Avis clients sur Melio
Note globale
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Avis clients sur 378
- Secteur d'activité: Matériel informatique
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Evaluation melio
Publié le 29/04/2024
Globalement ici melio ma facilité les transactions et mes paiements ainsi que ma gestion des...
Globalement ici melio ma facilité les transactions et mes paiements ainsi que ma gestion des factures donc pour moi globalement j’aime bien .
Pratique simple et bonne prise en main
Avantages
-pas de frais d’abonnement inscription gratuite
-le paiement à l’international des fournisseurs
-possibilité de combiner des paiement
Inconvénients
Le seul inconvénient que j’ai pu constater ici c’est juste des lenteurs parfois et aussi l’application consomme assez de données
Réponse de Melio
Hi Franck, thank you so much for sharing. Our goal is to offer an easy-to-use user experience, and we are glad to hear that you've found it to be just that. We take your feedback very seriously, and we'd like to hear more about what makes the Melio app slow and data-consuming. Email us at [email protected], we'd love to chat.
Best,
Team Melio
- Secteur d'activité: Vente en gros
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
un outil efficace et simple pour gérer sa comptabilité
Publié le 31/08/2023
Avantages
Il est facile à prendre en main, intuitif et sécurisé. Il me fait gagner du temps et de l'argent en automatisant certaines tâches comme la relance des impayés ou la génération des rapports comptables.
Inconvénients
Le fait de payer un abonnement mensuel pour accéder à toutes les options, il n'est pas adapté aux entreprises qui ont une comptabilité complexe ou qui ont besoin d'un expert-comptable
Réponse de Melio
Hi,
Thank you for sharing this review. We're thrilled to hear that our platform has made your experience easy, intuitive, and secure. It's great to know that our automation features, like following up on unpaid bills and generating accounting reports, have saved you time and money. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Mon avis sur Melio
Publié le 16/10/2023
Avantages
Logiciel n'est si compliqué à utiliser et rend facilement aux moyens de paiement
Inconvénients
Je l'apprécie le moins bon car c'est destiné aux grandes entreprises surtout
Réponse de Melio
Hi there, thank you so much for sharing. Our goal is to offer an easy-to-use user experience and we are glad to hear that you've found it to be just that. We take your feedback very seriously and we'd like to hear more about what makes Melio seem as if it's aimed at large companies. Email us at [email protected], we'd love to chat.
Best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Special logiciel
Publié le 21/11/2023
Avantages
melio est une très bonne application surtout pour les factures en ligne
Inconvénients
seulement que pour blés entreprise qui n'ont pas beaucoup d'agent financier peuvent l'utiliser
Réponse de Melio
Hi Antoine, thank you for sharing your feedback. We are glad to know you're finding Melio to be such a useful tool especially when using online invoices. We appreciate your feedback and will be sure to pass it along.
Best,
Team Melio
- Secteur d'activité: Capital risque et capital-investissement
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
JC avis Melio
Publié le 27/12/2022
Depuis que j'utilise cette application, je gère bien ma facturation avec mon entreprise. Et...
Depuis que j'utilise cette application, je gère bien ma facturation avec mon entreprise. Et j'effectue également des paiements en ligne.
Avantages
J'ai bien aimé le fait de facilement faire mes paiements et régler mes factures en ligne.
Inconvénients
Pas grandes choses à dire. Juste corriger certains beug au niveau de la connexion à l'application.
Réponse de Melio
Hi Julien,
Thank you for sharing this review! We're happy to hear our you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Secteur d'activité: Réseaux informatiques
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
"Melio : Le logiciel de gestion financière idéal pour les petites entreprises"
Publié le 06/02/2023
"J'ai récemment adopté Melio pour gérer les finances de mon entreprise et je suis ravi du résultat....
"J'ai récemment adopté Melio pour gérer les finances de mon entreprise et je suis ravi du résultat. C'est facile à utiliser et m'a permis d'automatiser les tâches administratives fastidieuses."
