En savoir plus sur TeamSupport Messaging & Live Chat

La plateforme de chat adaptée aux grandes entreprises de TeamSupport permet aux professionnels de créer des expériences client unifiées et optimisées entre les équipes d'assistance, de vente et de marketing. En tirant des renseignements des conversations profondes, Messaging & Live Chat élimine non seulement les silos opérationnels, mais augmente aussi la satisfaction et l'efficacité. Le logiciel offre une variété d'outils conformes aux normes de sécurité et permet également aux entreprises de renforcer la confiance de leurs clients envers elles.

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à TeamSupport Messaging & Live Chat

Clients types

  • Auto-entrepreneurs
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à TeamSupport Messaging & Live Chat

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Vidéo de TeamSupport Messaging & Live Chat

Fonctionnalités

Nombre total de fonctionnalités pour TeamSupport Messaging & Live Chat : 12

  • Bot pré-configuré
  • Chat proactif
  • Chatbot
  • Communication multicanal
  • Gestion de l'expérience client
  • Intelligence artificielle et machine learning
  • Messagerie client en temps réel
  • Messagerie instantanée
  • Relevé et historique des chats
  • Réponses automatisées
  • Saisie de leads
  • Stratégie de marque personnalisable

Alternatives

JivoChat

4,6
Alternative n° 1 à TeamSupport Messaging & Live Chat
JivoChat est un logiciel de support en ligne (chat) qui offre des widgets de support web et mobiles personnalisables...

Conversational Cloud

4,4
Alternative n° 2 à TeamSupport Messaging & Live Chat
LivePerson est un leader du secteur de l'IA conversationnelle et des chatbots pour grandes entreprises qui augmente les...

Intercom

4,5
Alternative n° 3 à TeamSupport Messaging & Live Chat
Intercom est une plateforme de relations conversationnelles qui permet aux entreprises de fournir des expériences de...

Birdeye

4,7
Alternative n° 4 à TeamSupport Messaging & Live Chat
Birdeye est une plateforme d'expérience client tout-en-un. Plus de 80 000 entreprises utilisent Birdeye chaque jour...

Avis

Note globale

4,6 /5
(102)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,6/5
Support client
4,6/5

Vous avez déjà TeamSupport Messaging & Live Chat ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 102
Richard
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

SnapEngage for a Small Software Company

Publié le 25/02/2020

We love SnapEngage. It makes communicating with website visitors, customers, and potential...

We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage.

Avantages

SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great.

Inconvénients

Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents.

Alternatives envisagées 

Conversational Cloud

Pourquoi passer à TeamSupport Messaging & Live Chat

SnapEngage is very easy to setup and has very useful customer support. As soon as you enter their website there is a live agent ready to help you and answer any of the questions you have. They are also always putting out updates and new features.
Daniel
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

SnapEngage does what we need it to do, but the software isn't perfect

Publié le 11/04/2019

We often had visitors coming to our site without engaging with a demo request form or reaching out...

We often had visitors coming to our site without engaging with a demo request form or reaching out to our tech support team. After we implemented chat, our agents regularly send support requests to IT as a ticket, and we receive leads a few times a week. We are able to catch leads more easily this way. The proactive chat is especially helpful for this.

Avantages

The software was fairly simple to implement and hasn't caused any problems on our WordPress website. Managing multiple chats isn't difficult. I appreciate the chat stats report with metrics for visitors to the website who contact us. There are many options for managing the proactive chat. The price has also been very reasonable for the duration of our time using it. When I can contact a support agent, they are very helpful and interested in making sure we can get the most out of our seats.

Inconvénients

The proactive chat designing interface is a little difficult to work with and unintuitive at first. I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent. The backend of the website is not very easy to navigate. Some of the menus and menu items are nested in a way that isn't obviously intuitive. It needs to be cleaned up a bit. And SnapEngage needs to offer a way to get in touch with a support agent more quickly and easily. I don't usually have time to sift through several articles when troubleshooting an urgent issue. Currently, their IP blocking setup doesn't allow an admin to properly ban visitors who harass our agents - I need to contact support if I want an effective, permanent ban. Like most things in the product, the functionality is there, but the interface and steps to perform it are a bit out of sync.

