Avis clients sur SpotOn

SpotOn

Un PDV de restaurant pour le traitement des paiements

Note globale

4,4 /5
(285)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,3/5
Support client
4,4/5

87%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 285

Osiano
Note globale
  • Secteur d'activité: Import/Export
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

L'un des meilleurs logiciels de paiement

Publié le 12/10/2023

Avantages

C'est un logiciel facile à utiliser, efficace et très rapide dans le traitement des paiements. Grâce à ses fonctionnalités, il permet de faire des réservations et des commandes sécurisées en ligne.

Inconvénients

C'est un bon logiciel que j'apprécie beaucoup mais qui n'est pas disponible dans tous les pays

Réponse de SpotOn

Thank you for your feedback, Osiano. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Estelle
Note globale
  • Secteur d'activité: Mode et vêtements
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Meilleur logiciel de a

Publié le 25/10/2023

Avantages

Avec SpotOn des paiements sont bien sécuriser et fiable et cela permet le bon fonctionnement des entreprises. Son usage est très simple.

Inconvénients

Avec SpotOn des paiements sont bien sécuriser et fiable et cela permet le bon fonctionnement des entreprises. Son usage est très simple.

Réponse de SpotOn

That's music to our ears, Estelle. Thank you for your feedback. We look forward to continuing to help you grow your business.

Rodrigue
Note globale
  • Secteur d'activité: Import/Export
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Commande en ligne

Publié le 21/11/2023

Spoton est entièrement indispensable pour mon entreprise

Spoton est entièrement indispensable pour mon entreprise

Avantages

Spoton est un logiciel de commande en ligne très utile et fiable pour mon entreprise

Inconvénients

Spoton est le logiciel dont l'entreprise a besoin pour gère au mieux les commandes

Réponse de SpotOn

Thank you for the shoutout, Rodrigue. We're glad to hear about your experience with SpotOn's online ordering solution. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.

Salomon
Note globale
  • Secteur d'activité: Immobilier commercial
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de gestion transparent

Publié le 03/10/2023

Avantages

C'est le plus meilleur logiciel qui facilite surtout aux restaurants,une conception conviviale, accélérer le paiement et simplifié la gestion des menus

Inconvénients

Je recommande surtout aux restaurants d'utiliser ce logiciel pour un meilleur fonctionnement de leurs restaurant

Réponse de SpotOn

Thank you for this feedback, Salomon! We appreciate your business and value your opinion.

Wilrich Fleury Amour
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de traitement de paiement

Publié le 09/10/2023

Avantages

Notre entreprise a désormais une facilité à traiter les paiements grâce à SpotOn. Un service client très dynamique. Nos clients sont satisfaits grâce à ce logiciel.

Inconvénients

SpotOn un logiciel auquel je ne reproche grand-chose. La qualité de rapport prix est appréciable.

Réponse de SpotOn

Thank you for your kind words. We're proud to help support you and your business.

Réné Gildas
Note globale
  • Secteur d'activité: Développement de programmes
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciels de caisse

Publié le 09/10/2023

Avantages

D'une fonctionnalité très pratique, ce logiciel permet de traîter des paiements, d'email marketing. Il facilite également la commande en ligne.

Inconvénients

Aucun inconvénient venant de ce logiciel à signaler.

Réponse de SpotOn

Thank you for the shoutout, Réné. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Fabrice
Note globale
  • Secteur d'activité: Ressources humaines
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Logiciel de gestion

Publié le 27/11/2023

Avantages

Le logiciel spoton est un tres bon logiciel qui aide les entreprises dans la gestion par mail a la clientèle.

Inconvénients

La tâche facile et rapide de ce logiciel spoton et son rapport prix est acceptable.

Réponse de SpotOn

We love to hear it, Fabrice! Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.

Charlaine
Note globale
  • Secteur d'activité: Design
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de Gestion d'email

Publié le 24/10/2023

Avantages

Grâce à ce logiciel j'arrive à automatisé mes campagnes publicitaires par e-mail et je trouve ça très efficace.

Inconvénients

Je ne retiens que du positif dans l'utilisation de ce Logiciel

Réponse de SpotOn

Thanks for the shoutout, Charlaine. We're happy to hear about your experience with SpotOn Marketing, and we look forward to continuing to help you grow your business.

Nicolas
Note globale
  • Secteur d'activité: Matériaux de construction
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de publication

Publié le 17/10/2023

Avantages

Le logiciel SpotOn est un bon logiciel qui me console plus rapidement et plus facilement mes publicités par mail.

Inconvénients

Le prix du logiciel SpotOn est si abordable , donc je n'ai de mauvaise chose a dire.

Réponse de SpotOn

That's music to our ears, Nicolas. Thank you for your feedback. We look forward to continuing to help you grow your business.

