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Avis clients sur 969
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Agenda très pratique
Publié le 18/12/2022
J’utilise, c’est une plate-forme de planning depuis de nombreux mois . Je suis très satisfait. Ça...
J’utilise, c’est une plate-forme de planning depuis de nombreux mois . Je suis très satisfait. Ça me permet d’avoir une vision totale sur mon agenda
Avantages
Sa me permet de réglé mon planning et mon agenda aide manière fiable
Inconvénients
Le support client est un peu lent réponde pas très précise
- Secteur d'activité: Transport routier/ferroviaire
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Resa
Publié le 24/12/2022
Avantages
On arrive à faire des comparaison sur les tarifs et c'est un avantage énorme pour les Agences de voyage.
Inconvénients
Des fois il y a des bugs ce qui entraîne une lenteur dans le traitement des billets.
- Secteur d'activité: Développement et commerce international
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Logiciel de point de vente
Publié le 28/10/2023
Avantages
Cela permet une bonne et facile à naviguer
Inconvénients
Relié les packages est plus difficile pour l'obtention des prix

- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic experience, the software is amazing, Its very user friendly
Publié le 14/06/2018
The sofware helped our business in a great way, it has helped us expand our business that are great...
The sofware helped our business in a great way, it has helped us expand our business that are great for small studios.
Avantages
the system has amazing features and reports that make running your business very easy because you have inmiate access to your information and database.
Inconvénients
It's a little bit hard to get the reports and see the customers previous payments and visits, but once you get the software it is easy.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great business partner
Publié le 24/09/2019
Avantages
I really like how Booker allows clients to schedule on line and purchase gift certificates. Most clients love the ability to schedule on line.
Inconvénients
It can be difficult to maneuver around in the settings.
Alternatives envisagées
MindbodyPourquoi choisir Booker
Because booker offered on line gift certificates.Pourquoi passer à Booker
I liked that people do not have to have an account to get in the site or to schedule a massage.- Secteur d'activité: Édition
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
I used to love Booker, but fixes and updates come slowly and customer service is terrible!
Publié le 30/10/2017
Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will...
Booker is a robust solution for online scheduling and taking payments too. In theory, Booker will save you loads of time since customers schedule and manage their own appointments. In reality, we spend too much time on the phone with Booker trying to work out quirks.
Avantages
Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.
Inconvénients
Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Booker review
Publié le 15/10/2019
I hated them and will never go back. Absolutely negligent business practices by their vendor...
I hated them and will never go back. Absolutely negligent business practices by their vendor companies.
Avantages
When I first signed with Booker, I liked the merchant services fees were better than Mindbody Online. Also, I liked that I locked in a significantly cheaper monthly rate as opposed to Mindbody.
Inconvénients
The automatic emails at the time, could not be turned off. It didn't work with my type of business. Also, I hated the company that handled their merchant services. They put my account on hold after trying to cancel their services. A ridiculous customer service representative froze my account so then no deposits could go through affecting my payroll. No one told me that canceling my services with Booker would affect the merchant services or my ability to receive deposits. Absolute jerks.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great Software, Always Improving
Publié le 08/05/2018
Avantages
Booker is a great website for booking clients, and the ease of use is welcome as less time is spent booking which frees up more time to pursue more clients and to attend to current clients needs.
Inconvénients
There have been some ups and downs with the software, though they do try to implement fixes as soon as they can. As with any software, or anything else, really, when one fix is applied other issues tend to crop up as things progress. Constant room for improvement.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Look elsewhere for scheduling & business software
Publié le 10/02/2023
disappointed
disappointed
Avantages
can access schedule from mobile devices || clients can book appointments via web link
Inconvénients
unreliable , inconsistent, lack of ownership when software not working, lack of ownership when they add services to our list that we don't offer, no report is accurate
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Booker Software is Awesome!
Publié le 07/05/2019
I have used Booker for the past 19 months. I haven't once wanted to look at any other software, as...
I have used Booker for the past 19 months. I haven't once wanted to look at any other software, as they have helped me fulfill my needs for my clients. I recommend them highly to any salon or spa looking to take care of the clients whole process from booking, to reminding, to following up!
Avantages
I like the versatility of this software. It allows me to schedule, remind, and follow up on clients appt's. I love it! Also, if I ever have issue's with the software, booker's support team is amazing to help me work through any concerns.
Inconvénients
Can't think of any! It has been a very positive experience!

- Secteur d'activité: Études de marché
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Decent platform for business management and booking appointments!
Publié le 22/01/2023
I found it an average platform for providing a decent appointment scheduling service to our...
I found it an average platform for providing a decent appointment scheduling service to our customers.
