En savoir plus sur Comm100 Live Chat
La plateforme d'experience client omnicanale de Comm100 permet des interactions en temps réel par le biais du web, du mobile et de la messagerie. Des solutions de service client rapides, efficaces et abordables pour les centres d'appels, les services d'assistance et les équipes commerciales et marketing.
Comm100 Live Chat permet aux organisations d'engager les clients en temps réel via la messagerie traditionnelle, le chat audio et vidéo et la co-navigation. Partagez des fichiers et des URL via un chat pour résoudre les requêtes des clients et effectuer plus rapidement des transactions.
Cette solution est conforme à la norme PCI, conforme à la norme HIPAA et certifiée ISO 27001. L'éditeur déploie à la fois des solutions basées sur le cloud et sur site et fournit un déploiement personnalisé pour les industries hautement réglementées. Les clients comprennent des organisations comme AXA, Leviton, Advanced Auto Parts, Stanford University et Veridian Credit Union.
Images
Comm100 Live Chat ne vous convainc pas tout à fait ?
Comparer avec une alternative populaire
Comm100 Live Chat
À partir de
Types de licence
Fonctionnalités
Intégrations
Simplicité
Rapport qualité-prix
Service client
Alternatives
LiveAgent
Intercom
LiveChat
LiveHelpNow
Avis
Vous avez déjà Comm100 Live Chat ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Comm100
Publié le 08/10/2018
Great experience so far, pleasure to work with and to communicate with the support if needed!
Great experience so far, pleasure to work with and to communicate with the support if needed!
Avantages
I've been working with comm100 live help for years already, great product with many options. We use it for communication with our clients and it never failed us. You can by slots for as many operators as you need to and set different option for each of them such as quantity of customer that can be accepted per operator, auto accept option, option to get offline message if there are no operators online. Many many settings, also in terms of extracting reports and monitor the operators. With the admin rights you can manage everything you need to!
Inconvénients
Products is regularly updated so there is nothing bad to say, price could be an issue for some companies as you pay per operator(slot)
Réponse de Comm100 Network Corporation
Hey Borislav,
It¿s really awesome that you¿ve used our product for so long and have had such a great experience with it. Our product team has worked very hard to create a robust and powerful tool so I will be sure to pass your kind words on to them. If you have any ideas on how we can improve please tell us on our customer feedback forum (https://comm100.uservoice.com). Thanks again Borislav!
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Comm100
Publié le 09/09/2018
Avantages
I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.
Inconvénients
After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.
Réponse de Comm100 Network Corporation
Hello Elitsa,
Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!
- Secteur d'activité: Internet
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Great when it was free, but now not really worth it
Publié le 26/01/2023
My overall experience with Comm100 was very fair, for what it was worth. Everything about it was...
My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.
Avantages
Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.
Inconvénients
The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Wonderful
Publié le 09/08/2018
Avantages
Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance .
Inconvénients
It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet .
Réponse de Comm100 Network Corporation
Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say "our product has everything you can possible think of needing as a chat agent". We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima!
- Secteur d'activité: Produits pharmaceutiques
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Comm100 is mobile friendly!
Publié le 08/03/2018
Avantages
Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there.
Inconvénients
It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.
Réponse de Comm100 Network Corporation
Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer
inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review!
Comm100 Live Chat - FAQ
Voici quelques-unes des questions fréquentes sur Comm100 Live Chat.Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?
Types de licences disponibles pour Comm100 Live Chat :
- À partir de: 39,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise Comm100 Live Chat ?
Utilisateurs habituels du logiciel Comm100 Live Chat :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Comm100 Live Chat est-il disponible ?
Langues dans lesquelles Comm100 Live Chat est disponible :
allemand, anglais, bulgare, chinois, espagnol, français, grec, italien, japonais, néerlandais, portugais, russe, turc
Q. Comm100 Live Chat prend-il en charge les appareils mobiles ?
Appareils pris en charge par Comm100 Live Chat :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Comm100 Live Chat peut-il s'intégrer ?
Applications s'intégrant à Comm100 Live Chat :
Adobe Commerce, Cisco, Drupal, Dynamics 365, GoToMeeting, Instagram, Join.Me, Joomla, Meta for Business, Salesforce Sales Cloud, Shopify, Twitter/X, WhatsApp, WordPress, Zapier, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour Comm100 Live Chat ?
Ressources d'aide disponibles pour Comm100 Live Chat :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Comm100 Live Chat.
