En savoir plus sur SpotOn
SpotOn Restaurant est une solution cloud de PDV (point de vente) conçue pour aider les petites et moyennes entreprises du secteur de l'hôtellerie à rationaliser les paiements en ligne, les commandes à table et la protection contre la fraude. Le module de gestion du personnel permet aux utilisateurs de gérer les heures de travail des employés, les pourboires, les équipes, etc.
Les fonctionnalités clés de SpotOn Restaurant comprennent la gestion des cartes cadeaux, la création de programmes de fidélité, la gestion des commandes, les paiements fractionnés, l'accès mobile et la gestion des pourboires. Les équipes peuvent utiliser des appareils portatifs avec des tableaux pour afficher des menus de commande en ligne, surveiller des points de vente répartis sur plusieurs sites et recevoir des mises à jour de menus en temps réel, ce qui permet aux responsables de gérer les postes vacants, les approbations et les promotions.
SpotOn Restaurant propose des menus personnalisables, des comptes de membre, des commandes fractionnées et la création de menus automatisés, ce qui permet aux professionnels de rationaliser les opérations front-end. La solution aide les utilisateurs à générer des rapports personnalisables basés sur des métriques telles que le type de paiement ou les ventes. Ils reçoivent des mises à jour horaires ou quotidiennes sur les ventes par point de vente, les performances des employés, la gamme de produits, les ventes et les effectifs par heure.
La fonctionnalité de recherche de SpotOn Restaurant permet aux équipes de localiser les reçus qui peuvent être envoyés par e-mail aux clients afin de faciliter la communication. La plateforme offre également une protection contre la fraude pour les cartes de fidélité et les cartes-cadeaux, garantissant ainsi la conformité aux normes réglementaires.
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité: Hôtellerie
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Winner Winner Chicken Dinner, Eischen's Bar and SpotOn
Publié le 01/04/2022
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a...
From the very beginning when we started using SpotOn only for credit cards we have felt valued as a customer. This value has only increased as we moved into the POS system. Our sales rep [SENSITIVE CONTENT] made sure if he did not know the answer he investigates and found it for us during our decision making process. He was very diligent in his response and overall communications and continues to be available for our needs. The support staff with SpotOn especially Don Bisbee has made sure our conversion to SpotOn's POS system was a very positive experience. He continues to check in and be available for all of our needs. Don spend many hours with us during the conversion and made sure we were extremely comfortable with the product before his next install. His attention to detail in regards to the KDS portion of the POS was invaluable. He is a great representative of SpotOn
Avantages
This was our second POS system and the anxiety of change was high. SpotOn did a great job in working with us from the menu design through install date. We are a unique restaurant that is very set in our ways. SpotOn did a great job grasping our needs and adjusting / showing which portion of their software would work for us. The software is very user friendly and was easier to adjust to than expected. SpotOn has been very prompt with any questions/requests/problems we have come across thus eliminating them.
Inconvénients
We include taxes with our food items and the existing Daily Sale Reports breakdown as net. We have been able to adjust our reporting to accommodate and SpotOn is always working on new reports. It would also be nice to have a product mix report you can run for a specific timeframe.
Alternatives envisagées
NCR AlohaPourquoi choisir SpotOn
Our system was purchased from a local company in 2013. We were very spoiled by working with a small company that valued our business. That company was bought out from NCR and our system was antiquated. NCR support was difficult to communicate with and the response time was slower than we were used to.Logiciel antérieur
NCR AlohaPourquoi passer à SpotOn
SpotOn made us feel valued as a family business and worked hand in hand with us to create the POS system layout we needed for our restaurant.Réponse de SpotOn
This is music to our ears! We appreciate your input and value your business. Thank you for the feedback on reporting; I've reached out to your account rep to try to help find a solution to the reporting limitation you're experiencing. We look forward to finding a solution for you!
- Secteur d'activité: Restaurants
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
It really is "Spot ON"
Publié le 20/11/2020
Unfortunately, Point of sale systems are not easy. There will always be something you do get or...
Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.
Avantages
The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.
Inconvénients
There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.
