En savoir plus sur UseResponse

UseResponse est un social CRM tout-en-un, un centre d'aide, une plateforme de communication, un outil de service client et une plateforme de support client conçus pour être utilisés par n'importe quel type d'entreprise et de communauté. UseResponse peut être utilisé par toutes les organisations - de production de biens, de services ou à but non lucratif - pour écouter les opinions et les commentaires des clients afin de s'améliorer.

UseResponse est conçu pour les agents de support et les clients et permet aux entreprises de comprendre leurs clients et l'opinion de leurs clients sur les produits et services proposés. Grâce à l'utilisation d'un système de billetterie, d'une banque d'idées et d'une documentation en ligne organisée, UseResponse permet aux utilisateurs de poser des questions, de signaler des problèmes et de laisser des scores, ce qui permet aux entreprises de recueillir des commentaires, des suggestions et des critiques constructives.

UseResponse permet aux organisations de fournir un soutien aux clients d'une manière efficace et différente. Avec le code ouvert, UseResponse est entièrement personnalisable pour l'organisation. Ils peuvent organiser des communautés, recueillir des commentaires et fidéliser les clients à l'aide de différentes réponses aux idées, aux problèmes et aux questions. Les organisations peuvent interagir avec les utilisateurs et les clients et écouter leurs commentaires pour améliorer leur produit ou service.


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UseResponse ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

UseResponse

4,6 (36)
VS.
Le plus évalué

À partir de

199,00 $US
mois
61,00 €
mois

Types de licence

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

100
425

Intégrations

12
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Simplicité

4,7 (36)
3,9 (805)

Rapport qualité-prix

4,6 (36)
4,2 (805)

Service client

4,8 (36)
3,9 (805)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

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Avis

Note globale

4,6 /5
(36)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,7/5
Support client
4,8/5

Vous avez déjà UseResponse ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 36
Michaela
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great product, Great support & consulting

Publié le 05/03/2021

On the whole, the software convinces with an incredibly great and simple usability, it is well...

On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting.

Avantages

We first used Idea Management in the beginning, and later built up our Knowledge Base.
We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information.
In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks.

Inconvénients

Nothing worth mentioning, and it seems bug free too.

Note globale
  • Secteur d'activité: Administration publique
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Ticket management at its peak

Publié le 11/10/2021

I've had a great experience with this application ever since I acquired it, although its a little...

I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction.

Avantages

What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app

Inconvénients

It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app.

Réponse de UseResponse

Hi! Thank you very much for your time to leave a review of our UseResponse Software! We really appreciate it and always try to be customer-centric in providing customer support. We also try to base our product development decisions on customer insights. We totally understand your concerns regarding the price, but considering the features offered, the flexibility, the ability to create multiple portals with no extra cost, and comparing to the competitors with similar functionality set, we consider the price being reasonable at the moment. If looking into a complete suite, you can consider it's UserVoice, Zendesk and Intercom all in one. And again, thank you very much for being with us, we are very happy that our tool can be a helper in improving your customers communications.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Took unauthorised payment from our card on file and refused to refund it

Publié le 26/06/2023

We decided to leave partly through the lack of ability to store customer details and link tickets...

We decided to leave partly through the lack of ability to store customer details and link tickets to them, but also through a few instances of dealing with their support team and finding them very unprofessional and almost vindictive. On one occasion we lost a lot of articles from our knowledge base because we deleted the user that wrote them. Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back. We complained about this, so they said they would refund us, but on doing so also then deleted the articles they had brought back so we didn't get even half of our problem solved.When found another system to move to we then discovered Useresponse had taken an unauthorised payment from our lodged card. This was for a full years fees and was taken only 2 months after we had signed up for a years extension so still had 10 months left. The company refused to refund the payment.I would strongly warn anyone against using the system as the company doesn't work to their customers best interests.

Avantages

Integrated with other systems we use and had a realtime dashboard.

Inconvénients

No single view of customer, no agents knowledge base, extremely untrustworthy and unprofessional company

Réponse de UseResponse

Thank you for taking the time to share your review with us. We are truly sorry to hear that you had a negative experience with our software. Your feedback regarding user deletion is highly valuable to us, and we have already implemented changes to improve our product.

Regarding the subscription, our customers have the option to choose between monthly or annual billing, and our system charges the card accordingly.

We appreciate your business and would be thrilled to have the opportunity to serve you again in the future.

Michael
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Powerful, easy to use,fantastic customer support

Publié le 10/11/2017

1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team...

1) I can provide managed customer/ticket support
2) I can easily integrate new custom support team members into the process
3) I can teach users about my site interactive to my support system
4) I can provide a 'Feature Request' system that I can use to not only assess user needs/desires but also keep them in the loop about status of those requests.

Avantages

Right now my favorite feature is the 'inline' FAQ whereby I can add a 'What's This?' icon anywhere on my site which then pops up the UseResponse widget with an FAQ related to the user's current asset. This is fully integrated to the support system allowing me to both inform users of features interactively and allow for extended/related answers and even customer support.

I tested a number of popular/leading competing services and found UseResponse to be the most comprehensive and easy to use of all of them and the price is decidedly right. For me the final deciding factor was that a company that creates customer support software in fact provides superior customer support too. I was able to learn about and set up all the features I needed with direct and caring support.

I don't often 'gush' about software (actually usually I gripe :) ) but UseResponse IMHO deserves it.

Inconvénients

So far not much. The only feature I'd love to include is the ability for FAQ/Articles to link to other articles inside the widget. Right now you are limited to either the sidebar of related articles (which keeps you in the widget) or adding a hyperlink to an artcile which opens a new browser window. I"m told they are working on that too though so that would leave me with nothing to complain about.

Pedro
Pedro
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Your Customers Satisfied With Your Support, Service, Chat and Much More

Publié le 13/08/2021

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I...

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid.

But the tool itself is perfect and is being of good help.

as I said, we can still integrate with other platforms. For example, Facebook messenger, among others. We were able to resolve things via live chat.

It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved.

Avantages

A great working tool this, it worked right on my system.

Perfect support agents, always accurate, we are no complaints or anything like that thanks to support.

I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool.

This tool allows me to have more interactions with the customer, multiple customers at the same time.

It's good because it integrates with a lot of other software we use.

Inconvénients

Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat.

Just for the price, as I think the plans are a little high, and that's it.

Réponse de UseResponse

Dear Pedro,
Thank you very much for taking your time to leave the review, we really appreciate and value every piece of customer feedback! Yes, you are right, we offer 14-day free trial including all the features to evaluate the system. However, if anyone needs some more time for testing the system, we extend the trial per request. This is always negotiable. Considering the set of features offered by our tool we consider pricing to be fair, however it may be of better value for large companies compared to small businesses. We are always happy to assist you in setting up and using the system, and hope that it can bring good value to your company!
Best, UseResponse Team

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UseResponse - FAQ

Voici quelques-unes des questions fréquentes sur UseResponse.

Types de licences disponibles pour UseResponse :

  • À partir de: 199,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel UseResponse :

11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles UseResponse est disponible :

allemand, anglais, chinois, chinois traditionnel, espagnol, français, japonais, néerlandais, portugais, russe, thaï

Appareils pris en charge par UseResponse :

Applications s'intégrant à UseResponse :

Confluence, Google Workspace, HubSpot CRM, Jira, Meta for Business, Salesforce Platform, Slack, Twitter/X, WhatsApp, WordPress, Zapier, Zoho Projects

Ressources d'aide disponibles pour UseResponse :

Service client/e-mail, FAQ/forums, Base de connaissances, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour UseResponse.