Avis clients sur Thryv

User friendly and customer support. I use it for estimates, invoices, payments with Braintree and it's calendar is fantastic- automated text messages to my clients in the mornings is really cool.

I thought the price was high but after I've seen the ROI, it's the best investment I've ever made.

I use the website the most which is critical.. I'm still learning the other features which will raise our ratings I'm sure.

Need more help on using and integrating the features.

Thryv is tied into the "Original" Yellow Pages. I liked the person who sold me the program as a package with my Yellow Pages advertising. All she knew about the program was what Thryv told her and if you've ever dealt with any high tech sales people, you know that their answer to any question about what the program can do is "yes", "sure", "you bet", "no problem", etc. Then when you deal with tech support that tell you that they have no idea what the salesperson was talking about. I believe that my YP sales person was simply telling me what the Thryv marketing people told her.

1. Its a "one size fits all program". If you want something that is specifically for your type of business, you need to jerryrig the program yourself and to do that, you need an IT person. 2. I have a small business and we're busy. We do not have an IT department. We don't have a marketing department either. In order for the Thryv program to work, you need both unless you or one of your staff people wants to spend most of your day playing with the Thryv dashboard. 3. Initially, support was pretty bad, but to their credit, it has improved during the last year. 4. The website design is base on templates and lack any creativity whatsoever. It took them 6 months to correct all the spelling errors. Its up to you to make any changes to the website and they tell you its easy to do. It's not. See number 2 above. 5. Finally, during the last year, the Thryv program did not produce any noticeable increase in our business. Almost all of the calls and e-mails we got through our website were from other website developers and marketing groups telling us that they saw our website and they could do a better job.

The software takes a lot off of my plate on a daily basis. It integrates well with Google and other platforms. I especially like the calendar

Being fairly new to the customer online scheduling, I have found a few quirks that I am still dealing with. Mainly, the fact that people who try to do scheduling themselves are unaware of my current phone scheduling. I have to physically enter every appointment that does not come through the software.

Using Thryv helps our company stay organized and do what sales needs to accomplished. CRM, calendar, sms texting, and website are a few of the areas we use. So much more.

There is a learning curve. Many aspects with Thryv using partnerstack etc. Once you learn, very easy!

I loved the user-friendly platform that enabled me to begin using the tool quickly.

I dont have any cons at this time. I love everything the software has to offer.

Ease of use, customer support and all of the features

I have to make myself schedule time to do it!!

Multi channel marketing platform. Use one tool instead of 3-5 tools.

Few integrations. No way to integrate with ERPs or POS. No SQL connector.

I like that the dashboard is fairly easy to navigate and that when I need to update the website I can do so fairly quickly. There are some very unique features. I like that we can put coupons and buttons directly into the website.

There is so much that the software can do that it is almost overwhelming. And there are some features that we just won't ever use. I really don't like when they have done software updates and major changes that they did not contact us to let us know that changes were coming and that we wouldn't be able to make changes. We update the website 2-3 times per month and this really messed up our program.

Auto pilot features help so I can continue my full-time job while my business is in its infancy stage.

The website designer seemed to lack experience. I think I would have done a better job. He did not impress me. After discussion with management, I explained the quality was NOT worth $350 a month, and they agreed. I actually still don't completely know what I am paying for. I hired someone to work with Thryv for me. Software, is quite confusing for me. So I ask the web maintenance team to fix things for me. After 2nd correction, I hope they get the address on website correct. There are actually plenty of unusual mistakes. For example, bullets are not the same nor aligned.

Thryv is easy to set up and use. The training and customer service are the best I have found. They are very attentive, even reaching out to me to make sure I am getting the most from my system. I am so pleased that I can post to ALL my social media sites at once and set up my posts for the future. I am pleased that my birthday greetings are also automated and that I can schedule special "announcments" and campaigns.

There are some functions that I don't use in my business and I feel they clutter my dashboard.

That it is user friendly for myself and my sales team. The communication aspect has changed the game for our company. We all know what is going on with each other's customers at any given time and it has made us look that much more professional in the building supplies industry. Tracking the 7 key components has been important for my role - Leads, Appointments, Conversion Rates, etc.........

Cannot cc in the emailing portion and the limit of characters in the text and email side.

Communications with the clients. The scheduling is easy and the reminders to the clients which can be set up to automatically remind us and the clients of appointments are valuable. The client portals to access documents are another useful feature as well as the automatic contact campaigns to keep your business in front of the clients regularly even when their cases have resolved.

There are many features that are not easily understood. However, the support has been very helpful in explaining and working through all the features.

I am grateful to the team of experts that integrated all the multiple parts of the business, and put all together in a great online package! Now I go to one place to interact with my social media platforms! I used to spend hours trying to coordinate everything!

There's a learning curve I'm working with, not knowing the software and all the capabilities it has. It's easy to contact customer service with an email and one of the reps gets back to you in less than 24 hours.

First, this is worth every penny!! Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment. Tags help make client categories easy for things like client appreciation days, teacher or nurses day, birthday cards can be sent, the list is endless!!! You can mass email, AND they offer HIPAA compliance!! If you do the website, it all works together and melds with your social media, facebook, twitter, basically all 70 search engines are tagged. You can get auto posting or make your own or personalize what they have.

