Housecall Pro

Application de gestion des interventions

4,7 /5 (2400 avis) Écrivez votre avis !

Housecall Pro - Présentation

Description du logiciel Housecall Pro

Housecall Pro assiste les professionnels dans tous les aspects de leur flux de travail quotidien, notamment la planification des travaux, la base de données des clients, le traitement de la facturation et des paiements, l'envoi de techniciens et bien plus encore. Il est également entièrement intégré à l'accès à l'application de réservation de consommateur Housecall.

Housecall Pro est un outil de services complets qui permet aux professionnels des services de gérer l'ensemble de leur activité sur leur smartphone et leur portail web complémentaire. L'application est proposée à un prix compétitif et supporte les professionnels du service dans tous les aspects de leur workflow, notamment : planification des tâches, base de données clients, traitement de la facturation et des paiements, envoi de techniciens et bien plus encore. Il est également entièrement intégré à l'accès à l'application de réservation de consommateur Housecall.

Housecall Pro nivelle le terrain de jeu en équipant les petites entreprises avec des outils de haute technologie au coût le plus bas et le plus compétitif pour mieux rivaliser sur le marché. Il est idéal pour les entreprises de 1 à 30 employés. Il permet d'économiser du temps et de l'argent et fournit un outil de remarketing de la clientèle qui peut fortement doubler en moyenne le nombre de projets pour le professionnel du service. Avec plus de 30 offres verticales pour les besoins de services à domicile, Housecall Pro est le moyen le plus simple de prendre le contrôle et d'organiser une entreprise.

Cet outil tout-en-un permet aux professionnels d'offrir à leurs clients ce que leurs concurrents ne peuvent pas faire. Housecall Pro permet aux entreprises de s'éloigner du format papier pour passer au format numérique, en rationalisant leur flux de travail et leurs opérations. Mieux encore, il est abordable et aide même les petites entreprises à transférer et importer facilement leur base de données de clients existante.

Housecall Pro - Présentation

Prix

À partir de
39,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Housecall Pro - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour Housecall Pro :
Capture d'écran pour Housecall Pro : Capture d'écran pour Housecall Pro : Capture d'écran pour Housecall Pro : Capture d'écran pour Housecall Pro : Capture d'écran pour Housecall Pro : Capture d'écran pour Housecall Pro :

Housecall Pro - Avis

Housecall Pro - Avis

Note globale
4,7
/
5
Excellent
1917

Très bien
396

Moyen
51

Médiocre
22

Mauvais
14

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité d'utilisation
4,7
Support client
4,8
96% des utilisateurs recommandent cette application
Paul M.

Great Product!

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.


Traduire avec Google Translate
Tonya M.

An important appendage of our growing company

As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.


Traduire avec Google Translate
Joshua A.

Housecall Pro in the HVAC field

From customer service, integration and ease of use this product can't be beat


Traduire avec Google Translate
Chris M.

Missing Key Features. Look Elsewhere.

Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options.

This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did).

My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software.


Traduire avec Google Translate
Lisa M.

User friendly

We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!


Traduire avec Google Translate
Paul M.
Secteur d'activité: Fabrication électrique/électronique
Taille de l'entreprise: 2-10 employés
Traduire en français

Great Product!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/03/2020
Provenance de l'avis : Capterra

CRAZY! how I ever managed without it. My life as a business owner was forever simplified by this on decision.

Great Job Guys! Really, I mean it.

Avantages

I appreciate the customer support team, always ready to improve. The pro vote feature is ingenious, I have seen several of my personal pro-votes come to fruition.

Inconvénients

The name. When interacting with clients the name "HouseCall pro" is limiting this amazing product to residential service calls, when in fact it is so much more. I had to modify a few internal processes, but I've managed 2 and 3 month projects from 1 invoice allowing Change Orders to bill out as segments. the name should be revised, considering something more wild. Service Titan had the right idea on the wrong product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Tonya M.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire en français

An important appendage of our growing company

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/04/2020
Provenance de l'avis : Capterra

As we are going I find that Housecall pro is growing with our company. Just when I think that we might have outgrown the features poof there they are. It's like they are reading our minds! I enjoy the ease of communicating with the customers and follow up with postcards.

Avantages

The equipment tracking feature for each customer has simplified life both for the inside staff and the techs. Now that we have the service agreement options, the tech's have an easier time tracking the details of the services. It has helped with our inside sales to be more consistent with customers' maintenance and generating more income.

Inconvénients

As we are going and figuring out our growing pains, I have come to realize that it would great to have a system to track inventory as our techs use it with each customer in live time. This type of feature would help with repurchasing and tracking lost inventory.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Joshua A.
Secteur d'activité: Services environnementaux
Taille de l'entreprise: 2-10 employés
Traduire en français

Housecall Pro in the HVAC field

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/06/2020
Provenance de l'avis : Capterra

From customer service, integration and ease of use this product can't be beat

Avantages

The scheduling feature alone makes our daily operation extremely efficient, couple that with the customer notification system and you have a full office in the palm of your hand!

