
Thryv
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Avis clients sur 458

- Secteur d'activité: Sports
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
The Best App Out There.
Publié le 26/07/2018
I run my whole business now from this software.
Avantages
User friendly and customer support. I use it for estimates, invoices, payments with Braintree and it's calendar is fantastic- automated text messages to my clients in the mornings is really cool.
Inconvénients
I thought the price was high but after I've seen the ROI, it's the best investment I've ever made.
Réponse de Thryv Traduire en Français
Hi Marc,
We're very happy to know how satisfied you are with Thryv! Thank you so much for choosing to be a valued client and for taking the time out of your busy schedule to provide your feedback!
- Ed
- Secteur d'activité: Hôtellerie
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
RWFE Thryver
Publié le 06/05/2022
My overall experience with Thryv has been great we just got a new account rep and he is wonderful however the gentleman who sold us the software was very good as well we like them both.
Avantages
The ease inability to get contracts signed and hold the date fees paid without using US mail. Being able to share the calendar with colleagues. And the communication between us in the client is one thread of messaging which makes it easy to not lose information.
Inconvénients
It would be good to be able to send information from a portal to multiple parties. In our instance often times were talking to a bride and the groom or the bride and her parents who typically pay for the wedding event and services. Right now I have to set up two separate accounts.
Alternatives envisagées
AllSeatedPourquoi passer à Thryv
Brendan Quinn and I met and he gave me a walk-through the software and he made it very easy to understand.Réponse de Thryv Traduire en Français
Hi Gina, thank you for your review! We are excited that your experience with Thryv has been going great. Excited to see that communicating has become easier. Also, your suggestion is a great idea, I will send this to our team for them to look into! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Secteur d'activité: Construction
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Improvements needed
Publié le 08/02/2022
Business automation has gotten a lot easier, as well as communication with customers
Avantages
simplicity of the software makes it easy for new employees to learn.
Inconvénients
many hiccups, or features not working properly, many error messages and when screenshot are sent to the Thryv support they then request video recordings, because they can't figure out how to fix it. also it would be nice to be able to move line items up and down on estimates and invoices. Thryv support is not very organized and too many people reach out to attempt to fix things and not having nay information available to them, so things have to be repeated multiple times. Can get very frustrating. An additional feature for project management would also be very helpful for construction. Being able to track P&L would be nice.
Pourquoi passer à Thryv
Price and some featuresRéponse de Thryv Traduire en Français
Hi Melanie, thank you for your feedback and I am sorry to hear about your experience with Thryv. I would love to see if I can help in any way, would you mind sending your account information to [email protected]? I can send your account to our Executive Claims team for further assistance. - Gabe
- Secteur d'activité: E-learning
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé toutes les semaines pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
A Lot in a Small Package
Publié le 01/03/2023
Customer service was really responsive through email and phone. It was easy to use and set up. It had a lot to offer.
Avantages
Thryv really packed a punch. It's a CRM, where you can collect payments, message clients, create coupons, and post to social media. Both the online platform and the mobile app were really easy to use.
Inconvénients
I WISH it had newsletter capability AND task creation. I LOVE Hubspot's and Salesforce's task lists. If Thryv had that and the ability to make a newsletter, you'd really need nothing else.
Alternatives envisagées
HubSpot CRMPourquoi passer à Thryv
yesRéponse de Thryv Traduire en Français
Hi Kimberly, thank you so much for your review. It's great to hear how Thryv is helping you run your business. Thank you for your feedback on the newsletter capability and task creation. We will take this back to our team for them to look into. - Gabe
- Secteur d'activité: Conseil en gestion
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
MY go to platform for business manageent
Publié le 16/05/2022
Overall I am extremely happy with the Thryv software platform. It is, along with Outlook, the first application I go to in the morning. I walk my dog, make my coffee, turn on my computer, and then open Outlook and Thryv to start each day.
Avantages
The simplicity of the Thryve software makes this a no-brainer. The features and functionality have allowed me to eliminate many other tools. The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.
Inconvénients
The email marketing email automation is basic, I would improve the functionality and usability of the automated campaign features. Ideally, I'd like to see a visual representation (process flow) of an email campaign with logic steps (think Keap)
Réponse de Thryv Traduire en Français
Mark, thank you for your review, we are blown away by how much Thryv has helped you consolidate and simplify your workflow.
We also appreciate your feedback and will take it back to our team for review. If you ever need assistance, please call our free 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great all-around business building system
Publié le 07/12/2019
We chose Thryv because its a powerful value add to our Business Acceleration Platform that is easy for our clients to understand and use. No rocket science!
