Avis clients sur Coupa
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Avis clients sur 108
- Secteur d'activité: Gestion d'organisme à but non lucratif
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Supply chain solution that actually works
Publié le 06/08/2019
It has been a refreshing experience considering we were moving from a manual system. Procurement...
It has been a refreshing experience considering we were moving from a manual system. Procurement process has never been any simpler. I like that I can place my requisitions anytime and from anywhere! That I can track the approval flow is also a plus for Coupa
Avantages
Its flexible and has great availability
Took lesser time to understand and get to using
Mobile support is a good thing
Customer support is great
Inconvénients
I cant seem to be able to edit items from a copied requistion when its a product already in the system catalog; thats a no brainier really
- Secteur d'activité: Transport routier/ferroviaire
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Supply Chain Guru and Coupa CSO
Publié le 22/03/2024
Avantages
Coupa has a lot of fonctionnalities and solutions that offer anything you want and need for supply chain purposes. It offers a wide range of easy-to-use training courses.
Inconvénients
The primary thing is that Coupa has a really expensive pricing structure.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Difficult to Navigate
Publié le 10/04/2024
Avantages
Nothing. I like nothing about Coupa software
Inconvénients
Poor customer service. Invoices never get paid on time.
- Secteur d'activité: Produits pharmaceutiques
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les mois pendant plus d'un an
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Invoice management platform
Publié le 08/06/2024
Avantages
It is pretty easy to search through past invoices and drill down for more information.
Inconvénients
The interface feels pretty simple, and I’m not sure how much customization is available.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Simple and Efficient
Publié le 07/12/2022
Avantages
Personally, I don't have a lot of experience with any other expensing software, so I do think Coupa is great for what it does. The platform is fairly straightforward, which serves my teams' purpose for it, as we primarily expense travel.
Inconvénients
I wish Coupa had more comprehensive onboarding for users, as well as a bit more functionality, or even helpful tips and guides.
- Secteur d'activité: Cosmétiques
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 3.0 /10
Necessity in corpo
Publié le 11/01/2022
Avantages
Looks nice, after initial configuration quite easy to use when you repeat actions
Inconvénients
Hard to do new things, not intuitive, sometimes you can't do something but UX doesn't tell you why
- Secteur d'activité: Institutions religieuses
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Coupa Review
Publié le 09/01/2019
It's quick and easy to use and learn!
It's quick and easy to use and learn!
Avantages
It is so easy to put in a request for a PO and attach documents and information needed for the purchase. The request then gets sent to the appropriate people for approval and purchase. The accounting team then does the rest!
Inconvénients
I forget to upload the receipt sometimes.
- Secteur d'activité: Articles de sport
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Incredibly Frustrating
Publié le 10/05/2019
Avantages
For an invoicing software, it does the trick. It can keep track of what you owe and how long you've owed it.
Inconvénients
Where to begin? The UI is terrible. The software is incredibly cumbersome and not user friendly at all. I can't imagine why anybody likes using it.
- Secteur d'activité: Services financiers
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Provenance de l'avis
Note globale
Extremely easy to use, reports have very relevant information, great value
Publié le 07/04/2014
I have been using Tripscanner for some time and have found it extremely easy to use, the reports...
I have been using Tripscanner for some time and have found it extremely easy to use, the reports are very easy to understand and have very relevant information. It took me almost no time to get set up and start using the service. It is a great value, as the price is very low, yet it gives you very valuable information and it can also save you money on hotels, car rentals.
- Secteur d'activité: Gestion d'organisme à but non lucratif
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Daily problems with Coupa
Publié le 18/09/2019
Very bad, always have problems with the page, can't change the password and the message error is a...
Very bad, always have problems with the page, can't change the password and the message error is a random message that do not help.
Avantages
Can customize a lot in the view and basically what you need
Inconvénients
Very slow
Problems with Stage
Release an update and change a lot of things without been notified
- Secteur d'activité: Biotechnologie
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Horrible product with worse support
Publié le 08/05/2023
Below is part of a transcrpt with Support from last week:Support: Hello! I'm {NAME}, how may I be...
Below is part of a transcrpt with Support from last week:Support: Hello! I'm {NAME}, how may I be of assistance today? Me: Well first of [all] the last chat person just HUNG UP ON ME [via chat] because I was letting him know (respectfully) I was not pleased that I can't get phone support...I would like to speak to a manager please...I've been dealing with a problems since yesterday and this is now my 4th chat.Support: Do you want to get connected to the previous person? Me: No. He hung up on me...I would like to speak with a supervisor Support: Sorry for the inconvenience. Me: Yes inconvenience. Also rude. Also, your system is frustrating...I would like to speak with a supervisorSupport: Sorry, but there is no call support available. Can you please elaborate the issue in detail? Me: Well...so far all of the "help" via chat has not been helpful. What do you propose? I am frustrated because I have been over this MULTIPLE TIMES via chat Support: Sorry for the inconvenience. Me: Don't say that again, please. I don't believe it Support: Can you please elaborate the issue in detail? Me: One more time then....After 90 mins and three attempts to get rid of me, I finally had an answer - a very simple (yet non-obvious) "click here and add this" resolution.
Avantages
I really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years.
Inconvénients
I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots.
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Reviews of Coupa: An Efficient and User-Friendly Expense Management Software
Publié le 23/02/2023
Overall, Coupa software is a great solution for companies looking to improve their expense...
