Avis clients sur Yonyx

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Its a smooth system that easily allows me to complete my job functions each day.

Sometimes there can be technical issues.

yonyx guide us and give us resolution without any interruption that i like most about this software

its provide as all information step by step

whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me

if there is any update it can be intimated with the email

It is so useful in understanding the work flow in industry.

existing features are good andexpecting new features.

ease interface and also the algorithm flow in good understanding of the knowledge and sharing

Product is easy to use with enough depth to allow for customization.

Would like to see an updated task list. The task list cannot be easily exported with all the comments. It also cannot be sorted based on date or guide. Would also like to see more filtering abilities for the images. For example filtering images by the guide they are used in.

Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.

Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.

I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.

I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.

Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer

A better string search options that looks at the whole text of a document rather than just the titles

Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Sometimes the software glitches and the script does not show.

These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.

Pretty good all around on my end. No real Cons.

1) The usage of yonyx for the end user is very simple and systematic.2) Content quality and content management experience is great.3) Easy access is one of its prime features. The scope of content moderation is fantastic.4) Content management, ease of adaptability of this software is great.5) It is a value for money experience for the end user.

1) Color scheme, choice of schematic or diagram is available for users.2) Choice of text style and font size or diagram is available for users.2) The content selection process or content disposal process could have been in the flow chart or diagram. It would look better.

The system is very smooth and allows for all coordinators be fast and accurate, It also allows for data to be collect is a main stream flow which is easy and simple to transcribe, The great point about yonyx is that it is a very interactive system for our employees.

I would have to say that i haven't seen any cons with this program, It is very user friendly to everyone .

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge. They offer best strategies and can help you tailor your experience to your business needs.

Beyond that, the tool itself is very comprehensive, it is generally very responsive and reliable.

We use it for the creation and management of internal troubleshooting guides, but the use cases are many, it's just up to your imagination!

Ease of use and allows for great call control

Some scripts tend to be a bit wordy and impacts keeping the consumer on the phone.

Step-by-step problem solving to reach an immediate solution to the problem.

There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.

It really helps you expect the unexpected. It is easy to navigate and really streamlines our process at work. It makes my job 100x easier and I could not do my job without it!

I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties.