Dynamics 365

Dynamics 365

Logiciel ERP

4.3/5 (3616 avis)

Dynamics 365 - Présentation

Description du logiciel Dynamics 365

Microsoft Dynamics AX est un logiciel de planification des ressources d'entreprise (ERP) multilingue et multidevises. Cette solution est conçue pour les moyennes et grandes entreprises. Il est entièrement personnalisable et extensible grâce à sa riche plateforme et à ses outils de développement.

Dynamics 365 - Présentation

Prix

À partir de
115,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Dynamics 365 - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois et 18 autres, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï, turc

Captures d'écran

Capture d'écran pour Dynamics 365 : Microsoft Dynamics 365 sales opportunity tracking
Capture d'écran pour Dynamics 365 : Microsoft Dynamics 365 sales opportunity tracking Capture d'écran pour Dynamics 365 : Microsoft Dynamics 365 finance and operations reports Capture d'écran pour Dynamics 365 : Microsoft Dynamics 365 omnichannel customer service Capture d'écran pour Dynamics 365 : Microsoft Dynamics 365 dynamic marketing workflows

Dynamics 365 - Avis

Dynamics 365 - Avis

Note globale
4.3
/
5 3616 avis
Excellent
1686

Très bien
1403

Moyen
420

Médiocre
81

Mauvais
26

Rapport qualité-prix
4
Fonctionnalités
4.2
Simplicité d'utilisation
4
Support client
4.1
85% des utilisateurs recommandent cette application
Ty C.

Dynamics in a league of it's own

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.


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Sarah O.

Great customizable software but a pain to learn/set up!

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.


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Timothy J.

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.


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Julia T.

There's Potential

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.


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Obvious P.

Microsoft Dynamics : A suitable customer relationship management software

I used Microsoft dynamics together with other Microsoft software programs such as office 365. I observed that the program is a enterprise resource planing program suitable for customer relationship management.


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Ty C.
Secteur d'activité: Papier et produits forestiers
Taille de l'entreprise: 10 001+ employés
Traduire avec Google Translate

Dynamics in a league of it's own

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/11/2019
Provenance de l'avis : Capterra

I have tried other CRM's in my career but none of them come close. The future of this product is incredibly bright and the cost to entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.

Avantages

I have used this software for over 7 years and over those years have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.

From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor namely, Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation.

Salesforce and competitors also do not have anything like Azure. Having all of your business application ecosystem under such an umbrella is incredibly powerful.

Inconvénients

I have had less than ideal interactions with support. Mostly they are positive but often times they don't typically know enough about the product and will ask me for information that i already provided in detail upon initial case submission. That being said, this product is innovating and improving so much you can't possibly expect all the people supporting it to be 100% on top of their game. They SHOULD be but realistically you are going to run into people that are just intermediaries between you and someone that can actually help. This isn't really a Dynamics issue at all but you will need to rely on support if you go with an online installation.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Sarah O.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Great customizable software but a pain to learn/set up!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/12/2019
Provenance de l'avis : Capterra

Overall this can be a fairly complicated software if you're used to more simple PM websites like Trello or Teamwork Projects. However, it is so customizable that it will basically work for any type of industry you're in. It helps us see all of our data, projects, production, and customer service in one spot instead of using different websites/softwares for each aspect of the business. I would highly recommend Dymanics, but go through their internal team to get it set up and take some training sessions first.

Avantages

This is by far the most customizable project management software I have ever used. It helps keep our entire team on track, from the customer service to product team. We are able to write all the necessary information into every single job and track where it is in our system. We love the ability to tailor this platform to our specific needs. You can pretty much make this software work for any type of company you're working in.

Inconvénients

This can be extremely frustrating and take a long time to set up and learn. If you transfer information over from a previous PM software, be prepared for a ton of copying & pasting. Luckily the Dynamics internal team was able to set everything up for us with a little direction, and we were back a forth a lot to get the platform to where we wanted it to be. After that, it took many tutorials and training sessions to learn all the ins-and-outs of the website, but it was worth it in the end.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Timothy J.
Secteur d'activité: Hôpitaux et soins de santé
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

Dynamics 365 Customer Engagement/Field Service are robust CRM and CMMS options

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/02/2020
Provenance de l'avis : Capterra

I have used CRM in D365 for a number of years, but have been recently through a reimplementation as the FieldOne Sky product was replaced with Field Service. This was a challenging project, but proved successful. We adopted the unified interface early on so had to deal with some bugs, but didn't want a lot of retraining right after implementation with the interface change.

