Avis clients sur Acuity Scheduling

J'ai utilisé toutes les fonctionnalités et c'est très facile à utiliser.je conseil vivement ça aux responsables de société

Je n'ai pas eut de difficultés quelconques avec une fonctionnalité

- Simple à mettre en place
- synchronisation avec Google agenda
- Bouton « prise de rdv » sur Instagram
- Intégration facile sur mon site web
- Possibilité de prise de rdv payants
- Joli design

Je regrette de ne pas pouvoir mettre de pièces jointes dans mes confirmations clients.

Je suis très satisfaite des fonctionnalités ! Acuity Scheduling regroupe toutes les fonctionnalités dont j’ai besoin : prises de rdv faciles, paiement en ligne, fuseaux horaires, mails personnalisés en fonction des services proposés, packs de service, regroupement des rdv et j’en passe. C’est top !

C’est dommage qu’on ne puisse pas recevoir directement les avis clients suite aux rdv.

J'apprécie particulièrement la création de fichier pour nouveaux clients et le formulaire de santé.
De loin le plus simple d'utilisation des applications que j'ai testé jusque là, je vais pendre la version payante.

J'aimerais que le prix soit revue à la baisse, mais dans les grandes lignes j'apprécie vraiment car ça repond parfaitement à mes besoins.

Le service client elle repond rapidement

Tous me plaît dans l'application elle est facile à utilise

Acuity Scheduling is easy peasy to customize to your brand and set up for calendar/scheduling needs. It offers 2-way integration with Google Calendar and integrates with Stripe for payment processing. Clients can schedule their own appointments or appointments can be created manually by the clinician. Session packages can be created as well as coupons and gift certificates.

Cumbersome SOAP Notes. Acuity Scheduling allows you to create basic SOAP notes. More complex SOAP notes with dropdown boxes and radio buttons are much more complicated and time-consuming because more complex templates are not available. This is ultimately why I left Acuity Scheduling. I needed a more robust EMR because of the nature of my practice with telehealth physical therapy, personal training, nutrition consultations, and wellness coaching.

I loved the ease of use and integration with goigle calender that helps me sync my Google appointments with Acuity scheduling app.

Secondly, I can book and send branded reminders to my co workers and clients.

Lastly, its most useful feature that I use specially for clients who forget to pay on time. Its payment acceptance feature that enable me to accept payment from stripe and paypal.

Need to learn css to customize the branding for appointments

Searching for previous appointments is cumbersome and exhaust lots of time to figuring out.

We appreciate that our customers can schedule their own appointments. After figuring out how to arrange our timetable to fit with our business operations, we were able to resolve numerous difficulties and issues related to scheduling customers. The most impressive feature is the ability to assign resources and determine their availability. This is a critical feature for any customer-based business because it enables you to make the most of your customer base. We assumed our schedule was already full, but we quickly realized that we could increase our timetable by more than 50% and increase our profits.

I found the user interface and navigation to be confusing and unintuitive at times. Furthermore, the pricing structure seemed a little complicated to me, with different tiers of services and features that can be difficult to track.

Acuity Scheduling include its user-friendly interface, flexibility in scheduling appointments, ability to accept online payments, integration with other tools and platforms, and its customizable options for appointment types, reminders, and notifications. I also appreciate the customer support provided by the company and the ability to track appointments and customer information in one place.

the complexity of setting up certain features, limitations in customizing certain aspects of the platform, occasional glitches or errors, and the cost of some of the more advanced features. there is also a difficulty in navigating the platform's settings and options, particularly for more complex scheduling needs.

We've used this software to schedule group appointments at the gym that I manage and it is easy to setup and integrate with out sales funnel (through clickfunnels integration). It is also nice that it was integrated with instagram to easily connect to our social media.

It was great for scheduling individual appointments and group consultations - but to manage our gym we needed something more all inclusive to streamline the process and decided to use Mindbody instead (although that was quite difficult to get setup properly in comparison)

Acuity Scheduling has some great features that I really appreciate, such as timezone detection. This means that when potential customers book an appointment, the system takes into account their location and timezone to avoid any scheduling errors or confusion due to differences in time-zone. In addition, this platform provides flexible availability settings, allowing us to set custom rules, including buffer times between appointments and blackout dates, to manage our schedule more effectively. These features have been really helpful in improving our appointment management process.

