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Avis clients sur 213
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Treatwell
Publié le 19/06/2023
La prise de rendez vous est plus facile pour les clients comme pour les professionnels
La prise de rendez vous est plus facile pour les clients comme pour les professionnels
Avantages
La prise en charge des nouveaux partenaires par le service Treatwell
Inconvénients
Nous n’avons pas la certitude ou une vision de ce que Treatwell pourra nous apporter dans les futures mois du partenariat
Alternatives envisagées
InstagramPourquoi passer à Treatwell
Un des leader sur paris- Secteur d'activité: Cosmétiques
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Précision des rdvs
Publié le 03/08/2023
Avantages
Nouvelle clientèle plus sélective et une rapide connaissance du centre
Inconvénients
Tout est bien rien à dire je conseille vivement Treatwell
- Secteur d'activité: Vente en gros
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Avis Threatwell
Publié le 22/06/2023
Avantages
Je recommande ! Très facile pour planifier ces rendez-vous beauté en fonction de l'arrondissement où nous nous trouvons
Inconvénients
Lorsqu'il s'agit d'un rendez-vous pro et qu'il nous faut une facture avec TVA, impossible de la récupérer
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les mois pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 8.0 /10
Adopté !
Publié le 15/11/2022
Avantages
Multitudes de fonctionnalités très intéressantes pour notre domaine.
Inconvénients
L'intégration s'est plutôt bien passée, support réactif.
- Secteur d'activité: Enseignement supérieur
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Treatwell
Publié le 02/12/2022
Avantages
Ce logiciel est excellent pour la prise de rendez vous. De plus, il y a toutes les informations nécessaires : le prix, la durée de prestation, le moyen de paiement accepté, et les horaires de libre.
Inconvénients
Je n’ai pas rencontré de points faibles
- Secteur d'activité: Enseignement supérieur
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les mois pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Treatwell
Publié le 30/11/2022
Avantages
Logiciel au top pour la prise de rendez vous, que ce soit pour les instituts de beauté ou coiffure cela est parfait. Il y a les disponibilités de chaque salon, le prix et le temps de la prestation.
Inconvénients
Je n’ai pas rencontré de points faibles
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Would recommend
Publié le 21/02/2019
I use this as my go to diary. It works wwell for me and my salon.
I use this as my go to diary. It works wwell for me and my salon.
Avantages
Ease of use
Sends customer reminders via text
Inconvénients
Difficult for customers to pay via treatwell if already booked via pay at salon.
I wish it had a pay at salon option where they can pay via card
Réponse de Treatwell
Hi Laura,
Thanks so much for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use and like our customer reminders.
Good news, we do have a pay at salon option where customers can pay via card. Take a look here for more details https://www.treatwell.co.uk/business-info/sumup/. If you are interested, speak to your Account Manager, they will be more than happy to help get your salon set up.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Fantastic booking system which generates new clients!
Publié le 21/02/2019
We are being able to fill in last minute slots with new clients booking via Treatwell. It also...
We are being able to fill in last minute slots with new clients booking via Treatwell. It also allows clients to book in without needing to contact us directly which reduces admin. Taking pre-payment also ensures less cancellations and no shows.
Avantages
The software is user friendly and also a widget can be inserted into your own website and on facebook to take people to your calendar.
Inconvénients
The fact that you can't run numerous discounts on the same services to run at different times.
Réponse de Treatwell
Hi Marilyn,
Thanks for taking the time to leave us a review. We are so pleased to hear that you find the software easy to use and are making use of the widget.
Thanks for being a great Treatwell partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Awful!
Publié le 25/01/2022
The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons...
The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons are their main source of income which would make you think they would listen to you, help you. Nooooo all they care about is getting their money. I will definitely look at moving to Fresha who are partner orientated and not money orientated. I was told by 5 different members of staff that clients can’t leave a review after a 1 month period. A client then leaves a review after 3 months, I contact the review team to tell them this is not fair because if someone is really unhappy they wouldn’t wait for 3 months and why would you allow it. He said they policy has always been the same. Honestly the team definitely need some training as they don’t know what they’re doing. The give false information on many different occasions as I’ve witnessed this. They Always side with the clients and they said that this is their policy. Clients can write whatever they like ( a client threatened us ) and this was allowed. There’s definitely no regulations as no one takes it seriously. Treatwell should not be allowed to be run like this, it’s damaging businesses!