In the beginning, multiple people (family members) could not use the same phone & email, but they do offer a tagging system for sharing an email & phone, so your message will get to the shared email & phone.

Thryv is easy to use from desktop or mobile device. The dashboard clearly shows the information I need to see at a glance and the navigation bar is divided into categories that make sense to a user (not just to the software designer) so I can quickly find what I need to work with. I really like the Social Media connection and the ability to search relevant topics and post directly from the Thryv software. Even better is the scheduling function that allows me to schedule a post during peak evening time when our target audience is most likely to be on social media to see it. Thryv also allows me to use multiple "tags" for the Leads so I can sort and find names and numbers within categories that I set up. Another feature that is very helpful is the Listings Management that allows our business to easily see that our online presence is correct and consistent across many platforms, such as Google, Yelp, Bing, Yahoo, & Foursquare and provides the option to "fix" any listings that do not accurately represent our business.

While Thryv has been very useful in the HR functions of recruiting and communicating with current employees, it is not ideal for our sales personnel. The sales manager wants to be able to run reports for purposes of monthly planning, focused on managing sales personnel and their activities to grow the customer base. That emphasis would be on the internal sales representatives and the Thryv product is best suited to a focus on external clients.

You, each and All, are number ONE at patience, educating and hand-holding! I need it and many in my Profession have worked so hard to hone their skills - administration and computer were not in the mix. "other people did that" (thank goodness!). Now, it is up to us, as a Sole Practitioner, to do our own marketing, tracking, projections, follow-up, reminders, billing/coding and receivables! Whew! Thryv has freed me up to learn how to do these items, through technology. I'm thrilled to be learning! You have helped me to 'lay my panic down and to pick up the shield of technology'. Thank you! Be well!

It would be helpful, potential Users, to know yourself well before you try to have someone else create who you are and what you do, in the form of your Website. I woke up during my first meeting with a Web Designer and realized this person was not able to represent me and was not able to correctly create my brand - they didn't have experience with my Profession to understand, to bring concepts forward, etc. Just letting you know that there are enough Designers, on Staff, that your needs (whatever they may be) can be met. You have to know what your needs are (or it would help if you do).

I love being able to have the information I need regarding scheduling in once place. All of my correspondence with customers is in one place from the initial appointment, to estimates, and job approvals.

I run multiple crews and the the way the schedule works doesnt allow me to group on crews daily appts so I have to color code but it doesnt flow as I need it to and can be hard to read and ease to confuse tasks if you dont really pay attention. It is hurt us a few times but I am hoping it will soon be a non-issue.

Example: If I have four jobs to divide between two crews, depending on when the work comes in and appointments determines on where on the daily calander the appt is placed and it would be really nice to be able to reorder appoints to when i have multiple appointments for different crews that are scheduled for the same time I can flip flop the placement so one crews appoints are together in the order they should be run instead of mixed and set due to how the calendar enterers information.

Not only is Thryv the easiest to use (once the software in understood) but all of the staff from the Web Design Team to the Client Marketing is excellent. They helped me improve my business with their help. Highly recommended

If the integration between Shopify and the Thryv Software could be a little bit more seamless. i.e. Adding certain widgets to page for navigation/onsite search and adding graphics not related to products. Also, when onboarding new clients, explanation of SEO as well as basic instructions would help businesses that use E-Commerce as their main source of business. This is something I was not aware of until just recently and this information would have helped my business exponentially in the last year.

Over all the ease of use and to navigate for us and for the customers is hands down the simplest on the market as far as we're concerned.

Wish that Thryv could have a products/service tab to input all items that our company uses. Right now we use QuickBooks online for invoicing and quotes. We would love to switch fully to Thryv but at this time we are not able to. For the lack of that part of the software.

Thryv is just plain great. I love the functionality with appointment setting, invoicing, taking payments and much more. Being able to do everything in one program is perfect for our small business.

We found that there is really only one thing that we do not like and that is the cost. For a very small startup (only 2 of us) the price is very expensive for the better features.

I recommend Thryv because they have field agents in addition to many great customer support avenues. I get the most help by asking my locally based Thryv agent for assistance with the many features that Thryv has. It is very easy to underestimate how much you can do with this software, and the best part is they are growing and keep adding new features I want!

We need the ability to click an arrow to the next client when looking at a client instead of having to go back to the list every time.

Client management, calendar/appointment management, ThryvPay, social media management, "chat-like" communication.

Still need contract management and electronic document signing. Document management is not intuitive

I absolutely love Thryv. I can conduct all of my key business functions from one source- lead management, email marketing, appointment booking, invoicing, drip campaigns, website ma agent and so much more!! It’s been crucial for my business and we love all of the services we utilize. It’s very inexpensive compared to what we were spending from all of our other third party services before joining Thryv.

I wish there was a way to easily navigate my contacts wyd with a click of a button while I’m in a contact. For instance, when making my calls I’d like to be able to simply click next to go to the next contact to call:

I just ask, and you do it for me! I was So clueless when we started an online presentation.

It took a while to understand the new language/words to use to communicate online. Thankfully, my board of directors knew what you were talking about!