Avantages

The breadth of features across Field Service and typical CRM are impressive overall. The scheduling capabilities in Field Service (and now available for other scheduling items) are second to none (at least in other items compared to).

Inconvénients

With the online version, we have run into few problems, but we do occasionally run into slow performance. This is not often, but when it does occur (slow page refreshes, especially in the scheduling tool) it can be painful for our users.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Julia T.
Secteur d'activité: Cabinet d'avocats
Taille de l'entreprise: 201-500 employés
Traduire avec Google Translate

There's Potential

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/07/2019
Provenance de l'avis : Capterra

We are not using the application at all in the way we had envisioned and I am looking at other Microsoft partners that could help as well as altogether switching to other applications for contact management.

Avantages

I chose Dynamics 365 because we are already using Microsoft products and wanted a seamless integration to our CRM. I was drawn to the simplicity of the application and ability to customize within the application from the demo.

Inconvénients

When I started working with a Microsoft partner to customize the application, I quickly became frustrated due to the number of errors and roadblocks that came with the integration and implementation process. I had evaluated our situation very carefully to ensure we had the required technical specifications and would be a good fit for our company; however, I was thrown off by the requirements that we could not face.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 4.0/10

Obvious P.
Secteur d'activité: Agriculture
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Microsoft Dynamics : A suitable customer relationship management software

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 25/01/2020
Provenance de l'avis : Capterra

I used Microsoft dynamics together with other Microsoft software programs such as office 365. I observed that the program is a enterprise resource planing program suitable for customer relationship management.

Avantages

It offers a well-known client experience thus offers the conventional look and feel of a Microsoft item. In case you are acquainted with Office items or you are utilizing SharePoint at work for your framework, at that point this is a strong choice to consider.
It works the same locally or in the cloud. Users can utilize Dynamics Customer Relationship Management in case you are utilizing on-premise information stockpiling, are 100% in the cloud, or utilizing a half breed arrangement of information the board.
Microsoft dynamics doesn't expect users to buy framework. There are zero foundation ventures that users should make. Users are not required to keep up this stage either, in light of the fact that Microsoft handles everything at their end. The duty of users is basic: input significant data into the Customer Relationship Management framework, at that point use it.

Inconvénients

It is streamlined to work with other Microsoft items. Microsoft Dynamic expects users to know their stuff, thus at the point when new businesses initially get moving, the business procedure may not be as smooth as it should be. There probably won't be an information following instrument or system set up to catch client information, potential leads, and other basic data for the business channel. Microsoft Dynamics sometimes does not take into account server code alteration.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
7.9/10
Basé sur 3 616 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Dynamics 365 - Prix

Dynamics 365 - Prix

À partir de
115,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Basé sur 3 616 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Dynamics 365 - Fonctionnalités

Dynamics 365 - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.2/5
Basé sur 3 616 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Dynamics 365 - FAQ

Dynamics 365 - FAQ

Voici quelques-unes des questions fréquentes sur Dynamics 365.

Q. Quels sont les types de licence disponibles pour Dynamics 365 ?

Types de licences disponibles pour Dynamics 365 :

À partir de: 115,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Dynamics 365 ?

Nous n'avons pas d'informations sur les fonctionnalités de Dynamics 365.

Q. Qui utilise Dynamics 365 ?

Utilisateurs habituels du logiciel Dynamics 365 :

Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, PME

Q. Dans quelles langues Dynamics 365 est-il disponible ?

Langues dans lesquelles Dynamics 365 est disponible :

arabe, chinois (simplifié), chinois (traditionnel), tchèque, danois, néerlandais, anglais, finnois, français, allemand, hébreu, hongrois, italien, japonais, coréen, norvégien, polonais, portugais, russe, espagnol, suédois, thaï, turc

Q. Quels sont les types de licence disponibles pour Dynamics 365 ?

Types de licences disponibles pour Dynamics 365:

Abonnement

Q. Dynamics 365 prend-il en charge les appareils mobiles ?

Appareils pris en charge par Dynamics 365 :

Android, iPhone

Q. Avec quelles applications Dynamics 365 peut-il s'intégrer ?

Applications s'intégrant à Dynamics 365 :

Astea Alliance, Cincom CPQ, Coresystems, Gatekeeper, KeyedIn Projects, Nexus, Odyssee Service, QCommission, SyncForce, WorkBook

Q. Quelles sont les ressources d'aide disponibles pour Dynamics 365 ?

Ressources d'aide disponibles pour Dynamics 365 :

Forum, Base de connaissances, Support en ligne, Support téléphonique