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Avis clients sur BigChange

BigChange

4,5 (270)
Écrivez votre avis !
Solution mobile de gestion des effectifs et de suivi des véhicules dans le cloud

Note globale

4,5 /5
(270)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
4,6/5
89%
des utilisateurs recommandent cette application
En savoir plus sur BigChange
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Avis clients sur 270

Laurent
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Oubliez, il y a beaucoup mieux

Publié le 10/10/2024

Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la...

Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la moindre demande on nous dit attendre un retour d'Angleterre, et on avance jamais.

Avantages

La géolocalisation est très bien intégrée dans le logiciel

Inconvénients

Service client qui brasse du vent, changement d'interlocuteur trop fréquents signe d'un problème au sein de cette société

David
David
Note globale
  • Secteur d'activité: Eau/gaz/électricité
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Tomkinson Heating Big Change Review

Publié le 31/03/2023

In general a good experience. The engineers use the product well

In general a good experience. The engineers use the product well

Avantages

Giving engineers jobs on tablet and getting correct job cards

Inconvénients

There have been a few outages in the past which halt operations

Réponse de BigChange

Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best wishes
Louise

Oliver
Note globale
  • Secteur d'activité: Transport routier/ferroviaire
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

A Big Change enabling us to streamline our Operations

Publié le 02/10/2023

Overall, Big Change has been the transformation our company was needing. We've combined multiple...

Overall, Big Change has been the transformation our company was needing. We've combined multiple systems and business processes all into one place, and it's leading to everyone working together in a more integrated manner.

Avantages

The biggest selling point for Big Change was the flexibility and modularity of being able to create our own Worksheets for what is a very unique business, with ePod requirements that aren't accommodated for in the majority of ePod systems.

Inconvénients

There's a lack of Data analysis available. The information is in there, but there's not enough ways of pulling it out currently.

Réponse de BigChange

Hi Oliver,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

We'll continue working hard to provide you with an excellent experience.

If you would like to discuss the data analysis function, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Claudio
Note globale
  • Secteur d'activité: Génie mécanique ou industriel
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Big Change Issuies

Publié le 01/07/2023

Neutral

Neutral

Avantages

At the outset when sold the product it seemed quite user friendly

Inconvénients

Too many issues to note reallyYou do a quote and then turn it to a job but it doesn't bring through the details of the job so you have to copy and paste!!There are many more issues and a lot of work arounds and copy and pasting.

Réponse de BigChange

Hi Claudio,
Thanks so much for your feedback.
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.

Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you and endeavor to get a resolution.

It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.

I look forward to hearing from you.
Best wishes
Louise

Melissa
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Big Change Review

Publié le 31/08/2023

Avantages

The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.

Inconvénients

It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.

Réponse de BigChange

Hi Melissa

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Heather
Note globale
  • Secteur d'activité: Eau/gaz/électricité
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent all round system

Publié le 01/09/2023

Avantages

The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get

Inconvénients

There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.

Réponse de BigChange

Hi Heather

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go.
We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Ali
Note globale
  • Secteur d'activité: Télécommunications
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Bigchange / gamechanger

Publié le 15/02/2024

Its been a great experience and very user friendly

Its been a great experience and very user friendly

Avantages

The ability to track all the work being logged and provide updates.

Inconvénients

Nothing bigchange is great software all the eay round

Réponse de BigChange

Hi Ali
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Thank you!
Best wishes Louise

Paddy
Note globale
  • Secteur d'activité: Énergies renouvelables et environnement
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Atlas is Unstoppable

Publié le 29/09/2023

Positive and ever improving!

Positive and ever improving!

Avantages

Easy to use by both field technicians and back office alike.

Inconvénients

Stock module needs rethinking of our industry and how we manage stock throughout the business.

Réponse de BigChange

Hi Paddy,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Anmol
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for everyone

Publié le 01/12/2023

It solved our one of the biggest problem that was managing workforce it's integration with calendar...

It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there.

Avantages

It solves our some biggest pain points for us it helped us manage our team and get better tracking system.
It worked better as a collaboration tool as well.

Inconvénients

Nothing it is working great for us and we had no problem with us.

