Comm100 Live Chat
En savoir plus sur Comm100 Live Chat
La plateforme d'experience client omnicanale de Comm100 permet des interactions en temps réel par le biais du web, du mobile et de la messagerie. Des solutions de service client rapides, efficaces et abordables pour les centres d'appels, les services d'assistance et les équipes commerciales et marketing.
Comm100 Live Chat permet aux organisations d'engager les clients en temps réel via la messagerie traditionnelle, le chat audio et vidéo et la co-navigation. Partagez des fichiers et des URL via un chat pour résoudre les requêtes des clients et effectuer plus rapidement des transactions.
Cette solution est conforme à la norme PCI, conforme à la norme HIPAA et certifiée ISO 27001. L'éditeur déploie à la fois des solutions basées sur le cloud et sur site et fournit un déploiement personnalisé pour les industries hautement réglementées. Les clients comprennent des organisations comme AXA, Leviton, Advanced Auto Parts, Stanford University et Veridian Credit Union.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité: Internet
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great for Product Look-ups
Publié le 27/06/2019
It has worked well for research of products with great ease.
It has worked well for research of products with great ease.
Avantages
I like how this is an easy to use application, simple search and go.
Inconvénients
I don't like that you have to click on each item to open it up in a new page to view more detailed information.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The only chat / omnichannel customer support platform you'll ever need
Publié le 24/03/2019
We use Comm100 for most of our customer support but the livechat is where it really shines. The...
We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.
Avantages
Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year.
Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great.
Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box.
Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.
Inconvénients
We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.
- Secteur d'activité: Internet
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Great when it was free, but now not really worth it
Publié le 26/01/2023
My overall experience with Comm100 was very fair, for what it was worth. Everything about it was...
My overall experience with Comm100 was very fair, for what it was worth. Everything about it was great up until the point where free seats were being removed, despite being with Comm100 for almost 10 years. Unfortunately my business does not make enough income for me to be able to invest into something that can easily be resolved with open-source alternatives.
Avantages
Comm100 Live Chat is a fantastically coded and easy-to-implement hosted software which allowed clients and businesses to easily interact with each other, in real time you can see the visitors on your site. Unlike free options Comm100 has all working features and seems to offer the best out of those features. The configurability was also very good to give you the best customisable options to make the software exactly how you want for the front-end and the back-end. The support was very easy to obtain when needed for any questions 24 hours a day.
Inconvénients
The free seats were recently removed, causing me to have to migrate to a different open source software which offered very similar features. Comm100 Live Chat also did not support IPv6 so any clients coming in with an IPv6 address would not be able to benefit from this software.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Comm100
Publié le 09/09/2018
Avantages
I have had a very good experience with using the Com100 Live chat the past 3 years. What I love most is that we can actually see the logs from previous coversations with customers which makes it easy to respond quickly to customers' queries. There are a lot of statistics options to follow the number of customers who are using the service and the workload during a certain period of time . Customer's can also rate the service and provide us with feedback which helps us ipmrove.
Inconvénients
After the release of a new version there were a few things which I did not like - such as the skin of the chat platform, some bugs and lags were appearing while chatting with the customers, however the Comm100 team managed to fix these after the provided by us feedback, so I am overall happy with the Comm100 platform.
Réponse de Comm100 Network Corporation
Hello Elitsa,
Thank you for the review and product feedback. We think our integrated chat history functionality is a great tool for faster issue resolution, and we¿re happy that you think so too. We also like hearing that our customer support team was able to resolve those issues facing your team. In addition, we are working on upgrading our UI and reviews like yours help build a case internally for this. If you have any other thoughts on what you want to see in the future from Comm100, please share them on our customer feedback forum (https://comm100.uservoice.com). Thanks again Elitsa!
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
I can say that my overall experience is pretty good. I like working with this software.
Publié le 20/12/2017
Avantages
The chat is user friendly and easy to use. It's quick and smooth. I like the custom/personal canned messages and I use them a lot. I am always informed about the down times of the servers and the software updates. The admin panel of the chat has pretty useful tools. The history and report sections are full of options and different gadgets that I use every day.
Inconvénients
I do not like that the chat agents have only 1 available theme. The old version of the chat was a lot darker and when we changed to the new chat , I had a hard time to get used with it. Now , we are not able to change that while/light theme. I would love if we have at least 1 available dark theme.
There is no "Feedback/Bug/Report" Button. There was a Feedback button ,however it was available for short period of time when the new chat was introduced. I found a few bugs, that I would like to report , however with no feedback button I am not able to do it.
Réponse de Comm100 Network Corporation
Hi Dobromir, thanks for providing such detailed comments! We're happy that you enjoy using our live chat product. Sorry to hear that you find our new theme too bright and prefer a dark theme. We've already sent this feedback to our product team for further improvement. Regarding the Feedback/Bug/Report button, it was introduced to collect feedback for our beta version of HTML5 based Agent Console. That's why it's not available when the HTML5 based Agent Console is out of beta. The good news is that we're actually planning to add it back to the Agent Console, enabling our customers to submit feedback easily on a regular basis. And at present, for any feedback you might have, please send them to [email protected], or chat with us online. Thanks again for your review.
Comm100 Live Chat - FAQ
Voici quelques-unes des questions fréquentes sur Comm100 Live Chat.Q. Quels sont les types de licence disponibles pour Comm100 Live Chat ?
Types de licences disponibles pour Comm100 Live Chat :
- À partir de: 31,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise Comm100 Live Chat ?
Utilisateurs habituels du logiciel Comm100 Live Chat :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Comm100 Live Chat est-il disponible ?
Langues dans lesquelles Comm100 Live Chat est disponible :
allemand, anglais, bulgare, chinois, espagnol, français, grec, italien, japonais, néerlandais, portugais, russe, turc
Q. Comm100 Live Chat prend-il en charge les appareils mobiles ?
Appareils pris en charge par Comm100 Live Chat :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Comm100 Live Chat peut-il s'intégrer ?
Applications s'intégrant à Comm100 Live Chat :
Adobe Commerce, Drupal, Dynamics 365, Instagram, Join.Me, Joomla, Meta for Business, Salesforce Sales Cloud, Shopify, Twitter/X, WhatsApp, WordPress, Zapier, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour Comm100 Live Chat ?
Ressources d'aide disponibles pour Comm100 Live Chat :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Comm100 Live Chat.