Edmond
Note globale
  • Secteur d'activité: Ressources humaines
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de gestion

Publié le 25/10/2023

Avantages

Le logiciel spoton est un bon logiciel de gestion avec lequel je gère mes paiements en ligne . C'est plus facile.

Inconvénients

Le logiciel spoton a un prix abordable dont j'ai pas d'inconvénients à avouer

Réponse de SpotOn

We love to hear it, Edmond. We appreciate your feedback - we're here to work with you, for you.

Saturnin
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Logiciel de paiement

Publié le 22/09/2023

Avantages

Spoton est un très bon logiciel de paiement . Tres fiable et plus sécurisé .

Inconvénients

C'est un tres bon logiciel à recommander au utisateur

Réponse de SpotOn

Thank you for your kind words, Saturnin. We're proud to help support you and your business.

Fataye
Note globale
  • Secteur d'activité: Production alimentaire
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les mois pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Logiciel de paiement

Publié le 04/10/2023

Avantages

Logiciel très fiable et très facile à manipuler.

Inconvénients

Je ne trouve rien comme inconvénients à type de logiciel.

Réponse de SpotOn

Thank you for your feedback, Fataye!

Rick
Note globale
  • Secteur d'activité: Équipement et fournitures de bureau
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

A True Game Changer

Publié le 30/01/2020

Restaurant owners share many of the same struggles in managing and growing their businesses. ...

Restaurant owners share many of the same struggles in managing and growing their businesses. Issues such as real-time enterprise level reporting, back office updates immediately available on all stations, including their online ordering site, controlling labor cost, and payroll reporting. Additionally with the integration with third party delivery services, the cost savings by eliminating user error is proving to be a huge factor.
SpotOn Restaurant provides the tools and resources that are necessary for independents as well as multi-chain national brands.

Avantages

The Freedom Group is a proud dealer of SpotOn Restaurant. We are a company that is passionate about serving our clients with great technology coupled with phenomenal service. SpotOn Restaurant allows us to bring real value to our clients on the technology front, while enabling us to offer a high level of support due to the cloud infrastructure.

Inconvénients

As we have thoroughly enjoyed working with the entire SpotOn team, I do not have any cons to report.

Sheila
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great product that needs fine tuning

Publié le 27/05/2023

Customer service has been great and they are always kind. They helped go through the system when I...

Customer service has been great and they are always kind. They helped go through the system when I got the new pos in the store.

Avantages

I like the ability to provide a discount for cash sales. The POS is user friendly. The layout is user friendly. The website created was better than I expected.

Inconvénients

I could not merge my gift cards that I previously used because there were letters in the code. I now have to accept as cash and then the reports are incorrect. Any customers that I had with loyalty before do not merge to SpotOn because I did not use phone numbers for in store orders. The first POS system was never shipped so I needed a new order to have one shipped. I spent weeks on the phone with tech support because it was not updating properly and finally I was sent a new system that is working properly. I am now charged for multiple POS systems although I only have one. I have spent a month trying to get it sorted out but have not been refunded for the overcharge and although billing cancelled the extra equipment, I am being charged again extra for this month. Virtual Terminal is not great for sending invoices and does not sync with inventory. Big problem when the business is selling inventory. Not able to exchange an item.

Réponse de SpotOn

Thank you for the feedback, Sheila. We passed this on to client services, and I'm happy to hear a team member has helped to resolve your pain points and billing issues. Please don't hesitate to reach us at [email protected] for additional assistance.

Emily
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Spot on replaces Emagine POS

Publié le 21/08/2023

1-10, id say 2

1-10, id say 2

Avantages

I think Spot on, since taking over Emagine POS, has gone down hill, You never know who you will be getting support from. The reporting does not seem accurate. Not happy with it at all. Would definately be looking in to another POS system if my father wasnt so dedicated to [sensitive content hidden] and [sensitive content hidden] who sold to Spot on (I think thats what happend). Sent us a computer that was "New" but was linked up with another company, so def not new. Trying to hook up a register drawer to our take out computer....yeah that doesnt work. Networks are all screwed up. Not easy to set up anything. Just simply not happy. Was better off with Emagine. But event with them towards the end. Would have looked into another POS system. Maybe you should send people out on the field to help people, that may not be computer literate, to get through issues. just saying.... not everyone knows a lot about setting up computers, etc. Send techs out to help, would make a big difference. Spot on, absolutely do not reccommend for small business owners. but yes, maybe you are good for the Lincoln Finaical Center in Philadelphia.

Inconvénients

You could improve by sending out people to help small business owners understand the step up and features you offer, you pretty much make us figure things out on our own.... adding a new printer or register, good luck. Our takeout register wont hook up with spot on and open, like our bar register. Try talking to "[sensitive content hidden] " from where ever the hell he is located, no answers. cant figure things out. Send out technicians or send out reps to help and not over the phone. you literally get nowhere and throw in the towel and half ass work with what you can use.

