Tidio

Communicateur pour les entreprises avec chat en direct, messagerie et e-mail en un seul endroit.

En savoir plus sur Tidio

Tidio Chat est un logiciel web de chat en direct, qui associe e-mail, Facebook Messenger et widgets de discussion de site web sur une interface d'agent unifiée pour permettre aux utilisateurs de gérer tous les messages client au même moment et avec les mêmes outils, quel que soit le canal de provenance.

Tidio Chat propose diverses options de chat en direct pour permettre aux utilisateurs de sélectionner des widgets de chat, des encadrés et des pages de chat dédiées, qui peuvent tous être personnalisés. Trois styles de widgets de discussion (classique, moderne et professionnel) sont disponibles ; les utilisateurs peuvent personnaliser la fenêtre contextuelle avec différentes couleurs, positions des boutons et des messages de statut modifiables. Les pages de discussion peuvent également être personnalisées avec des images d'arrière-plan et messages de bienvenue variés. Les utilisateurs peuvent également ajouter des questions personnalisées préalables à la conversation pour obtenir les noms, numéros de téléphone et adresses e-mail des visiteurs avant le début du chat.

Tidio Chat permet aux utilisateurs de configurer un certain nombre d'automatisations afin de déclencher des actions prédéfinies lorsqu'une condition spécifique est remplie. Le déclenchement peut être activé pour un visiteur du site qui ouvre une nouvelle page, qui visite le site pour la première fois, qui revient sur le site après une visite antérieure et qui passe un certain temps sur une même page. Les actions pouvant être déclenchées incluent l'envoi de messages de discussion ou d'e-mails, ainsi que l'ajout ou la suppression de balises dans les profils clients. Les automatisations de Tidio Chat sont conçues pour identifier les problèmes rencontrés par les clients lors de la connexion, de la saisie du formulaire ou du paiement et pour réagir avant que le client ne quitte le site web.

Options de tarification dès :

15,00 $US/année

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Tidio

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Brésil, Canada, Chine, Allemagne et 5 autres, Royaume-Uni, Inde, Japon, Mexique, États-Unis

Langues

allemand, anglais, espagnol, français, italien et 3 autres, néerlandais, portugais, russe

Options de tarification dès :

15,00 $US/année

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Tidio

Images

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Fonctionnalités

Nombre total de fonctionnalités pour Tidio : 33

  • Actions découlant d'un événement
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Assistant virtuel
  • Base de données de clients
  • CRM
  • Chat et messagerie
  • Chat proactif
  • Chatbot
  • Communication multicanal
  • Formulaire hors ligne
  • Gestion de l'assistance téléphonique
  • Gestion de la base de connaissances
  • Gestion des commentaires
  • Gestion des e-mails
  • Gestion des flux de travail
  • Géociblage
  • Intégrations de tiers
  • Marquage
  • Messagerie client en temps réel
  • Messagerie instantanée
  • Notifications en temps réel
  • Partage des fichiers
  • Rapports et analyses
  • Rapports planifiés et automatisés
  • Répondeurs automatiques
  • Réponses préenregistrées
  • Stratégie de marque personnalisable
  • Suivi des interactions
  • Suivi des plaintes
  • Suivi des visiteurs de sites web
  • Transferts/Routage
  • Widgets

Alternatives

Helpshift

3,9
Alternative n° 1 à Tidio
Helpshift fournit un support client évolutif pour les applications web et mobiles. La suite comprend un système de...

Zendesk

4,4
Alternative n° 2 à Tidio
Zendesk est une application vous permettant de gérer votre service client dans le Cloud, qui s'intègre de façon...

INSIDE

4,6
Alternative n° 3 à Tidio
INSIDE est une plateforme d'engagement client d'entreprise conçue pour aider les entreprises à interagir avec leurs...

DeskPRO

4,6
Alternative n° 4 à Tidio
Deskpro est un logiciel de support multicanal qui peut être sur cloud ou auto-hébergé. L'application de support...