Réponse de BigChange

Hi Anmol,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Robyn
Note globale
  • Secteur d'activité: Équipements publics
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

I’m a convert!

Publié le 28/07/2023

I moved to Home Services who were already using BigChange and I have been on a journey! I find the...

I moved to Home Services who were already using BigChange and I have been on a journey! I find the live elements and customer history really useful, along with tracking, costing etc and I know we would use it more! I struggle sometimes with the reporting element but the RoadCrew are super helpful and supportive regardless of how silly my question is! I have to say I’m a complete convert now!

Avantages

It is really easy to interrogate and interact with

Inconvénients

Not easy to work out how to use reporting etc, without using the university. Sometimes counterintuitive compared to other planning applications. Would be helpful to be able to easily build and interrogate reporting. Sometimes not able to report on certain things eg worksheets

Réponse de BigChange

Hi Robyn

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals, thank you for your feedback on the reporting function I will pass this on to the relevant team.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Samantha
Note globale
  • Secteur d'activité: Services environnementaux
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great System, but a Little Glitchy at Times

Publié le 28/07/2023

The overall experience has been great and has made life easier for us in many ways, we have been...

The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them.

Avantages

This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker.

Inconvénients

There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions.

Réponse de BigChange

Hi Samantha

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Brent
Note globale
  • Secteur d'activité: Équipements publics
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Hudson White Services And BigChange

Publié le 31/03/2023

Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them....

Brilliant, don't have many issues, if we do they're sorted or we are shown how to sort them. Downtime is minimal.

Avantages

User friendly and customizable to fit our operation and we can always find a way to do something using the system, you just have to be a creative problem solver!

Inconvénients

mobile app for the admin side could do with being developed, or a more mobile friendly version for quick changes on the move.

Réponse de BigChange

Hi Brent
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Carly
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I would not hesitate to recommend Big Change to any service

Publié le 28/02/2023

Very positive experience- it has transformed the efficiency of our business.

Very positive experience- it has transformed the efficiency of our business.

Avantages

Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic

Inconvénients

Took a while to set up but worth it in the end.

Alternatives envisagées 

Dynamics 365

Pourquoi passer à BigChange

Less expensive and less complicated! More user friendly

Réponse de BigChange

Hi Carly
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise

wayne
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Sherbornes Review

Publié le 03/07/2023

Our overall experience is good and we are using the mobile app more for the drivers timesheets,...

Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good.

Avantages

big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools.

Inconvénients

As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file.

Réponse de BigChange

Hi Wayne

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with vehicle checks, please do reach out to Roadcrew or your Customer Success Manager who will be able to advise on this.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Hanaan
Note globale
  • Secteur d'activité: Sécurité et enquêtes
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

My Review of BigChange

Publié le 31/07/2023

I really like using BigChange as it lets everyone update the sites in one central point

I really like using BigChange as it lets everyone update the sites in one central point

Avantages

It can be used as a central system for all colleagues and employees.

Inconvénients

Without adequate training, it is not the easiest software to use.

Réponse de BigChange

Hi Hanaan,

Thank you for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. We also appreciate and value your feedback. If you do require further training on the system, please reach out to the Roadcrew team or your Customer Success Manager and they will be able to support you with this.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Allison
Note globale
  • Secteur d'activité: Eau/gaz/électricité
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Big change, Big easy.

Publié le 01/06/2023

Brilliant support provided quickly. It's fast, efficient and easy to use.

Brilliant support provided quickly. It's fast, efficient and easy to use.

Avantages

Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.

Inconvénients

As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.

Réponse de BigChange

Hi Allison,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.

Thanks for taking the time to write this review; it means a lot to us.

P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise

Marina
Note globale
  • Secteur d'activité: Eau/gaz/électricité
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Big change review

Publié le 07/09/2023

Avantages

It adapts to the different areas of the business

Inconvénients

There are functionalities in the suggestions that were not implemented/ thought.

Réponse de BigChange

Hi Marina
Thank you for your feedback, we really appreciate it.
If you would like any help and support in navigating the system and learning any functionalities you are unsure of, please reach out to our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Best wishes Louise

Paulette
Note globale
  • Secteur d'activité: Eau/gaz/électricité
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Love BigChange!

