When I Work

4,5 (1 139)
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Planification du personnel, gestion du temps, communication et gestion des absences

Note globale

4,5 /5
(1 139)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,5/5
Support client
4,4/5

90%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 1139

Laureine Claire
Laureine Claire
Note globale
  • Secteur d'activité: Agriculture
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

When I Work est un logiciel de planning

Publié le 20/09/2023

Avantages

La planification en temps réel de When I Work est très efficace

Inconvénients

La fonctionnalité de gestion du temps doit être améliorée

Réponse de When I Work

Hi Laureine,

Thank you for your time in sharing this review with us.

We are glad to hear that you're finding the scheduling feature to be an efficient option for your workplace.

If there is any specific feedback or issues you're encountering with Time Clock & Attendance, we'd certainly be happy to help. Feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ to connect with our Customer Care Team.

Thanks again for your time.

Best,
Chelo

Issifou
Issifou
Note globale
  • Secteur d'activité: Médias de diffusion
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Gestion de temps

Publié le 18/09/2023

Avantages

Très facile à utiliser avec un interface conviviale, il permet de gagner du temps, création et modification des horaires des employés

Inconvénients

Il est des fois difficile de planifier la disponibilité en entier

Réponse de When I Work

Hello Issifou,

Sarah here from the Care Team at When I Work.

Thank you for taking the time to review the When I Work app and provide your honest and thorough feedback.

We are thrilled to hear that you find the user interface easy to use and that using the software saves you time. That is crucial when running a business!

Regarding planning availability, we would love to hear more about this and any feedback you have. When you have a moment, please submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ with any details you can provide. This will enable us to review and track this feedback for future developments.

Thank you, again, for using When I Work and reviewing the features. Please don't hesitate to let us know if we can ever be of further assistance.

Take care,
Sarah

Florent
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

word

Publié le 25/02/2023

Très utile à utiliser

Très utile à utiliser

Avantages

Très utile pour l'utiliser pratique simple

Inconvénients

Il faut payer tous les mois D d''d'dkdkkd

Melissa
Melissa
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

When I Work Makes My Scheduling Easy!

Publié le 15/11/2023

I was first introduced to When I Work when I started working here as a call-center agent five years...

I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.

Avantages

I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.

Inconvénients

I honestly can't think of any. I love this product.

Réponse de When I Work

Hello Melissa, Thank you for providing such kind words. We love hearing from our supporters.

Marilee
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Game Changer

Publié le 06/03/2024

It's been a huge change in scheduling each week. I used to dread it but no it's so much more...

It's been a huge change in scheduling each week. I used to dread it but no it's so much more manageable. The more I use it the more I learn how to be more efficient with the process. Our team loves it as well. Overall, just a great experience.

Avantages

I love the ability to make changes right from the app on my phone. Also, to have the functionality to make adjustments as needed. The scheduler views and auto-assign feature has been a huge help to our organization. Also, the ability to put a begin and end date on availability requests. We tried 2 other scheduling systems and this one by far has been the most effective and easy to use for administrators and employees.

Inconvénients

The cost is a little high and by paying on a yearly basis the discount isn't enough to really make a difference for paying in advance.

Alternatives envisagées 

Square Point of Sale

Pourquoi choisir When I Work 

Too many of our employees were struggling to utilize the availability/time off features with ScheduleFly.

Logiciel antérieur 

Schedulefly

Pourquoi passer à When I Work

Square didn't have an option to put up a shift, only to swap.

Réponse de When I Work

Hi Marilee,

Shab here from When I Work. We are so delighted that you decided to join us and even more delighted to hear that you are enjoying using When I Work!

If you run into any issues or have any questions along the way, we'd love to help! Please submit a ticket with our team at: https://help.wheniwork.com/submit-a-ticket/ and we'd be happy to assist you.

Thank you for choosing When I Work!

Warmly,
Shab

Jordan
Jordan
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

When I work is going to be late

Publié le 04/10/2024

I don't think I'd recommend this to anybody else.

