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Avis clients sur 228

- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Unbeatable Employee Guidance
Publié le 08/05/2020
I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our...
I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.
Avantages
I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.
Inconvénients
The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.
Réponse de Yonyx
Dear Ken
Thank you for your feedback! We appreciate your support.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
As a software developer
Publié le 19/08/2019
I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these...
I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.
Avantages
Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality
Inconvénients
The online dashboard
Some of the training videos could use some refinement
Alternatives envisagées
ZingtreePourquoi passer à Yonyx
The quality of the available APIs for custom integrations.- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Yonyx review
Publié le 27/07/2020
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
Avantages
For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
Inconvénients
I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.
Réponse de Yonyx
Dear Jamie
Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it?
Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!

- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonyx is amazing for optimizing customer call flows
Publié le 01/11/2022
Avantages
What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.
Inconvénients
The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Yonyx Review
Publié le 13/05/2023
Avantages
Its a smooth system that easily allows me to complete my job functions each day.
Inconvénients
Sometimes there can be technical issues.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My review about yonyx
Publié le 31/01/2023
i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx...
i am using yonyx from 6 to 7 months and from starting of my job as a customer care executive yonyx help me very much to know more about my job details
Avantages
yonyx guide us and give us resolution without any interruption that i like most about this software
Inconvénients
its provide as all information step by step
- Secteur d'activité: Automobile
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Yonyx - Product review
Publié le 31/01/2023
I would say , this product is very much effective for easy learning and doing the needful diagnosis...
I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our day to day complaints and good to understand and learn new workings in a very interesting manner , Will recommend this product to the other industry people for better problem solving technique
Avantages
Since my role is based out of diagnosis , Yonyx is very much helpful in assisting the customers with the technical solution , And its effective in easy understanding for the needful diagnosis to be done based on specific complaints
Inconvénients
While solving the tickets if there is a multiple comparison of the diagnosis tree flow near to other one will be even more helpful
- Secteur d'activité: Transport routier/ferroviaire
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Impressive
Publié le 07/02/2023
it is like a great friend to me which guiding me
it is like a great friend to me which guiding me
Avantages
whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me
Inconvénients
if there is any update it can be intimated with the email
- Secteur d'activité: Fabrication électrique/électronique
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Tool for a new employee.
Publié le 20/01/2023
Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete...
Yonyx has saved a lots of time in work flow.The use of Yonyx has mad my job easier and can complete the task within no time.
Avantages
It is so useful in understanding the work flow in industry.
Inconvénients
existing features are good andexpecting new features.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
yonyx review
Publié le 20/01/2023
ease interface and also the algorithm flow in good understanding of the knowledge and sharing /...
ease interface and also the algorithm flow in good understanding of the knowledge and sharing / found attractive becasue good in maintaining the data
Avantages
ease interface and also the algorithm flow in good understanding of the knowledge and sharing
- Secteur d'activité: Divertissement
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Yonyx for Technical Support
Publié le 01/11/2022
Avantages
Product is easy to use with enough depth to allow for customization.
Inconvénients
Would like to see an updated task list. The task list cannot be easily exported with all the comments. It also cannot be sorted based on date or guide. Would also like to see more filtering abilities for the images. For example filtering images by the guide they are used in.
Alternatives envisagées
Zingtree- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Perfect Troubleshooting Tool
Publié le 19/09/2018
Avantages
Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.
Inconvénients
I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.
- Secteur d'activité: Matériel informatique
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Wonderful for my troubleshooting needs!
Publié le 20/09/2018
Avantages
Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.
Inconvénients
So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.
- Secteur d'activité: Médias en ligne
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Yonyx is a great platform that has really good support
Publié le 01/11/2022
Mostly good.
Mostly good.
Avantages
I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.
Inconvénients
I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.
- Secteur d'activité: Internet
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Useful Database for tech calls
Publié le 16/12/2022
Good - I was able to read it and give accurate advice to the customers when they called in with an...
Good - I was able to read it and give accurate advice to the customers when they called in with an internet issue
Avantages
Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer
Inconvénients
A better string search options that looks at the whole text of a document rather than just the titles
- Secteur d'activité: Électronique grand public
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Eliminates tech support calls
Publié le 21/08/2017
Avantages
Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.
Inconvénients
The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 6.0 /10
Easy to use with some glitches
Publié le 04/02/2023
Avantages
I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.
Inconvénients
Sometimes the software glitches and the script does not show.
- Secteur d'activité: Formation professionnelle et coaching
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Development of a decision tree embedded in a stand alone website
Publié le 17/12/2015
After some searching for an appropriate software that allows one to build decision trees of any...
After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly.
Avantages
The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.
Inconvénients
I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one.
I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Scripting Software.
Publié le 01/11/2022
Avantages
These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.
Inconvénients
Pretty good all around on my end. No real Cons.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
One of the best software for end user and for content management
Publié le 01/11/2022
Easy to access the information. User friendly. Easy to adapt to the software.
Easy to access the information. User friendly. Easy to adapt to the software.
Avantages
1) The usage of yonyx for the end user is very simple and systematic.2) Content quality and content management experience is great.3) Easy access is one of its prime features. The scope of content moderation is fantastic.4) Content management, ease of adaptability of this software is great.5) It is a value for money experience for the end user.
Inconvénients
1) Color scheme, choice of schematic or diagram is available for users.2) Choice of text style and font size or diagram is available for users.2) The content selection process or content disposal process could have been in the flow chart or diagram. It would look better.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We use yonyx to preform a consumer experience using a consumer script that is provided by...
Publié le 22/09/2018
Avantages
The system is very smooth and allows for all coordinators be fast and accurate, It also allows for data to be collect is a main stream flow which is easy and simple to transcribe, The great point about yonyx is that it is a very interactive system for our employees.
Inconvénients
I would have to say that i haven't seen any cons with this program, It is very user friendly to everyone .
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Incredible support from the Yonyx team, combined with easy-to-use interface and reporting
Publié le 30/01/2018
Avantages
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge. They offer best strategies and can help you tailor your experience to your business needs.
Beyond that, the tool itself is very comprehensive, it is generally very responsive and reliable.
We use it for the creation and management of internal troubleshooting guides, but the use cases are many, it's just up to your imagination!
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Great Scripting tool
Publié le 02/11/2022
Avantages
Ease of use and allows for great call control
Inconvénients
Some scripts tend to be a bit wordy and impacts keeping the consumer on the phone.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
wonderful Yonyx, save the lives of many.
Publié le 10/09/2021
It has saved me and my colleagues from the little notion we had of technique.
It has saved me and my colleagues from the little notion we had of technique.
Avantages
Step-by-step problem solving to reach an immediate solution to the problem.
Inconvénients
There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.
- Secteur d'activité: Électronique grand public
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User Friendly
Publié le 20/09/2018
Avantages
It really helps you expect the unexpected. It is easy to navigate and really streamlines our process at work. It makes my job 100x easier and I could not do my job without it!
Inconvénients
I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties.