VeryConnect

I am especially impressed with our search filter structure that constituted a huge bulk of work, conceptually and development-wise. We are now able to search our database with a highly versatile set of filters, which also (a huge benefit!) work for mailings.

The email module and the comprehensive recipient insights and stats it provides is also one of the key features and my personal favourites.

The user-to-user messenger, the private collaboration spaces for our working groups, the news and twitter feeds makes it an ideal communication solution and provides a real added value to our member community.

Above all, our customer support manager is always there for us and never fails to impress us with her quick replies and her deep understanding of our data structure.

Nothing particular comes to mind, to be frank. The software is in the constant development and even if something is missing at the moment, you can either order a bespoke feature development or wait a bit until the next release that always adds some new options.

We selected VeryConnect to replace an existing solution that went out of business. We were looking for a way to regularly post public content to multiple stakeholder groups that could be tailored to each audience. We were also looking for something to engage work group members in closed groups. VeryConnect met both needs with a public facing landing page and the ability to tag content that is linked from those landing pages. And with a backend to engage registered members.

There is no help documentation. In order to figure out how to use the system, I had to just play around it and ask questions. But it is hard to ask about things you don't know you don't know - such as they can create different role permissions if you need them. But I didn't even know to ask about it to start. Also, with out the help documentation, its hard to know if what I am asking is something the platform is built to do, or if I am asking for something special. In our build out, I would frequently realize later they were building something specific to just us because I asked. However, I would have been happy to find a work around if I just knew that it wasn't a typical feature. The fact that they did build those things was amazing though.

Our team are very pleased and appreciative of our VeryConnect trainer and supporter who taught us how to use the software. While the software is logical, it was the human interface that made it work for us.

[SENSITIVE CONTENT], at VeryConnect (VC), spent time learning about our needs and how the VC product could assist in growing our membership management in our relatively new organisation. During this early getting-to-know-you stage, [SENSITIVE CONTENT] asked questions to identify our membership management needs and offer suggestions using VC examples. This process was very useful because our problems were understood and [SENSITIVE CONTENT] was able to offer ways to manage membership matters and grow the member community. This approach resulted in a platform that meets our member management needs and a team that can access and utilise the many functions of VC.

Once [SENSITIVE CONTENT] had a clear idea of our needs, she then offered a range of possible solutions using the VC platform. This approach continued to highlight her friendly and professional approach, ensuring that our needs were met in a relaxed and timely manner. While the scope of the VC product is enormous and beyond any other platform we had used before, [SENSITIVE CONTENT] approach resulted in a staged and supportive informal training which prepared us for platform decision making and the formal training of VC.

It's a shame that the product is no longer located in our county.

VeryConnect is a compact software which gives you all the features you need with a price tag that doesn't hurt. The team is great and they work very closely with you. In the initial stages we had a few Skype meetings, to-do lists and email correspondence - all of which were very useful. The company doesn't simply sell you the product, they work with you to understand your clients and your needs.

I had a basic idea of what we could do via the portal to reach our alumni, but VeryConnect came with features such as a weekly digest, direct mailing, groups, (and more recently, polls). VeryConnect has helped us increase our alumni engagement steadily since we started working with them.

I was a bit worried about communication as we are in the southern hemisphere while VeryConnect is in the Northern hemisphere. This has never proved to be an issue. I often send an email when it's my morning, which is often around 10pm Scotland time, and I always get a response. Any issues or concerns I have is resolved quickly, and I am informed in case something will take a couple of days to sort. The team never forgets to keep me updated.

In this time when we are dealing with a pandemic, the VeryConnect team was on standby and in fact created a new tab for us to allow us to share coronavirus related information with our stakeholders.
Customer service is top-notch and the product is efficient, useful and simple enough for any non-IT specialist to operate.

Nothing at all. Whatever hiccups we have is resolved within hours.