Avis clients sur Vend

Video and text tutorials are first rate to help start new staff and keep up with areas of growth, like how to do a store credit or introducing gift cards.
Updates to features are added regularly.
The front screen is easily understood and the ability to add preset SKU buttons to the screen or folders on the screen is easy. The adaptability of what we have as a cafe sell screen versus the boutique shop versus our department stores sell screens
PC, iPad or mobile device usability.

The customer needs to know how to do a product family tree and then set the Types and Tags correctly so that the reporting functions can give data that is segregated correctly.
The Lay-by function acts differently than other software functions. (Sales are not added to the date it is paid off, maybe 2 months later, which means completed sales are understated during the Lay-by period)
There is no method for importing costs within the system. Costs have to added together outside (cost of good, freight, charges, fuel surcharge, import duties, etc.) and then migrated with the receiving function.
We found that our iPad's slow down considerably and we are constantly restarting them, trying to look for and run updates, checking for errored sales, running them through the App Store rather than from the App icon on the desktop.
The sales ledger cannot export for analysis a full days trading with 300 sale transactions.
Reports export as .csv files but won't export well to .xml Need to use Open Office spreadsheet for best and most reliable file integrity.
The Price Book function is limited to two or more identical SKU's (2 of same chocolate block) not product categories (2 types of chocolate block)

It's a very intuitive program for staff to use...accross our 7 locations staff was able to learn and use the program immediately

setting up the sell screen, buttons, keys and departments was easy to do with the help of the online tutorials and some tips from customer service, as well price changes and new products are easily added and adjusted.

the real time information that I am able to easily access at my office to see what's going on is great....i am able to compare outlets performance side by side

I was able to, relatively easily, import a large data base of existing gift certificates to use on the new system...

There is some information/data that i would like to be able to be put in a report/receipt , that function is currently unavailable...discount reports and the gift certificate number showing on the purchase receipt...

we have had some hiccups with the bluetooth connections with the printers

and some problems with speed and button response, but did find that updates tended to fix that problem...

wish there was a way to access my stores through my phone, perhaps by an administrator app of some kind...

I LOVE the fact that I can see a photo of the product, since my DIY store is very visually based. I like that it is so easy to add or delete users. This helps when I have staff change and I have to take off employees to add new ones.
I am a very organized person, so the folders really help, along with the color coding of each folder as well.

I would really like to have more features for the Admin position. I would like to be able to customize the features for what an Admin position would be. I want my manager to be able to add products and be able to do inventory. Also it would be really nice to be able to void out a transaction that has been closed if a mistake was done, but it seems like I have to refund the items first. Sometimes, customers just decide they don't want to do a project after we have done the transaction. It's rare, but it happens.

I like that you can do everything on Excel as I have very good knowledge of excel and CSV file format. As I upload files nearly every day, as our shoes change daily.
Works with Sku well.

Pricey. Someone who does not know excel well he is in trouble unless he sells the same products forever. No manual provided so no employees cannot look up something they have never done before. Adding products takes for ever as you have click edit to do it. Loss prevention if you add someone on manager role, he or she can steal cash after a sale and receipt given to customer as they can undo cash transaction with no record. I lost several 100 dollars before I discovered this on camera. So now all my employees are cashiers only.

We very much appreciated how easy it was to configure the software to our business and product lines. It is very easy to use and train new employees. We very much enjoyed being able to see live activity and reports on our mobile phones while traveling abroad. The barcode functionality was simple and easy to adapt.

The system wasn't scalable. Inventory management tools such as analysis for trends, seasonality, and forecasting was a very week or nonexistent. Also, Vend cannot process special orders or post customer deposits and that becomes an important feature to us as our business grew.

Love the cloud services they provide and especially the feature which allows Vend to work even if there is an internet outage.
Some of my colleagues are not techno savvy but they managed to figure it out pretty quick.
Loyalty dollar options also seem interesting and its an optional feature.

