
Yonyx
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Avis clients sur 217
- Secteur d'activité: Formation professionnelle et coaching
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Development of a decision tree embedded in a stand alone website
Publié le 17/12/2015
After some searching for an appropriate software that allows one to build decision trees of any...
After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly.
Avantages
The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.
Inconvénients
I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one.
I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
Easy to use with some glitches
Publié le 04/02/2023
Avantages
I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.
Inconvénients
Sometimes the software glitches and the script does not show.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Yonyx Review
Publié le 06/04/2023
Avantages
everything is easy to navigate although sometimes it can take some time to load properly
Inconvénients
Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Review about the yonyx
Publié le 13/01/2023
I have been using this software for around 3 months and I am really satisfied with it. I have used...
I have been using this software for around 3 months and I am really satisfied with it. I have used many types of software previously but it's really reasonable and handy for me. I always found all the things in one place in yonyx and the best thing is in the software is disposition. I always found all the final disposition in the software. The total base of this software is really good.
Avantages
The knowledge base in the software I liked.
Inconvénients
It's really easy to handle and very handy for every users.
- Secteur d'activité: Automobile
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Yonyx review
Publié le 03/01/2023
New to this software initially I won’t want use this but then after starting using this it was Good...
New to this software initially I won’t want use this but then after starting using this it was Good learning experience and easy understanding of some concern which needs to be solved
Avantages
Easy understanding Precise and simplified Used to learn difficult diagnosis in simple steps Helps in problem solving instead depending on other documents Personal skill and knowledge development
Inconvénients
Detailed information can be added in content for detailed learning Further improvements can be done in the presentation Accessibility of the software should be improved
- Secteur d'activité: Fabrication électrique/électronique
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best software that i worked with
Publié le 02/02/2023
Avantages
It is best tool to gain knowledge about the product.Everyone who needs to make analysis can use this easily.
Inconvénients
Not able to use yonyx as in-house database
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonex Review
Publié le 24/01/2023
the overall experience of yonex is awesome
the overall experience of yonex is awesome
Avantages
Yonex is one of a best tool that can be used by us to get helped ourselves during many technical issues we face during our work.It gives us all the beneficial knowledge that are needed to execute our issues and all the details are set in a very appropriate manner which is accessible to all and everyone can find this easy to access.
Inconvénients
there is nothing like any issue in yonex which could be made better further so everything is fine and i like the
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Real Estate Guest Experience
Publié le 16/12/2022
Yonyx allows us to assist the consumer with their property search while providing the Consumer...
Yonyx allows us to assist the consumer with their property search while providing the Consumer Experience Representative the appropriate legal scripting to stay within our confines in a highly regulated industry.
Avantages
When assisting consumers in the market for a home, there a numerous variables. Yonyx makes the transition from call-to-call, seamless for the user, enabling us to create an exceptional consumer experience for the end-user, thank you!
Inconvénients
Sometimes, there is a glitch or short lag in the launch of the appropriate scripting.
- Secteur d'activité: Automobile
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Helpful
Publié le 05/01/2023
awesome! , quick learning. software just work perfectly fine
awesome! , quick learning. software just work perfectly fine
Avantages
this makes my daily jobs quick and easy
Inconvénients
easy steps and quick accesses, very user friendly
- Secteur d'activité: Automobile
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best for knowledge gaining
Publié le 05/01/2023
Avantages
Easy to understand .It helps to gain more knowledge.
Inconvénients
Difficulty to search sometimes,Otherwise it is good
- Secteur d'activité: Divertissement
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Yonyx for Technical Support
Publié le 01/11/2022
Avantages
Product is easy to use with enough depth to allow for customization.
Inconvénients
Would like to see an updated task list. The task list cannot be easily exported with all the comments. It also cannot be sorted based on date or guide. Would also like to see more filtering abilities for the images. For example filtering images by the guide they are used in.