I have been trying to identify something that I dislike about Acuity, but I'm struggling to do so. It's possible that my appointment scheduling needs are relatively straightforward, but overall, I am very satisfied with Acuity and the benefits it has provided for my team thus far.

It's The best platform for myself .It is very easy to use for me and for my colleagues. The Reminder system Justt works awesome.It has a free version which is good for those who looking for a simple scheduling. I am very impressed by this because it is very easy to use.

Most of time cancels completely disappears from the calendar without Any alert.The cost of some of more advanced features is little bit high.Their costumer service a little bit slow to respond.

I like how easy Acuity Scheduling is to use. It’s very user friendly and I set everything up quickly and easily.

I would love if it integrated with my internet CRM system

It is very easy to customise your brand and set up for calendar needs for your clients using this app. It offers two way integration with Google calendar and integrates with stripe for payment processing which is really important.

There are no demerits at all. It's absolutely superb.

Acuity integrated into my website very well, if I had more clients scheduling appointments through my website that would have been very helpful.

Acuity's fees were not appropriate for the amount of help it offered my business. I am sure it would be just fine for a business with a higher number of scheduled appointments, but it just wasn't worth it for me.

I really love that myself and the client get an email to confirm the booking instantly, I love the color coding of my treatments in a glace, I know who has booked a massage and the length of time or if it's an energy healing or reflexology & my clients say its really easy to use.
Squarespace has been quite fast in getting back to me with any problems or queries and mostly provide a video on how to address any problems with step by step instructions which is super helpful by last website provider would take over a week to get back to me and want to charge me each time even when it was their mistake so Squarespace/ Scheduling service makes me extremely happy I feel they are supporting me in my business and understand the urgency of having a to fix any problems.
Great work Squarespace /Scheduling I appreciate the service you provide and am thrilled with my choice to use your platform and booking system.

I have only been using this for 6 days so the things I would add or change may already be a possibility and I just haven't had the time to work it out as yet
Firstly, the block time off is a bit too slow I just want to click block and then the space of time on the day I wish to block and it's done, it's really slow to have to click block and manually fill it out in the side panel
other booking systems aloud the way I wish it to be and it was much more proficient.
on three occasions this week clients have been able to usefully book a time that was already booked by another client and I have had to call and apologize and try to reschedule the last client that booked which is quite embarrassing and the clients don't understand how it's possible. also, I haven't worked out how my clients can book or chose from my two clinic locations I wonder if that's possible?

-The client facing side is much more attractive than other scheduling options
-so easy to customize what the clients see, it's very clean and simple
-3rd party application integration gives many options for growing your business
-the tiered account options, so we can maybe save money in the first few years

-sessions were a little bit confusing to set up, but it might just be our style of scheduling
-Once you set up sessions, when you go to review them is not ideal : We are a company with recurring sessions every day of the week, and the sessions become a long list - other scheduling apps tried allowed the sessions to be viewed in a chart, making it easier to check and adjust
-clients being unable to book more than one person easily - I don't think all of them will understand that they need to 'Add A Time' until they have the correct number of time slots chosen

I love the look. It's clean, sharp and very easy to sync with your branding.
I have been using it for over a year and never had any issue with it, notifications, email reminders for clients, syncing with different personal and work calendars, accepting payments for appointment bookings.

Lack of free version. Sometimes I wish they had a free version with reduced features for clients who need an online booking system but expect only 5 bookings per month. $14 is a bit too much for them so they usually go with Calendly.

Having a scheduling software in general is such a game-changer for someone in sales who sets their own appointments. It's so easy for me to have a chat with someone, and if there is interest, I just send them my link to schedule an appointment and they do. It's also super easy to send out emails to prospective clients or existing clients about revisit appointments and include your personalized schedule link. If done right, you will soon see appointments pop up on your calendar "out of nowhere." I just recently had a client schedule a follow-up where we did some business that basically paid for my annual cost of Acuity. It pays for itself so quickly! The system is so well organized, and there are too many customization features to mention. I recommend grabbing a free trial to test it out for yourself. The client-side scheduling page can be made to be super professional and welcoming.

I don't believe there is a way to see a detailed monthly or weekly calendar view in the mobile app. It only shows daily schedules. It would be nice to have monthly and weekly calendar views so you can easily see which days have (or don't have) appointments set yet. (this is easily accessible on a PC)

The top features for me were the ability to have a client make a "reservation, appointment, booking" that is dated more than 1 year from the current day. Many competitors have a restriction on future bookings which only allow you to make a booking within the next 365 days. In my industry, dealing with Weddings, future ability to make a reservation 2 or even 3 years from the current day is crucial.

