En savoir plus sur Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Options de tarification dès :

59,97 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Textline

Pour quelle entreprise ?

TPE PME GE

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

59,97 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Textline

Images

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Vidéo de Textline
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Fonctionnalités

Nombre total de fonctionnalités pour Textline : 28

  • Alertes et remontée des problèmes
  • Base de données de contacts
  • Communication multicanal
  • Engagement des clients
  • Enquêtes et feedback
  • Envoi de SMS en masse
  • Gestion de la communication
  • Gestion des contacts
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des rendez-vous
  • Gestion des tickets de support
  • Historique des clients
  • Intégration des médias sociaux
  • Intégrations de tiers
  • MMS
  • Messagerie
  • Messagerie bidirectionnelle
  • Messagerie instantanée
  • Messagerie planifiée
  • Mesure des performances
  • Notifications en temps réel
  • Personnalisation de messages
  • Pour organisations et équipes commerciales
  • Rapports et analyses
  • Réponses automatisées
  • Saisie de leads
  • Suivi et analyse de l'utilisation

Alternatives

TextMagic

4,7
Alternative n° 1 à Textline
TextMagic est un service de SMS tout-en-un conçu pour les entreprises qui envoient en masse des notifications, des...

Salesmsg

4,7
Alternative n° 2 à Textline
Salesmsg est un logiciel d'envoi de SMS et de MMS bidirectionnels qui permet aux entreprises d'avoir des conversations...

Textedly

4,6
Alternative n° 3 à Textline
Service SMS pour les alertes marketing, les événements commerciaux, les bons, les notifications et les rappels de...

Zapier

4,7
Alternative n° 4 à Textline
Zapier fournit une plateforme d'intégration basée sur le cloud pour vous aider à connecter vos systèmes et applications...

Avis

Note globale

4,9 /5
(152)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,8/5
Support client
5,0/5

Vous avez déjà Textline ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Écrivez votre avis !
5 avis affichés sur 152
Evan
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product and Team

Publié le 17/07/2019

We're looking to engage with customers via SMS in several ways and have found Textline to be the...

We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Avantages

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Inconvénients

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Jared
Note globale
  • Secteur d'activité: Sports
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great Customer Service. Awesome Functionality/Workflow

Publié le 24/01/2021

Overall experience has been extremely positive thus far. Great customer service and awesome...

Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Avantages

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Inconvénients

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Alternatives envisagées 

Dialpad

Pourquoi choisir Textline 

Needed a more robust phone and text system for our technical support team

Pourquoi passer à Textline

Textline had more features, and allows for better workflow and integrations with our support systems.

Réponse de Textline

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Jack
Note globale
  • Secteur d'activité: Recrutement
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Clearly the Best Way to Communicate

Publié le 25/07/2022

We are a staffing company and 76% of our Candidates do not own a computer, but they all own a...

We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job!

Avantages

It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.

Inconvénients

We have used Textline for a long time and have not experienced any Cons.

Max
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

The best SMS app for Pipedrive users

Publié le 06/07/2020

Great customer service and a useful product.

Great customer service and a useful product.

Avantages

Great UI and features for teams needing to SMS their customers.

Inconvénients

The pricing per SMS is higher than many other available products (particularly in Aus).

Réponse de Textline

Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

Michael
Note globale
  • Secteur d'activité: Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great support!

Publié le 08/04/2022

I have been a fan of Textline since we first demo'd the product. They were eager to help us with...

I have been a fan of Textline since we first demo'd the product. They were eager to help us with our decision, and able to answer all questions throughout the process and after the purchase.

Avantages

It's not very often that there's an issue, but when brought up to the support group, they act on it very quickly. They actually respond/reply to questions as well! Unheard of with most software!

Inconvénients

As with any software, when there's an update that changes the look of the dashboard, it takes a little time to get used to it. However, there's so much content available through their support website, that most things can be figured out quickly.

Réponse de Textline

Michael, thank you for taking the time to write this review!
It makes me so happy to hear you're satisfied with the help our customer support team is able to provide and that you find our help center beneficial!
We value your support and we're always open to hear your feedback.
Happy Texting!
Jenny from the Textline Team

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Textline - FAQ

Voici quelques-unes des questions fréquentes sur Textline.

Types de licences disponibles pour Textline :

  • À partir de: 59,97 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Utilisateurs habituels du logiciel Textline :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles Textline est disponible :

anglais

Appareils pris en charge par Textline :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Textline :

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk

Ressources d'aide disponibles pour Textline :

Service client/e-mail, Base de connaissances, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Textline.