Avis clients sur Froged

Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers.

It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces.

The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user.

There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point.

Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted.

The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance.

Knowledge base has got to be my favourite function though. So slick and easy to set up.

I’d appreciate support of other video channels in the future fir the knowledge base.

I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to.

I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels.

They don't allow removing their branding from the live chat and emails.

Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful.

I would like to see an android and iPhone app, this is on the roadmap.

The ability to track logged-in users, assigning own events, triggering upsells. Support is good. Roadmap has necessary features for making this product even better.

UI doesn't look super modern (for me the most important that everything works, so this part doesn't bother me)

Integration is very easy and the experience for the users is very familiar so it's easy to provide support. The knowledgebase and update sections also help users to feel more connected to us and answer their own questions.
Froged team is very responsive and quick to support and solve bugs.

Mobile support. I can't support users from mobile, but I do see the notification in the email so I can go to a computer.

I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices.

I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.

Froged is a dream to use. You hear hype like that all time these days. But, in this case, it's true.

Dead-simple to setup.

Choose when and where you want your chat, knowledgebase, or site messages to show up.

See who's active.

Tailor automation based on where your audience comes from... which action they take... amazing.

I'm really only scratching the surface of Froged at the moment. But, it's a game-changer already.

I haven't found ANYTHING I don't like about Froged so far!

El chat y las opciones para configurarlo

Hemos tenido inconvenientes con las asignaciones de chats basados en reglas.

- Detailed data of each user
- Ability to engage with user, especially live when they are creating a profile
- Behavior emails based on triggers, automatising
- New features every couple of weeks/months (blog editor)
- Good & fast customer service

- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in

El potencial y la flexibilidad que tiene

A veces complica pasos, pero nada grave.

Froged is very easy to set up and navigate.

The UI is very aesthetically pleasing.

Updates have made the platform progressively better overtime.

The mobile app is buggy, apart from this I expect the platform to grow in the coming years.

The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined.

At the moment I don't find any noteworthy negative aspects.

La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte.

Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación.

The set up of basic functionality was surprisingly simple. I actually thought I must be missing something. I'm planning to spend more time working on the Automessages and Behavioral Emails. I've also had a chance to talk with their team and I'm VERY impressed with how open they are to feedback from customers.

Not much in the way of cons, but I would like to see more info about tracking. The system will already track visitors to your site so it can trigger info. I'd like to see some history type of logs in case you'd like to verify activity on a certain person like logging into a customer center to access a purchase.

Nice UI,
livechat is awesome, very smooth
engage feature is great, we can create the campaign to segmented our customer.

i dont like the notification sound,
a lack of integration.
- widget icon uncustomized.

Es muy intuitivo y me permite obtener estadisticas

Es muy amigable , facil de interactuar con los usuarios