Publié le 28/07/2023

Avantages

For me personally, Big Change is the most easiest system to use. It has so many simple features that are user friendly and works for the business. In addition to that there is a super amazing team at the other end of the phone who are always on hand to assist you. They are extremely supportive and provide guidance on even the most simplest question. I like the fact that you can do everything on this system, from beginning to end.

Inconvénients

At the moment, it completely works for me.

Réponse de BigChange

Hi Paulette

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Andy
Note globale
  • Secteur d'activité: Génie mécanique ou industriel
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Creator and end user

Publié le 31/05/2023

Avantages

Ease of use, simple interface, packed with useful features

Inconvénients

Library could fo with sub categories as it can be a night mare to locate the correct info

Réponse de BigChange

Hi Andy

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.

I have passed on your comments about the library aspect to the Customer Success Team.

Thanks for taking the time to write this review; it means a lot to us.

P.S. If you ever need help, please don't hesitate to reach out; here is my email [email protected]
we're always here. Cheers! Louise

Adam
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

helpful tips

Publié le 31/05/2023

it has been good and the webinars are very good

it has been good and the webinars are very good

Avantages

its nice and easy to use for booking in jobs and you can see what you have done in the past.

Inconvénients

you can not search a job from the address if it is in the UNSCHEDULED JOBS list and that would but very helpful

Réponse de BigChange

Hi Adam,

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.

I have also passed on your comments to the Customer Success Team.

Thanks for taking the time to write this review; it means a lot to us.

P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise

stephen
Note globale
  • Secteur d'activité: Génie mécanique ou industriel
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Review of Big Change

Publié le 31/05/2023

Solving scheduling clashes and easy raising of quotes

Solving scheduling clashes and easy raising of quotes

Avantages

Ease of navigating the system. Changing from map to schedule etc.

Inconvénients

Adding stock and equipment isnt the easiest

Keith
Note globale
  • Secteur d'activité: Fabrication électrique/électronique
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Beats the old fashioned paper work

Publié le 21/04/2023

I cant express enough been an ELECTRICIAN for 30 years how much easier this is

I cant express enough been an ELECTRICIAN for 30 years how much easier this is

Avantages

Before i joined KDE it was paperwork all the time to physically have it all in one place timesheets etc is a blessing

Inconvénients

Nothing im more than happy with my work tablet

Réponse de BigChange

Hi Keith,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager

Gary
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Excellent overall.

Publié le 31/03/2023

Avantages

Great for scheduling, administrative tasks are easily accomplished. Features being added continuously.

Inconvénients

Exporting data could be more versatile, but this has improved as I've used BigChange and will, I'm sure, improve more as time goes on.

Réponse de BigChange

Hi Gary,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise

Rob
Note globale
  • Secteur d'activité: Eau/gaz/électricité
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Dependable Ltd

Publié le 07/03/2023

We were looking to move away from paper based scheduling and reporting to give a more professional...

We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients. Big Change offers a great range of features in the platform, a lot of sections can be tailored to fit in with what we were looking to get out of the platform.Our onboarding manager has been excellent, very knowledgeable and has been a massive help in getting us up and running. Also the customer service team is great very responsive and helpful.

Avantages

Really good features to enable us to move away from paper based scheduling and reporting. Also the Vehicle tracking and reporting capability is a real plus.

Inconvénients

Out of the box has excellent range of features, Did find navigating to certain parts of the planform difficult but this is down to being a new system and will improve as we get used to it, the onboarding manager has been great and has been able to explain and demonstrate ways of getting the results we are after.

Réponse de BigChange

Hi Rob,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise

Paul
Note globale
  • Secteur d'activité: Génie mécanique ou industriel
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

No regrets, simply the best.

Publié le 28/02/2023

We wanted to reduce paperwork and speed up invoicing. This it has done and more!

We wanted to reduce paperwork and speed up invoicing. This it has done and more!

Avantages

Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.

Inconvénients

Quite a few server problems in early days but getting better all the time!