Userlike

4,6 (646)
Écrivez votre avis !
Aidez vos clients quand c'est important, où c'est important.

Note globale

4,6 /5
(646)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,5/5
Support client
4,6/5

96%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 646

Rached
Note globale
  • Secteur d'activité: Design
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Intégration facile

Publié le 18/01/2024

Avantages

Facilite l'interaction avec l'utilisateur final et vous permet d'avoir plus de contact avec le client

Inconvénients

En réalité rien, tout cela est dû à mes attentes

Réponse de Userlike

Hi Rached,
Thank you for your review. We're happy to hear that you're enjoying Userlike.
Happy Chatting!

Fakher
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Facile à utiliser

Publié le 14/03/2024

Avantages

L'interface utilisateur est simple mais efficace, elle possède de nombreuses fonctionnalités utiles et il est facile de la mettre en œuvre dans nos opérations

Inconvénients

Jusqu’à présent, il n’y a rien à souligner

Réponse de Userlike

Hi Fakher,
Thank you for your review.

We wish you success and have fun chatting!

Lou
Note globale
  • Secteur d'activité: Textile
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Userlike review

Publié le 28/08/2019

Globalement, je suis très contente de l'outil Userlike et nos clients sont aussi très satisfaits.

P...

Globalement, je suis très contente de l'outil Userlike et nos clients sont aussi très satisfaits.

Pour l'instant, nous ne pouvons encore évaluer la performance de cet outil mais nous savons déjà que grâce à lui nous avons reçu beaucoup moins de mails dans notre boîte mail de contact.

Avantages

-> Chat panel très facile d'utilisation
-> Widgets très faciles à configurer
-> Réactivité du chat
-> Les macros
Etc ....

Inconvénients

-> Pas d'envoie de fichier dans le chat panel
-> On en peut pas répondre aux messages hors ligne directement sur Userlike
-> Il manque certains paramètre de configuration

Rached
Note globale
  • Secteur d'activité: Matériel informatique
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Indispensable

Publié le 05/02/2024

Avantages

J'aime bien la connexion facile à la plateforme

Inconvénients

C'est un peu compliqué au début de connaître et d'exploiter toutes les fonctionnalités

Réponse de Userlike

Hi Rached,
Thank you for your review!
Happy Chatting!

Danielle
Note globale
  • Secteur d'activité: Design graphique
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Userlike : une plateforme de chat en direct pour une meilleure expérience de vos clients

Publié le 19/02/2023

Avantages

Userlike est compatible avec toutes les plateformes, y compris les sites web, les applications mobiles, les réseaux sociaux, etc. Il est en plus d'utilisation très facile.

Inconvénients

Le fait que ce soit à payer tous les mois, empêche un entrepreneur débutant de se l'offrir.

Christian
Christian
Note globale
  • Secteur d'activité: Loisirs, voyage et tourisme
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Quick Customer Service Plus It's FREE

Publié le 15/02/2017

I like that it's an option to use this resource for absolutely free. It's a useful feature and you...

I like that it's an option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features. What is nice, is that it allows customers to leave an email for when you are not available to chat and this feature follows the customer to every webpage in a way that does not hinder the customer or website experience.

Nguyen
Nguyen
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 201–500 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Good value for money in overall despite few instabilities in oeration

Publié le 07/03/2018

A good value for money, specially for small and medium size company with lots of useful features...

A good value for money, specially for small and medium size company with lots of useful features and exceptional ease of use

Avantages

Very easy to use menu and dashboard. Powerful configuration, specially wording config. Chat butler is simple kind of bot but quite interesting, surprisingly at the entry-level pricing. Features like data export and chat-URL-source tracking are essentially useful to us to track down and measure digital marketing activities. Pricing is competitive given ranges of features provided. Package Team shall fit majority of small and medium business.

Inconvénients

A capable chat bot would be useful even at a premium. Some instabilities are noted such as chat disappeared when both agent and customer were actually online, customers were shown offline message when agent was online

Ivan
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

It's looking good, but it's buggy and quite expensive

Publié le 09/05/2018

Avantages

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Inconvénients

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

Tony
Tony
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Simple to set up and use

Publié le 07/11/2018

With a need to interact more closely with our site visitors, Userlike provided the answer in a...

With a need to interact more closely with our site visitors, Userlike provided the answer in a simple interface that can be installed with one line of code

Avantages

The features and integration options are what made Userlike our first choice of chat app

Inconvénients

The trial period a bit short to properly evaluate before signing up to a plan

Tom
Tom
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

New Customer Experience with Userlike

Publié le 21/02/2017

We wanted a quick solution for upgrading our customer experience in searching and buying products...

We wanted a quick solution for upgrading our customer experience in searching and buying products in our onlineshop. So we integrated the userlike chat system. A new great way to interact with our customers directly and get a quick response. Easy way to install and user friendly Dashboard and chatpanel.

Avantages

- easy in use
- awesome dashboard

Inconvénients

Backend possibilty to change the header Offline Chat Messages

Ruben
Ruben
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

It's amazing!

Publié le 06/12/2017

Avantages

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

Romano
Romano
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Userlike Review

Publié le 22/02/2017

Userlike is a great onsite chat software. It is easy to implement and to use. The direct communicati...

Userlike is a great onsite chat software. It is easy to implement and to use. The direct communication with users raises our conversion rate. The service is great, we get answers within a few hours.

