En savoir plus sur Birdeye

BirdEye est un logiciel de gestion de la réputation en ligne conçu pour aider les entreprises de toutes tailles à collecter, surveiller et commercialiser les avis de leurs clients grâce à la technologie de gestion des commentaires, d'écoute sociale et d'analytique en temps réel. BirdEye prend également en charge une application mobile native pour iOS et Android, qui permet aux utilisateurs d'inscrire les clients, de recueillir de nouvelles opinions, de suivre les commentaires des clients et d'accéder aux rapports en déplacement.

BirdEye aide les utilisateurs à améliorer leur présence en ligne et leur référencement grâce à des listes d'entreprises détaillées et des contenus dynamiques. La synchronisation des données garantit la mise à jour automatique des informations essentielles telles que le nom, l'adresse et le numéro de téléphone auprès des plus de 50 partenaires mondiaux de BirdEye, dont Google, Facebook et Bing, tandis que le contenu dynamique permet aux utilisateurs d'enrichir leurs listes avec des vidéos, des photos et des menus attrayants. L'outil "Analysez votre entreprise" offre aux utilisateurs une présentation rapide de leur réputation en ligne en affichant des listes, des avis et des évaluations sur plusieurs sites.

La technologie de surveillance Review permet aux utilisateurs de dialoguer en temps réel avec les clients depuis un tableau de bord centralisé. Des alertes en temps réel par SMS ou par e-mail informent les utilisateurs lors de la publication d'une critique à propos de leur activité. Les outils d'écoute sociale permettent aux utilisateurs de prendre connaissance des tendances en opinions et des conversations sociales influentes, tandis que les fonctionnalités de gestion des sondages permettent aux utilisateurs de créer et d'envoyer des enquêtes client via SMS, e-mail ou médias sociaux. Les utilisateurs peuvent mesurer les réponses au sondage avec précision grâce à la technologie NPS (Net promoter score, Score promoteur net).

Les outils de cas d'assistance aident les utilisateurs à rationaliser la gestion et la résolution des problèmes, tandis que l'analyse commerciale en temps réel permet d'obtenir des informations précieuses concernant les opinions des clients. La technologie d'analyse des concurrents permet aux utilisateurs de les comprendre et d'identifier les possibilités d'obtention de parts de marché supplémentaires.


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Avis

Note globale

4,7 /5
(607)
Rapport qualité-prix
4,5/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,7/5
Support client
4,7/5

Vous avez déjà Birdeye ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 607
Jessica
Note globale
  • Secteur d'activité: Matériaux de construction
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Reviews=Revenue w/BirdEye as Your Guide

Publié le 30/01/2020

Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing,...

Prior to using BirdEye, I had the vaguest notion of what entailed the process of online reviewing, HOW people and companies and businesses were actually able to procure such a steady stream of tremendous numbers of reviews and so quickly, in terms of date of service. It was bananas to me! Then, I had the pleasure of having the job of "sending a bird eye" to every one of our customers, right after I was hired, to be Dispatcher at a HVAC company, with absolutely no idea how a bird eye had anything to do with our business. I figured I just was not in on an inside joke and would have to learn that of course. I was given zero instruction other than the aforementioned line, we're talking I had NO IDEA what this was, what I was doing, or how I was going to do what I was supposed to be doing. Well, praise the high heavens and all the birds eyes in the sky that Bird Eye is what it is as I was able to learn EXACTLY what this system was, the importance of timely reviews, and exactly how to do the entire system simply by visiting the BirdEye website that first time. It is THAT intuitive and user-friendly, honestly, it's even FUN.

Avantages

Absolutely EVERYTHING. For anyone who is tasked with being responsible for learning, implementing, and maintaining rigorous company reviews, quickly and with little to no instruction, the very reviews that Google proffer up upon searching either the respective company or simply the general industry, the reviews that are responsible for having an enormous impact on our first impression of a company and that are shown to the entire internet, those reviews, THIS exact software, this exact company BirdEye, IS what and all you need. Pinky swear. They have seriously taken this tremendous and immensely important component to a business' success and neatly packaged it into a one-size fits all, super intuitive, beyond simple to use and master and even FUN package. You WILL beast/slay the ever-present review dragon, you WILL please your boss and coworkers, as the reviews, rendered timely, efficient, and simple, keep gushing in. No matter the company's industry or scope of business, BirdEye IS THE eye in the revered review sky. Fly little review master, FLY!

Inconvénients

Honestly, I found using BirdEye to be so fun, I realize I may be quite the outlier there, but as this is such a streamlined and easy set of steps, the same taken for each you send, doing the day's reviews is an almost therapeutic endeavor. I kid not. And I was so so grateful for how quickly I was able to understand and implement the process, having never been inconvenienced or plagued with ANY issues or problems or hiccups, I'd be remiss if I didn't say that may be there should be an appreciation show dedicated that we can call "BirdEye for the Queer AND Straight Guys." No cons.

Réponse de Birdeye

Wow! Music to our hears! Thank you for taking the time and providing thorough feedback. We are thrilled you're having a positive experience and enjoying the platform.

Jacob
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Good experience. Good customer support.

Publié le 13/01/2023

Good experience. Seems to have great customer support. Integration is not too difficult and...

Good experience. Seems to have great customer support. Integration is not too difficult and features outweigh other platforms. Price was not bad. Would recommend to others.

