vcita

4,5 (275)
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Note globale

4,5 /5
(275)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,4/5
Support client
4,2/5

88%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 275

Stéphanie
Note globale
  • Secteur d'activité: Édition
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Déception... support inexistant.

Publié le 28/05/2020

Avantages

La prise de rdv en ligne ainsi que le suivi automatique du client.

Inconvénients

Le service support est quasi inexistant malgré le système de ticketing.
Beaucoup de difficulté à personnaliser l'interface selon la charte de mon entreprise.

Abel
Abel
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Avis vcita

Publié le 26/10/2023

it is a very good software because of its user interface which is also easy to use and even for a...

it is a very good software because of its user interface which is also easy to use and even for a beginner and also its online payment management functionalities. but on the other hand what I did not like in this software is that some features require upgrades to premium plans

Avantages

I like this software because of its user interface which is easy to use even for a beginner and also its online payment management features

Inconvénients

What I didn't like about this software is that certain features require upgrades to premium plans

Michelle
Note globale
  • Secteur d'activité: Vétérinaire
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Review

Publié le 13/12/2022

I needed a way for a small team to organize group classes, private appointments and lessons,...

I needed a way for a small team to organize group classes, private appointments and lessons, communications with clients, and invoicing all in one tool. This does almost 95% of what I need, in one location.

Avantages

It contains all of our client information, calendar, scheduling, document sharing, invoicing and payments all in one convenient tool.

Inconvénients

When there are issues, they are usually epic and the support team isn't quick about fixing them (if they get fixed at all). The Marketing tool is very basic and isn't 'pretty' enough for my monthly marketing Newsletter.

bridgette
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Vcita is a great option

Publié le 25/09/2024

Avantages

Vcita offers many great features. I was eager to user the software because it truly is an all in one business management software. It offers payment collections that can be linked to my paypal and stripe accounts. It also allows my business to schedule appointments integrated via my google account.

Inconvénients

Although the features are worth it, The almost $60 price point is simply not feasible for my business at this time. The free trial however was a nice introduction to how Vcita can a improve my business.

Vivian
Note globale
  • Secteur d'activité: Comptabilité
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Get it!

Publié le 19/12/2022

Vcita has seriously freed up so much of my time with the automation and client portal. Now the...

Vcita has seriously freed up so much of my time with the automation and client portal. Now the client no longer have to call for a copy of their documents, they can just login and grab

Avantages

It’s too much to like. I like Everything about the software.

Inconvénients

There’s nothing I really don’t like about the software.

Alternatives envisagées 

ShareFile VDR

Pourquoi choisir vcita 

Vcita offered everything I needed in one package

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à vcita

Vcita integrations were better.
Ernest
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Vcita Review Transcend Company

Publié le 11/03/2021

Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly...

Overall, the Vcita team takes care of their customers, they listen and they are helpful. I truly believe they do not shy away from what could improve the product. I would be great to see their engineering team increase in compacity to provide some customer wish list items

Avantages

Simple to use, simple for a team to grasp and implement and generally speaking relikable

Inconvénients

The abilities to customize the software

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi choisir vcita 

Method was just not user friendly in any way

Logiciel antérieur 

Method CRM

Pourquoi passer à vcita

Price, the value to cost was a hands down easy decision
Shelly
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

December 2022

Publié le 19/12/2022

At first I absolutely loved it. The separate calendar has made it especially difficult and...

At first I absolutely loved it. The separate calendar has made it especially difficult and currently the sink is not working, so I am not able to see you on calendar in any place. This is created major problems for my business.

Avantages

I like how you can customize different meetings with a lot of detail. The user experience overall is pretty good.

Inconvénients

The sync snd recurring Meeting functionality needs work. If it doesn’t work all the time then we can’t rely on it. I really don’t like the fact that we have to have a separate for vcita feed rather than feeding into our Google calendar like it used to. It has added a lot of complexity to our end.

Alternatives envisagées 

Calendly, Google Workspace et HubSpot Sales Hub

Pourquoi passer à vcita

The ability to customize each meeting in great detail, and provide many options.

Réponse de vcita

Thanks for your feedback Shelly! Glad to hear you like our meeting customization settings! Sorry to hear you did not have a good experience with our Google Sync feature. With the Sync, you should be able to use both calendars easily. Have you reached out to the team regarding these concerns? We'd love to help you get your calendars in sync & recurring bookings sorted!

Wendy
Note globale
  • Secteur d'activité: Médecine douce
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Robust Scheduling & Invoicing System

Publié le 13/12/2022

Avantages

I needed software that could both schedule 1 to 1 services as well as group events. VCITA does both. I like that the appointment reminders can be customized.

Inconvénients

In the past I've had patients have trouble with rescheduling an appointment but this hasn't been an issue recently.

John
Note globale
  • Secteur d'activité: Institutions religieuses
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

vcita has kept us going

Publié le 07/09/2021

Fantastic. We implemented vcita in a very short time and became immediately proficient in using...

Fantastic. We implemented vcita in a very short time and became immediately proficient in using it. It was that easy. The Zoom integration was the clincher for us- it is, by far, the best video platform on the market!

Avantages

Zoom integration! Appointment management is simple and intuitive. We are able to invoice clients simply without a worrisome billing system. Incredible communication tools built into the system. Notifications/Reminders.

Inconvénients

I wish we had a way to allow the client to set the amount he/she would like to or is able to pay.
Sometimes it is difficult to do the reckoning between reports in vcita and stripe.

Asha
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Great for scheduling, other features not so much

Publié le 03/03/2020

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see...

I was using acuity but looked for other software, because of hippa option. I was ecstatic to see the client portal, unfortunately it is not optimal. Most features however aren’t hippa compliant. Really I only use client portal for scheduling and share patient handouts. Patients don’t have to log in like other apps, as it recognizing emails.
Overall I do think it offers more than competition , but make sure you try every part to see what works for you and what doesn’t. Also customer service must be more present. Even after you pay they limit features until you use for a while , which is ridiculous.
They will be better if they make conscious effort to improve

Avantages

Able to customize scheduling page to be more professional and to distinguish services offered. Like the idea of client portal. Clients can go to portal to pay , schedule and can share documents. Works for me who share patient education handouts.

Inconvénients

Some additional features are really glitchy and most features of the client portal I can’t use. When customers pay online , they are not taken to confirmation page or automated message . Messaging IS NOT secure , sometimes links In messages, don’t work. Documents are not secure. So since I’m using for health business, I had to get another program for secure messaging .
Customer service good when you can each them, there is a 2 hour window only to call in a 24 hour day. Chat is not always available during business hours. It’s even worse if you are on east coast.

Alternatives envisagées 

Full Slate

Pourquoi choisir vcita 

Did not like hippa options Also like client portal with vCita

Logiciel antérieur 

Acuity Scheduling

Pourquoi passer à vcita

Has better reviews and more users.
Theresa
Theresa
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Flexible and User-friendly

Publié le 13/08/2024

It allows me to track interactions through customizable reports.

It allows me to track interactions through customizable reports.

Avantages

The app is flexible and user-friendly. I also like the customized email templates it offers.

Inconvénients

I suggest that the customer support team improve their response time, as it is currently slow.

ana
ana
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The perfect solution to manage my business and attract new clients.

Publié le 26/09/2023

I like it because my clients can easily see my services and my up-to-date availability which makes...

I like it because my clients can easily see my services and my up-to-date availability which makes it easy for them to schedule appointments quickly and conveniently.

Avantages

I like it because I can schedule my appointments and manage my business efficiently from any device, be it my computer, tablet or mobile phone.

Inconvénients

The truth is that I have experienced some occasional technical problems such as delays in page loading or errors when syncing data.

Réponse de vcita

Thank you for your review and feedback Ana! We are happy to support your business and working hard to minimize technical issues like these.

thaline
Note globale
  • Secteur d'activité: Animation
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

really like thiis app,easy and intuitive

Publié le 22/02/2023

makes my job a lot easier

makes my job a lot easier

Avantages

Modern, simple, practical. No abusive fees.

Inconvénients

I think there could be more tutorials explaining how to use the app

Brice
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The perfect solution for Service Professionals and small businesses

Publié le 16/03/2021

Overall our experience with vCita has been great. They add a lot of features that are in line with...

Overall our experience with vCita has been great. They add a lot of features that are in line with the current temperature of the market and they support their releases with webinars and training calls. It is nice to have training available for new release feature especially when those items are not at a cost so it doesn't feel like a sales pitch in disguise.

Avantages

vCita has a lot to offer small businesses and service providers. Great for booking, communication, and client management. Works exceptionally well in industries where email communication is not the norm. Lawn care, salons, medical offices (has levels with HIPPA compliance), Axe throwing bars (reservations and waiver completion).

Inconvénients

This solution would be perfect for solo entrepreneurs if they could lockdown being a legitimate email enabled system. As is it does everything a small business or single consultant needs except its painful to get clients to use the client portal once they have had a single email communication with you.

Richard
Note globale
  • Secteur d'activité: Formation professionnelle et coaching
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Essential Consulting and Executive Coaching Resource

Publié le 13/12/2022

vcita has contributed to The Aware Leader LLC's success. Makes my life easier!

vcita has contributed to The Aware Leader LLC's success. Makes my life easier!

Avantages

My clients, or their administrative assistants, book their appointments...no back and forth emails to identify a mutual time and day for all parties involved. Also, vcita links with Zoom to set up the meeting

Inconvénients

I would like to build in automatic 15-minute breaks between calls

Randy
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Expensive

Publié le 16/12/2022

I like it very well

I like it very well

Avantages

It is easy to use and easily accommodates employees. Easy to set up and understand.Complete package

Inconvénients

Honestly the mobile app gives me a lot of trouble. Have to restart phone to get it to load.The cost. When I started it was very cost effective. Now its almost to the point where I will need to look for something else... Started at $29 now I'm at $150 or something like that.

David
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Online Booking for Websites

Publié le 15/12/2022

Online booking, scheduling and some payment processing

Online booking, scheduling and some payment processing

Avantages

Easy Integration with my website (customizable colors and stuff) Easy to link portal to anything that I need with url

Inconvénients

A little tough to navigate at 1st. I dislike having to click so many times to get invoice marked as payed. I wish it was more streamlined

Utilisateur vérifié
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Vcita is a great product for small businesses

Publié le 13/12/2022

Very helpful customer service and helpful guides provided

Very helpful customer service and helpful guides provided

Avantages

It has great features, easy to use and the training provided was invaluable and allowed me to start using itimmediately

Inconvénients

They keep updating so there is little not to like

John
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great for scheduling and keeping a simple database

Publié le 14/12/2022

I think I’ve been using vcita for almost 10 years so that says it all.

I think I’ve been using vcita for almost 10 years so that says it all.

Avantages

Scheduling options are great and nice I can make notes for each client

Inconvénients

For what I pay , more functionality like a sales funnel would be phenomenal.

Wilfred
Wilfred
Note globale
  • Secteur d'activité: Psychologie
  • Provenance de l'avis

Note globale

One of the Worst Customer Service Experiences I've Ever Had

Publié le 19/02/2015

I looked into this app for the scheduling feature and after being contacted by a representative I...

I looked into this app for the scheduling feature and after being contacted by a representative I was offered a free trial of the premium account. After realizing that it was not what I needed I decided that I was not going to use the service. I went to cancel my trial on the day it ended and to my surprise I had already been charged for an ENTIRE YEAR!! I immediately canceled the service and contacted the representative. I was told that they would not refund my money and there was nothing they could do about it. I contacted the CEO and have yet to hear back from him. The only recourse I have left apparently is to contact my credit card company and dispute the charge. I is without a doubt one of the worst customer service experiences I've had with a company. Save your money and refuse any free trials, just use the free version.

Avantages

Free Version, thats it

Inconvénients

Poor Customer Service

Réponse de vcita

You are correct that vCita did charge you for a year of Ultimate subscription. However, you omitted some important facts in your review:

1.You had a product demo with full walk through of vCita capabilities with your account manager before you were asked to provide a credit card for an upgrade.

2.You were given an extended 30-day free trial by your account manager, twice as long than our standard 14-day trial period.

