Avis clients sur SAP Customer Experience
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Avis clients sur 248
- Secteur d'activité: Génie mécanique ou industriel
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Bon outil de gestion interne
Publié le 06/12/2023
Avantages
J’ai apprécié la modularité de l’outil.
Inconvénients
Je trouve que l’ergonomie de l’outil est perfectible
- Secteur d'activité: Équipements publics
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SAP CRM has everything an organization needs to deal with Customers
Publié le 21/11/2018
Avantages
There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.
Inconvénients
Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.
- Secteur d'activité: Études de marché
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
SAP Customer Experience review
Publié le 02/12/2022
Overall my customer user experience is quite positive and I'm looking forward to using it again
Overall my customer user experience is quite positive and I'm looking forward to using it again
Avantages
AI-powered insights help make each customer feel as if they were their own. This invaluable tool allows you to proactively engage and understand your consumer while respecting their privacy preferences at every point in their journey. Machine learning and intelligent automation help you engage and sell.it has so many options, customer interaction is seamless and the software is excellent for me
Inconvénients
The User Interface of SAP is quite complex especially for newbies who are not techie although if you have an experience in Customer Service you will somehow get the hang of it somehow as time goes by but its not easy to understand
- Secteur d'activité: Cabinets médicaux
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Cumbersome menus and not enough access to data in one place
Publié le 12/12/2018
My biggest pet peeve is that when you hit the back button on your browser, it goes back to the...
My biggest pet peeve is that when you hit the back button on your browser, it goes back to the login screen, so you have to use a little tiny back buttons - and depending on how many sub items you have entered, there are multiple back buttons on one screen - nothing like a normal web page visit.
Avantages
Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus
Inconvénients
Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
SAP Hybris application is boosting your organization
Publié le 23/10/2018
I am basically administrative consultant to deployed in the server and configuration of the sap...
I am basically administrative consultant to deployed in the server and configuration of the sap application for the integration level
Avantages
The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.
Inconvénients
I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis
- Secteur d'activité: Fabrication électrique/électronique
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
SAP experience
Publié le 01/04/2023
I use SAP every day for ordering components in our factory and also parts from external supplier,...
I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company
Avantages
i have big overview about materials in company, possibility have a lot of information on one place
Inconvénients
adding new roles is all time problem, using correctly transaction is not so easy
- Secteur d'activité: Produits chimiques
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Need a CRM?
Publié le 12/02/2019
If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is...
If you have a big company (1000+ employees) you definitely need a complete CRM package and SAP is probably the best in the market.
You can configure almost anything on these thing.
After you get the hang of how SAP works, you will not want to leave it.
Throw anything at it and if it's well configured the job gets done.
Avantages
Features
Modules
Configuration
Adaptation
Inconvénients
Price
Resources needed
Tables in german are hell
Default UI not for everyone
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
SAP Experience in Enterprise Asset Management
Publié le 22/09/2022
Avantages
Can be customized according to user requirement with the help of Enhancemnets and ZTables.
Inconvénients
Standard table entries cannot be rectified directly and correction programs need to be build.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
A Powerful CRM
Publié le 18/03/2019
Avantages
It has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.
Inconvénients
It is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.
- Secteur d'activité: Génie mécanique ou industriel
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent system for integration of all you business into a single platform
Publié le 17/07/2019
Purchase requisitions,process flow, and live status of the product and any particular operation can...
Purchase requisitions,process flow, and live status of the product and any particular operation can be done with very ease.
Avantages
The ease of working, speed of the application for businesses. The Purchase requisitions can be sent to the top management with in fraction of seconds. This can be used to check the Process flow chart and live status of any operation and availability of any stock in the premises.
Inconvénients
This is bit complex to learn, Some training is needed for it's usage.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Very Compatible to user
Publié le 21/12/2020
Very much satisfied.
Very much satisfied.
Avantages
SAP CRM 7 hosted on web. That is most interesting thing.
Inconvénients
Sometime it run little slow as it is hosed on web so speed should be improved
- Secteur d'activité: Conseil en gestion
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
An application that best suits external portal and UI users
Publié le 10/04/2015
Avantages
I have worked on SAP CRM version 5* and 7* as a SAP Security Administrator and following are my observations -
- Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points.
- SAP CRM provides user flexibility with sales, service module and also external consumers (3rd party vendors).