Inconvénients

We haven't found anything yet! The system is very easy to use!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Chris M.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

Missing Key Features. Look Elsewhere.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 28/01/2020
Provenance de l'avis : Capterra

Don't pull the trigger yet. It doesn't do what you will need and want it to. Keep searching for better options.

This does the job that quickbooks doesn't... scheduling, but this software could be so much better if the software developers actually ran a service business and used this in front of customers. I'm sure that by the 5th time they had to type their contact info into the body of an email before they sent an invoice, they would add the functionality to be able to customize the default. If they had to go through every day and send out their payment reminders, they would add automatic functionality (like Quickbooks did).

My overall impression and experience is that they made their software, now they are going to sell it. Now that they've sold it, they are gonna raise the price (253% if I want to continue be able to send "on my way" messages). Sure, they have done some bug fixes, but they have pretty much stopped adding features and functionality to the software.

Avantages

The best thing about Housecall Pro is the invoice that the customers see. It is clean, easy to read, and makes online payment easy. Payment can be made directly from the invoice and there is no need for the customer to open a web portal or log in to view and pay invoices. The mobile app dashboard is great for getting to the job... one tap to send an "on my way" message and another tap to open up google maps. easy.

Inconvénients

The invoicing features (or lack thereof) are infuriating!

1. When you are creating invoices, you can't edit the default email message to have it save your preferences. You have to type out or copy and paste your custom text EVERY INVOICE YOU SEND. I would like to send a nice "thank you for using my services", "refer us", "call with questions" message with all my invoices, but it is a huge pain in the butt and takes too long to do it EVERY TIME!

2. If most of your customers are net 30, there are no automatic payment reminders or Payment Past Due notices. you have to do all of that manually. Since the software doesn't allow for custom email templates, each reminder you send has to be typed out manually or copied and pasted from a Word Doc.

3. The invoices are lacking different areas to add important information and instead rely on a general "Notes" text box at the bottom for Purchase Order numbers, billing disclaimers, and job notes. It gets busy fast.

4. The software and app are generally "clunky" to use. The interface requires a lot of full page loads vs drop down or pop-up fields in order to create a new customer and invoice so it takes twice the time it should, especially with a spotty data connection.

5. There is not a true CRM (customer relationship management) functionality. You can create email marketing campaigns, but it won't remind you customer's birthdays, or when someone has hit a loyalty program milestone, or let you auto-schedule calls or texts.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Lisa M.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire en français

User friendly

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 01/05/2020
Provenance de l'avis : Capterra

We are a small family business we specialize in full Plumbing & HVAC services. We came across House Call Pro from another vendor who visited our home , at the time we were looking into going automated, prior we were all manual. We called other vendors however their prices were very high. I called House call Pro the monthly price was very reasonable and it was perfect for our needs. We are very happy with the software and its made our life so much easier. Honestly we look back now and cant believe we were manual!!! When I do have a question customer service is quick to respond . We also feel this software made our company look much more professional, our customers receive a confirmation when in route and we are able to take payments and email receipts as well as estimates immediately. We definitely recommend House Call Pro!!

Avantages

This software is very user friendly, without any training most of our team was able to dive right in and start using the software immediately . I love the fact that we can schedule, take payments view our customers history and overall have the ability to use every function of the software whether your in the office or out if the field. We can send internal messages to our staff as well as our customers. This software shows our overall earnings, tracks invoices that our outstanding and honestly allows our company to run smoothly and efficiently.

Inconvénients

In the beginning for some reason if I had to go back and close out a job and back date it, the software would not allow me to choose the appropriate date, however this has been fixed and I haven't had any recent problems with this particular issue.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,4/10
Basé sur 2 400 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Housecall Pro - Prix

Housecall Pro - Prix

À partir de
39,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 2 400 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Housecall Pro - Fonctionnalités

Housecall Pro - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 2 400 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Housecall Pro - FAQ

Housecall Pro - FAQ

Voici quelques-unes des questions fréquentes sur Housecall Pro.

Q. Quels sont les types de licence disponibles pour Housecall Pro ?

Types de licences disponibles pour Housecall Pro :

À partir de: 39,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Housecall Pro ?

Nous n'avons pas d'informations sur les fonctionnalités de Housecall Pro.

Q. Qui utilise Housecall Pro ?

Utilisateurs habituels du logiciel Housecall Pro :

Auto-entrepreneurs, Entreprises de taille moyenne, PME

Q. Dans quelles langues Housecall Pro est-il disponible ?

Langues dans lesquelles Housecall Pro est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Housecall Pro ?

Types de licences disponibles pour Housecall Pro:

Gratuit, Abonnement

Q. Housecall Pro prend-il en charge les appareils mobiles ?

Appareils pris en charge par Housecall Pro :

Android, iPhone, iPad

Q. Avec quelles applications Housecall Pro peut-il s'intégrer ?

Applications s'intégrant à Housecall Pro :

Facebook, Mailchimp, Mixpanel, NiceJob, QuickBooks, QuickBooks Online, QuickBooks Online, SendGrid, Stripe, Twilio

Q. Quelles sont les ressources d'aide disponibles pour Housecall Pro ?

Ressources d'aide disponibles pour Housecall Pro :

Forum, Support en ligne, Support téléphonique, Tutoriels vidéo, Base de connaissances