HelpCrunch

Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes

En savoir plus sur HelpCrunch

HelpCrunch fournit une plateforme de communication client pour le service client, les ventes et la croissance rapide des affaires. La plateforme inclut un chat en direct, une messagerie intégrée, l'automatisation des e-mails et un service d'assistance en une seule solution. HelpCrunch permet aux utilisateurs de basculer de manière transparente entre plusieurs canaux, en stockant toutes les communications dans le même thread. Tous les sites web et applications d'entreprise (iOS/Android) peuvent être ajoutés dans un seul compte, ce qui garantit une gestion centralisée de toutes les communications client entre différents produits.

Options de tarification dès :

15,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à HelpCrunch

Pour quelle entreprise ?

TPE PME GE

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Andorre, Albanie, Arménie, Autriche, Australie, Bosnie-Herzégovine, Belgique, Bulgarie, Brésil, Biélorussie, Canada, Suisse, Chypre, Tchéquie, Allemagne, Danemark, Estonie, Espagne, Finlande, France, Royaume-Uni, Guernesey, Grèce, Croatie, Hongrie, Irlande, Île de Man, Inde, Islande, Italie, Japon, Liechtenstein, Lituanie, Luxembourg, Lettonie, Monaco, Moldavie, Monténégro, Macédoine du Nord, Malte, Mexique, Pays-Bas, Norvège, Nouvelle-Zélande, Roumanie, Serbie, Russie, Suède, Slovénie, Slovaquie, Saint-Marin, Turquie, Ukraine, États-Unis

Langues

allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, russe, ukrainien

Options de tarification dès :

15,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à HelpCrunch

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Fonctionnalités

Nombre total de fonctionnalités pour HelpCrunch : 77

  • API
  • Accès et contrôle à distance
  • Accès mobile
  • Actions découlant d'un événement
  • Alertes et remontée des problèmes
  • Alertes par e-mail
  • Alertes/Notifications
  • Analyse du service client
  • Assistant virtuel
  • Base de données de clients
  • Base de données de contacts
  • Catalogage/catégorisation
  • Champs personnalisables
  • Chat en temps réel
  • Chat et messagerie
  • Chat proactif
  • Chatbot
  • Communication multicanal
  • Configuration des workflows
  • Contrôles/Permissions d'accès
  • Définition des priorités
  • Enquêtes et feedback
  • Formulaire hors ligne
  • Formulaires personnalisables
  • Gestion de contenu
  • Gestion de l'assistance téléphonique
  • Gestion de la base de connaissances
  • Gestion de la communication
  • Gestion des accords de service
  • Gestion des billets
  • Gestion des centres d'appel
  • Gestion des commentaires
  • Gestion des connaissances
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des listes d'attente
  • Gestion des modèles
  • Gestion des rendez-vous
  • Gestion des ressources informatiques
  • Gestion des tickets de support
  • Géociblage
  • Historique des clients
  • Importation et exportation de données
  • Intégration des médias sociaux
  • Intégrations de tiers
  • Macros et réponses types
  • Marquage
  • Messagerie client en temps réel
  • Messagerie instantanée
  • Mesure des performances
  • Mise en forme de texte
  • Modèles d'e-mails
  • Monitoring
  • Monitoring réseau
  • Outils d'aide à la décision
  • Outils de collaboration
  • Partage des fichiers
  • Portail libre-service
  • Prise en charge de plusieurs langues
  • Rapports et analyses
  • Rapports et statistiques
  • Recherche en texte intégral
  • Recherche/Filtre
  • Relevé et historique des chats
  • Routage automatisé
  • Répondeurs automatiques
  • Réponses préenregistrées
  • Segmentation de la clientèle
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi des interactions
  • Suivi des tickets d'assistance
  • Suivi des visiteurs de sites web
  • Surveillance en temps réel
  • Transfert de fichiers
  • Transferts/Routage
  • Widgets

Alternatives

Intercom

4,5
Alternative n° 1 à HelpCrunch
Intercom est une plateforme de relations conversationnelles qui permet aux entreprises de fournir des expériences de...

Zendesk

4,4
Alternative n° 2 à HelpCrunch
Zendesk est une application vous permettant de gérer votre service client dans le Cloud, qui s'intègre de façon...

Crisp

4,5
Alternative n° 3 à HelpCrunch
Crisp est une plateforme client multicanal tout-en-un qui permet d'interagir avec les clients via chat en direct,...

