Bigin by Zoho CRM

Système CRM centré sur le pipeline conçu pour les petites entreprises.

Note globale

4,6 /5
(106)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,8/5
Support client
4,4/5

95%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 106

Guillaume
Note globale
  • Secteur d'activité: Comptabilité
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Un CRM Efficace

Publié le 21/04/2022

De la prise de contact à la vente, je pilote mon activité dans Bigin. Etant indépendant ce CRM adapté pour une petite entreprise me permet de presque tout faire. Sa connexion avec Zoho mail et Zoho meeting est un plus pour moi qui utilise également ces deux solutions.

Avantages

J'aime particulièrement la simplicité d'utilisation et l'interface claire et efficace.

Inconvénients

Une integration directe avec Zoho booking serait un plus.

Jose Eduardo
Note globale
  • Secteur d'activité: Équipement et fournitures de bureau
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zoho Bigin CRM para empresas pequeñas y emprendedores

Publié le 07/06/2022

Excelente

Avantages

El precio y las funcionalidades que tiene la herramienta

Inconvénients

Que carezca de de la herramienta de geolocalización y la integración con Whatsapp

Alternatives envisagées 

Zoho CRM

Pourquoi passer à Bigin by Zoho CRM

Por el precio y la facilidad de uso y parametrización
Branden
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great beginner CRM

Publié le 20/06/2022

Overall I have been very satisfied. There are a couple of key features that are needed to make this a true small business CRM solution but what is there works very well.

Avantages

I like the simplicity and ease of use. Its email and automation features also give it a huge edge over other CRM platforms.

Inconvénients

I really dislike the fact that there is no dedicated leads page. It makes it very difficult to differentiate between leads and normal contacts. It would also be great to see a phone calling automation added at some point.

Alternatives envisagées 

HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

The cost compared to the features you get. The value of Bigin is much higher than that of the other options.
Natesh
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé toutes les semaines pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Bad experience with Bigin

Publié le 24/01/2021

It was good & i was very happy till i found all my accounting data was not integrated and had to add contacts manually

Avantages

Integration with GSuite
Tasks / Calendar

Inconvénients

The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Alternatives envisagées 

HubSpot CRM

Pourquoi choisir Bigin by Zoho CRM 

To ensure zoho books integration should work and felt natural extension

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

To ensure zoho books integration should work and felt natural extension

Réponse de Zoho CRM Traduire en français

Hello Natesh! Thank you for taking your time to share your feedback. We're happy to let you know that Bigin's native integration with Zoho Books is ready and is live as part of our Early access program. We really hope that you find this useful.

As always, you can reach out to us anytime if there's anything else that you need to help with. Thank you!

Arowolo Daniel
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

The most simplest and easiest CRM system for small business

Publié le 30/06/2022

Avantages

The most simplest and easiest CRM system for small business. the fact that it is focused enough to get small business starting is exactly what I love about the CRM. no cluster features to confused user off.

Inconvénients

the pricing structure is a bit more expensive for the targeted users since its focus to small business owners

Alternatives envisagées 

Insightly et Freshsales
Israel
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Super Grace Work

Publié le 07/08/2022

Avantages

i like the simple way to show the information super woo

Inconvénients

only works with zoho apps its to me the same page as the other options on sales

Andy
Note globale
  • Secteur d'activité: Ressources humaines
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Bigin- no small CRM

Publié le 05/07/2022

LOVE LOVE LOVE the impact it is having on my business. We went from being 'sticky notes and spreadsheets' to an all in one robust platform literally overnight. And once we started using both the web version and the app- things are not falling through the cracks like they were at one point.

Avantages

This product is extremely easy to use!! The out of the gate functionality is very intuitive to use and begin leveraging.

Inconvénients

The only thing is to have a feature that lets you 'test' the functionality in a 'sandbox' before just jumping in with clients. We created a work around the just add our team as 'clients' and see how the functionality works before subjecting clients to 'learn as we go'.

Digvijay Pratap
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Happy with the Bigin.

Publié le 27/06/2022

I am quite satisfied till now.

Avantages

Ease of Use.
Systematic Tracking of Leads

Inconvénients

You can make it much better from the UI front.

Alternatives envisagées 

Freshsales

Pourquoi passer à Bigin by Zoho CRM

Ease of use. Affordability
Gheorghe
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Usability

Publié le 19/07/2022

it is very easy to use and useful for controlling the workflow for sale.