Avantages
Facilité d'utilisation même pour ceux qui n'ont pas de connaissances en comptabilité.Automatisation des tâches administratives Suivi en temps réel de tous les activitéstravailler en temps réel avec leur équipe et leurs comptables.
Inconvénients
Limité aux petites entreprises Fonctionnalités limitées il peut ne pas inclure certaines fonctionnalités avancées que certaines entreprises peuvent exiger.Support limité le coût peut encore être prohibitif pour certaines petites entreprises.
Réponse de Melio
Hi Ophelio, thanks for sharing this review with us and the community. We appreciate your feedback and we're glad to know Melio has been a great resource for your business.
Best,
Team Melio
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Outils de payement
Publié le 18/09/2023
Avantages
Très facile à utiliser et surtout le traitement en ligne et électronique
Inconvénients
Je recommande ce logiciel dans tout les pays
Réponse de Melio
Hi Christine, thanks for sharing this 5-star feedback. We're glad to know you are finding Melio to be a resourceful tool that you'd recommend.
Best,
Team Melio
- Secteur d'activité: Administration publique
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Logiciel de traitement des paiements
Publié le 18/10/2023
Avantages
J'ai apprécié la facilité avec laquelle j'ai pu effectuer mes paiements et régler mes factures en ligne.
Inconvénients
Il n'y a pas de grand-chose à signaler, à part quelques problèmes de connexion à l'application qu'il faudrait corriger.
Réponse de Melio
Hi there, thanks for sharing your feedback. We are glad to hear you're finding Melio easy-to-use. We'll be sure to pass this along to our team.
Best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Logiciel de facturation
Publié le 23/10/2023
Avantages
Le téléchargement des reçu mobile pour les justificatifs en cas de manquement de confiance
Inconvénients
La non disponibilité dans tout les pays et l'abonnement mensuel pour accéder à toutes les options
Réponse de Melio
Hi Pascal, thanks for sharing your 5-star feedback. We are happy to hear you are finding Melio to be a resourceful tool. And we'll be sure to share your additional feedback with the team.
Best,
Team Melio
- Secteur d'activité: Équipement et fournitures de bureau
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
L'un des meilleurs logiciels de facturation
Publié le 28/08/2023
Bonne
Bonne
Avantages
Flexibilité de facturation au fournisseur
Inconvénients
Rien de grave juste corriger certains beug au niveau de la connexion à l'application
Réponse de Melio
Hi, thank you for sharing this review. We're happy to hear you find Melio useful and easy to use. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Secteur d'activité: Art
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Avis d'un créateur de contenu
Publié le 15/01/2023
Melio m'a permis d'éviter les déplacements inutiles pour payer les factures. Ainsi, en quelques...
Melio m'a permis d'éviter les déplacements inutiles pour payer les factures. Ainsi, en quelques clics tout est règlé.
Avantages
J'ai apprécié le traitement rapide des factures, la création des factures, le paiement en ligne et les multiples méthodes de paiement
Inconvénients
Les débuts sur le logiciel ne sont toujours pas faciles car le logiciel est difficile à comprendre et à manipuler pour un débutant
Réponse de Melio
Hi Germain, thank you for sharing this review with us and the community. We're happy to hear Melio has become a useful tool for your business.
Best,
Team Melio
- Secteur d'activité: Vente en gros
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Simple and Intuitive for our growing business
Publié le 07/11/2022
They have been great to work with and support is super responsive
They have been great to work with and support is super responsive
Avantages
One thing I like about Melio is a newly released feature that allows us to pay multiple invoices to one vendor by one payment. We often had to create individual payments to each vendor separately so now we can combine into one payment makes everyone's life easier.
Inconvénients
We had issues of the preferred payment method of payment to vendors change without us making the change but that seems to be a resolved issue.
Réponse de Melio
Hi Devin, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and are enjoying the features we offer.
Best,
Team Melio
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Payment Solution that works
Publié le 20/05/2021
Melio has an excellent customer support and resolves any issues quickly.
Melio has an excellent customer support and resolves any issues quickly.
