Hiver
En savoir plus sur Hiver
Hiver fonctionne comme un centre d'assistance complet, intégré directement à Gmail. Il vous offre tout ce dont vous avez besoin pour un support client exceptionnel, sans aucune complexité ni surcharge de fonctionnalités comme avec d'autres produits d'assistance.
Hiver est utilisé par des milliers d'entreprises à travers le monde et est l'un des produits les plus plébiscités conçu pour Gmail et G Suite.
Principales caractéristiques :
Boîtes de réception partagées : gérez un compte de messagerie partagé comme [email protected] ou [email protected] à partir de votre Gmail. Déléguez les e-mails et suivez les tâches.
Étiquettes partagées : partagez vos étiquettes Gmail pour synchroniser les conversations par e-mail avec votre équipe. Hiver synchronise automatiquement les réponses et le statut de lecture.
Alertes de collision : soyez alertés lorsque quelqu'un répond à un e-mail. Évitez les doublons et les réponses contradictoires.
Notes par e-mail : communiquez en interne à l'aide de notes par e-mail avec @mentions. Plus de CC, Fwd et BCC déroutants.
Envoyer plus tard : planifiez l'envoi ultérieur d'e-mails.
Pour quelle entreprise ?
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Australie, Canada, Chine, Allemagne, Danemark, Espagne, Royaume-Uni, Inde, Singapour, États-Unis et 5 autres
Langues
anglais
Images
Fonctionnalités
Nombre total de fonctionnalités pour Hiver : 61
Alternatives
Zendesk
Freshdesk
Intercom
Copper
Avis
Vous avez déjà Hiver ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
Écrivez votre avis !
- Secteur d'activité: Formation professionnelle et coaching
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We are so pleased to have found Hiver!
Publié le 25/06/2020
It is easy to administrate, very user friendly, and the support is phenomenal. I don't think I've...
It is easy to administrate, very user friendly, and the support is phenomenal. I don't think I've ever waited more than a few seconds for a response from a member of their friendly and extremely competent support team.
Avantages
The collaboration between Hiver and G-Suite to create a cohesive team environment has allowed us to better collaborate together to improve the customer experience. We can assign emails internally, share inboxes and disposition emails as open, pending, or closed - chat about 'tickets' in the Hiver side bar, and step in to assist on existing email chains without having to forward emails to different departments or members across the team.
Inconvénients
I'd love to be able to create a 'ticket' within Hiver on behalf of a customer. Currently tickets can only be created based on an email interaction between a customer and our company.
Pourquoi passer à Hiver
There was nothing that was going to remove us from all the robust solutions that are a part of our G-Suite platform, so once I discovered a platform that helped to level up the use case for our G-Suite email platform, it was a no brainer to give it a try. And so glad we did!- Secteur d'activité: Traduction et localisation
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hiver is the absolutely best Shared Inbox service and helped us optimizing our workflows by...
Publié le 29/06/2020
We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely...
We tried several providers of Shared Inboxes and we ended up staying with Hiver for the solely reason that they choose to focus on the core aspects of mail management and not various other features, that businesses at our size usually use other Sales or Project services for. We have used Hiver for more than a year now and it has so far saved us from hundreds of hours by providing us with a great overview and management of all incoming mails/task to be taken care of. The service is not the cheapest on the market, but it's absolutely worth every penny. Hiver has given us the opportunity to work more effective, close deals faster, collaborate better resulting in overall higher turnover since we started using the tool. It integrates smoothly with G Suite and we would highly recommend this tool for any business.
Avantages
The mail management part is alfa omega. Its the core of this service, that makes it stand out from competitors. This tool allows you to manage hundreds of mails weekly without losing the overview. It integrates smoothly with G Suite, so are you already comfortable with Gmail, then you cannot miss Hiver!
Inconvénients
Setting rules for the automations could be optimized to handle more criteria and it would be great to be allowed to bulk add email adresses instead of manually adding one by one. It works though and its great.
Pourquoi choisir Hiver
Gmelius had too many bugs. I wrote the support constantly and many of the features I needed were still on their roadmap. I believe Gmelius is a great mail management tool, but they need more development before they are able to compete with Hiver.Logiciel antérieur
GmeliusPourquoi passer à Hiver
We tested all products out and evaluated them on the same criterias. Ease of use, integration, features, core focus and Hiver scored highest apparently.- Secteur d'activité: Meubles
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Product ok, but be prepared for whacky price changes (last one 60%+ increase)
Publié le 26/06/2022
It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot...
It's a pity what Hiver has turned into - I read they got VC funding. They are probably under a lot of pressure and have resorted to working out, looking at their existing customer base, what to change on their pricing plans to get the maximum return.
As email tools are a core part of any business, they know it's tricky to leave so they have you right where they want you.
Do yourself a favour and go to an alternative with much better features and who won't try and increase prices massively once you are with them for a while.
Avantages
The product is ok, but their release of new features is so slow and not keeping up with the competition. Looking around at alternatives and comparing features, you can see Hiver is lacking in so many areas.
Inconvénients
They constantly change their plans and doing this means huge price changes.
I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans.
Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%?
No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Hiver has been a game changer our account management team!
Publié le 10/09/2019
Avantages
Hiver has made it so much easier for our client-facing teams to collaborate with each other and better serve all of our clients' needs. Everybody can see all the emails coming in, leave internal notes for each other, mark emails as pending/closed, use templates...the list goes on. It's been a huge game changer!
Inconvénients
I wish we could use Hiver for even more. Everything about it is great, including amazing customer service, and so now I want to get rid of our other software/integration app providers and just use Hiver exclusively.
Alternatives envisagées
ZendeskPourquoi passer à Hiver
Hiver integrates with Gmail right in your inbox so you don't have to have multiple windows and apps open at the same time. It's all in one-place and it's affordable!- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy Email Management
Publié le 23/06/2020
Great overall experience that has helped us become more efficient and communicate very effectively.
Great overall experience that has helped us become more efficient and communicate very effectively.
Avantages
Hiver is a great way to manage a shared inbox efficiently and integrates easily with Gmail. Our team is able to assign emails, share notes, and easily see a chain of communication ensuring all incoming enquiries are dealt with quickly and efficiently.
There are easy ways to set up template copy too, accessible to the whole team.
Inconvénients
No cons, it's good to be aware that once an email is assigned to a staff member, you won't see this email thread again unless you actively search for it.
Hiver - FAQ
Voici quelques-unes des questions fréquentes sur Hiver.Q. Quels sont les types de licence disponibles pour Hiver ?
Types de licences disponibles pour Hiver :
- À partir de: 15,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise Hiver ?
Utilisateurs habituels du logiciel Hiver :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues Hiver est-il disponible ?
Langues dans lesquelles Hiver est disponible :
anglais
Q. Hiver prend-il en charge les appareils mobiles ?
Appareils pris en charge par Hiver :
Android (mobile), iPhone (mobile)
Q. Avec quelles applications Hiver peut-il s'intégrer ?
Applications s'intégrant à Hiver :
Slack, Zapier
Q. Quelles sont les ressources d'aide disponibles pour Hiver ?
Ressources d'aide disponibles pour Hiver :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Hiver.
