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Avis clients sur 248
- Secteur d'activité: Machines
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Providing Self-Service to our Dealer Network
Publié le 13/09/2016
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. ...
We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.
Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.
When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.
Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.
Overall, I have been very happy with the ease of creating some lengthy guides.
Avantages
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Inconvénients
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Reimbursement Specialist
Publié le 19/10/2023
I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day...
I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It teaches me so many new things, So I am extremely Happy.
Avantages
It helps us identify the exact reason for denials, and the date which we stored earlier, will helps in decision making
Inconvénients
It needs be tie-up with any clearing houses, So that the denials will be Automatically loaded in Yonyx and we can final decision easily, and needs to add some add features like Voice search.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
review
Publié le 14/09/2022
Avantages
That it works most of the time on a daily basis
Inconvénients
That it isn't consistently working well.
Réponse de Yonyx
Dear Victoria
We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Truly trustworthy and Secure tool. You should try Yonyx.
Publié le 27/11/2023
Fantastic tool. Commendable experience. I look forward to applying it more and more on my work....
Fantastic tool. Commendable experience. I look forward to applying it more and more on my work. Good work.
Avantages
Yonyx has helped me grow my organization. It has been a partner in so many ways. It is user-friendly and easy to use. I have improved on my telemarketing tactics and overall quality of services is commendable. I have confidence on whatever decisions I make as a CEO. Yonyx has purely good intentions on inspiring and growing businesses. Try it.
Inconvénients
None in my experience. I have not experienced the bad side of Yonyx if any. I like it.
- Secteur d'activité: Meubles
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Happy to share my amazing experience with Yonyx
Publié le 25/10/2023
Industrious, simple and easy to use.
Industrious, simple and easy to use.
Avantages
Yonyx is a friend in deed. I have has enough time with it performing my duties. Very flexible and intuitive. The amazing features are focused on giving quality and consistent outcomes. I have all the love for Yonyx.
Inconvénients
True to their words, Yonyx has delivered flawless assistance. I have not experienced any downside.
- Secteur d'activité: Automobile
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Yonyx Easy life
Publié le 18/10/2023
Very nice experience so far and very exited about coming update
Very nice experience so far and very exited about coming update
Avantages
Its very easy to use and learn more about your company and product
Inconvénients
east to use , very accessible, reliable, Critical
- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best in Best
Publié le 25/10/2023
Avantages
When you dont know what to do, the Yonyx is a best tool to navigate you in right path
Inconvénients
Nothing else to elaborate since nothing
- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing and user-friendly software.
Publié le 19/09/2022
Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it...
Ynoyx is very easy to use. it is completely user-friendly, and as of now, there are no cons as it is easy to use as i use it on daily basis.
Avantages
Ynoyx is very easy to use. it is completely user-friendly,
Inconvénients
as of now, there is no cons as it is easy to use
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love the Product
Publié le 27/12/2023
Great! Love it and use it every single day!
Great! Love it and use it every single day!
Avantages
The efficiency and adaptability definitely make my job easier everyday!
Inconvénients
The script sometimes populates slower than what is best.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Leading cloud based platform for customer interaction graphs
Publié le 18/10/2023
Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector
Perfect for internal use , technical support, call scripts, analytics and Yonyx Data Connector
Avantages
Technical support, Customer service and IT helpdesks
Inconvénients
Customer experience sometime slows down due to downtime and unable to operate
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Yonyx Review
Publié le 18/10/2023
Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.
Happy with Yonyx, I like most of the features and the only thing is that it is sometimes slow.
Avantages
Yonyx is very user friendly and the data it provides is extremely useful as well.
Inconvénients
Speed in which it loads, can be very slow at times
- Secteur d'activité: Automobile
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
verry good helfull in our job
Publié le 20/01/2023
its excellent
its excellent
Avantages
it helps in diagnosing customer and resolve the issue
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
i love i t
Publié le 11/08/2023
Avantages
its a life saver all the info i need right at my finger tips
Inconvénients
there really isn't anything I don't like about yonyx
- Secteur d'activité: Meubles
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
call center
Publié le 11/08/2023
I love using Yonyx for dealing with our customer
I love using Yonyx for dealing with our customer
Avantages
easy to use and toggle between different screens
Inconvénients
need more updates in management. or easier to input new information
- Secteur d'activité: Automobile
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonex is very usful tool
Publié le 27/04/2023
yonyx is help me to solve customer problem with there solution its very useful tool for me
yonyx is help me to solve customer problem with there solution its very useful tool for me
Avantages
its help me lot to understand the customer problem and there solution
Inconvénients
chart flow is little bit critical for come back to home page
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Decent program
Publié le 11/03/2023
my overall experience has been good using the program.
my overall experience has been good using the program.