Avantages
Convenient to use and make online appointments. Integration is easy and its mobile application is also very user-friendly. Its loyalty point feature is also very useful in attracting customers.
Inconvénients
Interface can be improved. Very frustrating to use due to its frequent down-time. Additional features of adding samples or images can be an added advantage.
- Secteur d'activité: Santé, bien-être et fitness
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Provenance de l'avis
Note globale
Outstanding Software and Customer Service
Publié le 15/10/2014
I have been a client with Spa Booker for 5 years. In that time Spa Booker and their incredibly...
I have been a client with Spa Booker for 5 years. In that time Spa Booker and their incredibly knowledgeable team have helped me build and retain my clientele. The feature of this software are user friendly for both the account holder and the client. With features such as online booking, promote, and a slew of reports, this is the only software I would rely on to manage the back end of business! The online feature acts as a 24 hour receptionist that my clients depend upon for their booking needs, not everyone runs on the same schedule or may not want to make phone calls to the business for discreet waxing appts, this adds comfort to our clients when scheduling. The newly added promote feature has brought back clients and regained an opportunity for those who we haven't seen over a long term period of time. The segments add different discounts based on your last service. Within one month of using this new tool my business had generated thousands of dollars from clients we would have otherwise considered a "lost" client. Spa Booker is always finding innovative ways to remain on the cutting edge with features that are consistent and easy to use! The have their clients in mind when adding features that will ultimately help grow, retain and maintain business and revenue. I know many businesses alike that would benefit from this software as it has been instrumental to the success of my company!
- Secteur d'activité: Services et technologies de l'information
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Provenance de l'avis
Note globale
Great App
Publié le 01/10/2014
We have been using Booker for two and a half years now and we are extremely satisfied with the...
We have been using Booker for two and a half years now and we are extremely satisfied with the product. This is a full featured system that supports managing appointments, point of sale, gift card sales and the use of series or memberships. The system tracks employee pay reasonably well. It also provides a fair number of reports to help manage the business. This is so much better than having to track appointments in one place and handling payment in another system. One customer database supports the entire business.
Avantages
Being one fully integrated system is fantastic. Online booking and instant gift certificates are terrific features. We also enjoy being able to define specials that can easily be applied. I have found the customer service people to be very helpful.
Inconvénients
Booker still struggles with the bugs in their releases, although things have improved greatly in the last couple of releases. The product would benefit from an ad hoc reporting tool to enable customers to define their own reports.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Booker wants you to use endless work arounds because they can't get it right
Publié le 23/11/2020
I am stuck in Booker because I have been using it since 2014. My client data base and content are...
I am stuck in Booker because I have been using it since 2014. My client data base and content are huge, they have been purchased by mindbody and I had hoped for an improvement, but its worse.
Do not get stuck with this software, purchase something else. They require you to do work arounds because the software does not function properly. The reporting is shite. Please do your self a favor and look else where.
I have tow spas and they are on different versions of booker. I have asked multiple times to be placed on one version or the other.
Avantages
It has a lot of useful features, sadly very few of them work as expected.
- membership processing
- gift certificates
- embedded special codes for marketing
- pixels for marketing
- cancellation policy implementation
- customer service availability
- appointment scheduling
- sales reporting
- freezing memberships
- mail campaigns and marketing
Inconvénients
ABSOLUTELY EVERYTHING with this software requires a work around.
-I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't
- freezing members is great, but then booker charges them for ALL the months they have been frozen
- you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos
- special codes for marketing do not auto populate for orders and cannot be found from within the order
- pixels for marketing from their marketing tools do not work
- cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night
- groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous
-sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth
-members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months
- customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem.
- the marketing tab does not load on my booker if im running from chrome.
Alternatives envisagées
ZENOTIPourquoi choisir Booker
Mindbody was old and clunky, I switched after only a couple months of use.Logiciel antérieur
MindbodyPourquoi passer à Booker
It seemed more modern and sleek at the time. Seemed to offer better options and functionality. The customer service team was great and seemed like they would be on point. There was a time when I was referring our clients to them but had to stop because the feedback from them was so awful Choosing the Booker software was one of the worst business decisions I have ever made.- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé Autre pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Awful experience
Publié le 10/01/2020
Absolutely terrible. I am So disappointed in MINDBODY for doing this to me!!
Absolutely terrible. I am So disappointed in MINDBODY for doing this to me!!
Avantages
Nothing. What I would have liked most was for it to integrate with systems that I was promised it would integrate with. What I wouldve like was for it to look and work the way they told me it would. I would Have like to be able to easily import and export client, series, as calendar data...this is currently my nightmare and it’s a SCAM that they make you pay for it before seeing how and if it really works for you. That should’ve been my red flag...the contracts and the extremely high start up price.