Peter
Note globale
  • Secteur d'activité: Cabinet d'avocats
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Trusted since 2012

Publié le 11/04/2019

We just love SnapEngagement. We have been using the software on our websites since 2012. The...

We just love SnapEngagement. We have been using the software on our websites since 2012. The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients. As a law firm, it is a huge plus for someone seeking legal guidance for their businesses, to be able to ask quick questions and feel like they have accessibility to someone with knowledge. It allows us to close the gap and retain the leads until our attorneys get back to them. From this, we have high conversion rates. The program always pays for itself the first month of the fiscal year. SnapEngagement has been a part of our team for many years and we look forward to continuing to use SnapEngagment for many more.

Avantages

The software is easy to use, customizable, and accessible on the go. My team loves it and we have a high conversion rate with legitimate leads. It allows actual on team staff to interact with potential clients and that, unlike automated chat services or third-party services, adds significant value in the "closing" process.

Inconvénients

I do not have many bad things to say. It would be a stretch for me to say something I dislike here.

Mark
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Quality Web Chat Feature

Publié le 05/12/2016

We used SnapEngage for our web chat feature for a little over a year, and we had a positive...

We used SnapEngage for our web chat feature for a little over a year, and we had a positive experience with the platform. We discontinued using the application due to some changes on our website, but this discontinuation had nothing to do with anything on the SnapEngage side. The web chat portal is very easy to use and understand. An administrator does not need to have any coding skills to customize this feature. SnapEngage provides several options and features for users to get the most out of their experience. It also provided the best integrations to other applications. Of all of the web chat applications we tried out, SnapEngage was the clear winner.

Avantages

SnapEngage is easy to use and understand with no coding experience required. Their web chat portal has many features and benefit that allow for more flexibility than other web chat applications. SnapEngage also has the option of no annual contracts, great support, and several API's that can integrate with other applications such as Microsoft Dynamics CRM.

Inconvénients

The script that we received from SnapEngage and put on our websites did cause our website to take longer to load when the web chat feature was activated. The slower load time was the only negative issue we saw with the web chat feature.

Laura
Note globale
  • Secteur d'activité: Enseignement supérieur
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy to Use with Great Support!

Publié le 02/04/2019

As the administrator for this software, I have always felt that the support is very good and...

As the administrator for this software, I have always felt that the support is very good and timely, although we have had some technical issues in the past that went unresolved-- "We'll refer this to our design team," etc.

Avantages

SnapEngage has always been easy to use, even with ongoing updates and added features. The proactive chat and the different options for controlling the chat box pop-up has always been a favorite feature of mine. There are many qualifications that can be placed on visitors to determine whether a proactive chat is appropriate, such as a first-time visit to the site, a prolonged period of time spent on a webpage, a certain access point on the website, etc.

Inconvénients

I do not like that the proactive chat does not allow a box for customer/patron contact info, such as email. We have many proactive chats that go unanswered if the customer exits to another software on our site while the proactive chat is engaged. We lose a lot of chat interaction.

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TeamSupport Messaging & Live Chat - FAQ

Voici quelques-unes des questions fréquentes sur TeamSupport Messaging & Live Chat.

Utilisateurs habituels du logiciel TeamSupport Messaging & Live Chat :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500

Langues dans lesquelles TeamSupport Messaging & Live Chat est disponible :

anglais

Appareils pris en charge par TeamSupport Messaging & Live Chat :

Applications s'intégrant à TeamSupport Messaging & Live Chat :

Azure DevOps Server, HubSpot CRM, Jira, Mailchimp, Microsoft Teams, Salesforce Essentials, ServiceNow, Slack

Nous n'avons pas d'informations sur les ressources d'aide disponibles pour TeamSupport Messaging & Live Chat.

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour TeamSupport Messaging & Live Chat.