En savoir plus sur Kustomer
Établissez des relations solides grâce à cette solution de gestion client de nouvelle génération. Avec l'unification des ensembles de données pertinentes, historiques des clients, applications et systèmes, Kustomer permet aux équipes d'automatiser leur logique commerciale d'expérience client. Kustomer fournit aux agents une vue complète des achats et interactions pour chaque client, permettant ainsi une prestation de services personnalisée.
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Avis
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Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité: Produits alimentaires
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Kustomer is a great omnichannel CRM!
Publié le 02/06/2022
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really...
I love that Kustomer is so sleek and well-designed. It isn't clunky, or hard to use. It's really streamlined. The reporting is A+, it's very in-depth for not just the customers but also your team. It works really well in tracking team performance and productivity, as well.
Avantages
I love the VERY in-depth reporting! No other HelpDesk or CRM has such thorough reporting. Having full visibility of the customer insights, help with retention and growth!
Inconvénients
It's on the expensive side. They only take on companies that can purchase 8+ seats, so it's not suitable for smaller businesses.
Alternatives envisagées
HubSpot CRMPourquoi choisir Kustomer
ZenDesk was incredibly clunky! The reporting was separate, it was not user-friendly, and the design was very dated.Logiciel antérieur
Zendesk SuitePourquoi passer à Kustomer
Kustomer's design won us over! It was again very sleek, the UI is really streamlined. UX is easy!- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Ease of use
Publié le 02/11/2023
In my whole stay in my current company which is IntouchCX , the overall experience is superb.
In my whole stay in my current company which is IntouchCX , the overall experience is superb.
Avantages
We were able to manage our calls and email effectively, we could easily create a follow up with our client since the ticket will remain on agent's bucket for a long period of time.
Inconvénients
As a Subject Matter Expert, we sometimes look for our agent's survey may it be a CSAT or DSAT , but that was manageable and escalated so fast and it gets resolved in no time
- Secteur d'activité: Gestion de l'enseignement
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Tool for Customer Service and Help Desk
Publié le 12/11/2022
Its good tool as compared to other but they need good documentation that is easy to understand and...
Its good tool as compared to other but they need good documentation that is easy to understand and learn about all the features.
Avantages
I used it for customer service and help desk. I considered this tool after some analysis of big brands available in market. I would say the result were good and it helped us improving our help desk requirement. Conversation system is easy too.
Inconvénients
Took some time to learn everything about this tool. My colleagues faced difficulty at initial stage but they grasped it after some time. Report export is slow.
- Secteur d'activité: Externalisation/délocalisation
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Kustome review
Publié le 02/11/2023
Best to use on all aspect of email sending and communication with other employees or customer
Best to use on all aspect of email sending and communication with other employees or customer
Avantages
Easy to use and navigate, user friendly and fun to use
Inconvénients
None so far, it is more comfortable using rather that zendesk
Pourquoi passer à Kustomer
Best to use on all aspect of email sending and communication with other employees or customer- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Kustomer: all your conversations in one hassle-free location
Publié le 11/11/2023
The platform can be tricky to learn (depending on each person's learning curve), especially for...
The platform can be tricky to learn (depending on each person's learning curve), especially for businesses that are new to customer service software or the world of online business in general.
Still, this one provides the tools required to deliver great customer service and that'll benefit you for a long time
Avantages
With this tool you have a complete timeline of all the interactions with the customers, no matter it is a chat, an email, or a SMS. It helps you understand the issue at hand and provide support that truly meets the demands of the customers.
Additionally, all the queries are displayed in one panel, so there won't be any duplicates. It provides a centralized location for managing customer conversations.
It also supports integration with other tools and platforms, such as messaging apps, and Shopify
Inconvénients
The pricing might be on the higher side. If the company has a low budget it might not be recommended to splurge on this app. However, if you're looking for an app that can organize your conversations and have visibility on them at all times, I'd totally suggest taking kustomer into account
Alternatives envisagées
GladlyKustomer - FAQ
Voici quelques-unes des questions fréquentes sur Kustomer.Q. Quels sont les types de licence disponibles pour Kustomer ?
Types de licences disponibles pour Kustomer :
- À partir de: 89,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Non disponible
Q. Qui utilise Kustomer ?
Utilisateurs habituels du logiciel Kustomer :
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Kustomer est-il disponible ?
Langues dans lesquelles Kustomer est disponible :
anglais
Q. Kustomer prend-il en charge les appareils mobiles ?
Appareils pris en charge par Kustomer :
Q. Avec quelles applications Kustomer peut-il s'intégrer ?
Applications s'intégrant à Kustomer :
8x8 Contact Center, Acuity Scheduling, Ada, Adobe Commerce, Aircall, Amazon Redshift, Assembled, BigCommerce, Calabrio One Suite, Calendly, Chargify, Clearbit, Convey, Customer Thermometer, Delighted, Dialpad, EvaluAgent, Five9, Fivetran, FullStory, Genesys Cloud CX, Gmail, Gong.io, Instabug, Instagram, JIRA Service Management, Jira, Klaus, Klaviyo, Looker, LoyaltyLion, MaestroQA, Medallia Agent Connect, MessageBird, Meta for Business, Nicereply, Olark, Operations Hub, Playvox, Promoter.io, Segment, Shelf, Shopify, Slack, Snowflake, Solidus Smart, Solvvy, Spree, SupportSync, SurveyMonkey, Swell, Talkdesk, Twilio, Twitter/X, UJET, Unbabel, WhatsApp, Yotpo, Zingtree, Zipwhip, eRecharge Byte Mobile Recharge Software, masvoz
Q. Quelles sont les ressources d'aide disponibles pour Kustomer ?
Ressources d'aide disponibles pour Kustomer :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Kustomer.
- Logiciels helpdesk
- Logiciels de service client
- Logiciels d'expérience client
- Logiciels d'e-commerce
- Logiciels de relation client
- Logiciels de chatbots
- Logiciels de satisfaction client
- Logiciels pour call center
- Logiciels CCM (Customer Communications Management)
- Logiciels pour support client
- Logiciels de contact client
