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Avis clients sur 177
- Secteur d'activité: Design
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Excellent ITSM System, a must for all
Publié le 03/02/2017
Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a...
Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management / change control / knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if a incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of sub tasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in affect.
There are lots of other functions and features, all configurable but just too many too mention, in a nut shell and a 360 view on this system, to put it bluntly it's a fantastic system that does basically what it says on the tin, I would recommend the Vivantio system to other businesses as this system in my opinion is much further ahead than others.
Avantages
Keeps the users in the loop with updates on incidents, being able to assign tasks to one incident for different team members
Inconvénients
when a users out of office is on and closing a call the out of office response reopens the call so the IT analyst has to remember to uncheck inform user to prevent the automated email informing them that the call was closed avoiding the out of office reopening the call.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Our IT support staff use this software to manage helpdesk calls efficiently, great for all...
Publié le 15/02/2018
: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a...
: Vivantio is a great (ITSM) system for helpdesk and support teams, the system itself comes with a full set of configurable tools, log Incident calls, setting team tasks, problem management/change control/knowledge base, this is a product that fits in for both businesses that practice ITIL and for small businesses. the software itself is very configurable allowing the software to fit in with the business support strategy. users are notified and updated in relation to there logged call keeping the user in the loop. The look of the web interface is great, easy to follow and calls are easy to read. if an incident requires more than one team with the Vivantio system it is possible to easily set other IT support teams a set of subtasks that may be required to complete a solution, so many tasks can be assigned to one incident creating a master call in effect.
Avantages
This software offers lot's of functionality, the client management features allows interaction with external and internal clients, calls can be managed easily and end users can track their own updates and call status.
We find that Active Directory / LDAP Integration is most useful making it easy to configure and are able to use our own AD security groups to configure permissions to access ITSM
We are able to manage end users incidents via Incident Management, offers great functionality keeping the user up to date with the progress of their call working towards a remedy, with automatic notifications when the call has been updated with new information
with the Problem Management feature we are able to easily keep records of current workarounds that have been implemented until a more permanent fix has been sourced.
Change Management - We use this for major changes to the network with our network team,
and much more listed below.
Ticket Templates
Automated Ticket Routing
Built in Reports
Service Level Agreements (SLA)
Asset Management / CMDB
Asset Audit Trail
Custom Report Builder
Data Export (PDF, XML, CSV)
Business Rules Engine
Automated Escalation Rules
Self-Service Web Portal
Tasking
Customizable Views
Build-in Interactive Reports
Custom Reports Builder
Service Level Man
Inconvénients
some features don't allow multiple close on calls, so if there are lots of tasks closing them in one go can't be done.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Initial thoughts
Publié le 02/02/2017
I have not used customer support and do not know whether this is value for money as I am not...
I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.
Avantages
If customer's use it its a good way of tracking service requests
Inconvénients
see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Great for small businesses, less good for large enterprises
Publié le 10/02/2017
Vivantio does what it says on the tin, and for a small organisation it does a fine job. The...
Vivantio does what it says on the tin, and for a small organisation it does a fine job. The weaknesses only become apparent when the numbers of users passes around 20, tickets pass 100 per week and customers pass around 20. Then you start to realise that there are too many manual steps in the use of the system. A good example is SLA (service level agreement) reporting; how have we performed this month against the targets we are contractually obliged to meet? An analyst works on a ticket, sends an update, then marks the ticket 'awaiting customer'. The SLA clock stops. The customer replies, but crucially there is no mechanism to start the SLA clock again, and if no one notices the SLA clock does not start again. For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
Reports look great but are a nightmare to set up. If you don't know crystal reporting you may need a course just to send out a daily report of how many tickets you have open.
The Change workflow is rather good though. Custom workflows can be defined, where a user raises a change and submits it for approval. Any number of approvers can then be notified and the change can only be actioned when all the necessary approvers have given their go-ahead. One downside is that each person who actions the change must choose who does the next action, and if anyone forgets no tasks are assigned to anyone. Again, this is fine for low use, but if you are dealing with a hundred changes a week and need to convene a CAB meeting you may risk missing something.
The support department are helpful and friendly though. Always a pleasure to deal with.
Overall, I would say that Vivantio improved my own service desk, but outlived its usefulness in around 4 years.
Avantages
Ease of use;
easy to set up and configure;
helpful support staff;
cloud-based and so can be used from anywhere;
configurable change workflow;
self-service portal;
auto-update of changes via email;
Licencing by concurrent users, meaning that many users can be set up, but there is a limit on how many can access the system at once. This is very useful for users raining changes who do not need to access the system often, and keeps the cost down.