- It is easily integrated with various SAP and non-SAP products like Identity management (IDM), 3rd party tools and ECC system
- User access and administration is controlled through business roles maintained in SAP CRM system
- Configuration required for running the various models (sales, consumer, etc) is maintained in ABAP backend in SPRO
- Also, it is rated very high in terms of its Scalability and real time analysis and monitoring of Sales (provides a holistic view as needed)
- Web UI (User Interface) helps user to enable & utilize business functionality extensively at one single point of source through replication process of business partners
Inconvénients
I would say the user experience for SAP CRM Web UI in terms of usability and acceptance is not that great (user friendly), it's a bit complex at times.
Also, the cost of installation, product keys, maintenance, operational cost is high
But, SAP CRM 7* versions have much better usability and has improved a lot from it's previous pre-predecessors.
- Secteur d'activité: Machines
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Horrendous U/I and immensely slower to operate than competitors
Publié le 15/08/2019
More than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than...
More than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than they did with a different program.
I wouldn't recommend purchasing SAP's CRM software unless your goal is to piss off your top sales people and push them towards leaving for a competitor
Avantages
The software has the "capability" of doing many things and being a one stop shop.
Inconvénients
The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My review for SAP Customer Experience
Publié le 01/03/2023
Avantages
I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.
Inconvénients
Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.
- Secteur d'activité: Agriculture
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Quite ROBUST!
Publié le 03/10/2017
Avantages
SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.
Inconvénients
Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.
- Secteur d'activité: Télécommunications
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Complete CRM, needed for all media and large business
Publié le 13/11/2019
We use the software to control and manage activities and services. receipt of material, travel...
We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company.
Avantages
the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system.
Inconvénients
Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad.
- Secteur d'activité: Banque
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best CRM tool with vast features
Publié le 17/05/2018
Avantages
In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.
Inconvénients
SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.
- Secteur d'activité: Agriculture
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Engnineer in SAP
Publié le 24/05/2023
Avantages
A multitude of functions that can be used on a daily basis.
Inconvénients
It is quite complicated, has a lot of functions, but you need to know the names of these transactions in order to use them.
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Convenient and accessible
Publié le 09/09/2018
Avantages
Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.
Inconvénients
The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.
- Secteur d'activité: Fabrication électrique/électronique
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Understand the customers and proactively find their needs with SAP Customer Experience
Publié le 24/11/2021
It is an excellent tool for us to maintain excellent customer relations. If you are using it...
It is an excellent tool for us to maintain excellent customer relations. If you are using it regularly, you can easily understand what you should do next for customers.
Avantages
It is an excellent tool for tracking the customer relationship because of its multiple channels and customizable tools.
Inconvénients
It is not easy to use if you are not relevant with the SAP. However, after you are familiar with the interface everything is easier.
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
Working Professional Using SAP
Publié le 04/05/2018
Avantages
Great Navigation and integration between tabs and different transactions. I use daily and get so much done and reach other departments easily to get the job done
Inconvénients
Capitalization can effect a transaction from going through. I also notice sometimes it goes offline and when logging back in it says I have a session open and will lock me out of a transaction usually to get out I logout and login
- Secteur d'activité: Équipements publics
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 3.0 /10
SAP - German for "Such A Pain"
Publié le 22/09/2019
I do not like SAP, however I guess I am stuck with it as it is supposedly the best platform for...
I do not like SAP, however I guess I am stuck with it as it is supposedly the best platform for large companies.
Avantages
It's my understanding that it is a very complex system that can support many different businesses and business units.
Inconvénients
The ease of use and UE/UI is really not great at all. It is a German product and it really shows as it is clunky and impossible to use.
- Secteur d'activité: Appareils médicaux
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Customer Service SAP
Publié le 05/02/2019
Avantages
There were various T-Codes I could input to pull up new functionality. It may seem very confusing at first, but with some practice, it can be quite intuitive.
Inconvénients
Some searches took a long time - though it didn't happen often, sometimes the screen would freeze. The overall look seems a little outdated, but it is clean and easy to use.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
SAP CRM not good as standalone product
Publié le 07/10/2016
Since SAP is going to stop supporting on premise sap crm systems, there is no meaning of getting...
Since SAP is going to stop supporting on premise sap crm systems, there is no meaning of getting sap crm system now. And the future product called SAP Cloud for customer(C4C) is still not in its complete version. It is always better to go for Salesforce instead of SAP C4C/ CRM.
Avantages
As it is a SAP product, it has powerful integration with other SAP systems
Inconvénients
SAP crm is Outdated. And future product c4c is not complete
- Secteur d'activité: Produits pharmaceutiques
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 4.0 /10
SAP Review
Publié le 25/09/2019
Avantages
The CMMS application is good for parts tracking and that is about all
Inconvénients
The process of completing a work order is very cumbersome and time consuming. After going into this system from a life of other options this one has a lot of loops to get to the same place, some simple, some very difficult.