Avantages
Extensive and easy to use marketing feature set. Easy to connect and move data between Thryv and other applications. Includes basic invoices and payment processing and can be connected to quickbooks seamlessly.
Inconvénients
The messaging system was a little off-putting til I understood its key value. You can't embed images or video, or add attachments. You also can't format text or use html. In other words, this will not replace regular email. However, it does allow you to track conversations whether by email or text messages in one place. That's valuable.
Réponse de Thryv Traduire en Français
Thanks for the review, Michael! We're happy to hear you've enjoyed your Thryv experience! Let us know if there's anything you need! We're here to help.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
2+ years user, new small business owner that is not computer savvy
Publié le 11/08/2022
Confusing. My Google info, is not accurate. Says I am based in a different city. Has photos of my personal home when searched. And I keep getting calls that my business is called VIP mobile salon. I thought Thryv would handle my online presence?
Avantages
Auto pilot features help so I can continue my full-time job while my business is in its infancy stage.
Inconvénients
The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.
Réponse de Thryv Traduire en Français
Hi Annette, I am sorry to hear about this. Can you send an email to [email protected]? I will be able to send this to our Executive Claims team for further assistance. - Gabe
- Secteur d'activité: Eau/gaz/électricité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Excellent for scheduling, invoicing, and social posts; not great for web editing.
Publié le 20/08/2022
Overall, I wish I didn't use them to host my website, but I'm thrilled with them for the administration side of things. So it's a mixed bag. The web side is rough, but the admin side for scheduling, social media, and invoicing do tend to make up for it.
Avantages
It makes administration much more manageable for invoicing, scheduling appointments, and managing multiple social media profiles in one place.
Inconvénients
The web editor is kind of terrible. Very limited if you don't know how to code, not intuitive at all on the user interface side of things.
Réponse de Thryv Traduire en Français
Hi Jonathon, thank you so much for your review and feedback. We are glad to hear that Thryv is helping you manage your day-to-day. We appreciate the feedback on the website editor and will continue to make updates to make sure it is working for you. - Gabe

- Secteur d'activité: Art/artisanat
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Thryve review
Publié le 26/01/2019
Overall the experience has been okay. Our service manager has been awesome. CSR has taken the time to walk me through certain aspects of the product and has been working with us from the beginning. Before she came on board it was a stressful hassle to get the website looking how we wanted it. And it is frustrating when updates and fixes take a long time- like the current issues with AOL and Yahoo.
Avantages
I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.
Inconvénients
There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.
- Secteur d'activité: Transport routier/ferroviaire
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Fraudulent billing practices
Publié le 09/12/2022
I canceled my account after about 1 year, and they continued billing me. Customer service confirmed the cancellation, but the bills kept on coming.
Avantages
The listing management feature is excellent
Inconvénients
Importing contacts into the database took days and required technical support to make it happen
Alternatives envisagées
Method CRMPourquoi passer à Thryv
integratied CRM and listing managementRéponse de Thryv Traduire en Français
Hi Andrew, thank you for your reviews, we are glad that we were able to refund the last month that you were billed and were able to send your suggestion to our team. - Gabe
- Secteur d'activité: Production audiovisuelle
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Thryv for a field operations company
Publié le 31/05/2022
It has been a great experience, my costs are lower and my web presence is much better.
Avantages
by far, the best feature is the optimization of my website with the 45+ search engines. All of our websites for all three regions are on first page of Google search engines thanks to their system. The customer portal is an awesome feature and so is the ease of use on the phone app.
Inconvénients
The inability to send booking notifications and emails to multiple customers. Many of my customers are teams and I can only email and invoice a single person. I have to use workarounds for this.
Pourquoi choisir Thryv
Service Fusions customer interface app and portals never improved for the 3.5 years that I used them.Pourquoi passer à Thryv
Customer portal and google search engine optimizer.Réponse de Thryv Traduire en Français
Hi Dave, thank you very much for your review and for choosing Thryv. We are beyond excited to see you show up on Google searches and on the first page! If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Secteur d'activité: Cabinet d'avocats
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Total Client Integration
Publié le 13/05/2020
Excellent
Avantages
Communications with the clients. The scheduling is easy and the reminders to the clients which can be set up to automatically remind us and the clients of appointments are valuable. The client portals to access documents are another useful feature as well as the automatic contact campaigns to keep your business in front of the clients regularly even when their cases have resolved.
Inconvénients
There are many features that are not easily understood. However, the support has been very helpful in explaining and working through all the features.
