Yonyx

Guides interactifs pour le service client pilotés par l'arbre de décision

Note globale

4,7 /5
(217)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,7/5
Support client
4,8/5

98%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 217

Christine
Note globale
  • Secteur d'activité: Formation professionnelle et coaching
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Development of a decision tree embedded in a stand alone website

Publié le 17/12/2015

After some searching for an appropriate software that allows one to build decision trees of any...

After some searching for an appropriate software that allows one to build decision trees of any size I was very glad when I found Yonyx. Yonyx enabled me to keep an overview of the decision tree I had put together. To have such an overview is difficult to achieve as I had learned previously before coming across Yonyx. It took me a little bit of time to find my way around the software but I had the good fortune to have the brilliant support of Yonyx. At this moment we are still overcoming some technical problems before the actual launch of the website but I am sure that with Yonyx excellent support I am confident this will be done somethly and quickly.

Avantages

The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.

Inconvénients

I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one.
I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.

Eryn
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 6.0 /10

Easy to use with some glitches

Publié le 04/02/2023

Avantages

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Inconvénients

Sometimes the software glitches and the script does not show.

Rebecca
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Yonyx Review

Publié le 06/04/2023

Avantages

everything is easy to navigate although sometimes it can take some time to load properly

Inconvénients

Script doesn't always populate the correct one. been having to restart 2x a day lately to clear out everything.

Bibek
Note globale
  • Secteur d'activité: Télécommunications
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review about the yonyx

Publié le 13/01/2023

I have been using this software for around 3 months and I am really satisfied with it. I have used...

I have been using this software for around 3 months and I am really satisfied with it. I have used many types of software previously but it's really reasonable and handy for me. I always found all the things in one place in yonyx and the best thing is in the software is disposition. I always found all the final disposition in the software. The total base of this software is really good.

Avantages

The knowledge base in the software I liked.

Inconvénients

It's really easy to handle and very handy for every users.

Sharook
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Yonyx review

Publié le 03/01/2023

New to this software initially I won’t want use this but then after starting using this it was Good...

New to this software initially I won’t want use this but then after starting using this it was Good learning experience and easy understanding of some concern which needs to be solved

Avantages

Easy understanding Precise and simplified Used to learn difficult diagnosis in simple steps Helps in problem solving instead depending on other documents Personal skill and knowledge development

Inconvénients

Detailed information can be added in content for detailed learning Further improvements can be done in the presentation Accessibility of the software should be improved

Ashok
Note globale
  • Secteur d'activité: Fabrication électrique/électronique
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best software that i worked with

Publié le 02/02/2023

Avantages

It is best tool to gain knowledge about the product.Everyone who needs to make analysis can use this easily.

Inconvénients

Not able to use yonyx as in-house database

Jaideo
Note globale
  • Secteur d'activité: Télécommunications
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Yonex Review

Publié le 24/01/2023

the overall experience of yonex is awesome

the overall experience of yonex is awesome

Avantages

Yonex is one of a best tool that can be used by us to get helped ourselves during many technical issues we face during our work.It gives us all the beneficial knowledge that are needed to execute our issues and all the details are set in a very appropriate manner which is accessible to all and everyone can find this easy to access.

Inconvénients

there is nothing like any issue in yonex which could be made better further so everything is fine and i like the

Cynthia
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Real Estate Guest Experience

Publié le 16/12/2022

Yonyx allows us to assist the consumer with their property search while providing the Consumer...

Yonyx allows us to assist the consumer with their property search while providing the Consumer Experience Representative the appropriate legal scripting to stay within our confines in a highly regulated industry.

Avantages

When assisting consumers in the market for a home, there a numerous variables. Yonyx makes the transition from call-to-call, seamless for the user, enabling us to create an exceptional consumer experience for the end-user, thank you!

Inconvénients

Sometimes, there is a glitch or short lag in the launch of the appropriate scripting.

Ronald
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Helpful

Publié le 05/01/2023

awesome! , quick learning. software just work perfectly fine

awesome! , quick learning. software just work perfectly fine

Avantages

this makes my daily jobs quick and easy

Inconvénients

easy steps and quick accesses, very user friendly

Amrithasri
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best for knowledge gaining

Publié le 05/01/2023

Avantages

Easy to understand .It helps to gain more knowledge.

Inconvénients

Difficulty to search sometimes,Otherwise it is good

Michael
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Yonyx for Technical Support

Publié le 01/11/2022

Avantages

Product is easy to use with enough depth to allow for customization.

