Avis clients sur Bigin by Zoho CRM

J'ai trouvé que l'interface de Bigin by Zoho CRM était très conviviale et facile à utiliser, ce qui a grandement facilité la prise en main du logiciel et j'ai pu facilement importer, organiser et suivre mes contacts, ce qui m'a permis d'avoir une vue d'ensemble claire de mes interactions avec eux.

Bien que Bigin offre une certaine flexibilité en termes de personnalisation, certaines fonctionnalités avancées de personnalisation peuvent être limitées. Par exemple, la capacité à créer des flux de travail complexes ou à personnaliser davantage les tableaux de bord peut être limitée, ce qui peut être frustrant pour les utilisateurs qui ont des besoins spécifiques en matière de personnalisation.

Un bon moyen pour la gestion des clients dans les entreprises et facile à utiliser.

La non intégration avec zoho Books pour pouvoir faire des documents est mon projet

Ce logiciel est logiciel basé sur les outils du CRM il est très bon dans la gestion clientèle dans les TPE et les PME

J'ai du mal à intégré d'autre logiciel ce qui n'est pas trop agréable

Application très bien conçue, simple à utiliser et idéale pour les petites entreprises. Bien personnalisable avec de nombreuses fonctionnalités indispensables pour le suivi des négociations.

Le service client est en anglais et parfois nous oriente vers des plateformes qui ne nous profite guère. Il est compliqué de changer les appels en appels entrants.

Très bon logiciel pour la gestion des client dans les TPE ou PME.

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It is really convenient to setup and onboard users.
We tried a simplified process for one of our teams instead of using Zoho CRM (full one), but in the end lacked some functionalities here.

Limited customizing options, overall not so useful from mobile in our case.

Bigin by Zoho CRM is intuitive and simple, with a user-friendly interface ideal for our team.

So far, I have not had an issue, but if a concern arises I'll be sure to update my review.

Ease of setup & implementation
Automation
Pipelines
Customisation

User access/permissions functionality is not very detailed
Assiging multiple owners to a deal is not straightforward

The most favourite part of mine is the mobile application of the Bigin's CRM. Being a Sales person, I would always be clinging to my mobile rather than my laptop. Which has a very easy interface and it also helps me call logs of my every leads.

We find hard to import csv files in the modules. The data often gets skipped and it's very hard to find the origin of the issue. That's the only thing I found difficult.

Nice Overview and great experience in UI. Nice App support for different devices.

VOIP Phone integration could be better. Hope updates will follow.

It is really easy and friendly for tiny companies. I used many different crm-systems but I couldnt understand them. After I used bigin for some minutes, I knew: "This is the crm-system, for our tiny company with 5 people."

This is a really good question. At the moment I have no answer.

We utilize Bigin by Zoho CRM to meticulously monitor and manage our leads on prospective clients and sales. This comprehensive system ensures that our entire organization maintains a clear and up-to-date understanding of who has interacted with each client, the details of those interactions, and the current status of their engagement with our services. It's simplicity is its best asset and the biggest downside i'd say.

Some of the biggest problem i've seen so far is the implementation of phone calls, wich are not as easily tracked if you don't use their platform to make the call. The customer support is reactive so far, but the lack of different languages can be a downside compared to the competitors on the market. Some advanced feature for integration are missing, but that is to be expected from a product wich is aimed at small teams/enterprises.

Bigin is easy to use and pretty user-friendly while still providing a lot of the needs that most companies will be looking for in a CRM. It gives you the ability to set up multiple funnels so your team can handle the job no matter what department they're in or what product/service you sell.

Setting up the automations and workflow can be a little confusing at first when you're looking to create something a little different than their templates.

I appreciate the awesome customer service; it was prompt and answered all of my questions. Bigin is simple and easy to use CRM tool for small businesses. It's great that you can start with the basics and add on the different tools that you need as you grow.

Sales pipeline, contact management, as well as task automation features guarantee time-saving and flexibility throughout your business day, your day-to-day business activity will prosper. Bigin for the Win!!

So far, in the past 90 days of use, I haven't experienced any Cons.

Simple and very useful, easy to schedule appointments, affordable

Need integration with Thumbtack, I’m having some difficulties setting up the ability to send SMS, or maybe I just haven’t figured it out yet.

cheap and easy to use, I use the Kanbank

the fact that I can personalize the kanban and the contact could be used from contact list

Its price: meant for small businesses.
Its ease of use.
Automation features.
Possibility to set up various pipelines, not only for sales but also for other operations (support, admin etc).

No synchronization with LinkedIn. It's a shame as data enrichment and updates are critical in a CRM.