Avantages
We choose this product since it seamlessly integrates with our accounting software. It also allows us to send paper checks without the hassle of printing and mailing them.
Inconvénients
There is nothing really to dislike about the software with how our company is using it right now. I do hope for a much better interface and a more informative dashboard in the future.
Alternatives envisagées
TebraPourquoi choisir Melio
It is integrated with our accounting software. No need to re-enter vendor information on Melio.Logiciel antérieur
VenmoPourquoi passer à Melio
Melio integrates with our accounting softwareRéponse de Melio
Hi Ryan, thank you for taking the time to post this review. We are delighted to hear you find Melio useful and that our customer support team has been able to assist you. We appreciate your detailed feedback and will take it into account as we continue to improve our product and service.
All the best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Took My Client's Money
Publié le 14/12/2022
I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they...
I WILL NEVER USE MELIO AGAIN! You are like an insurance agency - you only find out how good they are when you file a claim
Avantages
Ease of use................................
Inconvénients
Melio is great if all you want to do is send out bills and have no issues besides cancelling a check you sent. However, the software started populating vendor names for vendors we NEVER did business with, which ultimately ended up with a check going to the wrong vendor. The vendor called me and notified me of the mistake, but would not cut us a check back or ACH us the money directly. Instead, they said their policy was to send the payment back via the exact same means it was sent to them...BIG MISTAKE! Melio claims they don't have the money and have no way of tracking it (even though I gave them all the info the need to search for it), and on top of that, they REFUSE TO ALLOW ANYONE FROM MELIO TO CALL ME!I have requested multiple times for a manager to call me. They even put in a call request...what happened? They would only respond via email and of course I kept getting representatives. After no less than 25 emails back and forth, I finally got a response from an "accountant manager" who told me there's nothing they can do and they are closing my case. Um, you have over $1200 of my client's money and I have requested multiple times to be called so I can discuss this issue with someone at the company in higher management, and I have flat out been denied! I CONSIDER THIS THEFT!!! Melio has stolen my client's money and won't make it right.You can't call them, and they WON'T CALL YOU! VERY UPSET WITH THIS COMPANY AND THEIR LACK OF FOLLOW THROUGH.
Réponse de Melio
Hi Darla, we'd love the chance to investigate this further. We don't have enough information here to find you in our system, please email us at [email protected] with "Capterra review: Urgent" in the subject line and our support team can connect with you.
Best,
Team Melio
- Secteur d'activité: Impression
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Easiest Payment System
Publié le 14/06/2024
We started using Melio when they integrated with Quickbooks Online and they made it so simple to...
We started using Melio when they integrated with Quickbooks Online and they made it so simple to pay our high-cost vendors quickly; after the integration ended, we found them on their own and have been ecstatic that the separate site functions almost exactly like it did in Quickbooks. It's truly one of the best payment systems I have.
Avantages
How quickly it connects with our Intuit account, which meant that I didn't need to load every single bill in our system into Melio so I could start payments to vendors.
Inconvénients
I do not have any cons with my use of Melio.
Réponse de Melio
Hi Amy, thank you for taking the time to share this 5-star review. We are happy to hear that you're finding Melio easy to use and that is has been helpful for your business.
Best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Extremely User & Budget Friendly
Publié le 03/02/2023
Absolutely love this product and it’s affordability.
Absolutely love this product and it’s affordability.
Avantages
This product is a great value for what it provides. We rarely pay anything for this product as it only charges on international wires and checks. Most of our transactions are ACH and free. Processing is super easy.
Inconvénients
The only complaint I have is there is no phone support. Getting an answer to an issue is a little delayed through a ticket system.
Pourquoi choisir Melio
Bill.com was unreasonably expensive for our volume.Logiciel antérieur
BILL Accounts Payable & ReceivablePourquoi passer à Melio
Price and functionality.Réponse de Melio
Hi Cheryl, thanks for sharing this review with us and the community. We're glad to hear Melio has been a great fit for your business. As for support, feel free to live chat with our customer experience team any time Monday- Friday 9am- 8pm EST. We're happy to help.