The number 2 feature that I believe is underrated and is very important in many industries is the fact that appointment add-on's such as a time extension or a same-day rehearsal, Acuity was one of the only that took that specific booking and reflected that overall appointment time into my future availability. Not all applications factor in "add-on's" into the future appointment availability which can cause problems in servicing other clients who now have an opportunity to schedule the service even though you the provider might not be available. Another great feature is that Guests who pay for the service in full have the ability to give you a tip. (which is a rare feature among. these appointment application solutions.)

The only cons are that even their top tier level plans which go for approximately $45/ month still do not come with phone support. While setting up your account is quite streamlined and simple. I still have a personal opinion on those applications that cost a specific amount per month should provide phone support. I would like to note that their email support was on point and did respond better than some other competitors I have used in the past.

I like Acuity because it is easy to incrporate and maange multiple calendars at once whether fora solo practitioner o r for a multi practiitioner practice. We have been ablet o provide access to about 2 dozen different calendars usingthe tool and beign able to track all the appointmn types on the back end is great for our marketing intel as well.

There is definitely a learning curve in settin this up. It is not as intutive as other platforms I ahe seen but aI thin that comes with the robust features of the platform. Getting new contractors onboarded is somewhat challenge=ings as many folsk are not familiar with syncing their calendars this way or setting up time zones correctly which can cause problems when working with clients.

Acuity is a great tool for scheduling individual sessions, as well as classes and packages for coaching or events. It is easy to use as an administrator, but what makes it great, is that it is easy and very familiar to users - people "Get It" pretty quick!

The way to set up coaching packages is good for the owner, but totally not user friendly. The client gets a code to be able to redeem their coaching classes. I would love for this to be easier and less burdensome on the clients. Also I would love a way for the administrator to be able to set up a client account/portal for the client...rather than having to push back to have them set up. Any steps that require client action - is a negative experience....

I love the features it offers. I love the fact that I'm given a page where I'm able to customize and add important information for my clients to see before booking. I love that it allows me to add coupon codes for my clients to use and let's me have different deposit types for different services. I also love that it has intake forms and offers Instagram and MailChimp integration, and allows me to customize the automatic e-mail confirmation. Its easy to use and makes things run much smoother for myself and clients. I was a die-hard Setmore user, but with all the features I needed and wasn't getting from them, Acuity had them all + more. I'm glad I switched.

The ONLY 2 issues I have so far is the fact that my clients can't book multiple services at once, I'd need to create add-ons, which makes things a bit harder for me, and the lack of customer support over the phone or live chat.

We love the ability for clients to schedule themselves, and once we got everything sorted out with how to logistically set up our schedule to account for how our business runs, it has solved so many issues and problems of knowing when to schedule a client.

The ability to assign resources and set the availability for those resources is really the best part. For almost any client-heavy industry this is a key feature which allows you to maximize your client load in an orderly fashion. We wen't from thinking our schedule was maxed out, to realizing we had the ability to expand our schedule over 50% thus increasing our bottom line.

If you have no worked with a scheduling software before, there is a learning curve. We used Acuity for well over 9 months before figuring out how to really utilize this tool to maximize our studio schedule. Granted, the help and support Acuity offers is amazing, but I tend to DIY most things until I get stuck. By reaching out for help and support when you get stuck, the only minor frustration is easily mitigated and goes away quickly.

By far, the best feature is the ability to have clients schedule their own appointments. As a busy person, I don’t often have the time for the back and forth of scheduling a client. With Acuity, they can look at my schedule, see when I’m free, and then put themselves in wherever it’s convenient for them. I also like that the calendars adjust for time zones. This is helpful if you have clients all over the country yet don’t want to have to figure out the time differences. The tutorial for Acuity was very informative and made using the program a breeze. Having the calendars sync up for groups is also very handy rather than having everyone input the info individually.

Sometimes, there is such a thing as too much. Acuity has so many features that it’s overwhelming. There is no way I could use every single feature, so it seems like overkill. It’s also made even more difficult because there is no phone support. If I had a number I could call, perhaps they could explain to me what each of the features does that way I’m not so overwhelmed. Phone support would also be handy in case something breaks, most likely from trying to figure out the different features. With something as important as your schedule, you need to have almost instant solutions, and lack of phone support means you have to wait to get a response, which costs time and money lost.