Avantages

Simplicity, usability, user interface friendly.

Inconvénients

Integration are not fully under admin control to reset it.

ALi
Note globale
  • Secteur d'activité: Équipement et fournitures de bureau
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Easy use & User Friendly

Publié le 21/07/2022

usefull and very user friendly experience

Avantages

This App very usefull for small industry that make CRM Management, Positioning each module is very simple and easy to use. our company team marketing is very like .

Inconvénients

i think no difficult for use this app, this app is very easy use for any team from beginner until manager

Péter
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

The right CRM for us

Publié le 17/06/2022

I was looking for a CRM that was easy to use, easy to customize and still had everything we needed for our business.
It's even more customisable thanks to its Zapier and API integration. I personally recommend it.

Avantages

Zapier, API Integration
Customisability
Price
Easy to use
Automation capabilities

Inconvénients

Lack of more complex automation options

Arlène
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 501-1 000 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

If you "live" inside your sales pipeline, this CRM tool is for you

Publié le 14/08/2021

For the most part, I have had a good experience with Bigin

Avantages

The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM.

The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines.

Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Inconvénients

Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

Stefano
Note globale
  • Secteur d'activité: Textile
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

CRM completo a basso prezzo

Publié le 05/01/2022

Dopo aver caricato i database ho iniziato ad usarlo e mi sono trovato bene per la semplicità d'uso e la completezza delle opzioni.

Avantages

E' un CRM completo per la gestione dei contatti e tracciare le comunicazioni con i clienti. Per mettere di conservare tutte le comunicazioni avute, e a differenza di altri, c'è anche la versione gratuita.

Inconvénients

Sicuramente il costo contenuto e il fatto di essere completo nella gestione delle comunicazioni è stato determinante nella scelta.

Alternatives envisagées 

Capsule et FreshBooks

Pourquoi choisir Bigin by Zoho CRM 

Perchè cercavo un prodotto più completo , esempio gestione dei prodotti.

Logiciel antérieur 

amoCRM

Pourquoi passer à Bigin by Zoho CRM

Per la convenienza economica, la semplicità di utilizzo e la completezza.
Ramanathan
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Awesone experience with Bigin CRM by Zoho

Publié le 14/04/2022

Awesome experience with Bigin CRM. Great reliable customer support provided by Bigin CRM Team. Bigin CCRM is a must use for all start up entrepreneurs and small business owners.

Avantages

The deal pipeline feature is the best of all. Deal management is very essential for keeping an eagle eye on all the accounts so that we can maximize our sales closings month after month, so that no sales slips through the cracks. Kudos to Zoho.

Inconvénients

Not much cons at these price points. Probably more number of pipelines in the pricing plans would have been a great sweetener.

Alternatives envisagées 

Pipedrive

Pourquoi choisir Bigin by Zoho CRM 

Bigin CRM provides Better Value for money. More features packed inside reasonable prices.

Logiciel antérieur 

Pipedrive

Pourquoi passer à Bigin by Zoho CRM

Great Value for money provided by Bigin CRM.
Irving
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A basic , entry-level CRM

Publié le 08/09/2020

We have had a great experience with Bigin, it was a great alternative while lowering our costs. It offers a great value for the money we pay for it.

Avantages

While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Inconvénients

Limited number of custom fields, no email templates and difficult to create email templates on my own.

Alternatives envisagées 

Zoho CRM

Pourquoi choisir Bigin by Zoho CRM 

Cleaner interface, best price

Logiciel antérieur 

Vtiger CRM

Pourquoi passer à Bigin by Zoho CRM

mainly price, but it has a lot of functionality. It will also be easy to migrate to Zoho CRM, when the situation allows for it.
Utilisateur vérifié
Note globale
  • Secteur d'activité: Agriculture
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

Nice CRM for Small Companies and StartUps

Publié le 18/11/2021

Avantages

Nice CRM for small companies and startups. One user ist free, premium accounts only costs 7 € per month.

Actually I'm just testing around, but it feels nice :-)

Inconvénients

Connection to MS 365 isn't hazzle-free. It broke down several times. However, it finally worked.

Alternatives envisagées 

Agile CRM et HubSpot CRM

Logiciel antérieur 

HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

It was easier to set up and get it run. Also the pricing model seems to be very interesting.
Utilisateur vérifié
Note globale
  • Secteur d'activité: Édition
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

A good CRM for small businesses

Publié le 20/09/2021

I used the software for a group of my clients. They were all a small businesses owner. It takes no time to setup and learn how it works. And their saying «a big CRM doesn't mean big results» is totally right.