Avis

Note globale

4,8 /5
(217)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,6/5
Support client
4,7/5

Vous avez déjà Tidio ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Écrivez votre avis !
Afficher 5 avis sur 217
Darien C.
Note globale
  • Secteur d'activité: Institutions religieuses
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Tidio is the first chat platform I've found to be worth paying for

Publié le 02/03/2021

Tidio has helped address a gap in our communication system caused by extended use of multiple...

Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Avantages

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system.

I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free.

Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Inconvénients

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Réponse de Tidio

Hello there!
It's Maciek from Tidio Support
Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out.
We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction.

Thank you for taking the time to share your opinion and rate us so highly!

Misho Z.
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Go Tidio!

Publié le 13/01/2021

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a...

We seamlessly integrated Tidio on our websites and connected to our Facebook pages. We use it as a multi-channel communication tool for onboarding and customer support purposes.

Avantages

The integration was as easy as possible. The interface is intuitive and simple to navigate. Chatbots are just amazing! It's so simple to build and launch them.

Still what we liked the best about Tidio is their customer support. Always there to help, always nice and informative. Love you guys. Go Tidio team!

Inconvénients

The only thing I would add are integrations with apps like WhatsApp and Telegram.

Alternatives envisagées 

FreshBooks et Drift

Pourquoi choisir Tidio 

In short, Artivechat, while a powerful tool on its own, didn't serve the purposes of our team well. Its interface was unintuitive and the set-up process was tiresome. Plus we realized that we didn't really need an NPL chatbot.

Pourquoi passer à Tidio

Simplicity, quality of the customer support, powerful functionality, branding.

Réponse de Tidio

Hi there,

Thank you so much for the review!

We recently established a new developers team responsable for new dedicated channels such as WhatsApp, so we hope to expand the pool in the future.

Thank you once again!

Mikaël C.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Great alternatives to any other live chat

Publié le 06/08/2021

Good support, great software, and overall very nice UI that doesn't look like it's from the year...

Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

Avantages

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

Inconvénients

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

Alternatives envisagées 

Intercom et LiveChat

Pourquoi passer à Tidio

Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

Réponse de Tidio

Hello!
Thank you so much for all the positive words and a perfect rating. We will continue to improve our product to make sure that there are no cons to be found.
Once again thank you and have a nice day

Dominick P.
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Looks great on the outside but features not fully completed

Publié le 12/12/2017

Avantages

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Inconvénients

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Utilisateur vérifié
Note globale
  • Secteur d'activité: E-learning
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Perfect for our non-profit org

Publié le 29/06/2021

Being able to chat with our users has really cut down on the time it takes to answer user questions....

Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

Avantages

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install.

I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

Inconvénients

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

Alternatives envisagées 

Crisp et Intercom

Pourquoi passer à Tidio

Ultimately we made the decision based on price, but we're super happy!

Réponse de Tidio

Hello
Thank you so much for the review!
We really appreciate the feedback you provided. We are working on an upgraded version of the Permissions for the operators, so you should be able to have better control over your users soon.
Once again thank you for your kind words and have a nice day

Afficher 5 avis sur 217 Lire tous les avis

Tidio - FAQ

Voici quelques-unes des questions fréquentes sur Tidio.

Types de licences disponibles pour Tidio :

  • À partir de: 15,00 $US/année
  • Type de licence: Version gratuite, Abonnement
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel Tidio :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Tidio est disponible :

allemand, anglais, espagnol, français, italien, néerlandais, portugais, russe

Appareils pris en charge par Tidio :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Tidio :

Agile CRM, BigCommerce, Campaign Monitor, Capsule, FreshBooks, GetResponse, Google Analytics, Highrise, HubSpot CRM, Insightly, Magento Commerce, Mailchimp, Nimble, Pipedrive, PrestaShop, ProProfs Knowledge Base, Shift4Shop, Shopify, UserVoice, Wix, WordPress, Zendesk, Zendesk Sell, Zoho CRM, amoCRM

Ressources d'aide disponibles pour Tidio :

Service client/e-mail, Base de connaissances, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Tidio.