Alternatives envisagées
Zingtree- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Perfect Troubleshooting Tool
Publié le 19/09/2018
Avantages
Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.
Inconvénients
I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.
- Secteur d'activité: Matériel informatique
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wonderful for my troubleshooting needs!
Publié le 20/09/2018
Avantages
Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.
Inconvénients
So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.
- Secteur d'activité: Médias en ligne
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Yonyx is a great platform that has really good support
Publié le 01/11/2022
Mostly good.
Mostly good.
Avantages
I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.
Inconvénients
I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonyx review
Publié le 14/09/2022
I feel that overall this product is a really good for what we do.
I feel that overall this product is a really good for what we do.
Avantages
What I like about the software is that the scripting stays the same for most of the calls that we receive.
Inconvénients
There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.
- Secteur d'activité: Réseaux informatiques
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
AMAZING SOFTWARE!
Publié le 27/07/2021
Avantages
That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls.
Customers are more happy at the end as I can provide faster solutions.
the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.
Inconvénients
The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Yonyx!
Publié le 19/09/2018
Avantages
Yonyx is a great app that I use every day. It helps me have a fluent conversation and has changed the way I speak with leads at my workplace. integration is vital and Yonyx is completely compatible.
Inconvénients
User interface is the only thing that comes to mind. Design is important for a user like me. When it comes to functionality, this is a very productive tool that helps me reach my goals when I'm with a client on the line.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Scripting Software.
Publié le 01/11/2022
Avantages
These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.
Inconvénients
Pretty good all around on my end. No real Cons.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Dailey user at Opcity Realty
Publié le 19/09/2018
Avantages
Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!
Inconvénients
Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonyx is the way to go!
Publié le 21/04/2022
Since yonyx has been around its very useful and helps all the time.
Since yonyx has been around its very useful and helps all the time.
Avantages
I love how you can populate a script, if the scripting is gone.
Inconvénients
Nothing, i enjoy it. I wouldn't change a thing!
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
My helpdesk uses Yonyx everyday
Publié le 25/09/2018
Avantages
Yonyx is a fantastic tool for any helpdesk. Setting up workflows for step by step troubleshooting. Simple yes or no questions can guide an inexperienced agent through many issues.
Inconvénients
It can be a bit overwhelming at first. The setup of a guide is some what cumbersome and time consuming. However once you get the hang of it, things go fairly smooth.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
wonderful Yonyx, save the lives of many.
Publié le 10/09/2021
It has saved me and my colleagues from the little notion we had of technique.
It has saved me and my colleagues from the little notion we had of technique.
Avantages
Step-by-step problem solving to reach an immediate solution to the problem.
Inconvénients
There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.
- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
CodeGene
Publié le 27/09/2022
Avantages
Easiness of the navigating of software technology
Inconvénients
Nothing else can replace in this software
- Secteur d'activité: Électronique grand public
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User Friendly
Publié le 20/09/2018
Avantages
It really helps you expect the unexpected. It is easy to navigate and really streamlines our process at work. It makes my job 100x easier and I could not do my job without it!
Inconvénients
I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties.
- Secteur d'activité: Internet
- Taille de l'entreprise: 2–10 employés
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Changing the face of support through self-service modules
Publié le 11/01/2016
We started using Yonyx to replace our Q&A section and enhance our offers in our user guide. We...
We started using Yonyx to replace our Q&A section and enhance our offers in our user guide. We found that the User Guide was great for instructing how something should work but was not easy to use for troubleshooting. with Yonyx self-service guides our customers can get help 24/7 for many issues. They walk through steps to diagnose and treat the problem we are having. We have started to write an internal training guide for our Customer Champions to use when researching issues as well.
Avantages
Allows customers to get help 24/7
Connects to our help desk system so escalating to ticket submission is easy
Interface for building the trees is easy to use after just a bit of time orienting to it
The customer service is great!
Inconvénients
The settings menu is a bit confusing, I always have to click around to find what I am looking for