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- Secteur d'activité: Comptabilité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Logicile d'enquête
Publié le 24/10/2023
Avantages
Ce logiciel a une fonctionalité parfaite, facile a utilisé . Tres bon pour les enquête .
Inconvénients
Aucun probleme retrouve a mon niveau . Un peu cher pour les petite entreprise.
- Secteur d'activité: Mode et vêtements
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les mois pendant Essai gratuit
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Bon logiciel
Publié le 28/10/2023
Avantages
Très pratique pour le marketing digital par mail
Inconvénients
Je ne lui trouve aucun inconvénient je le recommande

- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Birdeye has helped No Time for Social grow our business and remain ahead of our competition
Publié le 06/04/2023
We've been with them for several years, and the value you receive is top-notch for this type of...
We've been with them for several years, and the value you receive is top-notch for this type of service. We have reviewed at least 10 of them over the years and have stayed with Birdeye since they provide great support.
Avantages
One of the best things about Birdeye is the customer service. Our agency rep [sensitive content hidden] has been spot on answering our questions and getting resolutions to any issues we have. He has also been very supportive, providing assets to help us grow.Our clients would most likely not have a review system in place without us bringing a solution to the table, and Birdeye has allowed us to provide this comprehensive solution to help build our client pages on social platforms.
Inconvénients
There are some small glitches with the connections, but that seems like an issue with a lot of platforms that are using API connections. You have to monitor your connections to make sure everything is still running smoothly. The monthly recap is a great way to identify missing connections but you still need to make sure things are connected properly.
Pourquoi passer à Birdeye
Value and customer service- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Good product, but flawed
Publié le 24/08/2022
The support team really wants to do a good job and can make up for the product's shortcomings....
The support team really wants to do a good job and can make up for the product's shortcomings. Issues pop up, naturally, as we come across unique instances, etc., and our Account Manager is great about working with us on finding resolutions.
Avantages
Birdeye's ability to integrate with a wide variety of patient management systems (PMS) for review generation is exceptional and sets this product apart from anything else we can find. Our clients use a wide variety of PMSs, and Birdeye integrates with nearly all of them. If they don't they'll work on finding a solution to bring automation to the system.
Inconvénients
We have a large number of clients that use this system and during the sales process we were told that all we needed to do was provide a CSV of their names & locations, and the onboarding team would handle it. Unfortunately, that was not the case. We had to manually configure a profile for each of our clients.
Also, the continually cross market to existing clients. For example, we have a client that has multiple locations. Most of the locations are managed through our Birdeye account, while one location has it's own Birdeye account not tied to us. The manager of that one location continues to receive messages from Birdeye saying that they really should bring the other locations onboard and also says that nothing is being done with the locations we manage. Every time they send a message we request that Birdeye flag that the other locations are in our account - for some reason they won't. It's been a major issue for some of our larger clients with multiple locations spread across different Birdeye accounts.
Alternatives envisagées
Grade.usPourquoi choisir Birdeye
Birdeye's integration with our client's patient management systems was a game changer.Pourquoi passer à Birdeye
Birdeye's integration with our client's patient management systems was a game changer.Réponse de Birdeye
Amazing, thorough feedback, Thad! We are looking into your feedback and our team will be on top of enhancing the features for our customer's continued success. Thank you for the awareness and for being a wonderful Birdeye partner!
- Secteur d'activité: Construction
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé Autre pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
IMPOSSIBLE TO GET OUT OF THERE CONTRACT!!! YOU WILL BE STUCK LIKE ME
Publié le 12/03/2020
It was a good service but there contract is made to keep you stuck year after year. Good luck ever...
It was a good service but there contract is made to keep you stuck year after year. Good luck ever getting out of it.
Avantages
So sad because they actually have a decent platform but we have tried on multiple occasions to cancel our membership because our new system has a similar feature that took the place of this. We have called, emailed, etc and our Rep doesn't call us back once he knows we are trying to cancel. Then magically when he finally calls us back he informs us that we just missed the cut off to cancel and were stuck for another year. Another $4200 down the drain. Don't take my word for it, take all the rest of people who have met the same fates word for it by reading all other negative reviews online. Sad when any company who is supposedly doing legitimate business has to trap you with this auto renewal and then claim its our fault for not canceling in time. Now they are saying I cant do anything until September again even though we have tried multiple times to cancel this.
Inconvénients
You can never get out of your contract that supposedly you are suppose to be able to after the first year. The Rep knew we were trying to cancel but yet finally got a hold of us after the "cut off" date that auto renews us. I cant believe when you have been a loyal customer for 3 plus years they still feel the need to trap you into this. I understand the first year but after many years to trap you like this is horrible business practices. I dont want any money back, all I want is to be done. It served its purpose but now Im done but they claim Im stuck until September but Im not even allowed to put in a future cancellation request. No I have to go through the whole year and try all over again to get a hold of them in there slim cancellation window and Im sure they will magically avoid our call and then magically not call us back until after its to late. My advice to anyone is find a company to do this same thing for you that doesnt have this fine print auto-renewal because you will stuck just like I am.
