WellnessLiving

4,4 (538)
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Gestion d'entreprise pour le secteur de la santé et du bien-être

En savoir plus sur WellnessLiving

WellnessLiving est une solution de réservation, de planification des ressources, de génération de leads et de reporting en ligne tout-en-un pour les entreprises axées sur la santé et le bien-être. Conçu pour les établissements de bien-être, y compris les studios de yoga, les spas, les salons de coiffure, les salles de fitness, les studios de Pilates et les clubs de danse, WellnessLiving fournit les outils dont les utilisateurs ont besoin pour gérer leurs tâches professionnelles quotidiennes, les employés, les adhésions, les ventes, les opérations de marketing, etc.

L'expérience client frontale permet aux clients de réserver des cours ou des traitements en ligne via les applications mobiles natives Android et iOS, Facebook ou directement via la liste de répertoires WellnessLiving.com générée automatiquement. Les clients peuvent utiliser l'application mobile WellnessLiving pour prendre rendez-vous, payer des services et rédiger des avis, ainsi que partager leur expérience sur Facebook. Une fois les réservations effectuées, des notifications et des confirmations sont automatiquement envoyées aux clients et au personnel par SMS ou par e-mail et la communication post-réservation est facilitée par la fonctionnalité SMS.

À partir du backend WellnessLiving, les employés et la direction peuvent gérer les horaires des cours ou des événements en synchronisant les données sur toutes les plateformes afin qu'ils soient toujours à jour. Les utilisateurs peuvent créer leur boutique en ligne à l'aide de l'assistant WellnessLiving et commencer à vendre en ligne instantanément grâce à une fonctionnalité de point de vente qui facilite le traitement des cartes de crédit, les paiements récurrents et les fins d'adhésion automatiques. Les employeurs peuvent également utiliser des outils de gestion du personnel pour planifier les quarts de travail, gérer les salaires, suivre les performances des employés, calculer la rémunération, etc.


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Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,4 /5
(538)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
4,3/5

Vous avez déjà WellnessLiving ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 538
Colleen Michelle
Colleen Michelle
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

I am a fan.

Publié le 16/05/2024

Very good product with excellent support. I am grateful to them

Very good product with excellent support. I am grateful to them

Avantages

The customer support is best in class. I have question that need a response immediately. They are very quick to respond.

Inconvénients

I have no complaints about the software or the staff.

Réponse de WellnessLiving Systems

Hey Colleen Michelle,

We’re thrilled to hear that you are a fan! 😊 As you know, we’re all about providing immediate assistance whenever you need it, ensuring that none of your questions go unanswered.

We understand your concerns with Mindbody during the challenging times of COVID and their deceptive cost structure. We have had many, MANY customers transition over to us from Mindbody over the years. At WellnessLiving, we pride ourselves on being an affordable and transparent alternative. We ensure your business runs smoothly with our 24/7 customer support, all without any hidden costs.

Thank you once again for choosing WellnessLiving. We are grateful for your support and look forward to continuing to serve your needs with our top-notch solutions and service.

Take care,

Anthony S (Customer Advocate)

Sharon
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Solid Software Performance.

Publié le 06/01/2025

Great people. Great software. Customer service is very helpful. Lots of good seminars to learn from!

Great people. Great software. Customer service is very helpful. Lots of good seminars to learn from!

Avantages

Easy to use and pretty intuitive. The learning curve is small. Love the way you can personalize your back office.

Inconvénients

The learning curve takes some time. There are some features that are a little clunky, but I can tell they're working hard to update their software. All things considered, a very small concern.

Alternatives envisagées 

Mindbody

Pourquoi passer à WellnessLiving

First, it was price. Then it was easy of use. Now it's consistency of competency.

Réponse de WellnessLiving Systems

Hi Sharon, thank you for your wonderful review! We’re thrilled to hear that you’ve had a great experience with WL. It’s fantastic that you find the software easy to use, intuitive, and enjoy the ability to personalize your back office. We also appreciate your positive feedback about our customer service and the helpful seminars! We truly value your thoughts on the learning curve and certain features. We understand that some aspects can take time to master, and we’re constantly working on updates and improvements to enhance the overall experience.

Your feedback helps us stay focused on delivering the best possible service, so thank you for sharing it with us!
We’re always here to assist you—please feel free to reach out to us at [email protected] if you need to discuss the features so we can update you. Regards, Benjamin K.

Tekeisha
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Nice People, Poor & Unreliable Product

Publié le 15/12/2024

The people who work in customer service are helpful. But if a product is unreliable, that means...

The people who work in customer service are helpful. But if a product is unreliable, that means little. It is a cost effective product for a new, growing studio. But once you can afford something different, you really should try another service that is more reliable.

Avantages

There are many features and the system is cost effective for smaller studios like mine. You generally hear back from someone in the company when you need them within 24 hours.