Réponse de SpotOn

That's not the experience we want you to have, Emily. I've spoken to a member of our customer service team about your case, and we will be reaching out to discuss the status of your account and the final SAAS charge. If you require additional assistance, please don't hesitate to contact [email protected].

Jennifer
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

[sensitive content hidden] Review

Publié le 23/08/2023

Avantages

Once again, [sensitive content hidden], completed the task that I needed help with efficiently and effectively. He communicated with me throughout the process to keep me updated and informed about completion. It is always a breeze and a pleasure to work with him.

Inconvénients

For this particular task, everything was good.

Réponse de SpotOn

Thank you for the feedback, Jennifer. customer service is important to us, and we're glad to hear about your experience. Small businesses are at the core of their local communities, and we're proud to help support them and the people who run them.

Yuka
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Review from Cassava

Publié le 10/04/2023

after the learning curve it's been really amazing.

after the learning curve it's been really amazing.

Avantages

While so many POS systems may not be so super different, where SpotOn doesn't even compare is the customer service. The phone reps, email tech rep, local rep who we can see in person and have a working relationship with, it's all amazing.While so many onboarding now adays is a zoom call with a very uninterested rep or just instructions on PDF, SpotOn really makes you feel they care.

Inconvénients

the slowness of the handheld, the way it rolls over screens makes some of us dizzy because the way it moves, and also there are some steps in handheld that we feel can be cutout. the desktop works great, but it's too bulky. we really want the desktop version on iPad. It's web base so we are puzzled to why that hasn't happened yet.

Alternatives envisagées 

Square Payments

Pourquoi choisir SpotOn 

Because our local rep in San Francisco, [sensitive content hidden], was extremely nice, diligent, caring and hard working.

Pourquoi passer à SpotOn

Because of [sensitive content hidden], and because SpotOn offers in-person installation.

Réponse de SpotOn

Thank you for your kind words, Yuka, and for your feedback on the handheld devices. We're glad you are happy with SpotOn support and your local rep. We are constantly evolving our tech and its capabilities to better support businesses.

Sunny
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

It really is "Spot ON"

Publié le 20/11/2020

Unfortunately, Point of sale systems are not easy. There will always be something you do get or...

Unfortunately, Point of sale systems are not easy. There will always be something you do get or don't like about them. Because we have a large menu with lots of customizations we had to do most of the work ourselves to set it up. But honestly it does make it so my team understands how to utilize the system which can be helpful. To be fair is is 2020 and everyone is overwhelmed so all in all I am a happy customer. The Reporting side of it is truly awesome! We have yet to use the customer loyalty part of the system but are looking to get that rolling soon.

Avantages

The reporting back end of this software is amazing. We have a lot of items and modifiers so having the Spot on team be willing to work with us to nail every thing down was important.

Inconvénients

There were quite a few glitches in the beginning and because of COVID things got lost in the mix especially with install and hardware fixes. The team is very overwhelmed and sometimes we have just not received follow up, follow through or accountability on issues. We have had a few customers complain that the OLO App. does not work on their phones. Weird glitches on some reports really set us back months which is a bummer.

Alternatives envisagées 

Square Point of Sale et Toast POS

Pourquoi choisir SpotOn 

Northstar was a nightmare.

Pourquoi passer à SpotOn

The reporting end. The flexibility and the fact that you do all the programing in house. They are not just a company selling a product that they cant fix.
Wagner
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Tushar Brazilian Express Utah

Publié le 15/04/2023

Superb. Love the product and the company. I have already referred my friends that own restaurants...

Superb. Love the product and the company. I have already referred my friends that own restaurants to [sensitive content hidden] and SpotOn

Avantages

The local support from [sensitive content hidden] and his team have been very attentive to details and very hands on with customer support and technical service. The company has always treated us fairly. And we value that.

Inconvénients

Nothing. There have been a few outages that were inconveniences for an hour. No big deal.

Shane
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Spoton has gone above and beyond for me and my business!

Publié le 12/04/2023

Best payment processor with phenomenal customer supportStill need to sit down and go over intergrati...

Best payment processor with phenomenal customer supportStill need to sit down and go over intergrating yall's crm!

Avantages

I will definitely be staying!Best customer support!Dashboard to process credit cards easy to use and navigate! Portable credit card reader is a life changer and rarely do I have to remember to charge it or turn it off!Super easy bluetooth with app on my phone!

Inconvénients

Intergrate with either Google contacts and or Hubsport crm to import all my existing clients to make emailing receipts and invoicing easier, or intergrate with Zapier to make this happen!

Réponse de SpotOn

That's music to our ears, Shane! We're happy to hear you're having a great experience with your SpotOn Dashboard and device. Going to pass along your integration/import contacts feedback and make sure the right teams are notified.
We look forward to continuing to help you grow your business.