Inconvénients
Functionality quite basic;
No accurate way to measure SLA;
not enough automation - it needs to be able to automatically change statuses, assignees, etc., based on user actions
- Secteur d'activité: Gestion de l'enseignement
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
One of the best customer management software
Publié le 08/07/2022
It provides customer service optimization and solutions. With Vivantio, businesses can achieve...
It provides customer service optimization and solutions. With Vivantio, businesses can achieve unparalleled service excellence by combining enterprise-level software with scalable, flexible and intuitive cloud-based solutions.
Avantages
You can do everything you need with it and it has a lot of features. A good feature is the ability to edit emails in rich text with company branding, and users can be given granular permissions. In addition, the ITSM package offers several automation options. It has been a pleasure working with Vivantio's support team. System configuration can be as simple or as complex as you like. You may want high-level information in some areas without getting distracted by details that other systems require. It's suitable for that. In general the pros are:
A user-friendly interface that can be easily adapted.
Specifically, queue management and task ownership.
I never encountered any outage due to stable performance and availability.
The level of technical support
Inconvénients
There is not a lot to dislike about Viviantio. Maybe adding more simplicity to the software
Réponse de Vivantio
Thank you so much for your fantastic feedback Chrysanthos, it's great to hear that your business needs are being fulfilled by continual automation and functionality that our ITSM subscription offers. We continually strive to meet customer expectations and it's always lovely to hear such great feedback.
We really appreciate your constructive comments on setting up more simplicity to the software. It would be great to set up a call to discuss this further, this is to ensure we feedback details to our Product team as we continually strive for product excellence. Please do contact myself on [email protected] for any further feedback or assistance.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Vivantio is a user friendly ticket tool
Publié le 03/02/2017
I am using the Vivantio ticketing tool since 2015 and it's user friendly tool. We can extract the...
I am using the Vivantio ticketing tool since 2015 and it's user friendly tool. We can extract the reports in a simply way without any hassles. While view of current tickets status and customer information (for adding or removing), I am happy with Vivantio.
However, I found some issues with checking view of last update on ticket as the frame of last update area is very small and it's not possible to expand (like drag to top/down). With this we need to copy the update from tool and paste in notepad or word document to read it fully.
If Vivantio can focus more on this area it will really help the admins who work daily on Vivantio. Also, I found some issues at report builder area where we tried to pull some weekly statistics. After assistance from database team, we resolved those issue.
I would recommend Vivantio team to focus more on reports area as it's very important to management who more relay on reports which required for customer interactions.
Avantages
mainly the Vivantio ticketing tool is user friendly and easy to understand for all kind industries.
Inconvénients
Lat update view frames were very small and it's not possible to expand where most of the engineers will have problem to view the updates.
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good features, but Interface could be improved
Publié le 01/02/2017
There are some good improvements over the old Vivantio platform. However, the lack of a good...
There are some good improvements over the old Vivantio platform. However, the lack of a good mobile experience holds the product back, it is simply unusable on a mobile phone, and I do not know of an app at this point
Also, it would be better if each user had a dashboard as standard that would list all items assigned to the user, (incidents, calls, tasks )
Also, if we could simply refresh a section of the screen, eg the list of incidents, that would be useful, instead of refreshing the whole page
If the site could remember the section are user is on, so when they return to site they go straight to the same section. many users will only be interested in open incidents that are assigned to their team
Finally the search could be improved. If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident. We raised this as a support call, and the response was that we should filter by dates in order to narrow the search. This would be fine if the system displayed a message to use dates to narrow the search, but the system simply says "No items to display", which is inadequate from a user experience point of view, and simply wrong from a logic point of view
Avantages
features
Inconvénients
UI
- Secteur d'activité: Génie mécanique ou industriel
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Vivanto ITSM great software in an easy to use package
Publié le 31/01/2017
We use vivantio on a daily basis, and find it to be an exceptional and versatile tool, it makes...
We use vivantio on a daily basis, and find it to be an exceptional and versatile tool, it makes tracking and linking of assets to " users" an easy task, the reports and dashboards which are in the system and can easily be created are also very versatile and provide a wealth of information, to such an extent that other areas of the business are now potentially looking at using vivantio as their ticketing system rather than it just being used by the IT Department.
