Avis clients sur Cin7 Core

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Avis clients sur 711

- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Dear systems deliver what if promises
Publié le 02/02/2022
We've been using it live for one month and so far the transition has been relatively smooth.
We've been using it live for one month and so far the transition has been relatively smooth.
Avantages
Comprehensive ERP features that are built with the workflow and accounting in mind. Excellent interface with Xero. Very customizable, but in an easy to understand fashion.
Inconvénients
For those switching from other platforms, it could use better historical data import functionality. In particular outstanding orders. We had about 200 open orders when we made the switch, and had to enter them manually as Dear's import features could not handle our workflow.
Pourquoi choisir Cin7 Core
Lightspeed retail has no ability to handle sales tax based on "ship to" address and has not integration with Avalara. In discussing with Lightspeed they seem unaware that this functionality is needed. Also, you can only integrate with one ecom site and inventory management was glitching with the inventory levels frequently wrong.Pourquoi passer à Cin7 Core
Overall value for money, plus the focus on accounting was a strong selling point.- Secteur d'activité: Produits alimentaires
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good
Publié le 08/11/2023
Not enough experience yet with the system.
Not enough experience yet with the system.
Avantages
Overall good platform, but needs some basic improvement.
Inconvénients
Purchase orders. They do not populate all products per vendor and does not populate 90 day usage of product on PO. This is vital for creating purchase orders.
- Secteur d'activité: Articles de sport
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Disappointment: Steer Clear of CIN7
Publié le 17/06/2024
Ever since CIN7 took over DEAR Systems, the shift in focus from quality service to maximizing...
Ever since CIN7 took over DEAR Systems, the shift in focus from quality service to maximizing profits has been blatantly obvious. The deterioration in service is both rapid and frustrating.
Avantages
Their customer support exists, which is something. They do respond to inquiries, albeit not always in the most helpful manner.
If you’re looking for inventory management software and are okay with navigating a complex pricing structure, CIN7 might be worth considering. There are definitely options out there, but this is one of them.
Inconvénients
Their pricing is chaotic, filled with charges for unnecessary features, and the account closure process is ridiculously cumbersome, demanding a 30-day notice. It's evident they’ve designed it this way to continue extracting money from their users.
Customer support is practically non-existent. They show no willingness to assist. In all honesty, this company and its software are a waste of your resources. There are much better alternatives available. Stay away at all costs.
- Secteur d'activité: Vente en gros
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Cin7 Excellent Inventory Management
Publié le 11/07/2023
Very easy to setup and use and excellent support when needed
Very easy to setup and use and excellent support when needed
Avantages
Ease of use and almost instant access to support when required
Inconvénients
No mobile app - it’s not easy to use the system in a browser on a phone
Alternatives envisagées
MYOB AcumaticaPourquoi passer à Cin7 Core
Value for money. But in hindsight, it’s also much easier to use, updates are reliable and it just works. Plus the support is first class. It’s what I’d expect from a cloud based system.- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A Powerful Tool for Managing My eCommerce Apparel Business
Publié le 12/04/2023
Avantages
Orderhive does what I need it to do, and more. Selling print-on-demand apparel on multiple platforms requires software that can bundle raw materials with final products and push out inventory updates in real time to multiple marketplaces and sales channels. Orderhive does this, plus it is a central location for order management, shipping, and reporting.
Inconvénients
The process for switching over my inventory system from my previous provider has been long, but it is a one-time task and I know it is necessary no matter which software solution I transition to. Thankfully, Atulya, my onboarding specialist, has made the process as painless as possible by being extremely accessible and responsive whenever I have a question and has walked me through every step of the process on zoom calls.
- Secteur d'activité: Électronique grand public
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Missing parts you think would be included - on initial sale promised 2 features & did not...
Publié le 26/06/2023
Promised a lot at the initial sales onboarding and specifically some items were not correctly...
