En savoir plus sur Textline
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.
Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.
Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
États-Unis
Langues
anglais
Images
Fonctionnalités
Nombre total de fonctionnalités pour Textline : 29
Alternatives
TextP2P
JustCall
Avochato
Trumpia
Avis
Vous avez déjà Textline ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Skyler is a Super Star!!
Publié le 27/04/2021
Textline has been a major game changer as we migrate from traditional call and email to sms...
Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat!
Kudos to Textline a definite value add, and an even better investment!
Avantages
Easy to use
Simple Set up
Great for connecting with customers at ease!
Inconvénients
No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !
Alternatives envisagées
CloudTalkPourquoi choisir Textline
Lack of Internal SMS functionality.Logiciel antérieur
FreshdeskRéponse de Textline
Hi Addie,
Thank you for taking the time to write this review!
Love to hear that Textline is easy to use and is helping you connect with customers!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Secteur d'activité: Automobile
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Easy, Affordable and Friendly!
Publié le 23/09/2020
From set-up to on going questions/customer support, everyone that we have encountered has been...
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.
Avantages
The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!
Inconvénients
Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!
Réponse de Textline
Hi Jennifer,
Thank you for taking the time to write this review!
It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!
We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!
Happy Texting!
Nancy from the Textline Team
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 501-1 000 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Still Learning
Publié le 20/05/2021
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT...
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.
Avantages
I love the fact that I can manage mass text on a website and not just on my cell phone.
Inconvénients
Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.
Réponse de Textline
Hi Chris,
Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Secteur d'activité: Logistique et chaîne d'approvisionnement
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Textline simplified the whole SMS channel for us
Publié le 11/12/2020
Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and...
Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.
Avantages
Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.
Inconvénients
Still working to automate some functions through the API.
Réponse de Textline
Hi Jorge,
Thank you for taking the time to write this review!
It makes me so happy to hear you are finding value in our key features and support service! Most importantly love to hear we have helped simplified operations for your team and its helping with the day-to-day.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Secteur d'activité: Services d'information
- Taille de l'entreprise: 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Customer Service Is Awesome!
Publié le 23/03/2022
Avantages
[SENSITIVE CONTENT] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results.
Inconvénients
Setting up previous users can be difficult sometimes.
Réponse de Textline
Casey, thank you for writing a review, it makes me so happy to hear you are wowed by our customer support team. We also appreciate you bringing the issue with difficulty setting up previous users to our attention. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you ever have additional feedback, please don't hesitate to email me at [email protected]
Sincerely,
Jenny from the Textline Team
Textline - FAQ
Voici quelques-unes des questions fréquentes sur Textline.Q. Quels sont les types de licence disponibles pour Textline ?
Types de licences disponibles pour Textline :
- À partir de: 59,97 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Disponible
Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs
Q. Qui utilise Textline ?
Utilisateurs habituels du logiciel Textline :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues Textline est-il disponible ?
Langues dans lesquelles Textline est disponible :
anglais
Q. Textline prend-il en charge les appareils mobiles ?
Appareils pris en charge par Textline :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Textline peut-il s'intégrer ?
Applications s'intégrant à Textline :
Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour Textline ?
Ressources d'aide disponibles pour Textline :
Service client/e-mail, Base de connaissances, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Textline.