Nick
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best system ever!

Publié le 16/02/2020

I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more...

I've had no difficulty reaching a service tech 90% of the time. I also appreciate the way more serious problems are immediately escalated to a supervisor who has ALWAYS solved my problem.

Avantages

Most of all, it is the simplest system I've ever had for teaching new servers. Secondly, the ability to make adjustments from any computer remote or on-site is fantastic!

Inconvénients

Like any computer, there are occasional glitches. The key is not to panic, and refresh system first before any troubleshooting

Tori
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great product

Publié le 13/11/2020

Avantages

The system is easy to use and quick to learn. Menu items can easily be changed or added and updates instantly.

Inconvénients

Internet is a huge issue. If you do not have great internet it is a problem. If there is a spotty connection you can not use the program at all. It usually goes out during critical and busy times. This definitely needs fixed. There is a back up Internet that can be used but won’t turn on unless there is no connection at all.

Andrew
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Game Changer

Publié le 23/04/2020

Spoton has been great from the start from the sales reps presentation to the feedback to the help...

Spoton has been great from the start from the sales reps presentation to the feedback to the help and just the restaurant industry in general. Our rep had experience in restaurants so he showed us some tricks and shortcuts in creating our menu that was a huge plus for us. He also was very knowledgeable in marketing so he offered his guidance for free which helped us grow our business with online ordering.

Avantages

The features I love best about SPOTON restaurant is the support and the ease-of-use. Sales reps was very knowledgeable and supportive. He trained 30 employees on site and was available instantly when we had questions. He was there the whole week when we started the product conversion and actually did some free advertising for us to show his support. He made us a believer in SPOTON and that showed us that SPOTON really does partner with their merchants with transparency low rates great reporting and all in all best restaurant point-of-sale on the market we have seen we are a spoton customers for life thank you [SENSITIVE CONTENT HIDDEN] for introducing us to SpotOn Restaurant and all of its capabilities.

Inconvénients

The only thing we really didn’t like about the software is the ability to use digital gift cards on the online ordering but we have we have been made aware that this is on its way in development.

Alternatives envisagées 

Maitre'D, Aloha EPOS, Clover et Toast POS

Pourquoi choisir SpotOn 

Support was horrible in our rates keep going up where are you and transparent. The system will slow down it’s very unstable. Used it for 8 years.

Pourquoi passer à SpotOn

There was really no comparison in the features they offered for 40 to 50% lower with continued free support and updates cloud-based with free mobile back up plus all the marketing you get with the SpotOn platform was a huge deciding factor for us plus our rep was honest about each one of our choices he didn’t downgrade any other company just told us the difference between the competitors. We checked his data and he was 100% honest.
Nick
Note globale
  • Secteur d'activité: Restaurants
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Changed the way I thought about Merchant Services!!!

Publié le 14/04/2020

Everything has been awesome. The idea of putting money into our system when ours was functional was...

Everything has been awesome. The idea of putting money into our system when ours was functional was a difficult one. But looking back it was just a matter of jumping. I haven't looked back and the money I've saved has more than offset any costs. Honestly though, the service isn't like anything I've seen from a merchant services company before. It'll be interesting to see if the other guys like Toast, Breadcrumb, etc. try to mimic their business model.

Avantages

The reporting features are insane. I've been able to create custom subscriptions so that the reports that I love the most are just sent to me every Monday morning. The service is also incredible. Our rep, [SENSITIVE CONTENT HIDDEN], checks in with us regularly just to see how business is going and regularly offers creative ideas of how to increase revenue. It's like having a free in-house business consultant. When COVID-19 hit, [SENSITIVE CONTENT HIDDEN] called us immediately to start walking us through ideas that have kept us open. I also love that the software is cloud-based. I've had servers call me at home with issues that I was able to fix from my couch. HIGHLY recommend!!

Inconvénients

This is the first time that I've actually paid a subscription for POS software so that took some getting over. We had Micros/Upserve before. But once I started utilizing the features that I was paying for I could see the value. Will never go back to the old PC in the back office.

brad
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

VIce President

Publié le 14/04/2022

Amazing, I would say start to finish, however the communication and support has not stopped and its...

Amazing, I would say start to finish, however the communication and support has not stopped and its incredible to talk with people that want to help and make the systems the best they can be for your needs.

Avantages

The implementation process was amazing allowing you to use the software for your individual needs and operations, Software helps bring all your needs under one platform, from operations to accounting, Consumer to wensite.

Inconvénients

I have to say there really is nothing I am not happy about as it relates to the software. Working with the SpotOn team allowed us to adjust reporting, accounting and formulate into our system.

Réponse de SpotOn

This is music to our ears! Thanks for the feedback, and we are looking forward to working together to grow your business for years to come.