Réponse de Thryv Traduire en Français
Hi Barry. Thanks for the review! I'm happy to hear The Friedman Law Firm has been enjoying Thryv and that our support team has been able to walk you through all the features. If you ever have any issues or concerns, don't hesitate to let us know. We're here to make your life easier! -Chandlor
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Integration was a snap!
Publié le 21/05/2020
My overall experience has been wonderful! I enjoy working with the team of experts assigned to my business. I appreciated being able to give input and how easily it was to see the input realized in the website and being heard by the staff who gathered all the moving parts and created a cohesive platform.
Avantages
I am grateful to the team of experts that integrated all the multiple parts of the business, and put all together in a great online package! Now I go to one place to interact with my social media platforms! I used to spend hours trying to coordinate everything!
Inconvénients
There's a learning curve I'm working with, not knowing the software and all the capabilities it has. It's easy to contact customer service with an email and one of the reps gets back to you in less than 24 hours.
Alternatives envisagées
MailerLitePourquoi passer à Thryv
I needed one comprehensive package for all 3 branches of my company.Réponse de Thryv Traduire en Français
Hi Elisa! Thanks for the great feedback! Please don't hesitate to reach out to us whenever you have questions or concerns! -Chandlor
- Secteur d'activité: Assurance
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Simplifies
Publié le 30/06/2022
The customer service/training is second to none! I had to take the time, but the small 1 hour trainings over a 3-4 week period was perfect for our implementation. We knew how to use all of its capabilities.
Avantages
A great tool that is fairly easy to use. I love that all of my Social media can be engaged with one entry. I love the interaction i get with my customers. They can engage me in multiple ways.
Inconvénients
It does not download from IVANS. To be Ideal for an Insurance agency i feel the download capability is pretty important. That is all that this system is missing in my opinion.
Alternatives envisagées
EZLynxPourquoi choisir Thryv
I didn't know how to use AMS360.Logiciel antérieur
Vertafore AMS360Pourquoi passer à Thryv
Social media engagement and website supportRéponse de Thryv Traduire en Français
Hey Matt, thank you so much for your review! It is always great to hear how communicating and working with your clients is easier with Thryv.
Thank you for your feedback as well. I will make sure to send this to our team for them to look into. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Secteur d'activité: Services à la personne et aux familles
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
HAND-HOLDING
Publié le 19/10/2020
I have had a terrific experience with Thryv! We will have a long and happy journey with one another, as their abilities grow and expand and as my Business grows and deepens. Very smart Humans!
I was considering another product, which I found, did not have the heart nor the care for the Client, that Thryv has!
Avantages
You, each and All, are number ONE at patience, educating and hand-holding! I need it and many in my Profession have worked so hard to hone their skills - administration and computer were not in the mix. "other people did that" (thank goodness!). Now, it is up to us, as a Sole Practitioner, to do our own marketing, tracking, projections, follow-up, reminders, billing/coding and receivables! Whew! Thryv has freed me up to learn how to do these items, through technology. I'm thrilled to be learning! You have helped me to 'lay my panic down and to pick up the shield of technology'. Thank you! Be well!
Inconvénients
It would be helpful, potential Users, to know yourself well before you try to have someone else create who you are and what you do, in the form of your Website. I woke up during my first meeting with a Web Designer and realized this person was not able to represent me and was not able to correctly create my brand - they didn't have experience with my Profession to understand, to bring concepts forward, etc. Just letting you know that there are enough Designers, on Staff, that your needs (whatever they may be) can be met. You have to know what your needs are (or it would help if you do).
Réponse de Thryv Traduire en Français
Hi Marilyn, thank you for your review and feedback. Our goal at Thryv is to make sure that we are here when you need us and that you are proud of what you put out to the world to see.
If you ever need assistance, please call into our free 24-Hour Thryv Support line at 844-998-4798. Here you will be able to ask anything about the software and also to make unlimited changes to your website. Which by the way, I enjoy the lighthouses and shades of blue that you have used on your website! - Gabe
- Secteur d'activité: Services financiers
- Taille de l'entreprise: Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Nothing but problems
Publié le 27/05/2022
Wish I never started with Thryv. I'll be looking elsewhere.
Avantages
If the system worked properly every day or even most days, it would be great. Conceptually, the software would do almost if not everything a solopreneur needs to run a more efficient business.