Avantages

- Easy to use
- Top support
- Working without problems
- Clean interface

Inconvénients

- Some special features are missing, e.g. prioritising chat partners

Logan
Logan
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: 2–10 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation

Sale sIncreasing Chat System

Publié le 18/11/2015

So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly...

So far we are loving our experience with Userlike. It’s easy to manage and maintain. It has greatly increased our contact with our customers and makes it easy for them to ask us quick questions. Many of our chats end in sales that may not have happened without the chat program. Userlike has a great clean look to it and makes it a simple process for our customers to chat with us.

Avantages

It’s great to see the url that customers are looking at during the conversation and to have the live view of what they are typing. It makes it easy to have quick responses to questions and point customers in the right direction.

Inconvénients

There isn’t a phone app available for Userlike which would be really nice for when I’m not sitting at the computer. Their mobile site looks nice, but just not as nice as an app would be. It would also be nice to have the ability to save replies for the most common conversations.

Miquel
Miquel
Note globale
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Very useful and intuitive

Publié le 28/12/2017

Avantages

Software quality is very high. Very easy to use and integration with the web is also very simple.
The design is modern and very user-friendly. With a lot of functionalities.

Inconvénients

Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default.
Integration with WhatsApp could be interesting.

Romy
Romy
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Live Chat via Website

Publié le 19/09/2018

Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question...

Mainly Questions somebody has. If the are Looking for a specific Hotel they might have a Question About it. So they can send a message which we answer. Sometimes we even have requests for offers via the Chat.

Avantages

It is cool to Chat live with a potential Customer. You can immediately answer their Questions.

Inconvénients

Well, there is Nothing negative I can say. Easy to handle and self explaining

Gilbert
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

We can easily inform, help our customers. also promote sales. Decrease phone calls and emails.

Publié le 30/06/2017

This software let us increase our sales. We can reassure the customer and give him ultimate...

This software let us increase our sales. We can reassure the customer and give him ultimate details about the product.
We can unblock a sale that would be stuck in the purchase tunnel by giving good advices.
We can also process more faster and sometimes in real time after sale service request. This service transform also customer into caregiver and help us find bugs on our website, but also help us to improve our services.
In general phone calls and emails amount decrease seriously.

Avantages

I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.

Inconvénients

Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

John
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

An excellent system for a small-medium sized business

Publié le 30/11/2017

Avantages

The software is at a good price with all the necessary features required by a small to medium-sized enterprise.

Inconvénients

Slightly clunky UI both from the back end user's perspective and also the limited range of options fr how the chat window appears on your website.

Michael
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Review for userlike installation and use in an onlineshop environment

Publié le 26/08/2019

Userlike for me is todays best website chat for webprojects, shops or any website that needs...

Userlike for me is todays best website chat for webprojects, shops or any website that needs question and answer systems. It really helps to fill the gap between customers who actually buy a product online and which are not ably of calling in.

Avantages

I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.

Inconvénients

It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.

Boris
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

very nice to use this tool, Support is very fast an easy

Publié le 05/07/2017

Avantages

The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

Inconvénients

sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.

Tobias
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

very nice, small improvements possible

Publié le 03/08/2017

Better customer support

Better customer support

Avantages

Easy integration, lots of functionality, helps to support me in my business, gives me a lot of insights, easy payment plan

Inconvénients

The "hallo sie sprechen mit...." colour needs to be adjustable already in the team version. Out colour is yellow and by using that, this line is not readable. Screenshot for Operators without customer approval may be violating data privacy rules. Explanation texts are not sufficient enough. Mpre tutorials would be nice. Goals finction needs also to be more customizable e.g. my goal is 5 star ratings for chats not a site visit

Sofiane
Note globale
  • Secteur d'activité: Matériel informatique
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Very intuitive and really easy to use. The features are complete and the interface very easy...

Publié le 19/06/2018

Many things: provide a quick response to our Clients, our Users, assist them in live, understand...

Many things: provide a quick response to our Clients, our Users, assist them in live, understand their navigation and their needs in real time etc.

Avantages

The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Inconvénients

Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

Ariel
Note globale
  • Secteur d'activité: Cosmétiques
  • Taille de l'entreprise: 2–10 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Good but not intuitive

Publié le 06/09/2017

speed in implementation, easy way to use an API like this, a dashboard with good user interface

speed in implementation, easy way to use an API like this, a dashboard with good user interface

Avantages

I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

Inconvénients

I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Dona
Note globale
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation

We've just started trying this product and, so far so good! Easy to use, professional, &...

Publié le 09/03/2018

Avantages

Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Inconvénients

Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

Noah
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Definitely gets the job done, but is pretty hard to navigate

Publié le 30/06/2017

Live chat support! Great way to talk to customers.

Live chat support! Great way to talk to customers.

Avantages

I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

Inconvénients

For some reason the character limit for the "Topic" is really short.
Way too many modals.
The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often).
Again, way to many modals / scrollable elements.

simone
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Userlike is very useful to get in contact with your customers or with potential ones

Publié le 16/02/2018

Avantages

It's very complete, with a lot of insights available and customizations. I would recommend it to every one is thinking to a chat platform for engage customer on the web site.

Inconvénients

Nothing particular. May be at first time it's not so extremely intuitive, but it doesn't take you so long to get practiced