I don't think I'd recommend this to anybody else.

Avantages

I liked when I worked for a business that you said for timekeeping that it was easy to trade usually.

Inconvénients

I personally think there were a lot of bugs with the app and the website which cause more than a few misunderstandings and payroll and it work situations.

Réponse de When I Work

Hi Jordan,
We are sorry to hear that you experienced issues that caused misunderstandings in your workplace.
We appreciate your feedback and want to make sure we are improving your experience.
If there are specific issues you are experiencing or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.
Hannah

Amber
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Time Tracking Tool

Publié le 10/11/2024

Avantages

Flexibility for creating different shift types and pay categories by staff.

Inconvénients

Payroll side isn’t fully there. For example, contractors don’t have a self service side for paystubs, etc.

Alternatives envisagées 

Gusto

Pourquoi passer à When I Work

Flexibility to create different positions and assign per staff member.

Réponse de When I Work

Hi Amber, thank you for leaving such a positive review. We really appreciate your support!

Brett
Note globale
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Simple and effective

Publié le 06/03/2024

Avantages

Easy to set up time shift templates confirmations

Inconvénients

Sometimes difficult to confirm shifts for all employees

Réponse de When I Work

Hi Brett,

Shab here from When I Work. We are delighted by your review - thank you!

If there are any specific issues you are encountering or questions you have, please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/. We're here to help!

Thank you for using When I Work.

Warmly,
Shab

Silvia
Note globale
  • Secteur d'activité: Informatique et sécurité réseau
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

User and Mobile-friendly Scheduling at a Glance

Publié le 13/09/2023

My overall experience has been great. Customer service is always generally available or responds in...

My overall experience has been great. Customer service is always generally available or responds in a timely manner.

Avantages

It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.

Inconvénients

The schedule time input might be a little tricky sometimes.

Réponse de When I Work

Hi Silvia,

Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work!

Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/

We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions! 
 
To keep informed of any future updates, When I Work does provide updates on product releases through the link below!
https://help.wheniwork.com/article-categories/product-updates/
 
If you have further feedback or other suggestions, please do not hesitate to reach back out! 
 
Warmly, 
Lexie

Luis
Note globale
  • Secteur d'activité: Comptabilité
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

When I Work is the go to time tracking solution I recommend to all my accounting clients

Publié le 25/06/2023

Overall When I Work is a great time tracking solution. It works well, and the report outputs are...

Overall When I Work is a great time tracking solution. It works well, and the report outputs are easy to work with when running payroll. The only thing that could improve is that the sync feature would work with Quickbooks simple start and essentials. Currently the sync function only works with quickbooks plus and above, and not all my clients have a plus level subscription, adding manual entry for payroll.

Avantages

The ability for employees to clock in from their smart phone and the system logging their location is very useful. The chat feature also helps employers to communicate the days tasks quickly.l

Inconvénients

The pricing structure seems to always be changing and every time I recommend it to a new or existing client, the current pricing is different than what my other clients are on. I need to be constantly checking the newest pricing before I recommended and begin setup for new accounts.

Alternatives envisagées 

QuickBooks Time

Pourquoi passer à When I Work

I have tried other time tracking solutions but they all were a little clunky on the admin side when making adjustments. When I work has a spreadsheet like layout that makes it every easy to visualize and make adjustments.

Réponse de When I Work

Hi Luis,

Shab here from When I Work. Thank you for taking the time to write us such an amazing review. Our Customer Care team would be happy to help you out with any questions you may have. Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance if needed.

Thank you again for your review!

Warmly,
Shab

Dakota
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

When I Work is Easy to Use and isn't packed with bloatware

Publié le 31/10/2024

When I Work has been great, the UI is easy on the eyes and everything feels intuitive and up to...

When I Work has been great, the UI is easy on the eyes and everything feels intuitive and up to date, and doesn't feel bogged down with a ton of stuff that isn't needed for scheduling purposes like you will find in most of the legacy scheduling softwares.