Best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Why use Melio with QuickBooks
Publié le 31/03/2022
Excelleent
Excelleent
Avantages
The built-in integration with QBO and QuickBooks Desktop allow easy flow from invoice entry to payment. The ability to schedule to send either ACH or Check within QuickBooks is critical to our workflow. If we don't have the ACH info the ability to request it securely from the vendor is great
Inconvénients
No batch payment, the ability to pay more than one bill with a single payment would be a great addition. Also showing how credits are applied to a bill would be extremely helpful. We send a "bill & applied payments" to our vendors so they will know. Just an extra step that we would like to eliminate
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best way to pay vendors- bar none
Publié le 17/11/2022
Easy to implement, and support is great!
Easy to implement, and support is great!
Avantages
The full integration with in QuickBooks online makes this an easy choice for streamlined and efficient processes.
Inconvénients
It is difficult to know exactly when a vendor will receive a payment. Should be two days but sometimes has been five days. Especially in the beginning of using the software.
Réponse de Melio
Hi Lisa, thanks for sharing this review with us and the community! We're glad to hear you find Melio useful and easy to use.
Best,
Team Melio
- Secteur d'activité: Recrutement
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Melio Feedback
Publié le 17/12/2020
I am happy with the product, especially since it is free for the functionality I am using it for. I...
I am happy with the product, especially since it is free for the functionality I am using it for. I would be willing to pay a small fee (at least the cost of a stamp) to have live checks be processed and mailed on the same day that the payment is processed.
Avantages
I love that I can pay all invoices without printing and mailing checks. It is also great that the program completely integrates with QuickBooks so the bills show up automatically in Melio, and with a few clicks I can pay all of the bills.
Inconvénients
It takes over a week for a live check to be delivered to a vendor, which is a long time.
Alternatives envisagées
BILL Accounts Payable & ReceivablePourquoi passer à Melio
I loved the fact that it was free, and had all of the functionality that I was looking for.Réponse de Melio
Hi Kate, thank you for taking the time to post such an excellent review. We are glad Melio has been able to save you time and busywork. We are currently working on a fast check feature and it should be available soon, so stay tuned.
All the best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Melio is a great option for sending and receiving payments
Publié le 31/03/2022
I have been extremely happy with the ability to have payments come directly into my bank account...
I have been extremely happy with the ability to have payments come directly into my bank account from the customer, and the fees are fair.
Avantages
This product integrates very well with Quickbooks Online, and is fairly easy to use once it is set-up. Customer Service is great
Inconvénients
Set-up takes a little bit of computer saavy, but customer service is very helpful. It takes a little bit longer than I would like to get the funds in my bank account after a customer has made the payment when they pay from their bank account.
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
Worst customer service ever
Publié le 28/02/2024
customer service is the biggest joke in the world!!
customer service is the biggest joke in the world!!
Avantages
The product itself is really nice for book keeping and why I want to keep using but im about to find something different if I cant get some one to email me or call me back.
Inconvénients
Customer service!!!!! I think I have emailed or messaged them 5-10 times and have never received a response or call back. Ive asked my friend who is a recruiter to get me a real persons email and phone number and they didnt respond. All I want to do is change my email address because the one on file doesn't work anymore.
Réponse de Melio
Hi Garrett, thank you for sharing your feedback and we're sorry to hear that you faced difficulty in reaching out to our support team. We understand your concern and would be glad to assist you with updating your email address. Since there is limited information here, kindly email us at [email protected] and we'll be more than happy to take care of this for you.
Best,
Team Melio
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
False Advertising
Publié le 07/12/2023
Because of they did not deliver payments as advertised and because they did not respond to my...
Because of they did not deliver payments as advertised and because they did not respond to my inquiry regarding my payment not being expedited. I do not recommend their service.
Avantages
Easy to setup and start using. Integrates with Quickbooks.