LiveChat

4,6
Alternative n° 4 à HelpCrunch
LiveChat : apprécié dans le monde entier. Utilisé par plus de 27 000 entreprises. Fournissez des réponses immédiates...

Avis

Note globale

4,8 /5
(175)
Rapport qualité-prix
4,8/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,7/5
Support client
4,8/5

Vous avez déjà HelpCrunch ?

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Écrivez votre avis !
5 avis affichés sur 175
Lana
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The software that really helps

Publié le 23/08/2019

HelpCruch has everything we need to automate the process of catching leads, providing necessary...

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat.
All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure.

One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Avantages

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups.

I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Inconvénients

There is nothing I can list here :) Like... really nothing :)

Alternatives envisagées 

Userlike et Intercom

Logiciel antérieur 

Drift

Pourquoi passer à HelpCrunch

The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

Réponse de HelpCrunch

Lana, you made our team's day. Thanks for all the love!
We're super glad to have you and supporthunt team as our loyal customers.

Thomas
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent value-for-money Software for our SaaS business

Publié le 07/01/2020

While we were only looking for a chat solution, and had two bad experiences with competitors who...

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out.

Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS).

We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers.

Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center)

I look forward for further developments of the solution in 2020 !

Avantages

- Complete suite for emailing and chat
- Simple enough, yet highly customizable
- Very reactive customer support teams

Inconvénients

- No Drip email marketing implemented (well, not yet as of 12/2019)

Alternatives envisagées 

Customerly et Intercom

Pourquoi choisir HelpCrunch 

Customerly did not work properly, and there was no answer for 2 weeks to our questions.

Logiciel antérieur 

Customerly

Réponse de HelpCrunch

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us.

Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers.
If any questions, we're always there to assist you.

Andrew
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé Autre pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Web software ok. Mobile app non-functional. Service non-existent

Publié le 23/07/2020

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even...

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Avantages

It was reasonably easy to install, although took a while to configure.

Inconvénients

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Réponse de HelpCrunch

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them.

We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features.

We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Bhushan
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Sales Acquisition and Retention With HelpCrunch

Publié le 20/08/2019

Initially, we tracked our user behaviour of users coming on to the page. With this we tried to...

Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%.
Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Avantages

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Inconvénients

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Alternatives envisagées 

Intercom

Pourquoi passer à HelpCrunch

Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

Réponse de HelpCrunch

Hi Bhushan!
Thanks a lot for sharing your experience with HelpCrunch.
Seeing those conversion, sales and retention metrics improve is what it's all about.

As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets.
On HelpCrunch you can change widget size, colors, and there are many other customization options to play with.
Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions.
Cheers!

BJ
Note globale
  • Secteur d'activité: Presse écrite
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very good software that drives customer interaction

Publié le 20/08/2019

Very pleased. Nice people, good software and good value for money.

Very pleased. Nice people, good software and good value for money.

Avantages

I love HelpCrunch. I have tried literally 50 programs out of the 200 or so that are out there. HelpCrunch was my choice after a long search, and I am so glad I did.
The ease of use is extraordinary, and I am thrilled with the help I have received.
I am a news editor so trying to actually launch a new software program is often hard as I found out doing free trials on other programs, but I was able to set up HelpCrunch in two hours one evening.
It was a great use of time, because now I am finally seeing results when other software would draw crickets.
So I would suggest HelpCrunch to anyone serious about communication.

Inconvénients

I would like to see Facebook Messenger integration which I know will be coming soon, but I would like it now.

Alternatives envisagées 

JivoChat

Pourquoi choisir HelpCrunch 

I found it to be a little more difficult to use and very expensive.

Logiciel antérieur 

Customerly

Pourquoi passer à HelpCrunch

I liked the integration of a help desk with the news.

Réponse de HelpCrunch

Thanks so much for the detailed review, BJ!
We're looking to improve our user onboarding soon so it takes even less time to completely set up your account.

And yes, facebook messenger integration is coming soon. Stay tuned!
Appreciate your business.

Afficher 5 avis sur 175 Lire tous les avis

HelpCrunch - FAQ

Voici quelques-unes des questions fréquentes sur HelpCrunch.

Types de licences disponibles pour HelpCrunch :

  • À partir de: 15,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel HelpCrunch :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles HelpCrunch est disponible :

allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, russe, ukrainien

Appareils pris en charge par HelpCrunch :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à HelpCrunch :

Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier

Ressources d'aide disponibles pour HelpCrunch :

Service client/e-mail, FAQ/forums, Base de connaissances, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour HelpCrunch.