Pypestream

Cloud-based messaging and conversational AI platform

4,7 /5 (7 avis) Écrivez votre avis !

Pypestream - Présentation

Description du logiciel Pypestream

Pypestream is a conversational AI platform that enables businesses in insurance, healthcare, financial services, travel, eCommerce, and other industries to improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, and reactive workflows.

Pypestream works alongside Dovetail AI, which implements aspects of natural language understanding technology, such as multiple classifiers, semantic search, and tone, emoji, and sentiment analysis to automate conversations. The platform allows customers to utilize the IVR-to-messaging module to deflect calls into messages and AI to escalate conversations to live agents based on customer needs. Businesses can also customize the messaging platform interface with surveys, graphs, carousels, videos, maps, and more.

The self-service design module allows business analysts, developers, conversational designers, and copywriters to build customizable chat solutions and deploy them across multiple channels including Facebook Messenger, Whatsapp, and Amazon Alexa. Pypestream also provides a conversational AI deployment program, which lets businesses create user personas, perform empathy mapping, and track results through heatmaps, success metrics, and text analysis.

Pypestream - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Please contact Pypestream directly for pricing information.


Pypestream - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada
Langues
anglais

Médias

Pypestream + Freshchat integration
Pypestream conversation AI for insurance sector
Capture d'écran pour Pypestream : Pypestream + Freshchat integration Capture d'écran pour Pypestream : Pypestream conversation AI for insurance sector

Pypestream - Avis

Pypestream - Avis

Note globale
4,7
/
5
Excellent
5

Très bien
2

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,9
Fonctionnalités
4,6
Simplicité d'utilisation
4,6
Support client
5
100% des utilisateurs recommandent cette application
Carl M.

Great capabilities coupled with the right roadmap

Great experience


Traduire avec Google Translate
Jacqui D.

Flexible, highly customizable product with stellar support team

Overall, working with Pypestream has been a great experience. The team has truly gone above and beyond to make sure the product meets our needs, and to help us come up with ideas/solutions for improving the automated experience. They are true business partners and experts at what they do.


Traduire avec Google Translate
Utilisateur vérifié

Sleek User Experience, easy to deploy for business users and citizen development

All interactions with Pypestream team members have been great, their customer success team go above and beyond to ensure the success of Pypestream deployments.


Traduire avec Google Translate
Satya M.

Pypestream use

Excellent


Traduire avec Google Translate
Caitlin H.

Pypestream Review

Our overall experience with Pypestream so far has been great. We are not yet live, but should be up and running in the next couple of weeks. The biggest impact has been the Pypestream and Docusign integration. I believe this unique feature is going to solve so many problems for so many companies.


Traduire avec Google Translate
Carl M.
Secteur d'activité: Hôtellerie
Taille de l'entreprise: 10 001+ employés
Traduire en français
Traduire en français

Great capabilities coupled with the right roadmap

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/07/2020
Provenance de l'avis : Capterra

Great experience

Avantages

We began our journey with Pypestream before many of the advanced features were GA. Once live, the services team guided us through a quick and easy migration, promoting our capabilities from keyword based scripting to advanced NLU. The results were great and I was impressed with the painless process as very little training data was needed. Great product and extremely knowledgeable practitioners at Pypestream.

Additionally, the OOTB call center experience was top notch and exactly what we needed.

Inconvénients

At the time we began with Pypestream, a developer UI did not exist. Working in files required a bit of a learning curve for my team. During our engagement we partnered with Pypestream to design an intuitive UX. I’m eager to see what has been developed.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jacqui D.
Secteur d'activité: Télécommunications
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

Flexible, highly customizable product with stellar support team

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 26/06/2020
Provenance de l'avis : Capterra

Overall, working with Pypestream has been a great experience. The team has truly gone above and beyond to make sure the product meets our needs, and to help us come up with ideas/solutions for improving the automated experience. They are true business partners and experts at what they do.

Avantages

The best thing about Pypestream's bot is that it is incredibly flexible and can easily integrate with many other platforms and APIs. They are constantly building in new features/functionality, and so far have been able to help us customize solutions for just about every business need. If there is a vision you have, or something you want the bot to automate, Pypestream will 9 out of 10 times be able to make it happen.