Inconvénients
What they sell and what they give are two different things. The software is incredibly complicated to use and there are tons more systems that work better and with more ease. I purchased this because I am in A neighborhood that has tons of exercise places that use MINDBODY and Booked was apparently bought by Mndbody but it doesn’t look the same, work the same, and frankly the customer service has been terrible at communicating. If I could actually see this software works then I may change My review, but for now I am angry. This company waists your time and gives you the run around.
Pourquoi choisir Booker
I never Switched because it became clear early on that MINDBODY has probably screwed me over. Massagebook was great but I wanted the supposed exposure and Instagram integration (which they no longer have!) that massage book just doesn’t have yet.Pourquoi passer à Booker
Apparently for reasons that do not exist. I have Buyers remorse and I am so sad and angry over this.- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Horrendous. Terrible Experience. Bad Platform. Bad Support.
Publié le 09/01/2018
zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails...
zero. only pain and anguish and wasted money. I can't even get the reps to respond to my emails about a refund. I would strongly recommend against using Booker.
Avantages
I liked the notion of what they "sell" to you. not what they actually deliver. I guess I like that it's a cloud based system, which you can't say for Millennium.
Inconvénients
Booker is going more towards a multi-industry platform & removed many of its spa related functionality. No longer can you create spa packages, for example.
Much of the customization they sell you on doesn't exist at all. It used to on their old platform, but new customers don't get to use that anymore, so your gift card site & the online booking site will look like a Kindergartner designed it in an extracurricular activity.
You don't have the ability to customize categories for your services/products. For example, if you do hydrotherapy, there isn't a category for things like vichy showers. You do have auto repair available though... so congrats.
If you're looking to have a smooth experience with onboarding, you'll be disappointed. The data "expert" we worked with missed his deadline by 4 weeks and then just disappeared. We had to start completely over and then the new "expert" imported the wrong data and we had to start over again. We worked with onboarding for almost 5 months and never got live.
There's no ecommerce capabilities, even though their web site promotes it and their sales people promote it. At this point, it's a flat out lie. Doesn't exist.
You have to work with a 3rd party for your POS system (Clover). We signed up for a special and were supposed to get 2 set ups for free, but they came back to us after we signed up and said "nope, sorry, we were wrong, you can only have one." And, then they sent us 2, except one was incompatible with Booker.
Réponse de Mindbody
Paul,
We're sad to hear about the experience you had during your short time with Booker. This is not the experience we work to deliver, and we are sorry that we couldn¿t deliver something of value to you and your Spa.
If you're still having issues getting a response, please contact sup[email protected] and we'll make sure we get back to you ASAP.
Thank you,
- The Booker Team
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
HORRIBLE FOR CLIENT PRIVACY WITH OTHERS USING THE SYSTEM with restricted STAFF PRIVLAGES
Publié le 16/09/2018
Very Unhappy -Open access for everyone to see all history, private information on a client. If they...
Very Unhappy -Open access for everyone to see all history, private information on a client. If they see a screen with appointments they can see anything for the client with a few clicks.
Other than no privacy Booker works pretty well considering. Im over the customer service answer is - if its a staff they cant see anything- really hire people that know your system and figure out how to add privacy.
Avantages
Easy to navigate and use. Easy to teach new employees how to book appointments - keeps inventory accurate, and payroll is easy access.
Inconvénients
The worst part about Booker is usually you get an experienced person to help although when you really need it you have someone helping doing what you can do , read off their online support. So frustrating!
The worst part about this software is that person- such as STAFF should not be able to look at persons full history or personal information . The quick check in box at the top of appointments that is available to everyone allows all access. Just simply type in a name and here you have it . History, address, pros and cons about client likes and dislikes for everyone to see. NO privacy with this app . Therapist can look up past appointments - and its not their clients . There is no privacy with Booker -anyone can see everything no matter what settings you restrict. Cant wait to change this system to something more owner/ (HIPPA complaint- would be nice) friendly, so employees do not have access to private information. Anyone looking to prevent client information access , watch out for this app. Also continues to use other cc on various accounts, blaming it on whatever internet service you use, funny everyone says the same we all use something different- how can it be us- the business. We continuously have to call customers and apologize . Read other reviews same complaints.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Decent but not great
Publié le 24/01/2017
I like using Booker for its ease of use. It can get confusing since there are multiple ways to do...
