
En savoir plus sur TOPdesk
TOPdesk est un logiciel de gestion de services compatible ITIL avec des tableaux de bord d'indicateurs de performance clés conçus pour
l'informatique, la gestion des installations et les ressources humaines afin de faciliter les communications. Dans le but d'aider les entreprises à améliorer la gestion de leurs services, TOPdesk fournit des fonctionnalités telles que la gestion des modifications, des versions, des installations, des ressources, des connaissances, des problèmes et des incidents, un portail en libre-service, le contrôle des opérations, etc.
TOPdesk fournit des modules et des outils pour la gestion des services informatiques (IT service management, ITSM) et des installations assistées par ordinateur (computer-aided facility management, CAFM) afin de diriger les employés, utilisateurs, ressources et installations. Les outils ITSM peuvent être utilisés pour automatiser des processus tels que le reporting sur les délais de résolution d'incidents, le traitement des plaintes ou des demandes, la gestion de la charge de travail des employés, la planification, etc. Les clients ou employés peuvent soumettre des problèmes ou des demandes informatiques via le portail en libre-service. Le module de gestion des incidents permet aux techniciens d'ouvrir des fiches d'incident, d'affecter des tâches, de suivre l'avancement des travaux et d'informer le demandeur lorsque l'incident est résolu.
À partir des modules CAFM, les utilisateurs peuvent effectuer des tâches liées aux installations telles que l'enregistrement et le suivi des biens de l'entreprise, la soumission et le traitement des ordres de travail, la planification et la maintenance, l'enregistrement des propriétés, la surveillance des visiteurs et la gestion des réservations. Les entreprises peuvent créer leur propre portail en libre-service avec une base de connaissances, une boutique en ligne et un centre de services afin de permettre aux clients ou employés de rechercher leurs propres solutions et ainsi devenir plus autonomes.
Options de tarification dès :
66,00 €/mois
- Version gratuite
- Essai gratuit
- Abonnement
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Options de tarification dès :
66,00 €/mois
- Version gratuite
- Essai gratuit
- Abonnement
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Fonctionnalités
Nombre total de fonctionnalités pour TOPdesk : 101
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Avis
Vous avez déjà TOPdesk ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

- Secteur d'activité: Enseignement supérieur
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
From early engagement to beyond our successful full implementation, a thoroughly positive...
Publié le 16/03/2018
It has overall been a really exceptional and rewarding engagement of a software supplier and...
It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.
Avantages
Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.
Inconvénients
Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering
Réponse de TOPdesk
"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Service Management built from the ground up requires a solid software base - This is it !
Publié le 08/02/2018
Avantages
The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.
Inconvénients
There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.
Réponse de TOPdesk
Thanks Dave for sharing this elaborate review. We really appreciate it!
- Secteur d'activité: Assurance
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
TopDesk is a ticket system that has very basic functionality.
Publié le 10/07/2018
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the...
Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.
Avantages
TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.
Inconvénients
They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.
They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.
Réponse de TOPdesk
Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/.
By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).
- Secteur d'activité: Produits pharmaceutiques
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Top Marks
Publié le 01/03/2019
I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites...
I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites and countries and found a SaaS solution that I quickly realised will allow me to grow the system / teams and complexity as I need it to.
You can start with a really simple set-up but its complexity can grow to fit any company. This allows me to make changes as we grow without having to upgrade to other systems.
TOPdesk is modular which means you can start with some of the modules and then add them as your needs grow. It’s just a cost option and you’re ready to go.
When you purchase a product you want to be able to configure the system as your needs change and grow, with the training team on site to help your initial setup you go through some in-depth training allowing you to become the master of your system, with all the skills needed to make the changes yourself to the way you want it after the training team have left, no additional costs every time you need a change made.
TOPdesk support is second to none with timely solutions to your problems with most problems being resolved with first time fixes while on the phone.
Would I recommend TOPdesk to other companies? Yes without a doubt and if I was to move to another company who needed a helpdesk system the first team to call would be the TOPdesk team.
Avantages
Topdesk can be as simple or as complex as you want / need it to be. It's ideal for small companies to large organisations, it will take it all in it's stride.
Inconvénients
I still find the idea of having to use third party software for complex reports. The reporting side is not its strong point.
Réponse de TOPdesk
Wow, thank you Martin for your top marks. We appreciate the feedback and compliments!
- Secteur d'activité: Administration publique
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Service excellence experts - supplier as a business partner
Publié le 14/06/2019
TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could...
TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence.
Avantages
Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value.
Inconvénients
Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency.
Réponse de TOPdesk
Thank you Nick for sharing your thoughts in this review. We really appreciate you experience TOPdesk as your business partner. This goes both ways looking at all the constructive feedback you provide on roadmap topics for instance. Hope to have you with as as a customer and business partner for many years to come!
TOPdesk - FAQ
Voici quelques-unes des questions fréquentes sur TOPdesk.Q. Quels sont les types de licence disponibles pour TOPdesk ?
Types de licences disponibles pour TOPdesk :
- À partir de: 66,00 €/mois Voir les tarifs
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise TOPdesk ?
Utilisateurs habituels du logiciel TOPdesk :
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues TOPdesk est-il disponible ?
Langues dans lesquelles TOPdesk est disponible :
allemand, anglais, danois, espagnol, finnois, français, hongrois, italien, norvégien, néerlandais, polonais, portugais, suédois
Q. TOPdesk prend-il en charge les appareils mobiles ?
Appareils pris en charge par TOPdesk :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications TOPdesk peut-il s'intégrer ?
Applications s'intégrant à TOPdesk :
AFAS Software, Azure DevOps Server, BeyondTrust Remote Support, Freshdesk, HubSpot CRM, Insocial, Jira, MessageBird, Microsoft Outlook, Microsoft Power BI, Office App, Okta, OneLogin, Outsmart, Qlik Sense, QlikView, ServiceNow, SharePoint Azure AD Connect, SnapEngage, Snow License Manager, Splunk Enterprise, TeamViewer, Trello, WISH, Zapier, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour TOPdesk ?
Ressources d'aide disponibles pour TOPdesk :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour TOPdesk.
- Logiciels helpdesk
- Outils ITSM
- Logiciels de gestion des services informatiques
- Logiciels de gestion de la maintenance
- Logiciels de gestion des installations
- Logiciels de gestion des services d'assistance
- Outils de gestion d'incidents
- Outils CMDB (Configuration Management Database)
- Logiciels de gestion des ressources informatiques
- Outils de gestion des connaissances
- Logiciels de gestion des plaintes
- Logiciels de service client
- Logiciels pour support client
- Logiciels pour centres de services
- Logiciels de bases de connaissances