Avantages

The best part about using When I Work is that people can drop, pickup and reschedule their own shifts. If two people want to swap it's easy for them to do it themselves without having a manager intervene.

Inconvénients

The part I like least about When I Work is the inability to save my filters or views. We have multiple retail locations and employees switch back and forth between locations so it is nice to be able to open When I Work and be shown the schedules for all locations right away, instead, every time I open the webpage it defaults to only showing me the people that are at the same physical location as myself and I have to go in and manually select the other locations for it to show up. It is at most a minor annoyance and not a deal breaker.

Réponse de When I Work

Hi Dakota, Thank you so much for leaving such a wonderful review of our app! Your feedback about saving filters is appreciated, as we are always looking for ways to make improvements.

Julia
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Good for the Basics!

Publié le 28/10/2024

I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience....

I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience. However online ticketing and live chat, and no phone support make it hard to address issues quickly as tickets take time

Avantages

I really like the employee scheduling tools, easy to create employee schedules, with templates or past weeks, taking into account time off and availability requests. Also shift swapping on the mobile device give flexibility to the team

Inconvénients

I wish proving was per location instead of per employee. If you have a small location its in your favor, but works against you if you have a large headcount.

Réponse de When I Work

Hi Julia, Dawn here from When I Work. Thank you so much for your thoughtful review! We’re so glad to hear that you appreciate our employee scheduling tools and the flexibility they provide for your team. It’s great to know that features like shift swapping and availability requests are making your scheduling process easier.

We truly understand your concern regarding the pricing structure. Your feedback is invaluable, and we’ll certainly consider it as we work to improve our services.

We’re also glad that you find the integration of scheduling and timekeeping beneficial! We understand that quick support is important, and we’re actively looking for ways to enhance our customer support options. Your comments will help us in that effort.

Thank you again for sharing your thoughts, and please feel free to contact our Care Team if you have any other feedback or need assistance with anything:https://help.wheniwork.com/submit-a-ticket/.

We're always happy to support you in any way we can!

Samantha
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

When I Work is great

Publié le 25/11/2024

This app is great. It's the easiest scheduling app there is. Not much to it but employees can...

This app is great. It's the easiest scheduling app there is. Not much to it but employees can message each other about any work related things or give shifts to each other. The schedule is easy to read and it even has time tracking so we can clock in on it.

Avantages

I love When I Work and it's easy to follow app. All of the important things like schedules and taking shifts is easy to access and manage. It also has a team messenger so we can communicate on there.

Inconvénients

I do not have any cons about When I Work

Réponse de When I Work

hanks for the great review! We're so happy to hear you're enjoying the app, and we'll continue working hard to meet your expectations

Josh
Note globale
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Clear work schedule, easily accessible by phone!

Publié le 18/07/2024

I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the...

I was helping an acquaintance start a small company in a nearby city. Work shifts were all over the place and last minute needs popped up constantly. When I Work made keeping tabs on all that was going on, so much simpler! I could easily schedule employees and know I could count on this app to communicate it to them.

Avantages

Being able to access my schedule from my phone was super important. I remember working where schedules were posted on paper in the staff room. People would have to go in and either write down their shifts or put them into their phone manually. Thankfully, apps like When I Work have become much more popular and schedules can be sent to employees digitally. I appreciated how simple viewing and accessing schedules has been through When I Work. (It makes planning the rest of my life much easier!)

Inconvénients

The interface of the app is not very visually appealing. It's simple, which is what some may need. But I really appreciate a visually appealing, well configured app.

Réponse de When I Work

Hey Josh,

Thank you for taking the time to review the When I Work app and providing your feedback on the interface. We are so glad to hear that you are enjoying the app and appreciate its ease of use.

Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else.

Take care!

Natalie
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Intuitive Scheduling Software with Mobile App Flaw

Publié le 06/03/2024

Overall, the experience of investigating the software capabilities with the sales representative to...

