of this is Customer Support 101:
a. Announce their name! When you ask the customer their user ID and name, why can’t you introduce yourselves too?? By default? What’s there to hide?? Why wait for the customer to ask? Even a domestic call center in India does this!
b. Take a call back number to call back in case the call gets disconnected!
c. If you can’t call back drop a 1 line email with the case reference number so at least the customer has a chance to pick up from where he left off!

WHAT A BUNCH OF LOSERS.
A rather crude bunch with absolute zero respect for paying customers. They fail to realize that they're employed because of paying customers!

I have posted an audio recording of their unprofessional attitude on a support call, on YouTube. Just look for it and have a listen yourself, so you know what can be expected.

ZOHO MANAGEMENT - Get your support clowns to signup for free trials of other cloud bases SAAS products and raise support requests so they can experience and may learn how to provide customer support!!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Utilisateur vérifié
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

My Favorite Email Service

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/08/2020
Provenance de l'avis : Capterra

If you are just starting out with a business or company and you want to make your business sound more professional, you really need Zoho. I had a great experience,even signing up with multiple email addresses. Now I just have the one email address and have a professional email completely for free. However if you want to have more flexibility, you may need to consider the paid plan. There are really not many cons when it comes to Zoho.

Avantages

This is a free or very cheap email service depending on the plan you choose. I like this because my business is just starting out and I want to save as much as possible. Zoho is a great resource because it has all the functions I need. It integrates with my website, sends and receives emails and is fairly easy to use. It also comes with a calendar and a place to store notes and bookmarks.

Inconvénients

I am on the free version, which means that I can only access it on my computer device. The paid plan is really inexpensive and something worth investing in if you want to answer emails in a more timely manner. It may take a bit of time to get used to the interface if you've never used it before or you are switching from another email service.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Faruk A.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

It delivers what's promised

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/10/2020
Provenance de l'avis : Capterra

It is good. You get what you pay. I like the software and it is easy to use. I think it makes sense having a CRM consultant before setting it up at the beginning to make sure that you don't need to migrate things, and also it may help you optimise your costs.

Avantages

I've used Zoho CRM for almost 5 years and I've witnessed its evolutions during those years. I think it is an overall good tool for small to mid sized companies. I enjoyed the flawless marketing automation feature, especially when a new lead comes in from a web form, it immediately adds it to the CRM. The system can recognise the lead if there was a past interaction. Once the lead is in the system, you can enrich the data by populating all the data fields and you can customise new data fields according to your needs. I find it pretty easy to arrange for all departments in the company. I mostly used it as a part of my daily tasks at sales team. I was able to manage my leads and track the progress. We didn't really use it for any campaigning but mostly as an overall CRM. The reporting section is pretty good and I enjoyed the customisation. It actually offers more than average needs of a salesperson. Recently, they made new integrations and also adjusted the performance - in the early times, it was a bit slow but they fixed it.

Inconvénients

Zoho CRM seems to be a mid-segment tool when it comes to pricing at first sight. However, if you want to expand the tool with more features/add-on, you may need to pay additionally for them. It increases the cost. At the end of the day, for a large company, it might be as pricey as enterprise CRM solutions. You need to make sure about your needs before you set it up for your organisation to make sure the cost meets with your expectations. The UI can be improved and be more user friendly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Recommandation utilisateur
7,9/10
Basé sur 4 496 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

Zoho CRM - Prix

Zoho CRM - Prix

À partir de
12,00 $US/année
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Formule "Free" : Gratuite jusqu'à 10 utilisateurs
Formule "Standard" : $15 / utilisateurs / mois ($12 si engagement à l'année)
Formule "Professional" : $25 / utilisateurs / mois ($20 si engagement à l'année)
Formule "Enterprise" : $40 / utilisateurs / mois ($35 si engagement à l'année)
Formule "Plus" : $60 / utilisateurs / mois ($50 si engagement à l'année)

Formule "Free" : Gratuite jusqu'à 10 utilisateurs
Formule "Standard" : $15 / utilisateurs / mois ($12 si engagement à l'année)
Formule "Professional" : $25 / utilisateurs / mois ($20 si engagement à l'année)
Formule "Enterprise" : $40 / utilisateurs / mois ($35 si engagement à l'année)
Formule "Plus" : $60 / utilisateurs / mois ($50 si engagement à l'année)

Rapport qualité-prix
4,2/5
Basé sur 4 496 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

Zoho CRM - Fonctionnalités

Zoho CRM - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,2/5
Basé sur 4 496 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Zoho CRM

Plus d'informations sur Zoho CRM

Avantages

  • Avec l'application, vos employés en déplacement retrouvent l'intégralité du CRM sur leur appareil iOS.

  • L'API publique et en libre service permet d'intégrer d'autres applications pour importer / exporter des contacts ou d'autres fonctionnalités.

  • En gérant les droits et accès de vos employés de façon adaptée, vous gardez le contrôle sur les informations et ouvrez plus de fonctionnalités à ceux qui en ont besoin.

  • Suivez les données qui ressortent de votre CRM et affichez les sur le tableau de bord qui vous permet de centraliser les informations importantes de façon ergonomique.

  • Zoho CRM - FAQ

    Zoho CRM - FAQ

    Voici quelques-unes des questions fréquentes sur Zoho CRM.

    Q. Quels sont les types de licence disponibles pour Zoho CRM ?

    Types de licences disponibles pour Zoho CRM :

    À partir de: 12,00 $US/année

    Type de licence: Gratuit, Abonnement

    Essai gratuit: Disponible

    Formule "Free" : Gratuite jusqu'à 10 utilisateurs Formule "Standard" : $15 / utilisateurs / mois ($12 si engagement à l'année) Formule "Professional" : $25 / utilisateurs / mois ($20 si engagement à l'année) Formule "Enterprise" : $40 / utilisateurs / mois ($35 si engagement à l'année) Formule "Plus" : $60 / utilisateurs / mois ($50 si engagement à l'année)

    Q. Quelles sont les principales fonctionnalités du logiciel Zoho CRM ?

    Nous n'avons pas d'informations sur les fonctionnalités de Zoho CRM.

    Q. Qui utilise Zoho CRM ?

    Utilisateurs habituels du logiciel Zoho CRM :

    PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

    Q. Dans quelles langues Zoho CRM est-il disponible ?

    Langues dans lesquelles Zoho CRM est disponible :

    allemand, anglais, arabe, chinois (simplifié), chinois (traditionnel), coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, irlandais, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, taïwanais, tchèque, thaï, turc, ukrainien

    Q. Quels sont les types de licence disponibles pour Zoho CRM ?

    Types de licences disponibles pour Zoho CRM:

    Gratuit, Abonnement

    Q. Zoho CRM prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Zoho CRM :

    Android, iPhone, iPad

    Q. Avec quelles applications Zoho CRM peut-il s'intégrer ?

    Applications s'intégrant à Zoho CRM :

    ActiveCampaign, Adobe Sign, ClickDesk, HelpOnClick, Nimble, SeamlessGov, TeamSupport, Zoho Books, Zoho Invoice, Zoho Recruit

    Q. Quelles sont les ressources d'aide disponibles pour Zoho CRM ?

    Ressources d'aide disponibles pour Zoho CRM :

    Forum, Tutoriels vidéo, Support téléphonique, Support en ligne, FAQ, Base de connaissances