HarmonyPSA

HarmonyPSA

La nouvelle génération d'automatisation des services professionnels.

4.5/5 (17 avis)

HarmonyPSA - Présentation

Description du logiciel HarmonyPSA

HarmonyPSA est une solution PSA (Professional Services Automation) complète comprenant un guichet de service complet, une solution CRM et un back-end de comptabilité, en plus des fonctionnalités PSA de base normales.

La fonctionnalité de centre de service sans compromis d'Harmony intègre une configurabilité poussée. Elle permet de développer des types de cas d'assistance illimités avec des flux de travail personnalisés, des règles de routage et des fils de messagerie en continu plus, la prise en charge des fuseaux horaires, la surveillance SLA et l'escalade. Son portail client entièrement personnalisable permet aux entreprises de prendre le contrôle complet de leur porte d'entrée sans avoir besoin d'argent pour la personnalisation. Tout cela est disponible dans une interface utilisateur indépendante de l'appareil, toutes des fonctionnalités d'Harmony sont disponibles dans le cloud, du bureau au téléphone mobile.

Mais ce qui rend Harmony vraiment différent, c'est qu'en plus de gérer ces flux de travail opérationnels, il dispose d'un back-end de comptabilité intelligent qui automatise le back-office et élimine les erreurs de facturation et de comptabilité. Grâce à un accès facile au reporting de business intelligence, à la comptabilité et à la gestion complète du cycle de vie des affaires, HarmonyPSA est une solution PSA surdimensionnée qui ressemble davantage à un ERP pour les entreprises technologiques.

HarmonyPSA - Présentation

Prix

À partir de
55,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

HarmonyPSA - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Brésil, Canada, Europe, Allemagne et 5 autres, Japon, Amérique latine, Mexique, Afrique et Moyen-Orient, Royaume-Uni
Langues
néerlandais, anglais, français, allemand, portugais, espagnol

Captures d'écran

Capture d'écran pour HarmonyPSA : The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps.
Capture d'écran pour HarmonyPSA : The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. Capture d'écran pour HarmonyPSA : Harmony delivers fully configurable and personalised Kanban boards across the entire system, from Sales to Finance. All core business processes can be visualised in seconds, published to teams or kept private. Capture d'écran pour HarmonyPSA : Harmony’s customer and project level profit trend graphs drill down to transaction level will keep your project performance on track, with no additional work Capture d'écran pour HarmonyPSA : Fully integrated and configurable ticketing connects the entire company workflow into the core control platform. Capture d'écran pour HarmonyPSA : Fully configurable Sales, Service and Finance Dashboards give you quick and easy access to the information you need to improve performance Capture d'écran pour HarmonyPSA : Harmony’s project functionality contain integrated risk and issue tracking and reporting functionality which allows you to place all of this on-line and manage it alongside the project - using powerful Kanban views. Capture d'écran pour HarmonyPSA : The Harmony dashboard is designed to organise your, and your team’s, day to day workload. Integrates with all popular calendar apps. Capture d'écran pour HarmonyPSA : Full support for projects, timesheets, expenses and subcontractors provided. Pre-pay functionality in addition to standard fixed price and time and materials delivery models.

HarmonyPSA - Avis

HarmonyPSA - Avis

Note globale
4.5
/
5 17 avis
Excellent
11

Très bien
5

Moyen
0

Médiocre
0

Mauvais
1

Rapport qualité-prix
4.3
Fonctionnalités
4.3
Simplicité d'utilisation
4
Support client
4.5
94% des utilisateurs recommandent cette application
Dan H.

HarmonyPSA is a modern, agile PSA with all the features and great support.

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.


Traduire avec Google Translate
Shawn mcgee ,.

Flexible with strong APIs

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.


Traduire avec Google Translate
Natalie T.

HarmonyPSA intergration into our company

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition


Traduire avec Google Translate
Utilisateur vérifié

The PSA you that will steal you money

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.


Traduire avec Google Translate
Jon B.

Managed and Cloud Services Provider

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.


Traduire avec Google Translate
Dan H.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

HarmonyPSA is a modern, agile PSA with all the features and great support.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 23/05/2019
Provenance de l'avis : Capterra

We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.

Avantages

A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders.

HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes.

Their contract management handles all our recurring billing, including the edge cases.

The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team.

Dynamic URL links and editable HTML templates make customization and integrations possible.

They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.

Inconvénients

Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly.

We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Shawn mcgee ,.
Secteur d'activité: Matériel informatique
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Flexible with strong APIs

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 22/05/2019
Provenance de l'avis : Capterra

The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.

Avantages

The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.

Inconvénients

Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Natalie T.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

HarmonyPSA intergration into our company

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 18/04/2017
Provenance de l'avis : Capterra

We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors.

We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs.  We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles.

The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist.

We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition

Avantages

The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.

Inconvénients

As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

The PSA you that will steal you money

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 08/03/2019
Provenance de l'avis : GetApp

Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.

Avantages

The GUI is good looking and you will be told all the features it has and things it can do.

