
Hiver
En savoir plus sur Hiver
Hiver fonctionne comme un centre d'assistance complet, intégré directement à Gmail. Il vous offre tout ce dont vous avez besoin pour un support client exceptionnel, sans aucune complexité ni surcharge de fonctionnalités comme avec d'autres produits d'assistance.
Hiver est utilisé par des milliers d'entreprises à travers le monde et est l'un des produits les plus plébiscités conçu pour Gmail et G Suite.
Principales caractéristiques :
Boîtes de réception partagées : gérez un compte de messagerie partagé comme support@ ou sales@ à partir de votre Gmail. Déléguez les e-mails et suivez les tâches.
Étiquettes partagées : partagez vos étiquettes Gmail pour synchroniser les conversations par e-mail avec votre équipe. Hiver synchronise automatiquement les réponses et le statut de lecture.
Alertes de collision : soyez alertés lorsque quelqu'un répond à un e-mail. Évitez les doublons et les réponses contradictoires.
Notes par e-mail : communiquez en interne à l'aide de notes par e-mail avec @mentions. Plus de CC, Fwd et BCC déroutants.
Envoyer plus tard : planifiez l'envoi ultérieur d'e-mails.
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Avis
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hiver has been a game changer our account management team!
Publié le 10/09/2019
Avantages
Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!
Inconvénients
I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.
Alternatives envisagées
Zendesk SuitePourquoi passer à Hiver
Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!- Secteur d'activité: Produits pharmaceutiques
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Easy implementation and roll out
Publié le 08/03/2023
Very good, have successfully implemented for customer support, and roll out went really well. For...
Very good, have successfully implemented for customer support, and roll out went really well. For the small number of questions and issues that we had, customer support were very responsive and helpful, only one unresolved issue (mentioned above, sent items issue)
Avantages
Integration into existing email platform
Inconvénients
Sent items can't be sorted/separated from personal sent items (Hiver support looked at this for us, but could not suggest anything that would work to show items sent from support separatelyto those sent from personal email address)Also - Responses from customers are automatically assigned to the support operator who initially replied to them - it would be better to have this as an optional to either auto assign responses, or leave as unassigned (particularly useful when you have part time operators, and customers can't wait until they're back online)
Pourquoi passer à Hiver
Cost and integration with existing email platform- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Awful experience!!! After integrating this tool, my clients stopped receiving my emails.
Publié le 04/03/2018
None. Hiver completely derailed our operations at a period of peak media coverage.
None. Hiver completely derailed our operations at a period of peak media coverage.
Avantages
Hiver features initially seemed great. I was eager to make use of their promised benefits. Unfortunately, Hiver completely halted our operations for over a week and lost us a great deal of business. Throughout it all, their team was unapologetic and dismissive of the role that Hiver had in derailing our email communications with clients. Rather than seeing this as an opportunity to resolve and repair clear technical defects, they blatanly blew off our repeated requests for support.
Inconvénients
I tested out many collaborative email tools before deciding to go with Hiver. I was impressed by the intuitive design, canned response functionality and mobile app. Unfortunately, several days after installing the tool, we began to suspect that our clients were not receiving our emails consistently. I reached out to Hiver several times over the course of a few days and received no response. This lapse in email functionality coincided with some significant and favorable press coverage - our site traffic was nearly double what it normally was - and yet we went for 10 entire days without a single new client at a time when we would normally have 10-15 new clients typically. I tried for an entire week to engage help from the Hiver team. They insisted - and continue to insist- that their tool does not impact email sending functionality. I would beg to differ. As soon as I uninstalled Hiver, my communications with clients returned to normal. On a final note, to top this off, my team and I are 3 women. When we called Hiver's India-based support team, they were loudy making obvious, derogotary remarks about our being female and unable to understand their tool - calling us 'Dumb Blondes'. Highly inept and unprofessional team. Also worst nightmare for a growing startup!
- Secteur d'activité: Traduction et localisation
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by...
Publié le 29/06/2020
We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely...
We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business.
Avantages
The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver!
Inconvénients
Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great.
Pourquoi choisir Hiver
Gmelius had too many bugs. I wrote the support constantly and many of the features I needed were still on their roadmap. I believe Gmelius is a great mail management tool, but they need more development before they are able to compete with Hiver.Logiciel antérieur
GmeliusPourquoi passer à Hiver
We tested all products out and evaluated them on the same criterias. Ease of use, integration, features, core focus and Hiver scored highest apparently.- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy Email Management
Publié le 23/06/2020
Great overall experience that has helped us become more efficient and communicate very effectively.
Great overall experience that has helped us become more efficient and communicate very effectively.
Avantages
Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail. Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.
There are easy ways to set up template copy too, accessible to the whole team.
Inconvénients
No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.
Hiver - FAQ
Voici quelques-unes des questions fréquentes sur Hiver.Q. Quels sont les types de licence disponibles pour Hiver ?
Types de licences disponibles pour Hiver :
- À partir de: 19,00 $US/mois
- Type de licence: Version gratuite, Abonnement
- Essai gratuit: Disponible
Q. Qui utilise Hiver ?
Utilisateurs habituels du logiciel Hiver :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Hiver est-il disponible ?
Langues dans lesquelles Hiver est disponible :
anglais
Q. Hiver prend-il en charge les appareils mobiles ?
Appareils pris en charge par Hiver :
Android (mobile), iPhone (mobile)
Q. Avec quelles applications Hiver peut-il s'intégrer ?
Applications s'intégrant à Hiver :
Aircall, Asana, Jira, Okta, QuickBooks Online, Slack, WhatsApp, Zapier
Q. Quelles sont les ressources d'aide disponibles pour Hiver ?
Ressources d'aide disponibles pour Hiver :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Hiver.