
En savoir plus sur Birdeye
BirdEye est un logiciel de gestion de la réputation en ligne conçu pour aider les entreprises de toutes tailles à collecter, surveiller et commercialiser les avis de leurs clients grâce à la technologie de gestion des commentaires, d'écoute sociale et d'analytique en temps réel. BirdEye prend également en charge une application mobile native pour iOS et Android, qui permet aux utilisateurs d'inscrire les clients, de recueillir de nouvelles opinions, de suivre les commentaires des clients et d'accéder aux rapports en déplacement.
BirdEye aide les utilisateurs à améliorer leur présence en ligne et leur référencement grâce à des listes d'entreprises détaillées et des contenus dynamiques. La synchronisation des données garantit la mise à jour automatique des informations essentielles telles que le nom, l'adresse et le numéro de téléphone auprès des plus de 50 partenaires mondiaux de BirdEye, dont Google, Facebook et Bing, tandis que le contenu dynamique permet aux utilisateurs d'enrichir leurs listes avec des vidéos, des photos et des menus attrayants. L'outil "Analysez votre entreprise" offre aux utilisateurs une présentation rapide de leur réputation en ligne en affichant des listes, des avis et des évaluations sur plusieurs sites.
La technologie de surveillance Review permet aux utilisateurs de dialoguer en temps réel avec les clients depuis un tableau de bord centralisé. Des alertes en temps réel par SMS ou par e-mail informent les utilisateurs lors de la publication d'une critique à propos de leur activité. Les outils d'écoute sociale permettent aux utilisateurs de prendre connaissance des tendances en opinions et des conversations sociales influentes, tandis que les fonctionnalités de gestion des sondages permettent aux utilisateurs de créer et d'envoyer des enquêtes client via SMS, e-mail ou médias sociaux. Les utilisateurs peuvent mesurer les réponses au sondage avec précision grâce à la technologie NPS (Net promoter score, Score promoteur net).
Les outils de cas d'assistance aident les utilisateurs à rationaliser la gestion et la résolution des problèmes, tandis que l'analyse commerciale en temps réel permet d'obtenir des informations précieuses concernant les opinions des clients. La technologie d'analyse des concurrents permet aux utilisateurs de les comprendre et d'identifier les possibilités d'obtention de parts de marché supplémentaires.
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Birdeye
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
Australie, Canada, Mexique, Nouvelle-Zélande, Porto Rico , États-Unis et 1 autres
Langues
anglais
Options de tarification dès :
Non fourni par l'éditeur
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Birdeye
Images









Fonctionnalités
Nombre total de fonctionnalités pour Birdeye : 139
Alternatives
BrightLocal

Swell

Sprout Social

Lighthouse 360

Avis
Vous avez déjà Birdeye ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

- Secteur d'activité: Matériaux de construction
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Reviews=Revenue w/BirdEye as Your Guide
Publié le 30/01/2020
Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing,...
Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.
Avantages
Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!
Inconvénients
Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.
Réponse de BirdEye
Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great for Dentists
Publié le 24/08/2022
Biggest benefit has been a significant increase in reviews for our practices that have integrated...
Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.
Avantages
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
Inconvénients
Support is all about closing tickets and not really about fixing problems.
Pourquoi choisir Birdeye
Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good.Logiciel antérieur
YextPourquoi passer à Birdeye
Birdeye had the most depth of dental system integrations of all the platformsRéponse de Birdeye
Thank you for sharing your feedback, Chris!
- Secteur d'activité: Cabinets médicaux
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
BirdEye is Perfect At One Thing, Bad Pricing
Publié le 01/10/2019
As stated above, my office selected BirdEye to boost our online reviews and online presence, in...
As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye. My office stopped using BirdEye when we discovered another product for a much lower price point with more features.
Avantages
BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.
Inconvénients
The pricing. The pricing for BirdEye is way too expensive for the features provided.
Alternatives envisagées
WeavePourquoi passer à Birdeye
My dental office dropped BirdEye's services for Weave. We did this because Weave's price was exceptionally lower and offered us so many more features, such as telephone service (with the phones), reviews (just like BirdEye), fax, patient texting, etc. BirdEye only provides one service for a much higher price. If it wasn't for Weave, we'd still have BirdEye.Réponse de BirdEye
Hi Christopher, We're happy to hear your office skyrocked with BirdEye! And thanks for the compliment to the customer service! There is no software that has more features to cost than BirdEye. We're sorry you left us. We'd love to reconnect to start getting you more Google reviews and also get the reviews back on your website and social media.
- Secteur d'activité: Cabinets médicaux
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Birdeye takes the work out of asking for reviews
Publié le 29/09/2022
Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They...
Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns.
Avantages
We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use.
One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient.
I can also "add a tag" with the name of the doctor that referred our patient to our practice.
If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words.
On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out.
Inconvénients
Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews.
Réponse de Birdeye
Amazing success story, Kim! We love hearing how Birdeye has helped your practice. The monthly contest sounds so fun! What a great way to keep your team engaged and on top of things! Thanks for sharing. :)
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Reputation Management Platform
Publié le 31/07/2019
I have been working with BirdEye for about 24 months now with multiple clients. I was on the team...
I have been working with BirdEye for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business.
Avantages
I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[
Inconvénients
Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well.
Alternatives envisagées
ReputationPourquoi passer à Birdeye
Integrations and ease of use. Also, they beat the competitor price.Birdeye - FAQ
Voici quelques-unes des questions fréquentes sur Birdeye.Q. Quels sont les types de licence disponibles pour Birdeye ?
Types de licences disponibles pour Birdeye :
- À partir de:
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise Birdeye ?
Utilisateurs habituels du logiciel Birdeye :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues Birdeye est-il disponible ?
Langues dans lesquelles Birdeye est disponible :
anglais
Q. Birdeye prend-il en charge les appareils mobiles ?
Appareils pris en charge par Birdeye :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Birdeye peut-il s'intégrer ?
Applications s'intégrant à Birdeye :
ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldLocate, FieldRoutes, Filevine, FiveStars, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac, PatientNow, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice Fusion, Practice-Web, PracticeWorks, QSIDental Web, QuickBooks Desktop Enterprise, Quickbooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter, Vagaro, Veriforce, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk
Q. Quelles sont les ressources d'aide disponibles pour Birdeye ?
Ressources d'aide disponibles pour Birdeye :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Birdeye.
- Logiciels de gestion des avis
- Logiciels d'e-réputation
- Logiciels de chat
- Logiciels d'expérience client
- Outils de social media
- Outils de veille concurrentielle
- Logiciels de relation client
- Logiciels de marketing conversationnel
- Logiciels de sms marketing
- Outils de sondage
- Logiciels de branding
- Logiciels de gestion des réseaux sociaux
- Plateformes pour chatbots
- Logiciels de satisfaction client
- Logiciels de chatbots
- Logiciels de traitement des paiements