Inconvénients

The system is completely unreliable. On my opening day, there was a system wide outage that lasted almost 24 hours. I could not check in clients, take payments, or conduct business. This is not the only time this has happened. For larger studios, this may not be an issue but for small businesses like mine, letting a customer walk out of the door because you cannot get them into your system due to downtime is a really big deal. It is also cumbersome when you try to get people to create an account because everything is routed through their backend. Wellness Living also does not have APIs that integrate with much of the popular software that allows you to market to clients (e.g. Class Pass) and it does not integrate with systems like Netgym which allow scheduling support. If money is an option, try them. But they are a short term solution. I have had multiple days when my instructors could not sign in, we could not check people in, or we could not accept money because the system was down. They really need to do better.

Alternatives envisagées 

Mindbody

Pourquoi passer à WellnessLiving

The cost was lower than MindBody. This was important as my studio was just starting out.

Réponse de WellnessLiving Systems

Hi Tekeisha, thank you for taking the time to share your experience, and we truly appreciate your candid feedback. We’re glad to hear that our customer service team has been helpful and responsive. However, we deeply regret that you’ve encountered such reliability issues, especially on days when your business depends on the system the most.

We understand the importance of having a dependable platform, particularly for smaller businesses like yours, and we sincerely apologize for the downtime and disruptions you’ve faced. A senior customer excellence representative has reached out to you to address these issues and work towards a resolution. We are taking your concerns with utmost seriousness.

Your feedback on the lack of integrations with marketing tools and scheduling systems is also valuable, and we’ll continue to explore ways to expand our integrations to better support our customers’ needs - Best Regards, Benjamin K.

Chase
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

WellnessLiving Rocks

Publié le 02/12/2024

Overall I'm very happy with the experience. They are cost-effective and work well with the...

Overall I'm very happy with the experience. They are cost-effective and work well with the direction of our center.

Avantages

I love the flow of the back-end system. I love the cost, I love the customer support.

Inconvénients

Sometimes their system can be a little tricky and limited in what it's able to do. You have to get creative to circumnavigate small limitations.

Alternatives envisagées 

FreshBooks

Pourquoi choisir WellnessLiving 

We needed a system that actually tracked punch passes and memberships.

Logiciel antérieur 

Square Point of Sale

Pourquoi passer à WellnessLiving

It had the best price, system functionality, and uses.

Réponse de WellnessLiving Systems

Hey Chase!

Thank you for your fantastic 5/5 review! We’re excited to see you’re enjoying WellnessLiving’s CRM, marketing, scheduling, and payment tools. Providing an all-in-one solution to streamline your operations and replace multiple platforms is exactly what we aim for.

We appreciate your feedback about workarounds and are always looking to improve flexibility for our customers. If there’s a feature you’d like to see, our 24/7 support team and Community Forum are here to help—we value your input in shaping our platform.

Thank you for choosing WellnessLiving! We’re proud to offer an affordable, reliable, and easy-to-use solution that helps you attract, convert, and retain clients better than competitors like Mindbody. We look forward to supporting your continued success!

All the best,

Anthony S.

Jenny
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for Pilates Studio scheduling

Publié le 24/01/2025

Excellent support - tech staff friendly and knowledgeable

Excellent support - tech staff friendly and knowledgeable

Avantages

The WellnessLiving support staff is always helpful and polite. They are knowledgeable and give me the help I need promptly! The website is flexible and really works well for a busy studio schedule!

Inconvénients

Because it does so much, it takes awhile to fully learn all the applications of their website.

Alternatives envisagées 

Timely

Pourquoi choisir WellnessLiving 

needed more flexibility and scheduling options

Logiciel antérieur 

Vagaro

Pourquoi passer à WellnessLiving

best options and value for what I needed

Réponse de WellnessLiving Systems

Hi Jenny, thank you so much for your fantastic review! We’re so glad to hear that WL has been a great fit for your Pilates studio and that our support staff has been helpful, friendly, and prompt in assisting you. We strive to provide excellent customer service, and it’s wonderful to know that we’re meeting that goal for you.
We’re also happy to hear that the flexibility of our website has worked well for your busy studio schedule. We understand that with so many features, there’s a bit of a learning curve, but we’re confident that once you’ve explored all the capabilities, it will continue to streamline your operations and improve your experience.
If you ever need assistance or have any questions as you continue using WL, don’t hesitate to reach out to us at [email protected]. We're always here to help! Warm Regards, Benjamin K.

Afficher 5 avis sur 538 Lire tous les avis

WellnessLiving - FAQ

Voici quelques-unes des questions fréquentes sur WellnessLiving.

Types de licences disponibles pour WellnessLiving :

  • À partir de: 69,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Non disponible

Utilisateurs habituels du logiciel WellnessLiving :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles WellnessLiving est disponible :

anglais

Appareils pris en charge par WellnessLiving :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à WellnessLiving :

Brivo Access, ClassPass, Constant Contact, Google Calendar, Google Maps, LenzVU, Mailchimp, Meta for Business, QuickBooks Online, WordPress, Zapier, Zoom Workplace

Ressources d'aide disponibles pour WellnessLiving :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour WellnessLiving.