Promised a lot at the initial sales onboarding and specifically some items were not correctly allowed for. As such all new users will then need to add the $$$ add-ons with Cin7 which quickly diminishes the value of this software. Cin7 admits the failure and the requirement for add ons but would not offer a satisfactory outcome due to their mistake
Avantages
Great cloud-based inventory and sales software
Inconvénients
Some features that you would have thought every other customer would want to have are missing, the Portal is a total waste - and independent Cin7 voiced "They have lost the battle on the B2B portal" Don't expect this to work as anticipated and look to deploy another type
Alternatives envisagées
UnleashedPourquoi choisir Cin7 Core
We had to progress from site software to the cloud based softwarePourquoi passer à Cin7 Core
It was to have integration with many other software packages - without the need for $2000 extra a year
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Growing SMBs / Midsized Companies are taking a chance with DEAR, Enterprise should avoid at...
Publié le 25/02/2021
They do not seem to have a very good handle on their "Official" integrations. We have a Woocommerce...
They do not seem to have a very good handle on their "Official" integrations. We have a Woocommerce store that does about 30,000 orders per month and we recently had an issue where no returns or refunds were being imported to DEAR. In the mean Time our CS agents were entering all credit notes and restocks manually in DEAR. It took almost 20 days of back and forth for DEAR to finally point out that their system was not receiving web hook notifications and was in polling mode. 20 days!
New situation, shipstation integration just stopped working. Submitted a ticket with the error details and steps to reproduce. Instead of getting any meaningful feedback, instead of their technical team just simply trying to reproduce it on their end which they would obviously do if they were developing the integration, they replied back that they needed to know the request details that shipstation is trying to send. They want the JSON payload presumably. But how in the world can they develop an integration if they don't already know what that response is supposed to be? How can they develop it without having a shipstation account of their own to test? The answer is they do and they can but they don't. It is much more convenient for them to simply kick the can down the road by telling the tier one person they need more information.
Avantages
What I like most is that it is built by accountants. Costing is done better than most systems. I also like that it has a fairly strong inventory management and production modules. Purchasing / Receiving is average but the WMS below average. We use it all.
Inconvénients
Customer support is absolutely horrendous. They are reasonably fast to respond but you will always be given a tier 1 support agent who can't do much but reiterate the documentation to you. Their technical team seems outsourced because in 4 years I have not been able to have a live troubleshooting session with them.
Many times they push out updates to the system which cause problems with operations and integrations.
For over 6 months we had an issue where any advanced purchase (a purchase with more than one invoice and receiving) would not place the correct receiving record with the correct invoice. And you can't even choose which receiving note to associate to which invoice. So we would have open invoices which were actually received and closed invoices which had not been received. I had dozens of back and forth messages with support and I ended up having to get a DEAR partner to reach out to them on my behalf and get in touch with someone who could actually get it fixed. Then after we got told they would work on a fix it took another month or two for the fix to be implemented. And it still isn't perfect.
Another time, the support team deleted one of my eCommerce store applications. This meant we had to re-add the store and it re-imported and duplicated about 50,000 orders, causing a disastrous mess. Technical team refused to help so we had to go page by page in the interface and void 100 at a time.
Pourquoi passer à Cin7 Core
It was cheaper. And it was also a mistake. 4 years later and it is by far the source of the most frustration. If you're evaluating ERPs support must be your number one criteria your business will not be able move quickly if you have to fight to get information and action from your vendor's support team. The system is not bad. And in some cases the issue was with the third party they were integrating with, but these issues can never be resolved without the two teams working together. And that just does not happen at DEAR. The technical team seems like a whole other company. I suspect it is outsourced or something. The support and willingness of the technical team to help is abhorrent. I have more horror stories but I ran out of space to write.Réponse de Cin7
Hello Dustin,
Thank you for your feedback. As per the conversation you had with our tech support we are pleased to have being able to resolve the aforementioned issues.
We are constantly looking at ways to improve our service and your valuable feedback is highly appreciated.
Regards,
DEAR Team
- Secteur d'activité: Films et cinéma
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Buggy software with lots of issues and poor customer support
Publié le 02/10/2024
We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would...
We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would get resolved in a somewhat timely manner however now that has changed. They are focusing on rolling out new product features that are great for marketing while sacrificing having a system that actually just works.
Do not onboard your company onto this software, you will regret it, as it seems the company who acquired DEAR has no intention of fixing the buggy nature of DEAR and just wants to try and focus on selling more subscriptions.
