--- description: JIRA Service Management : qu'en pensent les utilisateurs ? Lisez les avis sur JIRA Service Management, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management - Prix, tarif, abonnement et avis | GetApp Belgique 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://fr.getapp.be/software/91811/jira-service-management Page : 1/32\ Suivant: [Page suivante](https://fr.getapp.be/software/91811/jira-service-management?page=2) > Jira Service Desk est un logiciel de gestion de service qui relie l'informatique à l'entreprise grâce à une résolution rapide et transparente des demandes des clients. Basé sur le moteur de flux de travail Jira d'Atlassian, Jira Service Desk propose une plateforme collaborative, une base de connaissances à faible coût, facile à configurer et modulable, très souple et qui confère efficacité et simplicité à l'expérience utilisateur. > > Conclusion : 779 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 779 Avis | | Simplicité | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Atlassian - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **À partir de**: 20,00 $US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, turc - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Angola, Arménie, Australie, Autriche, Azerbaïdjan, Belgique, Biélorussie, Brésil, Bulgarie, Canada, Chine, Chypre, Corée du Sud, Croatie, Danemark, Espagne, Estonie et 33 de plus ## Fonctionnalités - API - Accès mobile - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analytique - Application mobile - Asset Lifecycle Management - Audit des problèmes - Autoresponders - CRM - Catalogue de services - Champs personnalisables - Chat en temps réel - Codes-barres et RFID - Collaboration en équipe - Communication multicanal - Contrôle du processus d'approbation - Contrôles/Permissions d'accès ## Intégrations (90 au total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... et 75 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de service client](https://fr.getapp.be/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://fr.getapp.be/directory/231/customer-service/software) - [Logiciels helpdesk](https://fr.getapp.be/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://fr.getapp.be/directory/292/it-service-management-itsm/software) - [Logiciels de prise en main à distance](https://fr.getapp.be/directory/563/remote-support/software) - [Logiciels de gestion des ressources informatiques](https://fr.getapp.be/directory/325/it-asset-management/software) ## Alternatives 1. [Freshservice](https://fr.getapp.be/software/91351/freshservice) — 4.6/5 (803 reviews) 2. [Rippling](https://fr.getapp.be/software/112141/rippling) — 4.9/5 (4885 reviews) 3. [Action1](https://fr.getapp.be/software/2048001/action1-rmm) — 4.9/5 (239 reviews) 4. [PDQ Deploy & Inventory](https://fr.getapp.be/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 5. [Milvus](https://fr.getapp.be/software/132287/milvus) — 4.8/5 (298 reviews) ## Avis ### "Jira will help you manage your projects and products very well." — 5.0/5 > **Chris** | *7 novembre 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into. > > **Inconvénients**: The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms. > > I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow. ----- ### "Powerful but Complex: My Experience with Jira Service Management" — 5.0/5 > **Arti** | *27 avril 2026* | Comptabilité | Taux de recommandation : 9.0/10 > > **Avantages**: Jira Service Management is great for organizing and tracking requests. The customizable workflows make it easy to adapt to different teams. I love how it integrates with other tools like Slack and Confluence. It’s easy to prioritize tasks and monitor SLAs. Plus, the reporting features give clear insights into performance, helping improve team efficiency. Overall, it’s a solid tool for managing service requests and issues. > > **Inconvénients**: Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users. The interface feels cluttered at times, and customization options can be complex. It’s not always intuitive, so setting up workflows or automations takes time. Also, the pricing can get expensive as your team grows, and the mobile app doesn’t always work as smoothly as the desktop version. > > Overall, Jira Service Management is a powerful tool for managing service requests and workflows, but it takes some time to master. Once you get the hang of it, it's efficient and flexible. I appreciate the integrations with other tools and the strong reporting features. However, the initial setup can be tricky, and it’s a bit overwhelming with all the customization options. It’s a solid choice, but not the most user-friendly for beginners. ----- ### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5 > **Utilisateur vérifié** | *1 mai 2026* | Logiciels | Taux de recommandation : 3.0/10 > > **Avantages**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users. > > **Inconvénients**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins. ----- ### "Jira - great tool" — 4.0/5 > **katie** | *11 mars 2026* | Pétrole et énergies | Taux de recommandation : 8.0/10 > > **Avantages**: I like that Jira service management allows me to track IT projects and allocate work items to the developers working on the project. There is a function that times stand ups which we hold each morning to discuss our work items. If working in an agile framework you can set Jira up to run your sprints , currently we work in 2 weeks sprint. > > **Inconvénients**: Quite hard to set up to start with but once the projects are set up it works well. There is a lot of admin work to add all the tasks however this would be the same as any project set up. > > I now enjoy working with Jira service management now that I have been using this each day for the last year. It is a great tool to spilt out work items and mange these each day using a kahban board , this shows easily what work items we have completed , that are in review/ready to start or in progress. ----- ### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5 > **Utilisateur vérifié** | *15 mai 2026* | Cabinets médicaux | Taux de recommandation : 7.0/10 > > **Avantages**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows. > > **Inconvénients**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features > > overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management. ----- Page : 1/32\ Suivant: [Page suivante](https://fr.getapp.be/software/91811/jira-service-management?page=2) ## Liens - [Afficher sur GetApp](https://fr.getapp.be/software/91811/jira-service-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées