En savoir plus sur Salesforce Sales Cloud

Avec le Sales Cloud, vous pouvez gérer vos opportunités, répondre à vos leads, visualiser vos prévisions de vente, automatiser vos campagnes marketing, et consulter vos tableaux de bord et console de ventes où que vous soyez.

Grâce aux nombreuses fonctionnalité du Sales Cloud, vous pouvez également héberger et partager tous vos fichiers, compléter vos fiches clients en exploitant les informations des réseaux sociaux, donner à chacun de vos commerciaux l'accès à toute l'intelligence de votre entreprise, offrir à vos partenaires un espace de collaboration avec vos équipes commerciales, approuver des demandes en temps réel et mettre en place des processus d'approbation souples... et bien plus encore !

Options de tarification dès :

s/o

  • Version gratuite
  • Essai gratuit
  • Abonnement

Salesforce Sales Cloud - Principaux avantages

- Décuplez vos ventes
- Adaptez le Sales Cloud à vos besoins métiers
- Simplifiez la collaboration en interne et les interactions avec vos partenaires et clients
- Travaillez où que vous soyez et quel que soit votre terminal
- Suivez votre activité en temps réel

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Autriche, Australie, Canada, Chine, Allemagne et 6 autres, Royaume-Uni, Irlande, Inde, Mexique, Pays-Bas, États-Unis

Langues

allemand, anglais, espagnol, français, italien, russe, suédois

Options de tarification dès :

s/o

  • Version gratuite
  • Essai gratuit
  • Abonnement

Images

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Fonctionnalités

Nombre total de fonctionnalités pour Salesforce Sales Cloud : 156

  • API
  • Accès mobile
  • Analyse de corrélation
  • Analyse de l'évolution des ventes
  • Analyse de la concurrence
  • Analyse du service client
  • Analyse prédictive
  • Analyse statistique
  • Approbation des ventes
  • Automate d'appel
  • Automatisation du marketing
  • Base de données de clients
  • Base de données de contacts
  • Budgétisation et prévision
  • Campagnes multiples
  • Catalogage/catégorisation
  • Catalogue de produits
  • Champs personnalisables
  • Ciblage du public
  • Communications avec les patients
  • Contacts partagés
  • Contrôle des processus métiers
  • Contrôle des réponses par e-mail
  • Contrôle du processus d'approbation
  • Contrôles/Permissions d'accès
  • Création de tableaux de bord
  • Devis
  • Distribution de leads
  • Dossiers d'antécédents médicaux
  • Déploiement basé sur le web
  • ERP
  • Enquêtes clients
  • Enregistrement des appels
  • Estimation
  • FAQ
  • Fonction de glisser-déposer
  • Gestion de contenu
  • Gestion de la formation
  • Gestion de la maintenance
  • Gestion de la qualité
  • Gestion de la sécurité
  • Gestion de projets
  • Gestion de versions
  • Gestion des acheteurs
  • Gestion des affectations
  • Gestion des appels
  • Gestion des bons de commande
  • Gestion des boîtes de messagerie
  • Gestion des campagnes
  • Gestion des canaux
  • Gestion des centres d'appel
  • Gestion des commandes
  • Gestion des commissions
  • Gestion des connaissances
  • Gestion des contacts
  • Gestion des contrats/licences
  • Gestion des documents
  • Gestion des données
  • Gestion des e-mails
  • Gestion des expéditions
  • Gestion des flux de travail
  • Gestion des leads
  • Gestion des listes d'appels
  • Gestion des médecins
  • Gestion des objectifs
  • Gestion des offres
  • Gestion des opportunités
  • Gestion des patients
  • Gestion des performances
  • Gestion des pipelines
  • Gestion des rendez-vous
  • Gestion des réunions
  • Gestion des stocks
  • Gestion des tâches
  • Gestion des ventes sur le terrain
  • Gestion du pipeline de ventes
  • Gestion du territoire
  • Génération d'offres
  • Génération de leads
  • Historique des clients
  • Importation et exportation de données
  • Intégration comptable
  • Intégration des médias sociaux
  • Intégration du chat interne
  • Intégrations de tiers
  • Journalisation des appels
  • Lead nurturing
  • Lead scoring
  • Lecture de cartes de visite et de badges
  • Livraison de contenu
  • MES (Manufacturing Execution System)
  • Marketing multicanal
  • Material Requirements Planning (MRP)
  • Messagerie instantanée
  • Mesure des performances
  • Mise en correspondance des clients et des biens
  • Modèles d'e-mails
  • Modélisation dynamique
  • Modélisation et simulation
  • Nomenclatures
  • Notes et commentaires
  • Notifications en temps réel
  • Optimisation des taux de conversion
  • Outils de collaboration
  • Outils de prospection
  • Outils de présentation
  • Pages de renvoi et formulaires web
  • Planification
  • Planification de la production
  • Planification des campagnes
  • Planification des rendez-vous
  • Portail libre-service
  • Pour appareils Mac
  • Pour architecture, ingénierie et construction
  • Pour iPad
  • Pour les start-ups
  • Pour organisations et équipes commerciales
  • Prise en charge de plusieurs devises
  • Projections
  • Présentation graphique des données
  • Prévision
  • Prévision des ventes
  • Qualification de leads
  • Rappels
  • Rapports ad hoc
  • Rapports de ventes
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports sur les exceptions
  • Rapports sur les pipelines
  • Recherche/Filtre
  • Remontée des demandes
  • Routage
  • Saisie de leads
  • Segmentation
  • Segmentation de leads
  • Stockage de documents
  • Suivi de l'engagement
  • Suivi de la progression des tâches
  • Suivi des activités
  • Suivi des clients
  • Suivi des conversions
  • Suivi des e-mails
  • Suivi des garanties
  • Suivi des interactions
  • Suivi des références
  • Suivi des sources
  • Support client
  • Système de calendrier et de rappel
  • Tableau de bord
  • Tableau de bord d'activités
  • Traitement des lots
  • Visualisation de données
  • Workflow configurable
  • XML et RSS
  • e-mail marketing

Alternatives

Zoho CRM

4,2
Alternative n° 1 à Salesforce Sales Cloud
Zoho CRM est un logiciel CRM cloud qui aide les entreprises de toutes tailles à conclure des transactions plus...

monday.com

4,6
Alternative n° 2 à Salesforce Sales Cloud
monday.com est un système d'exploitation de travail basé sur le cloud qui permet aux équipes de créer des applications...

Pipedrive

4,5
Alternative n° 3 à Salesforce Sales Cloud
Pipedrive est un outil de CRM (Customer Relationship Management) et de gestion de pipeline conçu pour les équipes...

amoCRM

4,4
Alternative n° 4 à Salesforce Sales Cloud
amoCRM est un des premiers CRM optimisés par messagerie au monde. La solution comprend des pipelines de ventes...

Avis

Note globale

4,4 /5
(16 262)
Rapport qualité-prix
4,0/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
3,9/5
Support client
4,1/5

Vous avez déjà Salesforce Sales Cloud ?

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Écrivez votre avis !
Afficher 5 avis sur 16 262
Huw W.
Note globale
  • Secteur d'activité: Matériel informatique
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Salesforce CRM Review - Daily user

Publié le 06/11/2019

My overall experience using Salesforce has been good. I've used the application for 19 months and...

My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.

Avantages

-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.

Inconvénients

-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.

Alternatives envisagées 

Dynamics 365 Business Central

Pourquoi choisir Salesforce Sales Cloud 

Due to employment change when I moved companies.

Logiciel antérieur 

Dynamics 365 Business Central
Eric r B.
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Salesforce is the best CRM if money is no issue and you customize it to your needs

Publié le 11/05/2021

SFS was a great solution for a company I worked for because I was able to spend the time to...

SFS was a great solution for a company I worked for because I was able to spend the time to configure for optimal use. By understand the needs of the sales team, support team, and even our engineers who had minimal interaction with SFS, I was able to achieve a lot. I never got us into internal messaging, but I did improve our lead capture and qualification process with SFS.

Avantages

SFS is a very powerful piece of software that is a dream if you take the the time to configure it and a nightmare if you don't. Those who fail with SFS are the people who think it's a turnkey solution that you can just buy and start using. Nope. You need to configure the heck out of it to suit your needs. If you take it seriously, capture workflows and goals for your team well, and take the time to set it up, you will be very happy with this solution. It doesn't need to take years, but it does take dedicated time.

Inconvénients

The pricing is high. Social media tools for the application are pretty weak. Plus, out of the box, it's overwhelming and just not usable.

Alternatives envisagées 

Zoho CRM, Basecamp, Sage CRM, SAP Business One et NetSuite

Pourquoi passer à Salesforce Sales Cloud

Our [SENSITIVE CONTENT HIDDEN] liked the power of Salesforce and felt that a weak sales pipeline would hurt us. So, we focused on optimizing, getting many module solutions to add to Salesforce, and it was working well. The sheer mass of options in the Salesforce Marketplace was also impressive and led to us thinking this was the right solution for people not afraid of paying for the premium option.
Utkarsh S.
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

One shot solution for Business to maintain Sales and Leads

Publié le 26/09/2021

Experience with salesforce is amazing as it is a place where you get to implement all the out of...