Avantages

The feature of migration from Bigin to Zoho CRM with just a click without losing a single bit of data and without tech expertise.

Inconvénients

I didn't see anything disappointed me. It is a CRM for small businesses. I won't complain if it lacks a feature or two that just the big corporations need.

Alternatives envisagées 

Copper

Pourquoi choisir Bigin by Zoho CRM 

Clients request

Logiciel antérieur 

GoldMine Premium Edition et Pipedrive
DeRoy
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

BEST Small Business CRM

Publié le 13/03/2022

Very easy to use on a daily basis. Love it.

Avantages

The ease of use, scalability for a small business, as well as easy work flow.

Inconvénients

I'm not expecting a lot of automation with the cost of this CRM. So no disappointments.

Alternatives envisagées 

Freshsales et Zendesk

Pourquoi choisir Bigin by Zoho CRM 

The workflow and seamless design.

Logiciel antérieur 

Nutshell et HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

Cost and same features for what I needed.
Manivarman
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Simple Things reach great lengths

Publié le 03/07/2020

It has been an awesome experience with the product as well as the support.

Avantages

Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Inconvénients

Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

Alternatives envisagées 

Freshsales

Logiciel antérieur 

Freshsales
Madhan
Note globale
  • Secteur d'activité: Produits chimiques
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Low Cost CRM

Publié le 21/02/2022

low-cost CRM with required options

Avantages

I like the interface and very simple not too many options to distract the user very good tool for small business owners to increase productivity

Inconvénients

hyperlink for the phone number is missing, call task remainder for the company is missing some time we have a company details without contact person

Carleen
Note globale
  • Secteur d'activité: Formation professionnelle et coaching
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Great for small business

Publié le 18/04/2021

Easy to set up and learn how to use If you are new to CRM and need one, this is a great starting point, and you can add features you need as you grow.

Avantages

Love that I can customize workflows, and store e-mail templates to reduce the time cost of doing everyday things with more precision.

Inconvénients

Would be great if the tasks sent reminders for the day they were due rather than on the day they are set.

Alternatives envisagées 

Less Annoying CRM et Keap

Pourquoi passer à Bigin by Zoho CRM

Bigin had the features I needed (e-mail templates) at the price point I needed them. Others, the feature I wanted was at a higher price point AND came with all kinds of features I didn't need, but would have to learn to get the most out of the 1 feature I did.
Luyolo Leroy
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

CRM Experience using Zoho Bigin

Publié le 05/12/2021

Client activity is consistent and I don't forget deals

Avantages

The Deal stages and Dashboard features are what I use the most. I am able to keep track of my progress and set activities for myself.

Inconvénients

Probability feature for each deal stage would be helpful to estimate what I could close off with on the month

Arman
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple to use, Easy to set up and Everything an SME needs

Publié le 26/04/2022

Avantages

I'm absolutely in love with Zoho Bigin. I was looking for a tool to manage the sales team in our small business but there wasn't any simple tool to help an SME in managing their team, every other tool was complicated. They are simple to use, easy to set up and have everything you need.

Inconvénients

I am unable to edit the last name on the CRM under contacts, some fields are uneditable and I wish they work on giving an option to edit.

Alternatives envisagées 

Zoho CRM, Freshdesk et HubSpot CRM
Vishal
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Value for money CRM

Publié le 04/07/2020

Brilliant.

Avantages

The pricing , perfect CRM for startups and small teams

Inconvénients

It serves my purpose for now. Nothing negative to say

Alternatives envisagées 

Zoho CRM et Pipedrive

Pourquoi choisir Bigin by Zoho CRM 

Price and our requirements were limited

Logiciel antérieur 

Freshsales

Pourquoi passer à Bigin by Zoho CRM

Value for money .
Stanley
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Zoho Bigin CRM Review

Publié le 09/03/2022

I think Zoho CRM solves my business problems, specifically the facility to add a new client and keep track of it.

Avantages

It's really easy to use because of its interface and the position of each feature. It's very intuitive, even if someone hasn't previously used another CRM.

Inconvénients

There are some features for a client that cannot be removed, or they're by default, so it's difficult to be hiding each of them.

Alternatives envisagées 

Zoho CRM et HubSpot CRM

Pourquoi passer à Bigin by Zoho CRM

The price