Overall, the experience of investigating the software capabilities with the sales representative to fully operationalizing with our team went smoothly.

Avantages

Initial set up of user profiles and templates for shifts is intuitive and quickly completed. The strategy behind setting up multiple schedules and how to incorporate tags vs user roles needed extra training by our sales representative. Once we understood the output of these variables, the set up continued to be admin friendly.

Inconvénients

There is continued frustration with basic users receiving notifications to their mobile devices. Despite multiple attempts with the online customer service to resolve, some users still do not receive the notifications. This was a high-value variable anticipated by our team that continues to give frustration to some users.

Holly
Note globale
  • Secteur d'activité: Cabinets médicaux
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good product for scheduled

Publié le 17/10/2024

Overall a good product and nice for what we need

Overall a good product and nice for what we need

Avantages

Nice platform and set up. Easy to look at.

Inconvénients

Constantly signs out employees, so have to log back in frequently

Réponse de When I Work

Hi Holly,

Shab here from When I Work. Thank you so much for your feedback! We love to see that you and your team are enjoying the app.

Our Customer Care team would be happy to help your employees out! If they can please submit a ticket at https://help.wheniwork.com/submit-a-ticket/, we'd be happy to help!

Thank you!

Warmly,
Shab

Amaiah
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

When I Work Review

Publié le 06/02/2024

Avantages

I enjoy the simplicity in a software that is capable of achieving so many different things.

Inconvénients

The team communication aspect has quite a few bugs that do not seem to ever be fixed. Occasionally, messages and chats will disappear.

Réponse de When I Work

Hi Amaiah, We are glad to hear that you are enjoying the app. Our Customer Care team will definitely want to take a closer look into what you are experiencing. Can you please submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.

Beverly
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

When I Work worked for us!

Publié le 07/07/2024

This was a very user friendly software for scheduling. It made the supervisor's job easier and...

This was a very user friendly software for scheduling. It made the supervisor's job easier and helped to ensure coverage.

Avantages

It was very user friendly and allowed employees to make changes without supervisory intervention. It also allowed us to see all employees schedules which helped for special programs and all.

Inconvénients

I really was happy with When I Work. I had no major issues. I would like to switch back.

Réponse de When I Work

Hi Beverly,

Thank you for taking the time to review the When I Work app and providing your feedback. We are so glad to hear that you are enjoying the app and appreciate its ease of use.

Please don't hesitate to submit a ticket to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ or by emailing [email protected] if we can ever assist with anything else.

Take care!

Becky
Note globale
  • Secteur d'activité: Événementiel
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User Friendly

Publié le 06/03/2024

Great system! As someone who came from Quickbooks, this is a much more in depth database.

Great system! As someone who came from Quickbooks, this is a much more in depth database.

Avantages

I love how easy it is to navigate the data and schedule employees and track their time.

Inconvénients

On the mobile app, you can't find the clock in button, at least with mine you can't.

Réponse de When I Work

Hi Becky,

Shab here from When I Work. We're happy to see that you are enjoying the app!

If there are any specific issues you are encountering or questions you have please reach out to our Customer Care team by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.

Thank you.

Warmly,
Shab

Asha
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

When I Work Shifts Usage

Publié le 24/07/2024

Avantages

When I Work is a great employee scheduling and shift management software. It offers the ability to pick up and drop shifts easily while maintaining communication with necessary personnel.

Inconvénients

When I Work can be very expensive especially since it charges per employee. For bigger organizations, it may not be worth carrying the variable fee structure to maintain annual budgeted expenses.

Réponse de When I Work

Hi Asha,

Shab here from When I Work. We appreciate you taking the time to write wonderful feedback about our app, and we love to see that you are enjoying When I Work! We also appreciate the feedback on the cost and love hearing from customers on their experiences. Thank you for writing in!

Warmly,
Shab

Taylor
Note globale
  • Secteur d'activité: Génie civil
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Easy to Use!

