En savoir plus sur Textline

Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities.

Textline allows organizations to assign roles to customer service agents, import contact lists from other platforms, and organize phone numbers based on departments and branch or franchise locations. Team members can schedule texts, set up automated replies for incoming conversations, and include emojis, URLs, images, and other file attachments within messages. Administrators can track agents' availability, access customers' conversation history, and track key performance indicators (KPIs) from within a unified platform. The system helps supervisors provide feedback to agents, monitor conversations, and create message templates for quick responses.

Textline facilitates integration with several third-party systems such as Salesforce, Zendesk, Pipedrive, Talkdesk, Slack, Zapier, and more. Agents can segment audiences, schedule announcements, and send surveys to customers via SMS. Other features include multi-factor authentication, triggers, custom surveys, team collaboration, and analytics.

Options de tarification dès :

59,97 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Textline

Clients types

  • Auto-entrepreneurs
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

59,97 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Textline

Images

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Vidéo de Textline
Textline Logiciel - 1
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Textline Logiciel - 3

Fonctionnalités

Nombre total de fonctionnalités pour Textline : 29

  • Alertes et remontée des problèmes
  • Base de données de contacts
  • Communication multicanal
  • Engagement des clients
  • Enquêtes et feedback
  • Envoi de SMS en masse
  • Gestion de la communication
  • Gestion des contacts
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des rendez-vous
  • Gestion des tickets de support
  • Historique des clients
  • Intégration des médias sociaux
  • Intégrations de tiers
  • MMS
  • Messagerie
  • Messagerie bidirectionnelle
  • Messagerie instantanée
  • Messagerie planifiée
  • Mesure des performances
  • Notifications en temps réel
  • Personnalisation de messages
  • Pour organisations et équipes commerciales
  • Rapports et analyses
  • Réponses automatisées
  • Saisie de leads
  • Suivi des interactions
  • Suivi et analyse de l'utilisation

Alternatives

TextP2P

5,0
Alternative n° 0 à Textline
TextP2P propose des SMS, des e-mails et des messages vocaux sans sonnerie combinés sur une plateforme pour les petites...

JustCall

4,1
Alternative n° 1 à Textline
Le système téléphonique cloud de choix pour les équipes de vente et d'assistance modernes. Cette solution aide à mettre...

Avochato

4,7
Alternative n° 2 à Textline
Avochato est une solution cloud de messagerie texte/SMS destinée aux équipes de vente, d'assistance et de marketing,...

Trumpia

4,3
Alternative n° 3 à Textline
Trumpia est un outil de marketing automation mobile qui permet de gérer et de rationaliser l'automatisation de...

Avis

Note globale

4,9 /5
(158)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,8/5
Support client
5,0/5

Vous avez déjà Textline ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 158
Addie
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Skyler is a Super Star!!

Publié le 27/04/2021

Textline has been a major game changer as we migrate from traditional call and email to sms...

Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat!

Kudos to Textline a definite value add, and an even better investment!

Avantages

Easy to use
Simple Set up
Great for connecting with customers at ease!

Inconvénients

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Alternatives envisagées 

CloudTalk

Pourquoi choisir Textline 

Lack of Internal SMS functionality.

Logiciel antérieur 

Freshdesk

Réponse de Textline

Hi Addie,

Thank you for taking the time to write this review!

Love to hear that Textline is easy to use and is helping you connect with customers!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Jennifer
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy, Affordable and Friendly!

Publié le 23/09/2020

From set-up to on going questions/customer support, everyone that we have encountered has been...

From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.

Avantages

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Inconvénients

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

Réponse de Textline

Hi Jennifer,

Thank you for taking the time to write this review!

It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!

We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!

Happy Texting!
Nancy from the Textline Team

Chris
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Still Learning

Publié le 20/05/2021

I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT...

I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.

Avantages

I love the fact that I can manage mass text on a website and not just on my cell phone.

Inconvénients

Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.

Réponse de Textline

Hi Chris,

Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Jorge Enrique
Note globale
  • Secteur d'activité: Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Textline simplified the whole SMS channel for us

Publié le 11/12/2020

Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and...

Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

Avantages

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Inconvénients

Still working to automate some functions through the API.

Réponse de Textline

Hi Jorge,

Thank you for taking the time to write this review!
It makes me so happy to hear you are finding value in our key features and support service! Most importantly love to hear we have helped simplified operations for your team and its helping with the day-to-day.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Casey
Note globale
  • Secteur d'activité: Services d'information
  • Taille de l'entreprise: 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Customer Service Is Awesome!

Publié le 23/03/2022

Avantages

[SENSITIVE CONTENT] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results.

Inconvénients

Setting up previous users can be difficult sometimes.

Réponse de Textline

Casey, thank you for writing a review, it makes me so happy to hear you are wowed by our customer support team. We also appreciate you bringing the issue with difficulty setting up previous users to our attention. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you ever have additional feedback, please don't hesitate to email me at [email protected]

Sincerely,
Jenny from the Textline Team

Afficher 5 avis sur 158 Lire tous les avis

Textline - FAQ

Voici quelques-unes des questions fréquentes sur Textline.

Types de licences disponibles pour Textline :

  • À partir de: 59,97 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Limited: $59.97/mo Standard: $89.97/mo Pro: $249.95/mo + messaging costs

Utilisateurs habituels du logiciel Textline :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles Textline est disponible :

anglais

Appareils pris en charge par Textline :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Textline :

Aircall, Freshdesk, Gorgias, Help Scout, Nexmo Voice API, Shopify, Slack, Talkdesk, Twilio, Vonage Business Communications, Zapier, Zendesk Suite

Ressources d'aide disponibles pour Textline :

Service client/e-mail, Base de connaissances, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Textline.