Inconvénients
I have had nothing but problems with Thryv from day one, literally. Integrations didn't integrate. Documents didn't load. The app doesn't open. I've deleted and uploaded the app on my phone numerous times, updated the phone, turned the phone off and on. Still stuck trying to open. On occasion, even the website doesn't open on my computer. There have been so many problems, I can't even remember them all anymore. I've wasted so much time trying to get Thryv to work, both by myself and with customer support, that it's maddening. I've asked for a discount because of the problems and got no reply. I was sold partly on the fact that I could integrate other programs, only to find out (after I signed the contract and paid money) that Thryv does not have the capability to answer questions the way the other form does -- so NO INTEGRATION. I don't intend to renew when my 6 month contract ends, which is a shame, because there is a lot of potential for the product to be great. It's as if someone came up with a good concept and then hired I don't know who to develop lousy software, thinking that if they market it well enough it will sell, and then hoping their support team can fix the bugs later, or just not caring about the client experience because they'll get their 6 months' worth of money and run. Glad I only took the basic package to limit the damage.
Réponse de Thryv Traduire en Français
Hi Michelle, we deeply apologize for your experience with Thryv so far. Would you mind sending me an email to [email protected], with your account information? I would like to send this over to our Executive Claims team for further assistance. - Gabe
- Secteur d'activité: Construction
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Our business is Thryving!
Publié le 07/10/2022
The orders we capture by using Thryv versus what would have slipped through the cracks without it tells me that not only is the system paying for itself, it’s actually generating income.
Avantages
I love the dashboard. It’s the pulse of our company. At a glance you can see where you are, where you’re headed and where you’ve been. Filtering makes it easy if you want to see what’s been approved, expiring, needs attention, etc.
Inconvénients
I think the reporting could use a facelift. You can export numbers but I’d like to see a feature with customizable graphs and charts.
Pourquoi passer à Thryv
Do a demo and you’ll see why.Réponse de Thryv Traduire en Français
Wow, Kevin, thank you so much for your review! It is amazing to hear how Thryv has helped your business. If you ever need assistance, please call our Free 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Secteur d'activité: Gestion d'organisme à but non lucratif
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
Ease of Use
Publié le 28/12/2021
It is nice that using Thryv has made posting on social media much more streamlined and is more time saving. The fact that it can be set up for them to post for you, eases your mind of knowing there is always something being posted. It is also very nice to have the ability to text leads from Thryv as our agency does not have the capability to text and most people like this method of communication. I do feel like there is much more potential for use, but we would like to have more streamlined training.
Avantages
It has a lot of good features that if given the proper training for use, is very beneficial for our agency.
Inconvénients
I feel there needs to be easier access to training to use the product.
Réponse de Thryv Traduire en Français
Hi Jennifer, thank you for your review and feedback. We are glad to hear that Thryv provided a website and so much more. It is awesome to hear that Thryv helps make it easier for you to communicate with your clients and have a consistent social media posting schedule.
We understand there are a lot of features when it comes to Thryv. That is why we offer our Free 24-Hour Thryv Support line, 844-998-4798, for any questions or refreshers. Call in at any time and our team is available to help! - Gabe
- Secteur d'activité: Formation professionnelle et coaching
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Thryv has helped me thrive!
Publié le 05/10/2020
Overall experience comparable to other systems is fantastic!
Avantages
The thing I like most about the software is how user friendly it is. The system sometimes acts as my assistant when I’m in desperate need of one. It’s also very easy for my clients and customers to use which is a huge plus. Takes a lot of work and time off of my hands that I can put into the business.
Inconvénients
Not much. Wish it was cheaper, but it’s worth every penny! ;)
Alternatives envisagées
MindbodyLogiciel antérieur
MindbodyRéponse de Thryv Traduire en Français
Hey Quille, we are excited to hear that Thryv is easy to use for you and your clients. Yes, we believe Thryv can be your 24-Hour Online assistant when you need it and glad to hear that it is worth the investment to make your business successful! - Gabe
- Secteur d'activité: Construction
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great for job production
Publié le 13/10/2022
Good support
Avantages
Easy to use I like the way you can go on to the system update the different contractors on what they have to do that day or in the future
Inconvénients
Nothing It’s a very easy program to implement and use I like it
Réponse de Thryv Traduire en Français
Hey Anthony, thank you for the review and that is awesome to hear that you are able to work with your employees on a whole new level. If you ever need anything, please let us know. - Gabe
- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Customer Service is the worst imaginable
Publié le 24/08/2018
Business problem is I believe they look at what they collect from client each month and only do that amount of work. They are not interested in maximizing a business’s potential. They actually took nearly $1000.00 and then said they would have an ad produced in a couple of days and it took 3 weeks and then now another 3 weeks. It took long time for the to reimburse me after I complained.