The support team is also exceptional, I can guarantee that when I raise a ticket I receive a response within a max of 10 mins with my reference number and 99.9% of the time when I get a written response and usually get a detailed guide on how to resolve my query.
The overall application cannot be faulted and I would recommend the software to anyone.
Avantages
it's easy to use
once configured correctly the information you can get out of the system is very user friendly and easily accessible
Inconvénients
If linked to active directory, if a user entry is removed from ad it is very hard to locate any previously raised incidents for the person.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
4/5 - Pretty good product.
Publié le 03/02/2017
Lacking some features - Would be nice to copy over Dashboard configuration over from one system...
Lacking some features - Would be nice to copy over Dashboard configuration over from one system area to another (Dashboards set up to show call closures in one system area (IT team) has to be set up a fresh when setting up new system areas (L&D team). Would be nice for these to be able to be copied over.
Search feature is very temperamental, when searching free text in subject line / content / title it does pick up some calls even if you copy and paste the title. As a workaround its easier to so a search in the deleted item folder in outlook where email to ticket has been set up from.
Other than that the product is easy to use and generally good quality apart from performance issues here and there. These are generally picked up with the Vivantio helpdesk who are normally very prompt in providing status updates.
Regards
Steven
Avantages
Support / Ease of use
Inconvénients
Search feature doesn't work well / Site should be updated with more useful guides
- Secteur d'activité: Réseaux informatiques
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Being on service desk on a 24/7 shift, Vivantio is the only tool which I prefer to work.
Publié le 03/02/2017
I am working with this tool since 2.5 years .Its very user friendly and very convenient to work...
I am working with this tool since 2.5 years .Its very user friendly and very convenient to work with this tool when compared to previous tools which we have used.
1)We are Logging ticket for all clients. Through this tool itself . Vivantio is over major Ticketing tool.
2) This tool makes our work easier in term of ticket creation and time tracking ,Report pulls ,and graphical representation of Analysis .
Its an industry-leading, award-winning service management software that can automate and streamline your organization's service desk.
Finally, a Very well designed tool for Support Team 24*7 ,In a few clicks we can get all the ticket information .
Avantages
Very good tool to work
Inconvénients
I am very happy with the tool..I do not have any dislikes in viavantio.
- Secteur d'activité: Automobile
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Software for Global IT use
Publié le 03/02/2017
Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool...
Our company has been using Vivantio for over 10 years and have found it to be a very powerful tool for our global IT departments. All of our sites are able to coordinate helpdesk tasks, workflow tasks and infrastructure deployments in a very organized fashion. It allows us to communicate with one another and stay on top of frequent IT problems and issues. We have the ability to collaborate on issues and work on solutions together. The tools are very powerful and helpful in our day to day use. The software has many features that we haven't started using yet, but I'm sure we'll get around to them eventually.
Avantages
Easy to use and lots of features
Inconvénients
n/a
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Proactive Service
Publié le 31/01/2017
I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014...
I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014 has been fantastic. On occasions there may be so slow processing but the customer service department are always proactive in informing us of any technical issues they are experiencing with the service that affects us as the customer.
Avantages
Easy to use
Quick and responsive
expansive and through
Inconvénients
search criteria can be sometime confusing when trying to search for calls users or assets without the IN number
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 5 001–10 000 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Simple and easy tool to use.
Publié le 03/02/2017
This tool is one of our basic tools here at Managed services. We use it daily for our ticketing...
This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system.
It has improved a lot since last year but there are still a couple of things that need improvement.
1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating.
2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one.
3) It does not work very well in 4:3 screens, but this is undersandable. :)
4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost.
5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.
For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself!
Avantages
Easy to use
Inconvénients
Slow, CSS is not very pretty.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
I use Vivantio everday. This is probably the 8th or 9th IT ticketing software that I have...
Publié le 14/07/2017
All of my tickets are in one place. Also there are pre made templates for cab changes which really...
All of my tickets are in one place. Also there are pre made templates for cab changes which really comes in handy.
Avantages
My favorite feature is the filters. I can cover multiple sites and check all of my team mates ticket queues with one click of a button. This really comes in handy during holidays when I am covering multiple sites.
Inconvénients
Vivantio needs to be able to open and check more than one ticket at a time. When I have multiple tickets, it takes me an absurd amount of time to check them and put them on hold. The entire time that I am going from ticket to ticket, the sla clock is ticking, and this is time that I could be working to resolve the issues in the tickets.
- Secteur d'activité: Gestion de l'enseignement
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Reliable company used for years
Publié le 31/01/2017
First used as a on site hosted ServiceDesk, no using Vivantios' SAAS service.