3. As part of our service, we offer free installation and customization assistance for all Ultimate Annual subscribers.

You received a full 30 minute training session with our customer success representative before your trial ended, and you installed our solution to your website.

4. As a courtesy reminder, we email all customers a few days before their trial ends. I personally verified that an email was sent to you notifying you that your trial was expiring.

We wish to welcome you back anytime and will continue to work with you to leverage the power of vCita LiveSite. vCita is helping over 100,000 small businesses deliver amazing service to their clients and get more of their website. I’m sure that we can do the same for you if you let us.

Mark
Note globale
  • Secteur d'activité: Transport routier/ferroviaire
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

What can I say?

Publié le 20/12/2022

Avantages

EAsy to make appointments and find clients. Easily share with our instructors

Inconvénients

Little immediate support. Due to time difference, response comes hours later and then I try and respond to the email and it comes back that I haven't responded. Luckily I have been able to work most things our myself eventually however I am fearful of something major happening and not getting the help I need.

Réponse de vcita

Thank you for your feedback Mark! Glad to hear you found it easy to make appointments. I'm sorry to hear about your experience. Our support team is committed to providing quick service and do their best to respond fast. We are here to help if you'd like any further assistance (:

Nadir
Nadir
Note globale
  • Secteur d'activité: Enseignement supérieur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

My admin and I have several hours of additional productive time!

Publié le 30/10/2017

I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our...

I save at least 1 hour every week, and my admin saves 2-3 hours every week . This means that our team gets a lot more done in a week than was possible with vCita.

Avantages

+ Ease of use - this tool is very easy to use for me, and my clients love it for the easy of use.
+ HUGE Time Savings - I have spent no time scheduling meetings this year, and my admin has spent less than 30 minutes.
+ Mobile interface - including a simple app, and SMS reminders
+ Overall cost
+ Customization
+ Record-keeping - I can easily search the meeting history for any of my students

Inconvénients

- Cost of SMS packages - I stopped sending reminders because it was not a great cost-benefit ratio.
- Lack of group-scheduling feature.

David
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Guiding our business

Publié le 13/12/2022

Avantages

We have used vcita for 8 years as our business has started and grown. Easy and fun to integrate logos, designs and into website. Looks great, and clients find it easy to use. And new features are frequently added-- so appreciate victa growing as we do@

Inconvénients

I appreciate the dedication to growth and input that vcita invites from its customers.

Sue
Note globale
  • Secteur d'activité: Enseignement primaire et secondaire
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Poor Customer Service and Unreliable

Publié le 02/04/2019

Any benefits are undone by the disapearence of ALL Data and appointments.

Any benefits are undone by the disapearence of ALL Data and appointments.

Avantages

I did like that you can put all of your comunication and documentation into the system.

Inconvénients

Unrlieable: On 3 seperate occations, I have lost all of my appointments and payment records!
Unhelpful: Customer service is slow to repond with any response that keeps them blameless. I have never had any of my issues resolved.

Réponse de vcita

Hi Sue,
We apologize if we failed to meet your expectations and will be happy to schedule a call to address any concerns to see if we can help correct your impression.
In your review, you bring up two serious concerns:
1- Essential information such as appointments and payments that was deleted
2- Poor customer service from our team
We'd like to address each of these issues separately.
1. vCita is essentially a tool for managing all your client information and communication.
Since client data is the most sensitive information businesses can collect, vCita takes the highest measures of security to safeguard that information. The only way on-record data can go missing is if the business has actively chosen to remove or delete it.
2. After reviewing your communication with our support team to see whether there was any wrongdoing on our end we found that the response time was reasonable, and our team did their best to provide you with the support you needed, when you needed it.

Dana
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It couldn't be easier

Publié le 22/12/2022

Overall, I am very happy with this software program. It has continued to evolve in the most...

Overall, I am very happy with this software program. It has continued to evolve in the most positive ways over the years.

Avantages

This software is easy to use and reliable. When a glitch occurs (rarely) support is quick to help resolve the issues. Also, time zone converter is critical as I hold Zoom meetings all over the world!

Inconvénients

I don't like that you have to pay extra for text reminders

Réponse de vcita

Thank you for your feedback Dana! We are proud to support your business