Avis clients sur Vivantio

Proactive Service

Publié le 31/01/2017

I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014 has been fantastic. On occasions there may be so slow processing but the customer service department are always proactive in informing us of any technical issues they are experiencing with the service that affects us as the customer.

Excellent Product

Publié le 31/01/2017

Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!

Initial thoughts

Publié le 02/02/2017

I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.

Vivantio Review

Publié le 31/01/2017

we have been using Vivantio for the past 4 years. To date we have been pleased with the product. From an end user perspective it is simple and easy to use. From a tech perspective, since i administer the system, has been easy to configure. I am very pleased with the Support that we receive, Andrew Stevens has been awesome. He has worked very hard to ensure that the system meets our business needs. Whenever we have requirement he is constantly finding ways to be able to implement them. There still are areas where there can be some improvements, would like to see better dashboards and reporting.

User friendly

Publié le 31/01/2017

This is very user friendly software and can be used without much of training. The only add on I can recommend is that there should be some help videos for anyone new and/or FAQs which should help most of basic and general queries resolved so that unnecessary feedback is not provided.

Getting Our Monies Worth

Publié le 03/02/2017

Are are taking more than full advantage of the ITSM offering from Vivantio. We have a LARGE number of advanced features being used. Although sometimes we suffer some performance slumps for a good percentage of the time the system does what we need.

The Vivantio ITSM software doesn't have some of the customisation skills that other offerings out there, but because of this any issues we do experience are fixed quickly by there support team.

Reviewing after 6 months of usage

Publié le 07/02/2017

First thing I would like to convey is about the easy options in Vivantio. It is very easy to understand, to raised ant kind of tickets, to report and to maintain a Knowledge base. I have raised some of the issues with Vivantio Support especially working on reports, the support was quick and is persistent till it get resolved.

Great value for money

Publié le 31/01/2017

We are an IBM business that used an ageing system for both our customers and internally. ofter seveal other products being tested prior to Vivantio. After testing the product first hand and now implementing it accross our organisation I can firmly say that we made the right decision choosing Vivantio.
the product itself is easy to use for my employees and customers alike. Its also great value for moey which is generally quite hard to find now a days.

Its the best tool which I have worked for evver

Publié le 11/01/2018

ticket system used to provide our time log on the work which we done

A First Class Service

Publié le 31/01/2017

New post - receptionist - great for keeping people in the loop, everyone has access. User friendly programme can't wait to have a go at "Reports"

I use Vivantio everday. This is probably the 8th or 9th IT ticketing software that I have...

Publié le 14/07/2017

All of my tickets are in one place. Also there are pre made templates for cab changes which really comes in handy.

Reliable company used for years

Publié le 31/01/2017

First used as a on site hosted ServiceDesk, no using Vivantios' SAAS service.
Good response time and able to listen to clients needs which are later implemented in updates.

Great and intuitive interface. Easy to use.

Publié le 03/08/2017

Improved SLA tracking, on the fly ticket monitoring.

I use vivantio every day as ticketing software

Publié le 15/08/2017

I used servicenow before Vivantio, and the difference is like night and day with Vivantio being the better choice.

Everyday User

Publié le 03/02/2017

Sometimes, the screen times out on me when I am in the middle of communicating with a client, which is why I gave the 'Overall Quality' only 3 starts. All I have to do is refresh and it works fine, but it is kind of annoying.

Other than that, the system works great and I can always communicate with the client effectively and efficiently.

Good bang for the buck

Publié le 31/01/2017

Nice basic feature set, but customizing comes with a price. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client. Very rare outages, and quite fast for a web based client.

Its good but needs improvement

Publié le 31/01/2017

There are some issues. It needs looking at. Rather than making us change passwords suddenly, you should notify us in advance. I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time.

Awsome Call Logging Software

Publié le 31/01/2017

Great easy to use software, user friendly and useful to produce reports.
Vivantio support is always quikc to respond and helps with all issues.

Brilliant Product! Would certainly recommend

Publié le 31/01/2017

I use this in my day to day role as a PMO. Support tickets are logged through this and I also use this to keep a track of change requests using CMDB. It's quick to use and easy. I have logged a couple of tickets for feedback to Vivantio, and they were really quick to get back to me, very helpful company and a great product.

This is very good tool.

Publié le 31/01/2017

I always use this tool and very good in use, working smoothly. ticket related stuff is so cool as expected.

Good Ticketing Tool

Publié le 07/02/2017

I've been using various ticketing tool for monitoring tickets but vivanto seems to be the lightest and most efficient tool till date.

Good helpful tool

Publié le 04/02/2017

experienced supportive communication tool with our customer with good functionalities, in which we can achieve the result smoothly, but i think the layout can be in a better form

I feel previlaged using Vivantio .

Publié le 19/12/2017

The best is to generate the report of overall work we do.

Vivantio Pro Review

Publié le 27/02/2017

So far.. it's been a pleasure to use to track/monitor all our incidences, either open or pending. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Creation of new user/company etc was a breeze. Thanks!

Good

Publié le 19/12/2017