Treatwell

Logiciel de gestion de salon

Note globale

4,7 /5
(213)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,7/5
Support client
4,5/5

94%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 213

Marie
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Treatwell

Publié le 19/06/2023

La prise de rendez vous est plus facile pour les clients comme pour les professionnels

La prise de rendez vous est plus facile pour les clients comme pour les professionnels

Avantages

La prise en charge des nouveaux partenaires par le service Treatwell

Inconvénients

Nous n’avons pas la certitude ou une vision de ce que Treatwell pourra nous apporter dans les futures mois du partenariat

Alternatives envisagées 

Instagram

Pourquoi passer à Treatwell

Un des leader sur paris
Dolores
Note globale
  • Secteur d'activité: Cosmétiques
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Précision des rdvs

Publié le 03/08/2023

Avantages

Nouvelle clientèle plus sélective et une rapide connaissance du centre

Inconvénients

Tout est bien rien à dire je conseille vivement Treatwell

Vaïana
Note globale
  • Secteur d'activité: Vente en gros
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Avis Threatwell

Publié le 22/06/2023

Avantages

Je recommande ! Très facile pour planifier ces rendez-vous beauté en fonction de l'arrondissement où nous nous trouvons

Inconvénients

Lorsqu'il s'agit d'un rendez-vous pro et qu'il nous faut une facture avec TVA, impossible de la récupérer

Anne Helene
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les mois pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Adopté !

Publié le 15/11/2022

Avantages

Multitudes de fonctionnalités très intéressantes pour notre domaine.

Inconvénients

L'intégration s'est plutôt bien passée, support réactif.

Fabien
Note globale
  • Secteur d'activité: Enseignement supérieur
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Treatwell

Publié le 02/12/2022

Avantages

Ce logiciel est excellent pour la prise de rendez vous. De plus, il y a toutes les informations nécessaires : le prix, la durée de prestation, le moyen de paiement accepté, et les horaires de libre.

Inconvénients

Je n’ai pas rencontré de points faibles

Marinela
Note globale
  • Secteur d'activité: Enseignement supérieur
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les mois pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Treatwell

Publié le 30/11/2022

Avantages

Logiciel au top pour la prise de rendez vous, que ce soit pour les instituts de beauté ou coiffure cela est parfait. Il y a les disponibilités de chaque salon, le prix et le temps de la prestation.

Inconvénients

Je n’ai pas rencontré de points faibles

Laura
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Would recommend

Publié le 21/02/2019

I use this as my go to diary. It works wwell for me and my salon.

I use this as my go to diary. It works wwell for me and my salon.

Avantages

Ease of use
Sends customer reminders via text

Inconvénients

Difficult for customers to pay via treatwell if already booked via pay at salon.
I wish it had a pay at salon option where they can pay via card

Réponse de Treatwell

Hi Laura,

Thanks so much for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use and like our customer reminders.

Good news, we do have a pay at salon option where customers can pay via card. Take a look here for more details https://www.treatwell.co.uk/business-info/sumup/. If you are interested, speak to your Account Manager, they will be more than happy to help get your salon set up.

Best,
Treatwell

Marilyn
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Fantastic booking system which generates new clients!

Publié le 21/02/2019

We are being able to fill in last minute slots with new clients booking via Treatwell. It also...

We are being able to fill in last minute slots with new clients booking via Treatwell. It also allows clients to book in without needing to contact us directly which reduces admin. Taking pre-payment also ensures less cancellations and no shows.

Avantages

The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar.

Inconvénients

The fact that you can't run numerous discounts on the same services to run at different times.

Réponse de Treatwell

Hi Marilyn,

Thanks for taking the time to leave us a review. We are so pleased to hear that you find the software easy to use and are making use of the widget.

Thanks for being a great Treatwell partner.

Best,
Treatwell

Emily
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Awful!

Publié le 25/01/2022

The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons...

The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons are their main source of income which would make you think they would listen to you, help you. Nooooo all they care about is getting their money. I will definitely look at moving to Fresha who are partner orientated and not money orientated. I was told by 5 different members of staff that clients can’t leave a review after a 1 month period. A client then leaves a review after 3 months, I contact the review team to tell them this is not fair because if someone is really unhappy they wouldn’t wait for 3 months and why would you allow it. He said they policy has always been the same. Honestly the team definitely need some training as they don’t know what they’re doing. The give false information on many different occasions as I’ve witnessed this. They Always side with the clients and they said that this is their policy. Clients can write whatever they like ( a client threatened us ) and this was allowed. There’s definitely no regulations as no one takes it seriously. Treatwell should not be allowed to be run like this, it’s damaging businesses!

Avantages

The lovely clients you can create, you can add your own clients

Inconvénients

The staff / booking system / review department.

Nauman
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing Platform

Publié le 27/02/2019

Overall we are very happy with Treatwell

Overall we are very happy with Treatwell

Avantages

Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.

Inconvénients

Treat the returning customers as a repeat customers even If they don't turn up within a year

Oliver
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Quality Company is Treatwell.

Publié le 21/02/2019

Great booking service and are very helpful to resolve any problems which may arise.

Great booking service and are very helpful to resolve any problems which may arise.

Avantages

Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary .

High quality software. Software for ease of use

Inconvénients

I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now.

Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new.

Andreea
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great for business

Publié le 21/02/2019

Best thing ever , made my salon visible on the market from the beginning. Is only in your hands to...

Best thing ever , made my salon visible on the market from the beginning. Is only in your hands to keep up your ratings

Avantages

Easy to use , very easy to access it from phone or laptop .

Inconvénients

Can’t block clients , preventing the to rebook if you don’t want them in your salon

Réponse de Treatwell

Hi Andreea,

Thanks so much for taking the time to leave a review. We are so pleased that you find the software easy to use and enjoy the visibility that Treatwell gives you.

Thanks for being a great Treatwell partner.

Best,
Treatwell

Louise
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Amazing

Publié le 21/02/2019

Avantages

I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on

Inconvénients

Nothing it’s all great I can work the software with confidence

Réponse de Treatwell

Hi Louise,

Thanks so much for taking the time to leave us a review. We are so pleased that you are enjoying using the software and that you have been a partner with us for so long.

Thank you for being a great Treatwell partner.

Best,
Treatwell

Kirsty
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I’m loving the connect app

Publié le 24/02/2019

I really enjoyed having the income boost in January. Just liking the clarity and simplicity

I really enjoyed having the income boost in January. Just liking the clarity and simplicity

Avantages

Very easy to use and access. Can use so many features in one place, if I need to contact a client or Treatwell staff it’s quick and simple. Can also send out e-blasts and manage my schedule any time I need to

Inconvénients

Sometimes it’s not easy to find a precise time when using the app on a mobile.

Réponse de Treatwell

Hi Kirsty,

Thanks for taking the time to leave a review. We are so pleased to hear that you find Treatwell easy to use and that it is helping to boost your income.

Thanks for being a great partner.

Best,
Treatwell

Karishma
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great

Publié le 21/02/2019

It been a good experience since over started. The live chat people are very helpful, and I’ve had...

It been a good experience since over started. The live chat people are very helpful, and I’ve had no issues

Avantages

It’s easy to navigate around. Treatwell connect does everything for me like text and email reminders which I don’t have time for, so it’s very handy for me.

Inconvénients

N/A the only thing that is a con is when the system goes down, but that happens to most softwares. It’s resolved very quickly so no issue there.

Réponse de Treatwell

Hi Karishma,

Thanks so much for taking the time to leave us such a lovely review.

We are so pleased that you are finding the software easy to use.

Thanks for being a great partner.

Best,
Treatwell

Warangkana
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Easy to use

Publié le 03/03/2019

- easy to use.
- Better to let the users organise gaps time between each treatment individual as...

- easy to use.
- Better to let the users organise gaps time between each treatment individual as well (cleaning room time). Because when someone book for 2 treatments, we always loose our time for this gap with nothing.
- I cancel treatwell widget software because the staff gave me different information quite often. Someone say “yes” someone say “no” in the same question. This is very confusing me.
- My friends told me that they didn’t see my business on treatwell market. Then I try to search from my husband’s mobile and I didn’t see as well. But it show on my mobile ?

Avantages

This software is very easy to use!! (Only widget that I need their team to help)

Inconvénients

- when someone book 2 treatments continues, I can’t delete or reduce cleaning time between each treatment. And it made loose a chance for more appointment.

Caroline
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Treatwell Connect

Publié le 21/02/2019

Treatwell Connect has definitely increased clients to my salon which was the aim in getting it....

Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently.

Avantages

It's ease of use. Easy to see appointments.

Inconvénients

There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.

Réponse de Treatwell

Hi Caroline,

Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use and that we have helped you get new clients.

Sorry to hear that you feel that Treatwell has become more expensive. Our commission model was changed as a result feedback from salons wanting to pay different commission for new and repeat bookings. This means that you don't have to pay for customers who you have worked hard to keep coming back. If you want to talk through how you can make the most out of our new commission model, please contact your Account Manager.

Best,
Treatwell

Suman
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

very easy to use but have very high fees for new clients

Publié le 21/02/2019

Treatwell is a good platform for gaining new clients however their customer service is quite poor...

Treatwell is a good platform for gaining new clients however their customer service is quite poor and their fees are very high

Avantages

Very easy to use and understand. The dash board is very easy to use and has great features

Inconvénients

I find creating the treatment menu difficult and time consuming

Réponse de Treatwell

Hi Suman,

Thank you so much for taking the time to leave a review. We are so pleased to hear that you find Treatwell Connect easy to use.

We are sorry to hear that you find the treatment menu difficult to create, if you reach out to your Account Manager, they will be more than happy to walk you through this.

Best,
Treatwell

Jade
Note globale
  • Secteur d'activité: Cosmétiques
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Happy

Publié le 21/02/2019

Avantages

Easy to use, easy to keep track of appointments

Inconvénients

Always crashes when wanting to reschedule appointments

Réponse de Treatwell

Hi Jade,

Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use.

We are sorry to hear that your software sometimes crashes, if you get into contact with your Account Manager and provide further detail we will investigate this issue for you.

Best,
Treatwell

Lara
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Beauty Fusion

Publié le 20/02/2019

Overall easy to use when your on the go
Quick software
Holds lots of information

Overall easy to use when your on the go
Quick software
Holds lots of information

Avantages

Easy to use
Great stock take
Good report system

Inconvénients

Sometimes freezes
Errors sometime appear in the screen

Réponse de Treatwell

Hi Lara,

Thanks so much for taking the time to leave us a review. We are so pleased you find the software easy to use and good on the go.

Thanks for being a great partner.

Best,
Treatwell

Kara
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User-friendly

Publié le 20/02/2019

Super easy and convenient to use very little training needed straight forward and very user-friendly

Super easy and convenient to use very little training needed straight forward and very user-friendly

Avantages

That it is simple and easy to use

Convenient not complicated and easy to add new staff members in and get using the system
We love it

Inconvénients

I don’t have any concerns about the software I have never had a problem

Réponse de Treatwell

Hi Kara,

Thank you for taking the time to leave us a review. We are so pleased that you find the software convenient and easy to use.

Thank you for being a great Treatwell partner.

Best,
Treatwell

Harsimran
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Brilliant

Publié le 21/02/2019

Avantages

Easy to use, easy for clients to make bookings

Inconvénients

There is nothing I do not like about treatwell

Réponse de Treatwell

Hi Virdee,

Thanks for taking the time to leave us a review. We are delighted that you are enjoying using the software and that you and your clients find it easy to use.

Thanks for being a great Treatwell partner.

Best,
Treatwell

Skirmante
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Treatwell user for the past 5 years

Publié le 20/02/2019

Avantages

Very user friendly, good customer support

Inconvénients

Missng some functions, but very minor inconvenience

Réponse de Treatwell

Hi Skirmante,

Thank you for taking the time to leave us a review. We are so pleased that you are enjoying using our software.

Thank you for your continued support as a Treatwell partner.

Best,
Treatwell

Aruna
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Is good to get customers n marketing

Publié le 21/02/2019

Good experience n good service

Good experience n good service

Avantages

It good customer can find us on treatwell.

Inconvénients

Can’t find any problem... is good n easy

Réponse de Treatwell

HI Aruna,

Thanks so much for taking the time to leave us a review. We are so pleased you find Treatwell helpful for getting new customers and marketing.

Best,

Olivia

William
Note globale
  • Secteur d'activité: Médecine douce
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Treatwell Connect is the best app to be on top of your business

Publié le 02/03/2019

getting immediate update regards booking, payments, therapists, amazing

getting immediate update regards booking, payments, therapists, amazing

Avantages

easy to use, full of useful functions, I have my business in my palm,

Inconvénients

all perfect really just when I switched from WiFi to 4 G it asking me to log in again,