Avantages
The lovely clients you can create, you can add your own clients
Inconvénients
The staff / booking system / review department.
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing Platform
Publié le 27/02/2019
Overall we are very happy with Treatwell
Overall we are very happy with Treatwell
Avantages
Treatwell booking system is amazing. You can check your clients history, rebook them, sending your campaigns and lots of other functions. Web chat is always avilable when you need a quick response. The good thing you can approach online calendar anywhere in the world and see what's going on in your venue.
Inconvénients
Treat the returning customers as a repeat customers even If they don't turn up within a year
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Quality Company is Treatwell.
Publié le 21/02/2019
Great booking service and are very helpful to resolve any problems which may arise.
Great booking service and are very helpful to resolve any problems which may arise.
Avantages
Fantastic systems for Internet & Phone apps So easy to read and make adjustments to appointments if any customer //client which to reschedule if necessary .
High quality software. Software for ease of use
Inconvénients
I do not think there is at present any hick cup with the existing and new software. I am sure there will be additions and perhaps they may not be as useful as it is now.
Some of Treatwell clients change their details and this is very hard to recognise that they are customers who have used our services and are not new.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great for business
Publié le 21/02/2019
Best thing ever , made my salon visible on the market from the beginning. Is only in your hands to...
Best thing ever , made my salon visible on the market from the beginning. Is only in your hands to keep up your ratings
Avantages
Easy to use , very easy to access it from phone or laptop .
Inconvénients
Can’t block clients , preventing the to rebook if you don’t want them in your salon
Réponse de Treatwell
Hi Andreea,
Thanks so much for taking the time to leave a review. We are so pleased that you find the software easy to use and enjoy the visibility that Treatwell gives you.
Thanks for being a great Treatwell partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing
Publié le 21/02/2019
Avantages
I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on
Inconvénients
Nothing it’s all great I can work the software with confidence
Réponse de Treatwell
Hi Louise,
Thanks so much for taking the time to leave us a review. We are so pleased that you are enjoying using the software and that you have been a partner with us for so long.
Thank you for being a great Treatwell partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I’m loving the connect app
Publié le 24/02/2019
I really enjoyed having the income boost in January. Just liking the clarity and simplicity
I really enjoyed having the income boost in January. Just liking the clarity and simplicity
Avantages
Very easy to use and access. Can use so many features in one place, if I need to contact a client or Treatwell staff it’s quick and simple. Can also send out e-blasts and manage my schedule any time I need to
Inconvénients
Sometimes it’s not easy to find a precise time when using the app on a mobile.
Réponse de Treatwell
Hi Kirsty,
Thanks for taking the time to leave a review. We are so pleased to hear that you find Treatwell easy to use and that it is helping to boost your income.
Thanks for being a great partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great
Publié le 21/02/2019
It been a good experience since over started. The live chat people are very helpful, and I’ve had...
It been a good experience since over started. The live chat people are very helpful, and I’ve had no issues
Avantages
It’s easy to navigate around. Treatwell connect does everything for me like text and email reminders which I don’t have time for, so it’s very handy for me.
Inconvénients
N/A the only thing that is a con is when the system goes down, but that happens to most softwares. It’s resolved very quickly so no issue there.
Réponse de Treatwell
Hi Karishma,
Thanks so much for taking the time to leave us such a lovely review.
We are so pleased that you are finding the software easy to use.
Thanks for being a great partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Easy to use
Publié le 03/03/2019
- easy to use.
- Better to let the users organise gaps time between each treatment individual as...
- easy to use.
- Better to let the users organise gaps time between each treatment individual as well (cleaning room time). Because when someone book for 2 treatments, we always loose our time for this gap with nothing.
- I cancel treatwell widget software because the staff gave me different information quite often. Someone say “yes” someone say “no” in the same question. This is very confusing me.
- My friends told me that they didn’t see my business on treatwell market. Then I try to search from my husband’s mobile and I didn’t see as well. But it show on my mobile ?
Avantages
This software is very easy to use!! (Only widget that I need their team to help)
Inconvénients
- when someone book 2 treatments continues, I can’t delete or reduce cleaning time between each treatment. And it made loose a chance for more appointment.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Treatwell Connect
Publié le 21/02/2019
Treatwell Connect has definitely increased clients to my salon which was the aim in getting it....
Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently.
Avantages
It's ease of use. Easy to see appointments.
Inconvénients
There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.
Réponse de Treatwell
Hi Caroline,
Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use and that we have helped you get new clients.
Sorry to hear that you feel that Treatwell has become more expensive. Our commission model was changed as a result feedback from salons wanting to pay different commission for new and repeat bookings. This means that you don't have to pay for customers who you have worked hard to keep coming back. If you want to talk through how you can make the most out of our new commission model, please contact your Account Manager.
Best,
Treatwell
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
very easy to use but have very high fees for new clients
Publié le 21/02/2019
Treatwell is a good platform for gaining new clients however their customer service is quite poor...
Treatwell is a good platform for gaining new clients however their customer service is quite poor and their fees are very high
Avantages
Very easy to use and understand. The dash board is very easy to use and has great features
Inconvénients
I find creating the treatment menu difficult and time consuming
Réponse de Treatwell
Hi Suman,
Thank you so much for taking the time to leave a review. We are so pleased to hear that you find Treatwell Connect easy to use.
We are sorry to hear that you find the treatment menu difficult to create, if you reach out to your Account Manager, they will be more than happy to walk you through this.
Best,
Treatwell
- Secteur d'activité: Cosmétiques
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Happy
Publié le 21/02/2019
Avantages
Easy to use, easy to keep track of appointments
Inconvénients
Always crashes when wanting to reschedule appointments
Réponse de Treatwell
Hi Jade,
Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use.
We are sorry to hear that your software sometimes crashes, if you get into contact with your Account Manager and provide further detail we will investigate this issue for you.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Beauty Fusion
Publié le 20/02/2019
Overall easy to use when your on the go
Quick software
Holds lots of information
Overall easy to use when your on the go
Quick software
Holds lots of information
Avantages
Easy to use
Great stock take
Good report system
Inconvénients
Sometimes freezes
Errors sometime appear in the screen
Réponse de Treatwell
Hi Lara,
Thanks so much for taking the time to leave us a review. We are so pleased you find the software easy to use and good on the go.
Thanks for being a great partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
User-friendly
Publié le 20/02/2019
Super easy and convenient to use very little training needed straight forward and very user-friendly
Super easy and convenient to use very little training needed straight forward and very user-friendly
Avantages
That it is simple and easy to use
Convenient not complicated and easy to add new staff members in and get using the system
We love it
Inconvénients
I don’t have any concerns about the software I have never had a problem
Réponse de Treatwell
Hi Kara,
Thank you for taking the time to leave us a review. We are so pleased that you find the software convenient and easy to use.
Thank you for being a great Treatwell partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Brilliant
Publié le 21/02/2019
Avantages
Easy to use, easy for clients to make bookings
Inconvénients
There is nothing I do not like about treatwell
Réponse de Treatwell
Hi Virdee,
Thanks for taking the time to leave us a review. We are delighted that you are enjoying using the software and that you and your clients find it easy to use.
Thanks for being a great Treatwell partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Treatwell user for the past 5 years
Publié le 20/02/2019
Avantages
Very user friendly, good customer support
Inconvénients
Missng some functions, but very minor inconvenience
Réponse de Treatwell
Hi Skirmante,
Thank you for taking the time to leave us a review. We are so pleased that you are enjoying using our software.
Thank you for your continued support as a Treatwell partner.
Best,
Treatwell
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Is good to get customers n marketing
Publié le 21/02/2019
Good experience n good service
Good experience n good service
Avantages
It good customer can find us on treatwell.
Inconvénients
Can’t find any problem... is good n easy
Réponse de Treatwell
HI Aruna,
Thanks so much for taking the time to leave us a review. We are so pleased you find Treatwell helpful for getting new customers and marketing.
Best,
Olivia
- Secteur d'activité: Médecine douce
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Treatwell Connect is the best app to be on top of your business
Publié le 02/03/2019
getting immediate update regards booking, payments, therapists, amazing
getting immediate update regards booking, payments, therapists, amazing
Avantages
easy to use, full of useful functions, I have my business in my palm,
Inconvénients
all perfect really just when I switched from WiFi to 4 G it asking me to log in again,