HelpCrunch
En savoir plus sur HelpCrunch
HelpCrunch fournit une plateforme de communication client pour le service client, les ventes et la croissance rapide des affaires. La plateforme inclut un chat en direct, une messagerie intégrée, l'automatisation des e-mails et un service d'assistance en une seule solution. HelpCrunch permet aux utilisateurs de basculer de manière transparente entre plusieurs canaux, en stockant toutes les communications dans le même thread. Tous les sites web et applications d'entreprise (iOS/Android) peuvent être ajoutés dans un seul compte, ce qui garantit une gestion centralisée de toutes les communications client entre différents produits.
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Avis
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Overall an awesome chat tool!
Publié le 28/08/2019
Easy to setup, no learning curve needed, our sales people cant live without it.
Easy to setup, no learning curve needed, our sales people cant live without it.
Avantages
I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.
Support is great by the way
Inconvénients
A few improvments can be introduced the mobile user experiences but these are not critical at all
Réponse de HelpCrunch
Thanks a lot Max! We're happy to have Invisible on board.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Way to improve HelpCrunch
Publié le 28/08/2019
Overall it is good based on the functionality it currently has. But there is always ways for...
Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?
Avantages
Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.
Inconvénients
- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.
Alternatives envisagées
tawk.toPourquoi passer à HelpCrunch
Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.Réponse de HelpCrunch
Hey Alex!
Thanks for the detailed review.
Glad you found most of the functionality in HelpCrunch helpful and easy to use.
Of course, there's always room for improvements - and that's what out team is always after.
Wanted to address a few things you've pointed out:
- Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year.
- You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time.
This way you can create a greeting or a pricing-related message with a link to your pricing page.
Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!
- Secteur d'activité: Internet
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Kind of good.
Publié le 03/07/2019
Avantages
Working as live chat software, as a start.
Inconvénients
Expensive, not worth the price. So the most are bad.
Réponse de HelpCrunch
Hi Bunny, thanks for your review!
Sad to hear that you didn't find our price attractive for your business when in fact we have one of the most competitive prices on the market with more features included and starting at just $12/mo.
If you feel like there's something you'd like to configure in our pricing for your specific case, we'll be happy to discuss and provide you with a custom plan according to your needs.
We're always flexible and open to feedback to ensure that our customers get the most value out of HelpCrunch for their business.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great - probably the best messaging software
Publié le 28/06/2019
Their support is amazing and friendly - regardless of you being a paying customer or free user.
Their support is amazing and friendly - regardless of you being a paying customer or free user.
Avantages
Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch.
It also looks more modern than the competition.
Inconvénients
There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end).
But that is likely something that will get ironed out, more than an intentional feature.
Réponse de HelpCrunch
Thanks so much for your review, Joe!
Appreciate all the little details you've mentioned.
Your feedback regarding email notifications about new messages is well taken and passed to our product team.
All the best!
- Secteur d'activité: Internet
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best price-to-performance ratio helpdesk software!
Publié le 02/10/2019
Overall experience with HelpCrunch has been really good and I think it will really help us with our...
Overall experience with HelpCrunch has been really good and I think it will really help us with our business.
Avantages
I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.
Inconvénients
Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.
Alternatives envisagées
IntercomPourquoi passer à HelpCrunch
They seemed as the best solution and so far they are.Réponse de HelpCrunch
Thanks a lot for sharing your experience with HelpCrunch, Adam!
We'll be sure to update our security instructions for various servers.
HelpCrunch - FAQ
Voici quelques-unes des questions fréquentes sur HelpCrunch.Q. Quels sont les types de licence disponibles pour HelpCrunch ?
Types de licences disponibles pour HelpCrunch :
- À partir de: 15,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise HelpCrunch ?
Utilisateurs habituels du logiciel HelpCrunch :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues HelpCrunch est-il disponible ?
Langues dans lesquelles HelpCrunch est disponible :
allemand, anglais, espagnol, français, italien, néerlandais, polonais, portugais, russe, ukrainien
Q. HelpCrunch prend-il en charge les appareils mobiles ?
Appareils pris en charge par HelpCrunch :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications HelpCrunch peut-il s'intégrer ?
Applications s'intégrant à HelpCrunch :
Adobe Commerce, Fluid, Google Analytics 360, Pipedrive, Slack, WordPress, Zapier
Q. Quelles sont les ressources d'aide disponibles pour HelpCrunch ?
Ressources d'aide disponibles pour HelpCrunch :
Service client/e-mail, FAQ/forums, Base de connaissances, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour HelpCrunch.