I like using Booker for its ease of use. It can get confusing since there are multiple ways to do the same task, though. However, with different learning styles, it is a pretty easy system to teach to people. It is very beneficial as well to allow all therapists to be able to check schedules from home. Our clients like the email and text appointment reminders. We also like the hire Frederick program. It is an easy way to market and bring back old customers or get new ones to rebook. The email they receive after their services is also beneficial for us to understand customer satisfaction and we can immediately respond to negative feedback, grow, learn and maintain customer relations. Their customer service is very good. They are always very prompt with responding to an issue.
My problems with Booker are they have a tendency to glitch often or significantly slow down the system so we have had to resort to either trying a mobile device or handwriting credit slips on occasion. We have also had issues with the online booking and how one picks a therapist which makes things confusing and doesn't always work in our favor so a lot of client education comes into play. By this, I mean that even if a client picks no therapist preference at the beginning they still must choose at the end. Or sometimes they pick a therapist and it doesn't show as a request. I am currently finding out that the credit card processing linked to their service does not have the best rates but it would be more expensive to use another processing system and have to pay Booker's fees. Finally, we have learned the hard way that if a client pays in advance and you do not block out the time slot then another client can book in that same slot.
Avantages
Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program
Inconvénients
Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates
Réponse de Mindbody
Thank you for using Booker Kristin. We'd love to work with you to help with any issues you're having with using the system - reach out to [email protected] if we can help!
Thank you so much for using Booker!
- The Booker Team
- Secteur d'activité: Hôtellerie
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Keeping everyone on the same page
Publié le 30/09/2019
The survey section is really helpful to hear from clients on what we can add or change to make...
The survey section is really helpful to hear from clients on what we can add or change to make their experience the best it can be. The flexibility of having booker app on our phone lets us have everything we need at all times.
Avantages
Booker is so great. Everyone of my staff has their own logins to look at their schedules at any time. My accounting department (that is in a different building) has access to check balances....my HR department can also access it to do payroll....making it easy for us all to stay on the same page of the business. At any time my GM can look at the dash board to see where we stand any any given time of the month. The clients love it because they can make appointments on line and they love the text reminders for their appointments. As the director I want to make sure clients are happy...I get feed back from surveys that let us know if we are doing things right or if we need to improve on things. Bookers Customer service used to be a little frustrating but I feel like they have really stepped it up lately. Thanks Booker for helping us do our job in a very efficient way!
Inconvénients
I wish we could add specials or notes to certain days...their really isn’t any place for that. We end up putting notes in someone’s schedule so it shows up on the day...it works but not ideal.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Please do not choose Booker
Publié le 15/12/2016
Booker has features that real you in but the functionality is antiquated, the "exceptional"...
Booker has features that real you in but the functionality is antiquated, the "exceptional" customer service is non-existant once you have signed a contract and the features promised in the demo are not all delivered. I consistently get the answer that they are sorry but that feature is not part of the package you purchased - even though my sales rep assured me that it was when I asked him about it many times. There has never been an attempt to make it right or even console me for my trouble. The conversion cost me hundreds of dollars in changes needed to my website and credit card purchasing - many of which turned out to be inaccurate information provided by Booker that still did not fix my problems.
Moreover, the software has so many layers and steps to basic operations - it is a way to labor intensive to use. As a small business, your resources can not be tied up in having to change your schedule in three different places just to schedule a client after hours or to have to manually look up each gift certificate number - it doesn't stick with the client when purchased. Come on Booker - these features have been available for years!
Booker was a really bad decision on my part and I am looking for something else to replace it with that won't cost me as much to convert. They really did me wrong- whatever you do, don't take the Clover package as this is the software I am working with. They don't tell you ahead of time that it is a different program you than what they demo to you.
Avantages
Ability to create series
Inconvénients
The company is not upfront or honest. The software is antiquated. It is way overpriced for what you get. Ease of use is not there - it takes multiple steps to complete simple basic tasks. Customer service is not only lacking, they are often rude and incorporate good cop/bad cop techniques to blur the fact that they do not intend to fix your problems at all.
Réponse de Mindbody
Amy,
We're very sorry that your experience with Booker has not been optimal. We'd love to chat and help you work through these issues if possible.
Please contact [email protected].
Thank you,
- The Booker Team
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Used to be good, now stinks
Publié le 14/01/2018
It works, but I need decent customer service.
It works, but I need decent customer service.
Avantages
Booker works fairly well most of the time, but there are occasional glitches and every once in a while the system will crash, but that seems to have gotten better in time. User friendly and fairly intuitive
Inconvénients
Booker's customer service has gone to waste. It used to be good. You could get someone on the phone who knew what they were doing and they'd solve your problems. A while back they started using a call center in god knows what country and they STINK! It's become impossible to get a hold of anyone who can solve problems. They don't respond to emails, or if they do, it's just an automated response that doesn't really address the issue.