Avantages

HIPPA compliant messaging via text messaging and email. The ability to integrate reviews on different channels and listings management included. Customer support seems very good.

Inconvénients

The review widget was difficult to implement onto our website due to Birdeye's code. Also, originally was told Facebook instant forms would auto populate in the Birdeye system but was later told it does not. No a big deal but would have loved to have that included. It also took longer to set everything up than expected.

Alternatives envisagées 

Weave

Pourquoi choisir Birdeye 

More functionality with Birdeye

Pourquoi passer à Birdeye

Price and did not have features we would not use.

Réponse de Birdeye

Hi Jacob! Thank you for choosing Birdeye! We are happy to hear about your great experience!

Peter
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Over charged over promised bait and switch, deceit, and non stop billing issues!

Publié le 19/11/2021

I lost money by using BirdEye and they still wont fix the issues!

I lost money by using BirdEye and they still wont fix the issues!

Avantages

The ability to get more reviews on google

Inconvénients

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

Alternatives envisagées 

Swell et Podium

Pourquoi choisir Birdeye 

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!

Pourquoi passer à Birdeye

They bait and switched said I could bring back all the old clients that I originally brought to BirdEye back to my agency and then once the contract was signed said I couldn't!
Helene
Note globale
  • Secteur d'activité: Relations publiques et communications
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Birdeye makes it easy to keep reviews in one place

Publié le 27/06/2023

Because it is complicated for field service specialists to constantly check checks, Birdeye's...

Because it is complicated for field service specialists to constantly check checks, Birdeye's perspective is very valuable. The busier the group of guys is, the less likely they will be to be slow to ask for a check, because Birdeye makes it easier for the specialists as they deliver what is required. Also, remembering passwords and browsing several different websites is equally or more difficult than remembering reviews. If a review has a score of less than 5, I want you to be able to get started immediately. Birdeye brings everything together in one accessible place plus it tells me about new releases. We have recently become registered with Birdeye, however, we can already see a distinction.

Avantages

This program is really easy to learn and has provided a knowledge base, plus contact with the user if you want further assistance. It is hygienic, clear and easy to use. It brings all your notes together in one easy to find place. In addition to integrating with our field program for requesting repairs, it can be linked to the company's website and can be fully customized with company branding to match the look and feel of the website. It happens automatically every day and they will ask the customer a question twice more, waiting two days between requests. Repetition increases the percentage of the customer making the critique, however, they do not aggravate the customer.

Inconvénients

Perhaps because we are novices at Birdeye, I don't care about their software problems. Everything works as it should.

Réponse de Birdeye

Thank for leaving Birdeye a review.We appreciate your business and support!

Dacelin
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review of Birdeye

Publié le 04/08/2023

Avantages

we can maintain great google reviews more easily

Inconvénients

i cant really think of anything that we dont like

Afficher 5 avis sur 607 Lire tous les avis

Birdeye - FAQ

Voici quelques-unes des questions fréquentes sur Birdeye.

Types de licences disponibles pour Birdeye :

  • À partir de:
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel Birdeye :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Birdeye est disponible :

anglais

Appareils pris en charge par Birdeye :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Birdeye :

ABELDent, ASI-ware, AccuLynx, Actionstep, Adobe Commerce, AdvancedMD EHR, AestheticsPro, AppFolio Property Manager, Appointy, Arborgold, AutoStar Solutions, BigCommerce, Bookeo, Booker, BoomTown, Breezeworks, Brightree, CareCloud, Chameleon-CMS, ChiroTouch, ClearDent, Clio, Constant Contact, Covetrus Pulse, Curve Dental, DaySmart Appointments, DealerCenter, Dealertrack DMS, DentiMax, Dentrix, Dentrix Ascend, Dolphin Management, DrChrono, EPICS, Eaglesoft, EndoVision, Eyefinity OfficeMate, FareHarbor, FieldLocate, FieldRoutes, Filevine, FiveStars, Frazer, FreshBooks, Full Slate, Genbook, GorillaDesk, Grapevine6, HomeGauge, IntakeQ, JobNimbus, Kajabi, Keap, Limo Anywhere, LinkedIn for Business, LiveRez, MOGO, MRI Software, MYOB Business, Mailchimp, Maxident, MediaDent, Meevo, Merlin, Meta for Business, Mindbody, Mogo CRM, MoverBase, NextGen, Onfleet, Open Dental, OrthoTrac a Sensei product, PatientNow, PayPal, Peachtree by Sage, Pipedrive, Point of Rental Software, Practice Fusion, Practice-Web, PracticeWorks a Sensei product, QSIDental Web, QuickBooks Desktop Enterprise, Quickbooks Online, Quorum, RazorSync, RealPage, RepairShopr, Revelation Pets, RevolutionEHR, Rosy, Salesforce Sales Cloud, Schedulicity, Service Fusion, ServiceM8, ServiceMonster, ServiceTitan, Shelter Buddy, ShippingEasy, Shopify, Skywerk, Solutionreach, Square Point of Sale, Streamline, Successware, SugarCRM, SuperSalon, Surefire CRM, SuzyDental 4, The Edge, Timely, Total Dental, Twitter/X, Vagaro, Veriforce - Dupe, WooCommerce, Workiz, Xero, ZENOTI, Zapier, Zillow Rental Manager, Zoho CRM, Zomato for Business, athenaOne, iDentalSoft, mHelpDesk

Ressources d'aide disponibles pour Birdeye :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

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