The single browser support makes it risky if and when it gets a bad update. Currently only chrome is supported.
Additional cost for premium phone support irks me because if Im buying the product, the highest level of support should come with that

Works, up and running 97% of the time as needed. I am a small seasonal retail business. Being charged for each register AND each location. I place my account on ICE during the "off" season. To get into the account and look at any reporting for future orders, etc you must continue to pay the normal fee for all registers and locations. Even if you need 1 report that would take 90 seconds to generate you will be charged the entire month which my account cost me $1,650 per month. This is the reason why I placed my account on ICE during the off season. Everyone you will come in contact with within Vend is LESS than forgiving and they are after every penny they can squeeze out of you... I WAS a customer with Vend for 5 years... They made plenty off me, and now I can't get a simple report so I can order the items needed for the next season... Switched to Square and now it only costs me $60 per month, huge savings!

Always having to send an email for questions/help and sometimes it takes DAYS to get a response.

1. It is a web-based application that is accessible from anywhere.
2. You are able to be very detailed with your products (ie colours, SKU, Size, quantity etc) all in one entry
3. The reporting system which is provided is just phenomenal, very detailed.
4. The interface is very user-friendly
5. Customer database that is created is very easy to access
6. Technology for barcode scanner, Bluetooth printers etc is very on point.

1. Once your subscription expires you no longer have access to your business information.
2. Phone support is not available outside the USA
3. Email correspondences take a very long time and often times the communication is off
4. Can allow editing float amount entered especially by the manager, not cashier privileges.
5. Does allow you to create an actual quotation or estimate but can use the park sale option and void if not necessary.

Easy to use features, very sleek and clean navigation. Out-of-the-box website design options are plentiful and easy to use. We have the premier technical support package and they are always accessible and helpful.

We wish we could customize our receipt. The customization possibilities are limited in both design elements and reporting. Also wish updating the price of a single item and all its price books could happen in one step.

That I can open it from a different location and different device. Its user friendly. I can send email invoice to clients. I can accept partial payments.

Sometimes makes changes that im not aware of. Sometimes dont get custumer service. Sometimes I dont find in the frequently asked questions how to do some options.

The ability to scan items. Entering inventory is easy. Looking up prior sales is easy.. Customer service is fast to respond and help with any problems i may have

There are some things it doesn't offer . The overall sales summery is a little confusing. I have problems when entering the product in the brand section, it blinks until I type something in

I have had this system for two years and use the website feature they offer. Three month ago they did a update that caused my website to not sinc with my inventory. I pay for the highest level of support you can get with this company and I can not get a phone call through to them, I can not get a response back from a Manager, my special tech people working on this after three months still do not know what the problem is. I have had to turn my website off three weeks ago and have asked for them to do a manual sync and it still has NOT been done. I am loosing money everyday from not having a website available. It is helpless....

It's really so natural to utilize, and preparing new colleagues requires just minutes, as the plan of the framework is instinctive and very thoroughly examined

VEND has a hearty contribution of elements and functionalities; however very much like any other software, there's no "great" answer for all organizations. To begin, Vend is certainly not an across the board POS arrangement. Since it's appropriate for retail organizations, it doesn't have fundamental elements for organizations in the food business to deal with their tasks, for example, endlessly table side requesting, custom menu and floor plans, and full-administration or quick relaxed administration.

Great cost effective software for our retail business. Our associates find it easy to use and has regular updates that are easy to implement.

Needs more enterprise like features for the back-end inventory management. Some more mobile functionality with payment options would be better.

I love the ease of use and user-friendliness. Overall a great program that I definitely recommend to other retailers!

Honestly I just wish that sales could communicate between the Vend program and my Shopify online store that is integrated? Though it's not a big deal as it's very easy to run sales in the online store through Shopify, so it's not the end of the world.

We originally went looking for a full-featured POS software and found them we originally went looking for a full-featured POS software and found VEND. Imagine or surprise to find a cloud-based solution where everything from inventory to reporting is seamless and integrated.

About the only feature it is missing and we wished it had is serial number capability for tracking by item.

I like the use of it adding products and all the intergrations it has. Very easy to setup and use to keep track of things.

Price went up. Big price increase was not pleased.