Inconvénients

This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Jon B.
Secteur d'activité: Administration publique
Taille de l'entreprise: 10 001+ employés
Traduire avec Google Translate

Managed and Cloud Services Provider

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 09/09/2016
Provenance de l'avis : GetApp

SCC ICT Services provides Managed IT Services and Cloud Services to a growing number of organisations using a per unit pricing model for services. We looked at several helpdesk and Professional Service Automation tools to assist us with managing customers and our accounts. We looked at several products including best of breed in several spaces however integration was going to prove challenging. HarmonyPSA met the majority of our requirements in a single product allowing us to manage customers from opportunity through to support.

Avantages

The use of a single product allows for us to see everything about each of our customers including quotes, orders, invoices, tickets, inventory and projects. The single view throughout the system allows total customer management from a technician, account manager and director level showing performance and income consistently. HarmonyPSA is constantly evolving as a SaaS based solution meeting new requirements as technology changes the way that services are delivered.
Feedback is always welcomed and depending on the changes soon finds its way into the release schedule.

Inconvénients

Integration with external tools is new and a little young however hopefully this will mature and extend its reach. The rapid development does lead to some inconsistencies through the solution and documentation can be a little behind the release schedule due to the agile development methods used however this does not impact on the benefits of the approach.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
9.7/10
Basé sur 17 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

HarmonyPSA - Prix

HarmonyPSA - Prix

À partir de
55,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.3/5
Basé sur 17 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

HarmonyPSA - Fonctionnalités

HarmonyPSA - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.3/5
Basé sur 17 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Catégories

Logiciels de planning du personnel Logiciels CRM Logiciels de facturation Logiciels de gestion du temps et des dépenses Logiciels de gestion des clients Logiciels de finance et comptabilité Logiciels de gestion de projets Logiciels de support et service client Logiciels de facturation pour le secteur juridique Logiciels pour le secteur juridique Logiciels de service client Logiciels CRM en ligne Logiciels de gestion des opérations Logiciels de comptabilité fournisseurs Logiciels de gestion du personnel Logiciels de RH et gestion du personnel Logiciels de gestion informatique Logiciels hotline et d'assistance téléphonique Outils ITSM (IT Service Management) Logiciels de publicité Logiciels de marketing Logiciels pour suites d'applications Outils collaboratifs Logiciels ERP Logiciels de gestion des ressources informatiques Logiciels de Professional Services Automation (PSA) Outils de gestion de projets Logiciels de vente Logiciels de création de devis Logiciels pour entreprises de consulting Logiciels pour services professionnels Logiciels pour autres secteurs Logiciels de gestion de contrats Logiciels de gestion des flux de travail Logiciels de collaboration sur les projets Logiciels de gestion de tâches Logiciels de gestion du temps Logiciels de gestion de portefeuille de projets Logiciels de suivi des problèmes Logiciels de gestion d'affaire Logiciels de gestion des commandes Logiciels de gestion de projets visuels Logiciels pour affichage publicitaire Logiciels d'infogérance Logiciels de gestion de parc informatique Logiciels de gestion des produits Logiciels pour entrepreneurs Logiciels de gestion de projet informatique Logiciels de gestion des services informatiques Logiciels de gestion financière Logiciels de gestion des ressources Logiciels de CRM pour le secteur financier Logiciels de facturation récurrente Logiciels pour support client Logiciels de business performance management Logiciels de reporting financier Logiciels BPM (Business Process Management) Logiciels de gestion de contacts Logiciels de lead management Logiciels de gestion des notes de frais Logiciels de predictive lead scoring

HarmonyPSA - FAQ

HarmonyPSA - FAQ

Voici quelques-unes des questions fréquentes sur HarmonyPSA.

Q. Quels sont les types de licence disponibles pour HarmonyPSA ?

Types de licences disponibles pour HarmonyPSA :

À partir de: 55,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel HarmonyPSA ?

Nous n'avons pas d'informations sur les fonctionnalités de HarmonyPSA.

Q. Qui utilise HarmonyPSA ?

Utilisateurs habituels du logiciel HarmonyPSA :

Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME

Q. Dans quelles langues HarmonyPSA est-il disponible ?

Langues dans lesquelles HarmonyPSA est disponible :

néerlandais, anglais, français, allemand, portugais, espagnol

Q. Quels sont les types de licence disponibles pour HarmonyPSA ?

Types de licences disponibles pour HarmonyPSA:

Abonnement

Q. HarmonyPSA prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par HarmonyPSA.

Q. Avec quelles applications HarmonyPSA peut-il s'intégrer ?

Applications s'intégrant à HarmonyPSA :

G Suite, HubSpot Marketing, JIRA Software, Mailchimp, QuickBooks Online, RingCentral, SYSPRO, Sage Accounting, SharePoint, Xero

Q. Quelles sont les ressources d'aide disponibles pour HarmonyPSA ?

Ressources d'aide disponibles pour HarmonyPSA :

FAQ, Base de connaissances, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo