Avis clients sur Treatwell

The software functions fairly well from the client booking side and the clients tend to be a good calibre.

My least favourite part of the software is a lack in featured which sends clients marketing promotions, newsletter, events etc. Also there is very limited space to provide client history. It would be great if it could have client record cards, consultation forms and pre & aftercare forms to allow clients to complete online. The problem I have is because Treatwell is very basic here, it is not possible to intergrate with another diary system.

Very easy to set up and use. I like the notifications straight to my phone and email so I am aware straight away when a booking has been made. Easy to see reports on income. Can use on my phone/app or work computer. Allows 24/7 bookings.

No form of deposit. It is flexible for clients (which is great) but also allows for last minute cancellations or no shows. They do have prepaid which helps limit the amount of no shows but they can still not turn up with no consequence, leaving gaps in your day.

It has a calendar online, that is about it.

The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

It’s easy and quick to use. Especially on the go! It’s common sense, and really I needed little training to use it. The added reports and marketing will be great!

I wish the was an online form section. To create records! I also would love more options to select what staff can and cannot do, possibly ways to disputed reviews, especially those that don’t make sense. I also don’t like that I cannot cancel appointments made via treatwell without contacting them directly. If a client message after hours you’re stuck with it until morning.

Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended

Love to have the ability to add pictures of work to client records.

it is very easy to use, and the CUSTOMER SERVICE is OUTSTANDING! Very responsive and always able to help with any enquiries or issues. It is like having a personal support team!

I have 3 locations supported by treatwell and it would be nice to be able to book a client who visited only 1 venue in a different clinic without having to re-create a profile and copy/paste their details.

I love how easy it it to navigate! It very easy to use and if you have any issues you have a dedicated account manager who is always happy to help.

It tracks you sales and staff and also does all your promoting and marketing for you.

The only issues I have with connect is that we are not able to sell our own gift vouchers or create promotional codes to use with our business via treatwell to entice more customers

I love everythng about the system, customers can book online change there appointment and pay online too. Very user friendly.

Tha fact you can not change the treatment once customer has paid online to a diffrent one. Sometime customers can choose the wrong treatment.

It's very user friendly - functionality for both salon and customer are idiot proof

limited functionality/ restricted when integrating the booking widget into our website . Not possible to ingrate it with another booking system

Its super easy to use, on the go and on laptop too. It has some really great tools and functions - customers can book with ease, and as a business owner you can manage everything in one place.

There are some reporting tools that it still needs, some added features would be great such as consultation forms, deposit function but I feel that Treatwell evolve and add great features often.

1. Easy to book and access appointments with the touch of a finger via phone or computer.

2. All client information and previous visits quickly available at a glance.

3. Even when clients list themselves as anonymous for publication if reviews, the system notifies a venue of who left a review, which allows positive appreciation to be shown.

4. The capability for the software to notify the venue of new bookings or cancellations via multiple modes as well as the automatic client confirmations and reminders are very helpful.

5. Support staff for Treatwell are friendly, professional and helpful.

1. When an appointment duration is not in a 30 min configuration the following availability scheduling is off and leaves out all of the times actually available to clients for booking.

2. If a client books one type of service but it is changed to a different one due to consultation, the resulting client review shows for the originally booked service that the client never received, despite the change. Invoicing also shows the original and therefore is not a correct tax/ accounting tool for the business.

3. The software is advertised by Treatwell as being able to recognise any previously entered client, however it only recognises an exact spelling of a client's full name. Any other variations are not recognised, nor is the client's telephone number even if entered exactly.

It's ease of use. Easy to see appointments.

There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.

It is a big help for my business. Customers can book 24/7. It is quick and easy to understand.

It would be great if as a business we can ask for a deposit to pay. It would be great for businesses and for Treatwell as well.

Easy to add independent appointments and block out time

It does not reflect the way the beauty business works. Does not allow for logical listing of time versus price treatments. Nor does it allow for correct categorisation. Illogical. You can’t create groups of treatment,packages. Very little to like actually.

That your able to fill gaps in your day.

There needs to be something in place for people that don’t pre pay if they don’t turn up.
They should still have to put their card details in and if they don’t pre pay and wait to pay at the venue if they are a no show they should have the full amount or at least 50% deducted from their card.

The calendar - booking & changing appointments or blocks is so quick & easy

How i can no longer change my lead booking time.
The combination of menus across the top & down the side of the screen can make it difficult to find things you don’t use often

Excellent diary system, love the text messaging facility and being able to view client history.

Client record looks a bit odd now after recent update. Would prefer invoicing once a month not twice

The ease of use. Even with having multiple stores the software is speedy and easy to jump from one store to another. I love the inbuilt marketing features too and prompts to maximise effectiveness!

The small print on treatments is rather small. It would be great to have a section to make edits or notices to clients

The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help.

I do not like the fact, that your earned money come fortnight which prevents steady cash flow.

Ease of use
Sends customer reminders via text

Difficult for customers to pay via treatwell if already booked via pay at salon.
I wish it had a pay at salon option where they can pay via card

The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar.

The fact that you can't run numerous discounts on the same services to run at different times.

Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.

Treat the returning customers as a repeat customers even If they don't turn up within a year

Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary .

High quality software. Software for ease of use

I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now.

Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new.

Easy to use! Great technical support. The calendar layout really simple.

Would like to see more features like recurring appointments and marketing tools.

Easy to use , very easy to access it from phone or laptop .

Can’t block clients , preventing the to rebook if you don’t want them in your salon