Réponse de Mindbody
Hi Eric-
We are sorry that our customer service didn't meet your expectations. We have invested a lot over the years to add more and more self serve options so that customers can get the help they need without necessarily having to speak to someone over the phone. Overall less than 20% of our customers find it necessary to call into our Customer Service team as most are finding their answers through our online help center or through Booker's intuitive design.
We do understand that some customers prefer to speak directly to someone and we continually monitor and train our Customer Service teams to provide the best support possible for when customers do find a need to speak to a live person. Again, we are sorry that we didn't meet your expectations with regards to our live agent support.
-The Booker Team
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
overall has been good, sometimes tough to get questions answered or get a CSR
Publié le 23/05/2017
Easy on line booking, easy pos, easy scheduling,
Easy on line booking, easy pos, easy scheduling,
Avantages
I like how easy it is for people to book appointments, how it keeps track of room usage, payroll and other functions. Great that is can be used on smartphones for booking appointments on the fly, notifications via text and email!
Inconvénients
System slow downs have been awful the last few months, we have had intermittent notification glitches (ie people not getting notified of appointments), problems with people thinking they booked appointments but for some reason it didn't go through this needs to be better - customers are unaware that it didn't go through because of missing information on their end - a tiny red star doesn't really cut it for people to see. Should say somewhere - at the end if you do not get a pop up saying Thank you for your appointment - you are missing information or your selection didn't go through. I wish there was a more integrated system for marketing that allows target marketing, I didn't like having to purchase yet another system like Mail Chimp and now HireFredrick. Really gets very expensive.
Réponse de Mindbody
Thank you for using Booker and for your thoughtful feedback. We've put a lot of effort into helping the system run faster with greater stability so hopefully you're seeing those improvements. Happy to hear that it's working so well for you overall!
- The Booker Team
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Pretty good, need a more affordable tier for solo practitioners
Publié le 18/08/2017
In general I already covered the benefits....but one thing I forgot to complain about is the...
In general I already covered the benefits....but one thing I forgot to complain about is the difficulty in moving a client with multiple treatments!!! I may have a client booked for 3-4 treatments lasting 2-3 hours, and say the opportunity comes up for them to come in an hour earlier. I can't just move the whole appt up! I have to edit each item one by one, updating the appt after each adjustment!!! or just cancel the whole damned-able thing and reenter it?!
Avantages
Seems to be everything I need, like that it's cloud-based, like that it tracks inventory and gives me reports, allows me to keep great notes....I do think it provides all that's needed.
Inconvénients
Problems with SPEED this past year! Especially if you are in minimum itier. I will say that I'm seriously interested in switching to another company. mindbody offers ASCP/ABMP members a program. It doesn't have as much capability as booker, I think I wouldn't be able to sell products online, etc., but that's not something I use very much anyway.
Réponse de Mindbody
Hi Jennifer - Thank you for your feedback. We've made a lot of in speed/stability this year so you should continue to see improvements there.
We'll share your feedback with our product team regarding appointments as well. We're always working to make Booker better and take your suggestions very seriously.
Thank you for sharing and for using Booker.
- The Booker Team
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
sub par. Booker is always breaking on the busiest days, unreliable.
Publié le 19/02/2018
Avantages
Booker does help us with booking appointments. Our clients really enjoy online booking, however i saw there is going to be an update in the next week. I will be curious to see how quickly they ruin what already works...
Inconvénients
something is always wrong with the software. dropping credit cards, dropping appointments. they took away simple features and moved them to its new Frederick site. as a long time customer, we felt this move was unprofessional. you have to pay so much extra for something as simple as text or appointment reminders. (a feature that used to be FREE). the busiest Fridays, they will do site maintenance and you will be very embarrassed in front of your clients. happens way too much.
Réponse de Mindbody
Crystal -
Thank you so much for taking time out of your day to leave a review for Booker! We're so happy to hear that your clients enjoy our online booking features.
We also want to thank you for providing constructive feedback on certain features that you feel are not working up to your standards. I will relay this information to our product development team so they are aware of the issues you are experiencing.
We truly value your feedback and your business. Stay tuned for future updates - we're always evolving the product.
Thank you!
- The Booker Team
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Terrible customer service
Publié le 04/01/2016
I purchased this product under the guidance of one representative who basically went MIA the moment...
I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money.
I do not recommend this product to anyone at all! Stay away!
Inconvénients
I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money.
I do not recommend this product to anyone at all! Stay away!