Good response time...
First used as a on site hosted ServiceDesk, no using Vivantios' SAAS service.
Good response time and able to listen to clients needs which are later implemented in updates.
Avantages
adhering to ITIL standards, the fact that it now works in most web browsers as a SAAS service
Inconvénients
Sometimes a bit slow in responding but never constant.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great and intuitive interface. Easy to use.
Publié le 03/08/2017
Improved SLA tracking, on the fly ticket monitoring.
Improved SLA tracking, on the fly ticket monitoring.
Avantages
Excellent process for tracking tickets and monitoring SLA. Intuitive workflow, highly customizable.
Inconvénients
DB engine can lag at times when running larger saved searches. Not an issue, just refresh and away you go!
- Secteur d'activité: Administration publique
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Bucks Fire & Rescue Service
Publié le 31/01/2017
We have been using Vivantio for over five years we have seen it evolve sometimes at our request but...
We have been using Vivantio for over five years we have seen it evolve sometimes at our request but also as the product has been updated. We have had experience with other service desk products but our technicians and users prefer Vivantio products
Avantages
Ease of use and flexibility
Inconvénients
Costs
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Change Management Made Simple
Publié le 03/02/2017
I use Vivantio extensively for Change Management. Vivantion simplifies the workflow by assigning...
I use Vivantio extensively for Change Management. Vivantion simplifies the workflow by assigning the relevant tasks to the teams and make communication between departments and our end customer efficient.
Avantages
Creation of tasks during change ticket.
Inconvénients
compatibility with chrome
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Powerful, enjoyable and great service, but...
Publié le 03/02/2017
I'm the admin for Vivantio ITSM in our business. I've also been admin for a handful of other ticket...
I'm the admin for Vivantio ITSM in our business. I've also been admin for a handful of other ticket logging tools over the years and this one has some serious benefits which I'll be sad to miss out on if I move company in the future. It has a good amount of configuration options that make the tool extremely flexible and most things you'd like to achieve can be, one way or another. It's this aspect which is so enjoyable - their business rule builder, report builder etc. allow for creative logic to get things done.
However, my love/hate opinion on the system comes from their customer support. They're great in that they're responsive, I've never had to wait more than a few hours for a response to a query I've made. They almost always come up with an answer that is suitable, or fix my issue by passing onto their (very active) developers. And here's the but... sometimes they can be a bit too accommodating. I have been known to ask for some pretty elaborate changes to the tool, to do things that really would only be of benefit to my company for example, and their answer is always that they've added it to their future development schedule. I think I'd rather a 'no' in these cases, because I'm left wondering when I'm going to get these changes. And they're numerous. Oh well, maybe one day I'll be pleasantly surprised, until then I'll wait in anticipation.
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Its good but needs improvement
Publié le 31/01/2017
There are some issues. It needs looking at. Rather than making us change passwords suddenly, you...
There are some issues. It needs looking at. Rather than making us change passwords suddenly, you should notify us in advance. I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Vivantio Review
Publié le 31/01/2017
Vivantio was easy to work with and willing to meet the needs of our company. Customer support was...
Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use. Great bang for the buck.
Avantages
ease of use , support
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Works as intended.
Publié le 03/02/2017
Has always been easy to use and the support we received has been almost perfect.
Only some minor...
Has always been easy to use and the support we received has been almost perfect.
Only some minor issues in updating and customizing the customer facing self-service portal which doesn't include all the options we need.
Other than that, more than happy to use Vivantio in future.
Avantages
Customisability
Inconvénients
Speed of use could do with a little improvement
- Secteur d'activité: Automobile
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Software
Publié le 31/01/2017
We use this at our company everyday and are very happy with it. I would recommend to other...
We use this at our company everyday and are very happy with it. I would recommend to other companies.
Avantages
Ease of use
Inconvénients
None
- Secteur d'activité: Divertissement
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good user interface
Publié le 19/01/2018
Avantages
As a user its easy to open/update/resolve/close tickets and tasks. Navigation and search is simplified
Inconvénients
Could just be our environment but I feel the Report builder is over complicated unless you receive the training.
- Secteur d'activité: Entreposage
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
System could be quicker
Publié le 31/01/2017
As we share log sign ins between the department it causes problems with password being revoked ,...
As we share log sign ins between the department it causes problems with password being revoked , If each could have there own log in this would be most beneficial .
Avantages
more detailed than the old system
Inconvénients
signing in