Avantages
I’m able to respond to customers quickly
Inconvénients
Customer Service is a nightmare. We are on our 5th representative and she like the others just disappears by not answering phone calls or texts for several days. Software designing takes months to design and changes take a month to do. They are not helpful with google review issues either. Will be calling to see speak to someone about what it is going to take to have another company host the website for us.
Réponse de Thryv Traduire en Français
Hello Dr. Howell,
Client satisfaction is our top priority and I apologize that customer service expectations weren't met during your attempts to reach us. That's not indicative of the Thryv experience. I was happy to hear that you were able to speak with Ken in our Executive Care Dept and get all concerns addressed and resolved. Thank you for being a valued client!
- Ed
- Secteur d'activité: Machines
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé Autre pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Do Not Use This Service
Publié le 21/09/2018
Thryv/Dex is a terrible company. I have spent numerous hours with their customer service, business "advisor", management, etc. I was told our company subscription and account ended on a certain date. Based on that information in writing, I hired a new company. They failed to inform me that it was automatically renewed. I am now out hundreds of dollars to the new company I hired on. The customer service is terrible. I have approximately 10 emails over a span that to this day have never been responded to. When I addressed all of the problems we have experienced with their service while our business "advisor" was in the office, she walked out when I stated we wanted to be released and have it in writing that we should be released stating "you know, this comes out of my paycheck". I have never in my entire business career experienced such terrible quality and customer service from a company.
Avantages
I literally have nothing positive to say about this company or their services.
Inconvénients
The only services we utilized were the FB posts. The majority of those were blocked by FB and had very little to negative impact with our FB followers.
Réponse de Thryv Traduire en Français
Update 12/7:
Hello Lena,
Thank you for allowing us to contact you and address your concerns. We greatly appreciate you choosing to continue your relationship with Thryv!
- Ed
Good afternoon Lena,
We hate to lose you as a valued Thryv client. The issues outlined regarding your product satisfaction and the customer service received during your attempts to discuss this matter definitely concern us. You will be promptly contacted and we'll work to address and resolve this matter for you.
Thank you,
Ed
- Secteur d'activité: Eau/gaz/électricité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Level Up with Thryv!
Publié le 29/06/2022
Avantages
What took us almost a year when we first started (website and online presence) was vastly improved in part -time attention in weeks vs months. We went from a static outdated website to a SEO optimized beautiful website that increased our views by at least 28% as soon as website was published and had maintained an increased presence with automated postings etc. This software, human support and process makes a busy owner much more efficient and a business more "seen". We no longer have to wear ALL the hats in our business all the time. Automation, added efficiencies have bought us more views, more customers with less time devoted to posts, marketing and has improved customer interaction and communication.
Inconvénients
There are some staff related features that I wish it had ...such as the ability to view and track each staffs continuing education endeavors. I have made 3 or 4 suggestions as they are encouraged. Love that.
Réponse de Thryv Traduire en Français
Wow, Dawn, thank you for making our day even better with your kind words. We are so excited to hear how Thryv has helped your business with your online presence and most of all has been able to take some tasks off of your plate. Thank you for choosing Thryv, we truly appreciate it! - Gabe
- Secteur d'activité: Cabinets médicaux
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Small medical practice
Publié le 21/06/2022
Our practice has been able to collect revenue more easily by offering online payments through our Thryv website. As a small office with limited resources, we can't always make use of some of the software on the market. Thryv has enabled us to keep our patients up to date through our website, which has been tremendously helpful with the continuing business changes due to COVID.
Avantages
Thryv has designed our website and helped us maintain its relevancy. We can easily have information updated based on services we offer to our patients.
Inconvénients
No negative features specifically come to mind.
Réponse de Thryv Traduire en Français
Hi Laura, thank you so much for your review. We are so excited to hear that Thryv has helped you get paid faster and communicate with your patients. If you ever need assistance, please call our 24-Hour Thryv Support line at 844-998-4798. - Gabe
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Product Review
Publié le 26/10/2020
Fantastic
Avantages
Ease of use!
Calendar
Reminders
Automated campaign
Marketing
Inconvénients
We have not experienced any cons with the use of this product!
Alternatives envisagées
MindbodyPourquoi choisir Thryv
Needed a better product overallLogiciel antérieur
FreshaPourquoi passer à Thryv
Reviews and Comparison charts persuadedRéponse de Thryv Traduire en Français
Hey Jacob, thank you for your review! We are excited to hear that you can use Thryv with ease to set reminders and send out your marketing campaigns.
If you ever need assistance, feel free to call our 24-Hour Thryv Support line at 844-998-4798. - Gabe