Avis clients sur Booker

Admin backend is solid and reliable.
Lots of options to customize. Too many at times since finding just the right setting can take 15-20 minutes or require a phone call to customer service.

Customer front end is weak and confusing. Booker does not allow certain booking options (CF2) to be used in iFrames. This forces you to send customers to a 3rd party website (not yours) to make appointments. Fixes and feature requests come slowly if at all.
If you are interested in using Booker be sure you know what you are getting into before you commit. It is very difficult to get 100, 500, or thousands of customers to move to a new appointment system if you later decide Booker is not what you expected. Get used to what Booker looks like now and be okay with that for the long haul. Don't plan on being able to add a feature of even getting Booker to fix bugs. Booker will show you a long list of "fixes" and revision numbers of updated software. I have never known any of these updates to address a bug of concern we had with the SaaS. Customer requests are ignored and bugs are described as features. Yes, they really are! For example, in some places staff names are sorted by first name and in other places they are sorted by last name. This does make it feel like you are using different software products and will infuriate you at times.
Different interfaces all work differently. In other words, they all feel like different products. We use the admin interface, the Booker iOS app, the Booker customer app, CF1, and Facebook app. That seems like lots of great options until you realize how disjointed and different they all are. You are not merely learning one software package, you really have to learn them all.

I like the versatility of this software. It allows me to schedule, remind, and follow up on clients appt's. I love it! Also, if I ever have issue's with the software, booker's support team is amazing to help me work through any concerns.

Can't think of any! It has been a very positive experience!

Being one fully integrated system is fantastic. Online booking and instant gift certificates are terrific features. We also enjoy being able to define specials that can easily be applied. I have found the customer service people to be very helpful.

Booker still struggles with the bugs in their releases, although things have improved greatly in the last couple of releases. The product would benefit from an ad hoc reporting tool to enable customers to define their own reports.

It has a lot of useful features, sadly very few of them work as expected.
- membership processing
- gift certificates
- embedded special codes for marketing
- pixels for marketing
- cancellation policy implementation
- customer service availability
- appointment scheduling
- sales reporting
- freezing memberships
- mail campaigns and marketing

ABSOLUTELY EVERYTHING with this software requires a work around.
-I have lost members because the software randomly double and triple charges them each month and doesn't represent it in the recent orders tab so it looks as if it hasn't
- freezing members is great, but then booker charges them for ALL the months they have been frozen
- you cannot put special deals on for the holidays on gift certificates = no holiday gift certificate promos
- special codes for marketing do not auto populate for orders and cannot be found from within the order
- pixels for marketing from their marketing tools do not work
- cancellation policy is great but if the person does not have a cc on file then you cannot close the order which makes it impossible to close the drawer at the end of the night
- groups often book under the same name , booker requires you to CANCEl that appt rather than just changing the name - ridiculous
-sales reporting is not customizable, past membership reporting cannot be done. it only shows current numbers regardless of the date you enter. kind of hard to measure growth
-members may freeze their monthly billing, no benefits are accrued but when you take the freeze off it autocharges all previous unpaid months
- customer service is available - but they are often unknowledgeable and can only submit requests to development and they take months even years before they fix your problem.
- the marketing tab does not load on my booker if im running from chrome.

Easy to navigate and use. Easy to teach new employees how to book appointments - keeps inventory accurate, and payroll is easy access.

The worst part about Booker is usually you get an experienced person to help although when you really need it you have someone helping doing what you can do , read off their online support. So frustrating!
The worst part about this software is that person- such as STAFF should not be able to look at persons full history or personal information . The quick check in box at the top of appointments that is available to everyone allows all access. Just simply type in a name and here you have it . History, address, pros and cons about client likes and dislikes for everyone to see. NO privacy with this app . Therapist can look up past appointments - and its not their clients . There is no privacy with Booker -anyone can see everything no matter what settings you restrict. Cant wait to change this system to something more owner/ (HIPPA complaint- would be nice) friendly, so employees do not have access to private information. Anyone looking to prevent client information access , watch out for this app. Also continues to use other cc on various accounts, blaming it on whatever internet service you use, funny everyone says the same we all use something different- how can it be us- the business. We continuously have to call customers and apologize . Read other reviews same complaints.

Ease of use can be accessed remotely by all therapists, no additional cost per therapist for use, HireFrederick program

Online booking inconsistency with picking a therapist and it not being a request vs no preference and still having to choose a therapist. Glitchiness! Slowness! Taking payment in advance opens time slot for others to book in. Feeling stuck with their credit card processing or high fees to use another one with better rates

Booker is so great. Everyone of my staff has their own logins to look at their schedules at any time. My accounting department (that is in a different building) has access to check balances....my HR department can also access it to do payroll....making it easy for us all to stay on the same page of the business. At any time my GM can look at the dash board to see where we stand any any given time of the month. The clients love it because they can make appointments on line and they love the text reminders for their appointments. As the director I want to make sure clients are happy...I get feed back from surveys that let us know if we are doing things right or if we need to improve on things. Bookers Customer service used to be a little frustrating but I feel like they have really stepped it up lately. Thanks Booker for helping us do our job in a very efficient way!

I wish we could add specials or notes to certain days...their really isn’t any place for that. We end up putting notes in someone’s schedule so it shows up on the day...it works but not ideal.

Ability to create series

The company is not upfront or honest. The software is antiquated. It is way overpriced for what you get. Ease of use is not there - it takes multiple steps to complete simple basic tasks. Customer service is not only lacking, they are often rude and incorporate good cop/bad cop techniques to blur the fact that they do not intend to fix your problems at all.

Seems to be everything I need, like that it's cloud-based, like that it tracks inventory and gives me reports, allows me to keep great notes....I do think it provides all that's needed.

Problems with SPEED this past year! Especially if you are in minimum itier. I will say that I'm seriously interested in switching to another company. mindbody offers ASCP/ABMP members a program. It doesn't have as much capability as booker, I think I wouldn't be able to sell products online, etc., but that's not something I use very much anyway.

I purchased this product under the guidance of one representative who basically went MIA the moment my card was charged. He set up a training appt at the wrong time from a previously agreed upon time. He also told me my "sign up fee" was a "set up fee" which made me think I was going to at least be assisted in setting up my acct. I tried several times (email and calls to his direct line) to reach him the moment I received the confirmation email for my training time, never received a response back. At that point I attempted the main number but couldn't get through for days. Your wait time is 2 minutes is what I heard for several calls totaling in over 30 min +. I finally reached someone (6 days after initial purchase) and I had decided to cancel my acct. due to my experience with poor customer service. I was told then that my investment, in what I thought was a set up fee, cannot be refunded as sign up fees are nonrefundable. On top of it all they charged my acct a prorated amount for 8 days of service (assuming 8 bc they were slow in canceling). So now after not receiving any training or set up assistance with many hours sitting on hold they are still keeping my money.
I do not recommend this product to anyone at all! Stay away!