Publié le 22/05/2024

Overall, a very easy & user-friendly app! I am sure some of the "bugs" are phone-related as well.

Overall, a very easy & user-friendly app! I am sure some of the "bugs" are phone-related as well.

Avantages

It is very easy to clock in & out, as well as request time off. A very easy & straightforward app to use.

Inconvénients

Many times I find that my clock in or clock out submission does not go through - it's like the app glitches & doesn't allow me to do anything, so I have to reach out to my supervisor to fix my timesheet. But you can't tell that it glitched until you go back to the app to clock in or clock out again.

Réponse de When I Work

Hi Taylor, thank you for leaving us a review! If you experience this behavior please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/? We're here to help.

Justin
Justin
Note globale
  • Secteur d'activité: Art/artisanat
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Restrictive, Burdensome Software

Publié le 04/10/2023

Avantages

we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions.

Inconvénients

I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app.

Réponse de When I Work

Hi Justin,

Shab here from When I Work. Thank you for taking the time to provide us with your feedback about When I Work today. We are always looking for ways to improve, and customer suggestions and feedback play a big role in that.

Our Customer Care team would be happy to hear more about your experience with When I Work, or provide you with any assistance that you may need if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/.

Thank you again for taking the time out of your day to provide us with your valuable feedback.

Warmly,
Shab

Brian
Note globale
  • Secteur d'activité: Automobile
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Critical Business Tool For The win

Publié le 07/03/2024

Solid. We continue to use this product and have not investigated other options.

Solid. We continue to use this product and have not investigated other options.

Avantages

It's quick, easy to use and works for both management and the employee side of our business. We have expanded across all of our locations.

Inconvénients

I do wish customer service was easier to engage vs a series of links being sent my way.

Réponse de When I Work

Hi there! Thank you for leaving us a 5-star review. We are grateful you mentioned this! Our Customer Care team can be reached directly by submitting a ticket at https://help.wheniwork.com/submit-a-ticket/.

Ashley
Note globale
  • Secteur d'activité: Services financiers
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

When I Work Tells Me When I Work

Publié le 31/08/2023

Our employees enjoy being able to see the schedule for the entire organization, as well as breaking...

Our employees enjoy being able to see the schedule for the entire organization, as well as breaking down the view into their specific location when needed. They are also notified in real time of any changes that are made, and have the ability to trade shifts with other employees through the app.

Avantages

When I Work allows us to schedule for all of our locations in one place. We love that we can color code each location and positio, making it easy to break the schedule down into various views.

Inconvénients

We once attempted to integrate When I Work's time tracking feature, but there were several issues that could not be corrected for our needs.

Réponse de When I Work

Hi there Ashley,

Sarah here from the team at When I Work.

Thank you for taking the time to review the When I Work app. We are thrilled to hear that you love it as much as we do!

I appreciate your feedback regarding the Time & Attendance features not quite meeting your business needs. We are always looking for ways to improve the app and features, and user feedback is the most important factor in those improvements.

Please don't hesitate to reach out to our Care Team, or direct your team to, by visiting https://help.wheniwork.com/submit-a-ticket/. We are always happy to help!

Again, thank you for this review and feedback. Have a lovely day!

Best,
Sarah

Jasmine
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

I love the perks

Publié le 03/05/2024

I really like this app and I will use it again. on my nect job that offers it.

I really like this app and I will use it again. on my nect job that offers it.

Avantages

What is there not to like about the app, you get to see everything and all the days that you work and the days that you dont work.

Inconvénients

I wish that therer w ++++

I wish that there was an part where you could request the time to take off from the job or the day that you have up there.

Réponse de When I Work

Hi Jasmine,

Shab here from When I Work. Thank you for your wonderful feedback! We love to see that you are enjoying the app and it's many features. Regarding Time Off requests, our team would be happy to walk you through how they work! Please submit a ticket at https://help.wheniwork.com/submit-a-ticket/ so we can provide more assistance.

Thank you again for your wonderful review and have a great week!

Warmly,
Shab