Inconvénients

Pypestream has evolved a lot since I first began, so many of the features/capabilities that I felt were missing have been added. For example, the ability to add/change keywords in the NLU (natural language understanding) solution was a big step forward, though it is still somewhat technical and ill-advised to do without considerable training. It's also something that some clients may not want control over, but if you do want that control, there is definitely a learning curve. Also, though Pypestream allows for very granular tracking, their data/reporting solution could use some refining. I think it is on their road map to provide more sophisticated/real-time dashboards, but that is one feature that I still think they can improve on.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Utilisateur vérifié
Secteur d'activité: Biens de consommation
Taille de l'entreprise: 10 001+ employés
Traduire en français
Traduire en français

Sleek User Experience, easy to deploy for business users and citizen development

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 06/07/2020
Provenance de l'avis : Capterra

All interactions with Pypestream team members have been great, their customer success team go above and beyond to ensure the success of Pypestream deployments.

Avantages

Easy to build out a basic bot, good resources and documentation about general features, knowledgeable and helpful staff. Quick to deploy and easy to get non technical users started on developing. Proactive team who are interested in new feature requests and helping make the software more user friendly.

Inconvénients

Difficult to control access and no current ability to control publishing new chatbots, so any developer in our company could publish to any Pypestream chatbot. Not very comprehensive reporting/analytics functionalities out of the box but this is improving over time

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Satya M.
Secteur d'activité: Assurance
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Pypestream use

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/08/2020
Provenance de l'avis : Capterra

Excellent

Avantages

Easy to use and easy to develop.
Easy to integrate with any apps.

Inconvénients

Browser specific sometimes.
Cookies and session related issues

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Caitlin H.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Pypestream Review

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 29/06/2020
Provenance de l'avis : Capterra

Our overall experience with Pypestream so far has been great. We are not yet live, but should be up and running in the next couple of weeks. The biggest impact has been the Pypestream and Docusign integration. I believe this unique feature is going to solve so many problems for so many companies.

Avantages

The docusign integration was a HUGE accomplishment and is allowing us to make our document signing more efficient and streamlined. We are going to be closing a huge gap in the time forms typically take to be mailed , signed and returned.

Inconvénients

The only con is that it seemed to take a huge amount of work for our IT team on the back-end systems. That may not be the fault of the software itself, but maybe the software our company currently has is making things more difficult than we originally anticipated.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,6/10
Basé sur 7 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Pypestream - Prix

Pypestream - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix

Please contact Pypestream directly for pricing information.

Please contact Pypestream directly for pricing information.

Rapport qualité-prix
4,9/5
Basé sur 7 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Pypestream - Fonctionnalités

Pypestream - Fonctionnalités

API
Analyse des sentiments
Analyse prédictive
Analytique
Données en temps réel
Extraction de données
Filtrage des données
Gestion des flux de travail
Importation de données
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Outils de collaboration
Prise en charge de plusieurs langues
Rapports et statistiques
Saisie et transfert de données
Surveillance en temps réel
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,6/5
Basé sur 7 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Plus d'informations sur Pypestream

Plus d'informations sur Pypestream

Pypestream - Principales fonctionnalités

  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Communication Management
  • Complaint Monitoring
  • Customer Database
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Gamification
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text Analysis

Pypestream - FAQ

Pypestream - FAQ

Voici quelques-unes des questions fréquentes sur Pypestream.

Q. Quels sont les types de licence disponibles pour Pypestream ?

Types de licences disponibles pour Pypestream :

Type de licence: Abonnement

Essai gratuit: Non disponible

Please contact Pypestream directly for pricing information.

Q. Quelles sont les principales fonctionnalités du logiciel Pypestream ?

Fonctionnalités du logiciel Pypestream :

  • Alerts / Escalation
  • Analytics
  • Appointment Management
  • Communication Management
  • Complaint Monitoring
  • Customer Database
  • Customer Segmentation
  • Dashboard
  • Feedback Collection
  • Gamification
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Performance Metrics
  • Predictive Analytics
  • Progress Tracking
  • Self Service Portal
  • Sentiment Analysis
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text Analysis

Q. Qui utilise Pypestream ?

Utilisateurs habituels du logiciel Pypestream :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Pypestream est-il disponible ?

Langues dans lesquelles Pypestream est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Pypestream ?

Types de licences disponibles pour Pypestream:

Abonnement

Q. Pypestream prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Pypestream.

Q. Avec quelles applications Pypestream peut-il s'intégrer ?

Applications s'intégrant à Pypestream :

Bazaarvoice, BigCommerce, Coupa, DocuSign, Facebook, Freshchat, Google Maps, Salesforce Service Cloud, ServiceNow, Twilio

Q. Quelles sont les ressources d'aide disponibles pour Pypestream ?

Ressources d'aide disponibles pour Pypestream :

Support téléphonique, Support en ligne, Base de connaissances