Experience with salesforce is amazing as it is a place where you get to implement all the out of box functionalities and provide a great solution to the business. The automation tool have made most of the task very easy and in a organized way.
Lightning Components are developed which can display and capture the data from the user which is great .
Most of the things can be done using standard functionalities and if not then we can use apex classes to implement business logic and using that there is no limits in salesforce you can do whatever implementation you can think of .

Avantages

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included .
There are out of the box functionality which helps the business with multiple automation tools etc.
There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically.
We can build lightning components which can be used as a User Interface by the client to add the details and interested area.
Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead .
Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients .
Overall its a great package provided by Salesforce to large business to make things easy for them.

Inconvénients

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology .
They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load .
The mobile experience on Tabs is not that great and can be improved.

Alternatives envisagées 

SAP Concur et Microsoft Azure

Pourquoi passer à Salesforce Sales Cloud

Because specific to sales this tool provides a complete package . And increasing use of salesforce new features are daily getting added . Overall it is much advanced than any other tool.
Sal T.
Note globale
  • Secteur d'activité: Production audiovisuelle
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Salesforce: Helps Improve Internal Communications/External Customer X

Publié le 21/09/2016

Avantages

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.

I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Inconvénients

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Kara F.
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Near Flawless Software

Publié le 26/07/2021

I love this product and what it offers to your sales team and your venue for tracking (current and...

I love this product and what it offers to your sales team and your venue for tracking (current and future) business. I love the salesforce team I worked with to set this product up; from start to finish, they were by my side (and my teams side) to ensure it rolled out as seamless as possible. I love how inclusive the product is of the sales, services and inventory process; everything lives in the database. Moreover, because it is cloud based, you can utilize the software from an ipad while conducting a site visit or working from home and you dont have to worry about backing up the data. Gone are the days of paper files because you can store literally everything (past, present and future) for a particular group/ client/ program within their account. Outside of a few spin off components that need updating, I absolutely love this product!

Avantages

I recently transitioned out of venues and over to the vendor side of things. However, while in venues (90% of my career) I participated in the implementation of salesforces' product delphi.fdc (latest version) in my last two positions (Director of Events at a country club 2016-2018 and Sales Manager at a Boutique Hotel 2018-2020). While at the Country Club, I completed extensive research reviewing SalesForce against several other standard industry event softwares. SalesForce is the most streamlined and inclusive option available. As a vendor, there are numerous tools that would not apply to my current position however if I was still working in venues, I would be pushing for the delphi.fdc as the best option to prepare teams for their current workload and any curve balls the future may throw their way.

Inconvénients

However, there are some spin off components to the software that may still need some work such as meeting matrix. The set up process is lengthy and requires a lot of back log work to ensure old data that is moved over is clean and new habits are in place for your team to ensure the new system remains clean.

Alternatives envisagées 

Caterease

Pourquoi choisir Salesforce Sales Cloud 

Initial motivation was software was moving online only. After additional research into other products, the need for the software to do more than Reserve was capable of doing was immensely important in order to streamline internal processes and procedures.

Pourquoi passer à Salesforce Sales Cloud

Salesforce is a superior product when compared to most softwares.
Afficher 5 avis sur 16 262 Lire tous les avis

Salesforce Sales Cloud - FAQ

Voici quelques-unes des questions fréquentes sur Salesforce Sales Cloud.

Types de licences disponibles pour Salesforce Sales Cloud :

  • À partir de:
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Éditions disponibles -Contact Manager (4 €/utilisateur/mois) Gestion des contacts, jusqu'à 5 utilisateurs -Group (27 €/utilisateur/mois) Vente et marketing de base, jusqu'à 5 utilisateurs -Professional (70 €/utilisateur/mois) CRM complet pour les équipes de toutes tailles (incluant envois d'emails et campagnes) -Enterprise (135 €/utilisateur/mois) CRM personnalisé pour toute votre entreprise Performance (315 €/utilisateur/mois) Extension CRM pour accélérer les performances

Utilisateurs habituels du logiciel Salesforce Sales Cloud :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Salesforce Sales Cloud est disponible :

allemand, anglais, espagnol, français, italien, russe, suédois

Appareils pris en charge par Salesforce Sales Cloud :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Salesforce Sales Cloud :

8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, FinancialForce Accounting, Five9, GetFeedback, Gmail, GoToMeeting, Mailchimp, QlikView, Quickbooks Online, SAP Litmos, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier

Ressources d'aide disponibles pour Salesforce Sales Cloud :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Salesforce Sales Cloud.