Avantages
I like the scripting and how accurate and perfectly worded it is. it makes our jobs extremely more easier.
Inconvénients
Sometimes it lags and it pulls up the scripting late.
- Secteur d'activité: Externalisation/délocalisation
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
yonyx review
Publié le 16/02/2023
Avantages
The product was easy to use. And make your work easier
- Secteur d'activité: Automobile
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonyx - Product review
Publié le 31/01/2023
I would say , this product is very much effective for easy learning and doing the needful diagnosis...
I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our day to day complaints and good to understand and learn new workings in a very interesting manner , Will recommend this product to the other industry people for better problem solving technique
Avantages
Since my role is based out of diagnosis , Yonyx is very much helpful in assisting the customers with the technical solution , And its effective in easy understanding for the needful diagnosis to be done based on specific complaints
Inconvénients
While solving the tickets if there is a multiple comparison of the diagnosis tree flow near to other one will be even more helpful
- Secteur d'activité: Fabrication électrique/électronique
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best software that i worked with
Publié le 02/02/2023
Avantages
It is best tool to gain knowledge about the product.Everyone who needs to make analysis can use this easily.
Inconvénients
Not able to use yonyx as in-house database
- Secteur d'activité: Automobile
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Yonyx review
Publié le 03/01/2023
New to this software initially I won’t want use this but then after starting using this it was Good...
New to this software initially I won’t want use this but then after starting using this it was Good learning experience and easy understanding of some concern which needs to be solved
Avantages
Easy understanding Precise and simplified Used to learn difficult diagnosis in simple steps Helps in problem solving instead depending on other documents Personal skill and knowledge development
Inconvénients
Detailed information can be added in content for detailed learning Further improvements can be done in the presentation Accessibility of the software should be improved
- Secteur d'activité: Automobile
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Field management Tool
Publié le 02/02/2023
Avantages
Best tool to make analysis of a product
Inconvénients
Sometimes it is difficut to search for thr required content
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonex Review
Publié le 24/01/2023
the overall experience of yonex is awesome
the overall experience of yonex is awesome
Avantages
Yonex is one of a best tool that can be used by us to get helped ourselves during many technical issues we face during our work.It gives us all the beneficial knowledge that are needed to execute our issues and all the details are set in a very appropriate manner which is accessible to all and everyone can find this easy to access.
Inconvénients
there is nothing like any issue in yonex which could be made better further so everything is fine and i like the
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
One of the best software for end user and for content management
Publié le 01/11/2022
Easy to access the information. User friendly. Easy to adapt to the software.
Easy to access the information. User friendly. Easy to adapt to the software.
Avantages
1) The usage of yonyx for the end user is very simple and systematic.2) Content quality and content management experience is great.3) Easy access is one of its prime features. The scope of content moderation is fantastic.4) Content management, ease of adaptability of this software is great.5) It is a value for money experience for the end user.
Inconvénients
1) Color scheme, choice of schematic or diagram is available for users.2) Choice of text style and font size or diagram is available for users.2) The content selection process or content disposal process could have been in the flow chart or diagram. It would look better.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonyx is amazing for optimizing customer call flows
Publié le 01/11/2022
Avantages
What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.
Inconvénients
The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Really good product that just keeps getting better
Publié le 15/07/2021
Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use...
Once I've learned the program, mostly through trial-and-error, I've come to find it simple to use and implement. I appreciate the additions being made and the personal support provided by the company to introduce those new features. The program is solid, and has so many possibilities if integrated well with the infrastructure of a company. I wouldn't want to attempt to do what we do without it.
Avantages
Yonyx is a simple program that proves to be mostly intuitive to use. Creating new guides is quick and easy. Adding various pieces to those guides isn't difficult. I appreciate the support provided when issues come up. I like the continual innovation and improvements made while I've used the product.
Inconvénients
A better training or a robust manual would greatly improve the experience. There are plenty of features, but it's not clear how they should always be used nor is there a reliable reference to go to after the feature has been introduced. As well, the program is linear when building out which means everything is locked together and makes it difficult to revise or rearrange something in the middle of a guide.