Inconvénients
They advertise that payments will be sent to vendors in 2-3 business days. My vendors told me that payments took 5 business days. You can pay additional for next day payment delivery, which I tried. The payment still took 5 business days. I emailed customer service and received no response.
Réponse de Melio
Hi Kara, thank you for taking the time to leave a review. We appreciate your feedback and understand that timely payments are crucial for you and your vendors. At Melio, we follow the standard ACH processing timeline of 3 business days (excluding weekends), as set by the Federal Reserve Bank and our partnering banks. We understand that this timeline may not always be convenient for our customers, which is why we offer the option to schedule a payment via debit or credit card for a faster delivery with a processing fee. We would like to work with you to resolve any issues you may have encountered. If you have any concerns, please contact us via email at [email protected]. You can also reach out to our live chat support, available Monday to Friday from 9 am to 8 pm EST or via email through the help center on melio.com. We value your satisfaction, and we are committed to delivering exceptional service that exceeds your expectations.
Best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Software For Any Business
Publié le 07/11/2022
Amazing!
Amazing!
Avantages
It is very intuitive, and the integration with QBO makes AP and AR processes efficient and automated. All that with a low price makes this a win win for any business.
Inconvénients
I would like to see more integration with other accounting software platforms like QB Desktop, Xero and SAP.
Réponse de Melio
Hi Andrew, we're so happy to hear that you find Melio useful and easy to use. Thank you for sharing your review with us and the community.
Best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Melio Simplifies the Payables Proecess
Publié le 02/05/2023
Melio has streamlined our accounting process internally and with our clients. it has given us the...
Melio has streamlined our accounting process internally and with our clients. it has given us the ability to work in remote situations and process payments for clients no matter where we are. The payment status and tracking has been key to making sure vendors receive payments and deposit them.
Avantages
Melio is an easy app to setup. It's integration into the accounting software is key. It is easy to use and customer service can help with any issues like Stop payments or reissuing payments which saves time on the payables side. It is a benefit that vendors can receive ACH or Checks all with a click of a button!
Inconvénients
The cost per check can be a con of the product, since we went from using it on its inception it was an inconvenience to have to start paying a fee per payment. however the application is still less expensive than the alternative products. The process time is a bit slow, you have to anticipate about 7 business days before payment is received by a vendor.
Réponse de Melio
Hi Carisa, thank you for sharing this review. We're happy to hear Melio has simplified the accounts payable process for your business. We'll be sure to pass this feedback along to our team.
Best,
Team Melio
- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Lost our Money
Publié le 21/11/2021
We received notices from Melio for client scheduled payments for $2100 and $455 on [SENSITIVE...
We received notices from Melio for client scheduled payments for $2100 and $455 on [SENSITIVE CONTENT]. They were both in the list "In-Progress" on the Melio site/dashboard. [SENSITIVE CONTENT] we alerted by one client payment was rejected for no apparent reason (they paid ach) ($455). The other payment for $2100 and totally disappeared from the system - not in anywhere in the Melio dashboard (Paid, In -Progress, unsent or sent). I have grave concerns about their ability to handle transactions. I attempted to contact support but you cannot call - only chat or email and they are of course closed on the weekend. 1 star is for issues as well as lack of ability to contact them for urgent issues like this. This product while I had very high hopes still seems VERY BETA. Not going to gamble my money to help another company test their code.
Avantages
Low cost, simplicity of system, integration with QuickBooks online
Inconvénients
Support is a challenge. Software is unstable and buggy. Clients are declined for ACH - not sure how or why and payments just disappear ? Product is more beta than stable release.
Réponse de Melio
Hi Troy, thank you for taking the time to share your experience. Upon taking a look, it appears our Risk & Compliance team was unable to support these transactions as they were personal in nature. As is clearly stated on our website, in our terms of service, and within our payment flow, Melio is strictly a B2B payment solution and, for regulatory reasons, can only facilitate payments where both parties are registered business entities. We can confirm our team has made efforts to reach you via email regarding the processing of these payments. For further assistance, please respond to our team directly at [email protected].
All the best,
Team Melio