Quiq
En savoir plus sur Quiq
L'outil de messagerie commerciale Quiq est destiné aux entreprises qui souhaitent mieux venir en aide à leurs clients et améliorer la façon dont leurs équipes de service client opèrent. Quiq permet aux organisations de communiquer sur les canaux que leurs clients utilisent déjà, particulièrement par SMS, ainsi que via Facebook Messenger, Kik et Chat.
Alors que les clients choisissent le canal de messagerie qui correspond le mieux à leurs exigences, Quiq permet aux agents du service client de gérer tous les messages entrants au sein d'une plateforme consolidée. Quiq aide les entreprises à mieux servir leurs clients en gérant plusieurs demandes simultanément grâce à une messagerie asynchrone. La fonction de temps de réponse adaptable de Quiq hiérarchise automatiquement les messages par ordre de priorité et garantit que les agents traitent toujours les conversations au rythme de l'engagement de leurs clients.
Une entreprise se démarque par la qualité de ses services et Quiq intègre une messagerie complète pour offrir une expérience client mémorable.
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Avis
Vous avez déjà Quiq ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité: Sécurité et enquêtes
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The best chat portal!
Publié le 08/04/2019
I have a five star experience with this software, this the best and so far.
I have a five star experience with this software, this the best and so far.
Avantages
I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.
Inconvénients
So far, I can't see any down part on this software. I can say that this was developed perfectly.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Cyprus Text Implementation
Publié le 13/08/2019
At our institution we did not have a texting or chat solution and we knew that it was something...
At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.
Avantages
I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.
Inconvénients
There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
A child could report metrics better than Quiq
Publié le 04/12/2020
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important...
Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.
Avantages
I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.
Inconvénients
Reporting is inaccurate and timing is not counted properly.
- Secteur d'activité: Sécurité et enquêtes
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Quick Quiqs and Messages
Publié le 21/05/2019
We use this for both customers and our field technicians. Along with the leads that generate from...
We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.
Avantages
Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease.
Easily Editable Auto Response messages help let customers know available hours.
Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.
Inconvénients
I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.
- Secteur d'activité: Loisirs, voyage et tourisme
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Club Med
Publié le 12/08/2019
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Becoming more multichannel. Giving our clients more options to contact us outside of the phone.
Avantages
Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues.
Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.
Inconvénients
We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.
Quiq - FAQ
Voici quelques-unes des questions fréquentes sur Quiq.Q. Quels sont les types de licence disponibles pour Quiq ?
Types de licences disponibles pour Quiq :
- À partir de: 6 000,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise Quiq ?
Utilisateurs habituels du logiciel Quiq :
201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Quiq est-il disponible ?
Langues dans lesquelles Quiq est disponible :
allemand, anglais, arabe, chinois, espagnol, français, hindi, italien, japonais, portugais, russe, suédois, thaï, turc, ukrainien, vietnamien
Q. Quiq prend-il en charge les appareils mobiles ?
Appareils pris en charge par Quiq :
Q. Avec quelles applications Quiq peut-il s'intégrer ?
Applications s'intégrant à Quiq :
NetSuite, Oracle Service, Salesforce Sales Cloud, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour Quiq ?
Ressources d'aide disponibles pour Quiq :
FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Quiq.
- Logiciels de chat
- Logiciels de sms marketing
- Logiciels de relation client
- Logiciels de service client
- Logiciels pour call center
- Logiciels de contact client
- Logiciels de marketing conversationnel
- Logiciels de communication cloud
- Plateformes pour chatbots
- Logiciels d'expérience client
- Logiciels CCM (Customer Communications Management)
- Logiciels pour support client
- Logiciels de chatbots
