En savoir plus sur Kommunicate

Kommunicate is a live chat software designed to help businesses in the healthcare, eCommerce, education and other sectors build custom AI-based chatbots. Administrators can create NLP-powered support bots to schedule meetings, qualify leads, and support customers.

The platform enables managers to visualize data across conversation history, events, and user information to manage client communications. Other features include conversation routing, rich messaging templates, team roles, customer satisfaction (CSAT) ratings, reporting dashboard, and fallback emails. Kommunicate allows teams to create and deploy a personalized knowledge base and frequently answered questions (FAQs) across websites. Supervisors can also set up canned responses for common queries, add tags to categorize conversations, and share chat transcripts with colleagues.

Kommunicate lets stakeholders automatically resolve dormant conversations and hand over unanswered communications to humans. Operators can also create and send custom welcome, away, and greeting messages to website visitors via a white-labeled chat widget.

Options de tarification dès :

40,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Kommunicate

Pour quelle entreprise ?

TPE PME GE

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

40,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Kommunicate

Images

Kommunicate Logiciel - 1
Kommunicate Logiciel - 2
Kommunicate Logiciel - 3
En voir 4 de plus
Vidéo de Kommunicate
Kommunicate Logiciel - 1
Kommunicate Logiciel - 2
Kommunicate Logiciel - 3

Fonctionnalités

Nombre total de fonctionnalités pour Kommunicate : 35

  • Accès mobile
  • Alertes et remontée des problèmes
  • Assistant virtuel
  • Base de données de clients
  • Bot pré-configuré
  • Chat proactif
  • Chatbot
  • Communication multicanal
  • Développement sans code
  • Enquêtes et feedback
  • Fonctions pour développeurs
  • Formulaire hors ligne
  • Gestion de la base de connaissances
  • Gestion des e-mails
  • Gestion des listes d'attente
  • Gestion des tickets de support
  • Géociblage
  • Intelligence artificielle et machine learning
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Messagerie client en temps réel
  • Messagerie instantanée
  • Mesure des performances
  • Partage des fichiers
  • Portail libre-service
  • Prise en charge de plusieurs langues
  • Rapports et analyses
  • Reconnaissance d'intention
  • Reconnaissance vocale
  • Relevé et historique des chats
  • Répondeurs automatiques
  • Réponses préenregistrées
  • Stratégie de marque personnalisable
  • Traitement automatique du langage naturel
  • Transferts/Routage

Alternatives

Zendesk

4,4
Alternative n° 1 à Kommunicate
Zendesk est une application vous permettant de gérer votre service client dans le Cloud, qui s'intègre de façon...

Pure Chat

4,6
Alternative n° 2 à Kommunicate
Pure Chat est un logiciel de chat en direct qui offre aux utilisateurs un nombre illimité d'opérateurs, des discussions...

LiveChat

4,6
Alternative n° 3 à Kommunicate
LiveChat : apprécié dans le monde entier. Utilisé par plus de 27 000 entreprises. Fournissez des réponses immédiates...

Botgate

5
Alternative n° 4 à Kommunicate
Botgate AI est une plateforme de marketing conversationnel conçue spécifiquement pour les équipes de vente et de...

Avis

Note globale

4,6 /5
(39)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,5/5
Support client
4,7/5

Vous avez déjà Kommunicate ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Écrivez votre avis !
5 avis affichés sur 39
María del Pilar
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Saved my school project.

Publié le 08/06/2021

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how...

We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot.
The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot.

Avantages

It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service.
I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project.
We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools.

Inconvénients

There wasn't anything I didn't like. Everything was amazing

Sergey
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Impact for our first project using Kommunicate

Publié le 02/01/2020

The whole company is satisfied with the product, as it has increased by 800% the flow of conversatio...

The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Avantages

the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Inconvénients

It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Jeremy
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Promises vs reality

Publié le 16/04/2021

The core functionality doesn't work despite all their promises.
My experience with Applozic /...

The core functionality doesn't work despite all their promises.
My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed.
Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations.
We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we?
The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the [SENSITIVE CONTENT HIDDEN]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match.
I wished things would have worked out, but this is not a company I would recommend.

Avantages

Basic agent to customer chat originally worked fine.

Inconvénients

The fact that core things didn't work. It was always a struggle.

Yasiru
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Best Chatbot Management tool.

Publié le 02/09/2019

Overall Experience is really good. There were no any simple way to integrate the chatbots created...

Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Avantages

Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Inconvénients

So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Jorge Esteban
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The best option

Publié le 30/01/2020

We use Kommunicate with our clients to integrate bots and human support.

We use Kommunicate with our clients to integrate bots and human support.

Avantages

It's easy to configure and use. Also the support team is great!

Inconvénients

Nothing! Actually all is running good. We haven't problems

Alternatives envisagées 

LiveChat, Pure Chat et Zendesk
Afficher 5 avis sur 39 Lire tous les avis

Kommunicate - FAQ

Voici quelques-unes des questions fréquentes sur Kommunicate.

Types de licences disponibles pour Kommunicate :

  • À partir de: 40,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

It is based on a number of team members. A 30-day free trial is available. See pricing details below: Start: $40 /mo; $400 /yr Grow: $100 /mo; $1000 /yr Scale: $400 /mo; $4000 /yr Business: Please contact Kommunicate for pricing details.

Utilisateurs habituels du logiciel Kommunicate :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles Kommunicate est disponible :

anglais

Appareils pris en charge par Kommunicate :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Kommunicate :

Agile CRM, Amazon Lex, BigCommerce, Flutter, IBM Watson Assistant, Ionic, PhoneGap, Pipedrive, PrestaShop, Shopify, Squarespace, Telegram, WhatsApp, Wix, WordPress, Zapier, Zendesk

Ressources d'aide disponibles pour Kommunicate :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Kommunicate.