Pourquoi choisir SpotOn
Northstar was a nightmare.Pourquoi passer à SpotOn
The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.- Secteur d'activité: Automobile
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
poor service
Publié le 07/04/2023
was good the 1st year then went bad
was good the 1st year then went bad
Avantages
nothing every time i need support. was on hold for ever
Inconvénients
everything. in the customer service department. on hold for ever
Réponse de SpotOn
We are sorry to hear about the issues you experienced with getting in contact with support. Have you been assisted yet? If not, please reach out to us at [email protected] for additional assistance. We want to make sure this situation gets rectified.
- Secteur d'activité: Restaurants
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Overall Great new POS system with loads of features but also bugs/issues
Publié le 22/02/2023
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues...
Overall it is an 8/10 for me. We are glad we switched, and are glad to see some of these issues being addressed. I feel in the long run, this was a good decision for us and look forward to working with them more.
Avantages
Spot-On is a great POS overall and is helping our business in many ways. The reporting and back of house features are amazing. Lots of useful reports. Customer service is also great! Our rep, [sensitive content hidden] is wonderful and is always available to answer our questions!
Inconvénients
I feel like the company and system itself is still new and has a lot of bugs and issues they need to work out. A lot of the features are amazing, but come with issues they have yet to figure out. The Cash-discounting feature is cool since it is saving us a lot of money, but it seems to wreak havoc on other functions and reporting, causing things to get confusing.
Alternatives envisagées
Toast POSPourquoi choisir SpotOn
Archaic old system that crashed a lot, had very few features, and reporting was weak compared to Spot-OnThe Cash-Discounting promotion was the main reason why we ended up switching.Pourquoi passer à SpotOn
Cash DiscountingSuperior reportingOther companies within our organization had it alreadyRéponse de SpotOn
Thank you for your feedback, Collin -- we are constantly evolving our tech and its capabilities to support businesses better. Keep an eye on our monthly newsletter for frequent updates and improvements.
- Secteur d'activité: Automobile
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SpotOn Usage
Publié le 07/04/2023
Avantages
Ease of use and interface. All the things i need are easily accessible.
Inconvénients
Doesn't intergrade with Shopware program.
Réponse de SpotOn
Thank you for your feedback, Konstantin. We're glad to hear you're finding everything to be intuitive and accessible. We're proud to help support you and your business.
SpotOn - FAQ
Voici quelques-unes des questions fréquentes sur SpotOn.Q. Quels sont les types de licence disponibles pour SpotOn ?
Types de licences disponibles pour SpotOn :
- À partir de: 25,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Non disponible
Q. Qui utilise SpotOn ?
Utilisateurs habituels du logiciel SpotOn :
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues SpotOn est-il disponible ?
Langues dans lesquelles SpotOn est disponible :
anglais
Q. SpotOn prend-il en charge les appareils mobiles ?
Appareils pris en charge par SpotOn :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications SpotOn peut-il s'intégrer ?
Applications s'intégrant à SpotOn :
7shifts, ADP, Apple Pay, BevSpot Food and Beverage Management, Compeat, Craftable, DAVO, DolceClock, DoorDash, Gusto, Gusto, HotSchedules, INControl, MarginEdge, Marqii, PayPal, Paycom, Paycor, Paylocity, QSROnline, QuickBooks, QuickBooks Online Advanced, RASI, Restaurant Systems Pro, Restaurant365, Sculpture Hospitality, SevenRooms, Shippo, Shogo, Tenzo, Venmo
Q. Quelles sont les ressources d'aide disponibles pour SpotOn ?
Ressources d'aide disponibles pour SpotOn :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour SpotOn.
- Logiciels de caisse pour restaurants
- Logiciels de caisse pour bars
- Logiciels de traitement des paiements
- Logiciels de caisse
- Logiciels de gestion de restaurant
- Logiciels de livraison à domicile
- Logiciels de commande en ligne
- Logiciels de réservation
- Logiciels de fidélisation client
- Logiciels d'agenda
- Logiciels de caisse pour magasins
- Logiciels d'email marketing
- Logiciels de gestion de campagnes
- Logiciels de gestion des avis
