Avis clients sur Replicon

We have a mix or contracted and hourly employees. Replicon was able to be customized to our environment, making tracking and reporting of attendance and payroll effortless.

Nothing immediately comes to mind. It sometimes becomes confusing (at least to me) to correctly set up an employee with the multitude of features available, I almost always lean on tech support for guidance/assistance, which is usually instant.

Reporting showed us which customers were being visited ( and which weren't) with a customer report we created for them.

Had to ask support to open up some features, like Dashboard for instance, it's a free feature so should just be there when you sign up.

The payroll process is relatively easy to undertake

Our company in America commenced using Replicon first then Australia commenced using it which is Head Office. I am in Australia and every time i go to ask a helpdesk question i get a reply back stating that i am contacting outside of our working hours (which i am not) therefore no one is there to assist me which i am finding very frustrating. We have offices in Malaysia who i have just added to our account. There are other countries but i have not added them at this stage due to disappointment with this issue.

timesheet and time-off function, generate report

facing error when trying to record timesheet

Robust workflow that can accommodate our current business processes.

Difficult to build reports. Need to know which templates to start with to achieve desired result.

That the support was fast and understandable

Setting up reports on my own. Needed assistance in the start to do so correctly

Love the ease of use & customer support.

I was not a fan of the setup procedure.

Sparx USA has been using Replicon for over 2 overs. Sparx was looking for software to automate time and attendance for the staff. The software implementation went smoothly and used on a daily basis by the staff. The software allows the staff to have full visibility of their time and attendance either thru a mobile app or log-in into the website.

Setting up the annual employee vacation time. It is confusing for a end user based on the validation rules to accrue time correctly. Replicon support was excellent in helping me set-up the staff vacation time.

We were a small company that almost overnight more than doubled in size. It was so hard finding something to transition into. Replicon, since day one has been so easy to use!!! The entire process, from picking the software, asking questions before our purchase all the way to the day we went live with it. SO EASY!!! I can print reports anytime and I have not had ANY incorrect time entries!! The employees have found it really easy to use.

I Hate that my reports have different margins for some pages. It looks sloppy. I have emailed help desk to try and fix but they said they cant.

Replicon makes it easy to record my time daily and automatically enters holidays and my approved time off on my timesheet If I need to look back at past timesheets, or re-open an old sheet it is easy and user friendly with just a click. All the information you need is easy to find on either the Timesheet or Time Off tabs. I can quickly see my Vacation and Sick time balances.

I like that when time is approved I receive an email and don't have to go back to the software to check.

The drop down's where you select the Program/Project to post time to is a little daunting at first, however I think it is more how our particular company set this up than it is an actual issue with the software's functionality.

Replicon allowed us to bemore efficient and accurate.

At this time we haven't had any problems using Replicon.

What I like the most about this software is how simple it is to punch in, punch out and go to break.

Simplicity of use to even book vacations and paid time off

Customer support actually supports you, via chat!

You can punch in through mobile phone, employees could abuse this.

Support help and training provided and really great service

Too many different reports - I only use this program for vacation time

It appeared to be easy to implement and with the app, easy for staff to track their time

Integration has been a nightmare. We have been at it since last November 2018 and we are still not live at the end of March 2019. It didn't work with our QB software system. Their "integration" team was not knowledgeable in their own system. We constantly get conflicting direction depending on who we are talking to. They have no manuals and their online help area is horrible and can send you in a loop with no answers. We have literally spend 100's of hours working on a program that should have been easily integrated.

This was a perfect fit in how we track projects, specifically hours charged to projects vs the budgeted hours allotted for the projects. We also track budgeted costs vs actual hours/costs.
We are able to retrieve specific reports on time and $$, so when estimating like projects it gives you a quick estimate of how long it would take.

Going from GEN 2 to GEN 3 was difficult for em in reference to generating reports. It took a while to get used to the types of reports you could get out of this software.