
En savoir plus sur Kustomer
Établissez des relations solides grâce à cette solution de gestion client de nouvelle génération. Avec l'unification des ensembles de données pertinentes, historiques des clients, applications et systèmes, Kustomer permet aux équipes d'automatiser leur logique commerciale d'expérience client. Kustomer fournit aux agents une vue complète des achats et interactions pour chaque client, permettant ainsi une prestation de services personnalisée.
Options de tarification dès :
29,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Kustomer
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Disponible dans les pays suivants
États-Unis
Langues
anglais
Options de tarification dès :
29,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Kustomer
Images







Fonctionnalités
Nombre total de fonctionnalités pour Kustomer : 98
Alternatives
Gmail

Twilio

Salesforce Sales Cloud

Freshdesk

Avis
Vous avez déjà Kustomer ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

- Secteur d'activité: Produits alimentaires
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Kustomer is a great omnichannel CRM!
Publié le 02/06/2022
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
Avantages
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
Inconvénients
It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
Alternatives envisagées
HubSpot CRMPourquoi choisir Kustomer
ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.Logiciel antérieur
Zendesk SuitePourquoi passer à Kustomer
Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!- Secteur d'activité: Services financiers
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Highly Configurable Customer Chat Tool
Publié le 28/09/2021
Overall it's a great tool for our customer support and in-app chat use case. They are generally...
Overall it's a great tool for our customer support and in-app chat use case. They are generally responsive to
issues that we have with the tool. Their SDKs leave a bit to be desired though.
Avantages
Kustomer is a great tool for customer support and chat interaction. We were previously using Intercom but felt left behind as they started to focus more on being an inbound sales tool. Kustomer allows is highly configurable in terms of features/functions and in its integration with outside tools.
Inconvénients
The web interface has a bit of a learning curve as it's not the most intuitive UI. Additionally, their SDKs can be difficult to integrate due to poor documentation, unusual integration patterns. Their iOS SDK is written in Objective-C which is quite dated at this point.
Pourquoi choisir Kustomer
Intercom seemed to be more focused on supporting the inbound sales use case for their product. Additionally, we wanted to be able to configure workflows into our support tool which Intercom did not support.Logiciel antérieur
IntercomPourquoi passer à Kustomer
Kustomer was the closest to our existing solution. The company seemed to be the most focused on product development of any of the other vendors we looked at.- Secteur d'activité: Gestion de l'enseignement
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Tool for Customer Service and Help Desk
Publié le 12/11/2022
Its good tool as compared to other but they need good documentation that is easy to understand and...
Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
Avantages
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
Inconvénients
Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 201-500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I think that Kustomer is one of the best softwares used for customer service
Publié le 10/10/2022
Avantages
How easy is it to use to help Customers either through calls emails or chats and that we can integrate it with too many different softwares to help the customers quickly with their inquiries
Inconvénients
that it sometimes takes time for the report exported to be sent to your email and sometimes I have to export it again as it may not arrive.
- Secteur d'activité: Loisirs, voyage et tourisme
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Intuitive, Easily Customizable, Kustomer has been a great solution for our company.
Publié le 03/12/2021
Avantages
With Kustomer, personalization and customization is incredibly easy. Overnight we were able to set up chatbots, FAQ pages, contact forms, and other features we had been relying on our engineering team to create for us with our previous CRM platform. The team loves how tickets are centered around the customer so we have a full picture every time we need to help someone.
Inconvénients
Filters for new searches can be a bit tricky to set up to ensure that you're not missing any customer communications. Reporting can also be a bit tricky to set up as there are a lot of parameters to filter through.
Alternatives envisagées
Zendesk SuitePourquoi choisir Kustomer
Twilio Flex required too much engineering effort in order to make improvements or triage bugs.Logiciel antérieur
TwilioKustomer - FAQ
Voici quelques-unes des questions fréquentes sur Kustomer.Q. Quels sont les types de licence disponibles pour Kustomer ?
Types de licences disponibles pour Kustomer :
- À partir de: 29,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise Kustomer ?
Utilisateurs habituels du logiciel Kustomer :
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. Dans quelles langues Kustomer est-il disponible ?
Langues dans lesquelles Kustomer est disponible :
anglais
Q. Kustomer prend-il en charge les appareils mobiles ?
Appareils pris en charge par Kustomer :
Q. Avec quelles applications Kustomer peut-il s'intégrer ?
Applications s'intégrant à Kustomer :
8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio One Suite, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, Stella Connect, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz
Q. Quelles sont les ressources d'aide disponibles pour Kustomer ?
Ressources d'aide disponibles pour Kustomer :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Kustomer.
- Logiciels helpdesk
- Logiciels de service client
- Logiciels d'expérience client
- Logiciels d'e-commerce
- Logiciels de relation client
- Logiciels de chatbots
- Logiciels de satisfaction client
- Logiciels pour call center
- Logiciels CCM (Customer Communications Management)
- Logiciels pour support client
- Logiciels de contact client