Overall, Coupa software is a great solution for companies looking to improve their expense management. It offers many benefits, including simplified expense management, process automation, detailed expense analysis, and integration with other business tools. It can help businesses save time, reduce errors, and make more informed decisions.However, there are also downsides to consider, such as high cost, learning curve for new users, limited customization, and limited customer support in some regions. These factors can make Coupa less accessible for small businesses or those with specific needs.Ultimately, Coupa is a solid choice for businesses looking to improve their expense management and have the resources to invest in premium software. However, it is important to weigh the pros and cons before making a purchase decision and consider specific business needs to ensure Coupa is the most appropriate solution for them.
Avantages
Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools.
Inconvénients
Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice.
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Coupa
Publié le 21/10/2022
Overall experience is positive considering the time it saves and power it gives to its users .
Overall experience is positive considering the time it saves and power it gives to its users .
Avantages
Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth
Inconvénients
Sometimes it hangs and does not respond but it happens rarely
- Secteur d'activité: Logiciels
- Logiciel utilisé toutes les semaines pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
End user's love but application team might face hurdles
Publié le 05/06/2018
Effectively reduces cost, better operational efficiencies and better end user experience
Effectively reduces cost, better operational efficiencies and better end user experience
Avantages
The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.
Inconvénients
The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Coupa - Best for your Business
Publié le 29/09/2022
Overall experience is good with Coupa Support and must be recommended.
Overall experience is good with Coupa Support and must be recommended.
Avantages
I have used Coupa Software for Supplier/Vendor management and Purchasing modules. i have found this software easy in use and give flexibility to do customization as per business requirements.
Inconvénients
The Customer Support needs to be improved. On raising incidents for issue we need to do multiple followups.
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Coupa is a versatile platform for procurement as well as billing
Publié le 04/02/2019
This system works well and eliminates a lot of manual entry on the AP department.
This system works well and eliminates a lot of manual entry on the AP department.
Avantages
You can make it as formal or informal as you want.
billing off of a PO is very simple
Inconvénients
sometimes the servers speed is an issue.
it can take up to several minutes to process a single record.
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
All purchases are placed through this system to deliver to accounting
Publié le 03/04/2018
Avantages
The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through.
Inconvénients
Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price.
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Most modern platform with some downfalls
Publié le 05/02/2018
Avantages
Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well.
Inconvénients
Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les mois pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Review of Coupa Procurement
Publié le 14/04/2020
I've used Coupa for close to 5 years now. While the product provides a good value to it's primary...
I've used Coupa for close to 5 years now. While the product provides a good value to it's primary functionality, the product lacks a level of polish to it. The navigation and processes to do specific steps feel clunky and not very smooth. I've looked for things only to ask Accounting where something is at because I simply can't find what I'm looking for.
While overall an ok to good piece of software there are pieces of it that make it time consuming to use and because of that I only use it when I absolutely have to.
Avantages
Pros of Coupa:
- Allows process and systems to work through large purchases
- Helps better keep track of the purchases needed for the company (whether they be large or small)
- Ties the purchases to a PO for Accounting and Finance teams to keep track of.
Inconvénients
Cons of Coupa:
- The usability of the product isn't polished. You can't find a submitted request easily to see who has the next step in the approval process
- It's difficult to search for created items in Coupa
- You end up searching for large amounts of time to do things in the product you need to complete but are not quite sure where those things you need to do are at.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Coupa wholesome solution for P2P requirement
Publié le 05/08/2022
Avantages
It has some world class source to pay off the shelf module which are easy to deploy in any environment.
Inconvénients
Inventory Management module is still can be improved with real time management systems.
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
simple and user friendly expense management software
Publié le 06/02/2018
mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics
mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics
Avantages
Coupa makes reimbersement of employee expenses a breeze. Credit card Transactions can be automatically loaded.Coupa expenses Mobile app comes with voice capture capability. The expenses approval workflows are streamlined. Expenses policies can be changed easily. Based on the expenses history and other industry data, coupa flags each expense on a frugal meter thus encouraging employee to spend less.
Inconvénients
Coupa needs to be integrated with ERP for accounting and payments. Sometimes this is a pain as there can be integration issues.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Coupa is very good, but can still improve
Publié le 13/09/2019
Overall, Coupa works fine, it's a lot better than other expense management systems, but could still...
Overall, Coupa works fine, it's a lot better than other expense management systems, but could still be better, particularly in the UI
Avantages
Generally speaking Coupa works very well for me. I can get my expenses done fairly quickly using the software.
Inconvénients
The UI in Coupa isn't great, moving expenses from the wallet to a report is easy to make mistake in. The UI in the mobile client isn't great and it's not obvious what you're looking at some of the time.
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Coupa is so easy to use and helps keep budgets in line, especially with approvals in place.
Publié le 22/03/2018
Avantages
Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing!
Inconvénients
Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once?
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Coupa is the worst software I have ever used
Publié le 01/10/2019
Avantages
Absolutely nothing. The software is the least institutive, user friendly I have ever used.
Inconvénients
Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed.
- Secteur d'activité: Conseil en gestion
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Coupa Expenses
Publié le 24/10/2018
Avantages
Coupa Expenses allows me to easily create expense reports to submit for reimbursement. It is easy to log in via the web and I can create multiple expense reports per month for different projects. My company was able to pre-populate the expense categories and projects so I can classify my expenses properly.
Inconvénients
When loading a receipt it take a few seconds to actually load which slows down the process when I have to add a lot of expenses.