Inconvénients

Would like to see an updated task list. The task list cannot be easily exported with all the comments. It also cannot be sorted based on date or guide. Would also like to see more filtering abilities for the images. For example filtering images by the guide they are used in.

Alternatives envisagées 

Zingtree
Eythan
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Perfect Troubleshooting Tool

Publié le 19/09/2018

Avantages

Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

Inconvénients

I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Matériel informatique
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Wonderful for my troubleshooting needs!

Publié le 20/09/2018

Avantages

Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

Inconvénients

So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.

Eugene
Note globale
  • Secteur d'activité: Médias en ligne
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Yonyx is a great platform that has really good support

Publié le 01/11/2022

Mostly good.

Mostly good.

Avantages

I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.

Inconvénients

I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.

Juan
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Yonyx review

Publié le 14/09/2022

I feel that overall this product is a really good for what we do.

I feel that overall this product is a really good for what we do.

Avantages

What I like about the software is that the scripting stays the same for most of the calls that we receive.

Inconvénients

There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.

Oscar
Note globale
  • Secteur d'activité: Réseaux informatiques
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

AMAZING SOFTWARE!

Publié le 27/07/2021

Avantages

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls.

Customers are more happy at the end as I can provide faster solutions.

the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Inconvénients

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Yonyx!

Publié le 19/09/2018

Avantages

Yonyx is a great app that I use every day. It helps me have a fluent conversation and has changed the way I speak with leads at my workplace. integration is vital and Yonyx is completely compatible.

Inconvénients

User interface is the only thing that comes to mind. Design is important for a user like me. When it comes to functionality, this is a very productive tool that helps me reach my goals when I'm with a client on the line.

Josh
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Scripting Software.

Publié le 01/11/2022

Avantages

These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.

Inconvénients

Pretty good all around on my end. No real Cons.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Dailey user at Opcity Realty

Publié le 19/09/2018

Avantages

Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Inconvénients

Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

vanessa
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Yonyx is the way to go!

Publié le 21/04/2022

Since yonyx has been around its very useful and helps all the time.

Since yonyx has been around its very useful and helps all the time.

Avantages

I love how you can populate a script, if the scripting is gone.

Inconvénients

Nothing, i enjoy it. I wouldn't change a thing!

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

My helpdesk uses Yonyx everyday

Publié le 25/09/2018

Avantages

Yonyx is a fantastic tool for any helpdesk. Setting up workflows for step by step troubleshooting. Simple yes or no questions can guide an inexperienced agent through many issues.

Inconvénients

It can be a bit overwhelming at first. The setup of a guide is some what cumbersome and time consuming. However once you get the hang of it, things go fairly smooth.

belen
Note globale
  • Secteur d'activité: Télécommunications
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

wonderful Yonyx, save the lives of many.

Publié le 10/09/2021

It has saved me and my colleagues from the little notion we had of technique.

It has saved me and my colleagues from the little notion we had of technique.

Avantages

Step-by-step problem solving to reach an immediate solution to the problem.

Inconvénients

There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.

Guru Balakrishnan
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

CodeGene

Publié le 27/09/2022

Avantages

Easiness of the navigating of software technology

Inconvénients

Nothing else can replace in this software

Jessica
Note globale
  • Secteur d'activité: Électronique grand public
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Friendly

Publié le 20/09/2018

Avantages

It really helps you expect the unexpected. It is easy to navigate and really streamlines our process at work. It makes my job 100x easier and I could not do my job without it!

Inconvénients

I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties.

Elizabeth
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 2–10 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Changing the face of support through self-service modules

Publié le 11/01/2016

We started using Yonyx to replace our Q&A section and enhance our offers in our user guide. We...

We started using Yonyx to replace our Q&A section and enhance our offers in our user guide. We found that the User Guide was great for instructing how something should work but was not easy to use for troubleshooting. with Yonyx self-service guides our customers can get help 24/7 for many issues. They walk through steps to diagnose and treat the problem we are having. We have started to write an internal training guide for our Customer Champions to use when researching issues as well.

Avantages

Allows customers to get help 24/7
Connects to our help desk system so escalating to ticket submission is easy
Interface for building the trees is easy to use after just a bit of time orienting to it
The customer service is great!

Inconvénients

The settings menu is a bit confusing, I always have to click around to find what I am looking for