Avantages
Cin7 is constantly improving the software.
Inconvénients
They sacrifice reliability, stability and fixing bugs for improvements that they can market as a new features.
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Poor Customer service
Publié le 09/05/2024
Bad, system does not meet my requirements and this was not communicated by onboarding manager/sales
Bad, system does not meet my requirements and this was not communicated by onboarding manager/sales
Avantages
It's got a variety of possible option and integration.
Inconvénients
Jack of all trades master of none.
Literally does not work well if you have a complex supply chain
- Secteur d'activité: Vente en gros
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Software
Publié le 03/04/2024
Avantages
Very functional, lots of opportunities to manage different parts of business under one roof.
Inconvénients
Advanced software, can look a bit complicated from first look.
- Secteur d'activité: Mode et vêtements
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
The worst and most useless support you can get. Terrible Software
Publié le 01/11/2023
If I could leave less than one star I would.We have been using similar software for over 6 years,...
If I could leave less than one star I would.We have been using similar software for over 6 years, but Cin7 Core acquired the company and to everyone's surprise decided to stop supporting it and we were forced to move to Cin7 Core , uniting us that it offers the same functionalities as the old system. The onboarding process was OK, but even then, we noticed that Cin7 Core has much less functionality than the previous software we used [sensitive content hidden]The real problems came when we launched the system and started actually using the Cin7 Core.We have several channels through which we sell: our own sites and a marketplace, and all our orders are processed by a 3PL ( fulfilment center)
Avantages
Тhere is nothing I like comparing it to the previous software we used
Inconvénients
The worst thing about Cin7 Core is their support. Support is extremely slow and so far has not resolved any of the cases we have written to them about. The open cases so far are:- Cin7 Core does not send our orders to the fulfillment center and therefore the orders are not processed on time.- Cin7 Core does not submit accurate quantities to the marketplace we sell in- Cin7 Core is not properly syncing all the new listings we put on the marketplaceIn general, basic functionalities for which similar software is still used are not implemented, which means that users like us suffer lost benefits in the most important period of the year.
- Secteur d'activité: Construction
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Himash was great
Publié le 15/01/2024
Some integrations such as Quickboks online transfer all vendors or purchases I've made to people...
Some integrations such as Quickboks online transfer all vendors or purchases I've made to people and automatically populate them as suppliers in CIN7 Core. Similarly Avatax, once a transaction occurs, it automatically populates that specific location and it's tax rate in the drop down field, when I will always only need Tax lookup selected from the drop down. So both integrations have these messy autopopulations that don't have a simple fix to.
Avantages
Onboarding support with Himash has been fantastic.
Inconvénients
some integrations with ship station and Quickbooks haven't been as smooth as I had hoped
- Secteur d'activité: Production alimentaire
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Order Management Program
Publié le 21/02/2024
Avantages
Ease of Use
Integration with Shopify
Inventory Management
Inconvénients
Everything works as it should. Haven't found a con yet.
- Secteur d'activité: Fabrication électrique/électronique
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
[sensitive content hidden] - Implimentation
Publié le 05/11/2023
Avantages
[sensitive content hidden] was amazing in her training and implementation support
Inconvénients
We have only just started using it so don't have any issues at present.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good inventory management
Publié le 06/06/2023
I quite like Cin7, can be a bit complicated at times. I contacted the customer service chat long...
I quite like Cin7, can be a bit complicated at times. I contacted the customer service chat long after I got home, with a query and [sensitive content hidden] was fast with a response and help. I’ll try the remedy when I get to work tomorrow 👍
Avantages
That I can see where I’m up to from Order, Pick, Pack etc by the colour of the next step being yellow
Inconvénients
That even to simply amend a lot no / serial number, everything gets undone right back from the Invoice and had to be redone.
- Secteur d'activité: Produits alimentaires
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software for SMEs
Publié le 23/05/2023
Its been a great journey. Best thing is the support team which is always ready to extend there...
Its been a great journey. Best thing is the support team which is always ready to extend there support round the clock. [sensitive content hidden] from dears support team is exceptional individual.
Avantages
inventory management and the ability to track inventory which is provided by very less ERP and are way more expensive than Dears system.
Inconvénients
I liked everything about dears. There is nothing that i can think of that would be regarded as least liked.
- Secteur d'activité: Produits alimentaires
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good system overall and good price
Publié le 29/06/2023
Very good. Key to running the business
Very good. Key to running the business
Avantages
Many features and can do all inventory management in one place. Ties with quickbooks
Inconvénients
Some features are confusing and take time to learn
- Secteur d'activité: Traduction et localisation
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great product and excellent customer service
Publié le 11/07/2023
Avantages
The Cin7 inventory management software has revolutionized my business operations. Its flexibility and user-friendly interface allow us to access and update inventory data from anywhere at any time. The real-time tracking feature keeps stock levels accurate, preventing overstocking or stockouts. The robust reporting functionality provides valuable insights for data-driven decision-making, while seamless integrations with other business tools save time and reduce errors. The exceptional customer support adds to the overall positive experience. I highly recommend this software for businesses of any size looking to streamline inventory management and increase efficiency.
Inconvénients
Side navigation was a bit confusing at the start, but makes sense after you get used to it
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Can't be beat for the price
Publié le 12/05/2023
After going around in circles with a few reps, I finally got connected with [sensitive content...
After going around in circles with a few reps, I finally got connected with [sensitive content hidden]. He was extremely helpful with ironing out some issues I was encountering. I think dear is an amazing product and always recommend it to my clients. I hope that the product continues to be a great program even after the transition to Cin7.
Avantages
Features are exhaustive; you can accomplish any setup. Easy to scale up with more features.
Inconvénients
Can be finicky, but once you learn the workarounds it works beautifully.
Pourquoi passer à Cin7 Core
Robust features for a great price- Secteur d'activité: Biens de consommation
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
No customer service to speak of, many features do not work
Publié le 11/04/2023
Just aweful. Their customer support is less than helpful, it's a waste of time.
Just aweful. Their customer support is less than helpful, it's a waste of time.
Avantages
I dont really like it. My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.
Inconvénients
My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.
- Secteur d'activité: Vente en gros
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic Support & Product
Publié le 28/04/2023
Amazing
Amazing
Avantages
There is so much to list that is good about Dear. The system is a very easy to use and their tech support are friendly and available 24 hours a day
Inconvénients
Just the mobile app for picking and packing orders. Its a little slow and not user friendly.
- Secteur d'activité: Produits alimentaires
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Product
Publié le 09/06/2023
Avantages
Great features: Assemblies, inventory control, best before dates, lot codes
Inconvénients
Minor complaints: Having to create separate SKUs for case packs, creating custom forms for purchases/invoices is a bit of a burden and isn't streamlined in the system itsel
- Secteur d'activité: Textile
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
My Cin7Core Rating
Publié le 14/06/2023
I am used to Sage and Dear is much easier to understand and to use.
I am used to Sage and Dear is much easier to understand and to use.
Avantages
That it is user friendly and that there is support whenever we get stuck.
Inconvénients
That sometimes I wonder if the reports can be trusted because of my lack of trust in data input.
- Secteur d'activité: Énergies renouvelables et environnement
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
It does what I need and a little more. But takes a while to get going.
Publié le 30/06/2023
Avantages
Multiple options to input information. It allows me to change things easily enough
Inconvénients
It took a while to get going I wasted a week trying to put everything in and realizing it was wrong
- Secteur d'activité: Vente en gros
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Glad to see the back of it.
Publié le 25/04/2023
When a previous platform closed down in Australia (thanks Quickbooks Commerce) we were forced to...
When a previous platform closed down in Australia (thanks Quickbooks Commerce) we were forced to look for another platform. We thought Dear was the one, but boy were we wrong. We used it for 12 months, but it was like we were working for the software, instead of the software working for us. One of the worst platforms I've ever used.
Avantages
The ability to apply costs from other invoices to a shipment was very good.
Inconvénients
Cumbersome, clunky, too many clicks to get one thing done, no ability to right click and open in new tab, returns and exchanges in our POS software created a LOT of work in the back end of Dear to reconcile the transaction. When applying a workaround for one issue, it would have unforeseen ( and sometimes unseen, until too late) consequences. Not intuitive.