- Secteur d'activité: Meubles
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Why Get Birdeye?
Publié le 13/09/2023
Whenever we have questions and need help they are always there. 1 click away for my questions. The...
Whenever we have questions and need help they are always there. 1 click away for my questions. The ease of use of their platform is what makes them great. Very satisfying result!
Avantages
Birdeye helps you in many ways, business reputation management is one of the best features of Birdeye. All business needs to have a good reputation to flourish.
Inconvénients
Not all company are perfect but they will try their best to help your company.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great for Dentists
Publié le 24/08/2022
Biggest benefit has been a significant increase in reviews for our practices that have integrated...
Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.
Avantages
Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options.
Inconvénients
Support is all about closing tickets and not really about fixing problems.
Pourquoi choisir Birdeye
Yext owns your profiles in the platforms so if you leave you have to start from scratch. Not good.Logiciel antérieur
YextPourquoi passer à Birdeye
Birdeye had the most depth of dental system integrations of all the platformsRéponse de Birdeye
Thank you for sharing your feedback, Chris!
- Secteur d'activité: Assurance
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Amazing Service!
Publié le 19/09/2019
So far we are happy with the service BirdEye provides to our office. We have been working with...
So far we are happy with the service BirdEye provides to our office. We have been working with BirdEye for almost a year now and our reviews have tripled. We had trouble receiving any feedback previously and really wanted a company that can initiate the patient into writing a review good or bad so we can move forward accordingly and with the help of BirdEye getting a review has been an amazing experience form start to finish.
Avantages
What I like most about BirdEye is the fact that they are always available to help out immediately! You can reach out and almost instantly one of their representatives are available to answer any questions or concerns you may have.
Inconvénients
BirdEye has been a pleasure! So far so good.
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Birdeye is fast and efficient!
Publié le 01/12/2022
Avantages
Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye.
Inconvénients
I have not experienced any cons yet, as this is a newer software to our company.
Réponse de Birdeye
Thank you so much for being a a Birdeye customer! We are happy to hear about your success story! :)
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Best Reputation Management Platform
Publié le 31/07/2019
I have been working with BirdEye for about 24 months now with multiple clients. I was on the team...
I have been working with BirdEye for about 24 months now with multiple clients. I was on the team to originally decide on BirdEye as the reputation management platform for a large medical company. I have since moved on to build a digital marketing agency and recommend BirdEye for any brick-and-mortar business.
Avantages
I like the performance. I have worked and continue to work with clients with 1 - 250 different locations with BirdEye, and the growth my clients have achieved is incredible. From the ease of use to the pure engagement rate, everything functions well to drive high-quality leads to businesses, resulting in more and more business.[
Inconvénients
Paying the bill? I mean, if it was free I would like it more. However, the cost is affordable for the benefits it provides. I would love if they had capabilities to work with eCommerce clients to drive product reviews as well.
Alternatives envisagées
ReputationPourquoi passer à Birdeye
Integrations and ease of use. Also, they beat the competitor price.- Secteur d'activité: Immobilier
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Surprise Value and Convenience
Publié le 07/04/2021
Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep...
Highly flexible ways to get reviews and dialogs as well as organized replies and work flows to keep on top of reputation and prospects...
Avantages
Very simple interface navigation, integration with Yardi, lots of customization, great team/support and innovative tools like Chat Bots...
Inconvénients
No cons bc customization allows right sizing...
Alternatives envisagées
YextPourquoi choisir Birdeye
Integration with Yardi and robust programs...Pourquoi passer à Birdeye
amazing tools and dashboard- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great Software
Publié le 07/04/2021
Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the...
Overall it's been helping us obtain more reviews and prevent negative reviews before they hit the surface. I really like the direct feedback option because this gives us important consumer insights and a chance to make things right with unhappy clients.
Avantages
I like how user friendly the platform is. It is very easy to navigate and learn as a new user.
Inconvénients
The only con I would say is that you have to sign a year long agreement. Although I agree that this is a long term solution, it's nice to have that trial period just in case.
Alternatives envisagées
GetMoreReviewsPourquoi passer à Birdeye
I was confident in choosing Birdeye because they have over 60,000 clients, which definitely says that they are well established and proven effective. The other alternative products were priced in the same range, so I chose to go with a product that already had a great reputation.- Secteur d'activité: Cabinets médicaux
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé Autre pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 3.0 /10
BirdEye is Perfect At One Thing, Bad Pricing
Publié le 01/10/2019
As stated above, my office selected BirdEye to boost our online reviews and online presence, in...
As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye. My office stopped using BirdEye when we discovered another product for a much lower price point with more features.
Avantages
BirdEye integrates with your dental software and helped our office boost our reviews on Facebook, Google, and all other social media sites. At the end of the business day, BirdEye texts all of our patients and gives them a route to easily post reviews about their office visit, which absolutely helped us gain reviews and online presence. The best part about this software is the dashboard that allows users to see review statistics. The customer service for this company is excellent.
Inconvénients
The pricing. The pricing for BirdEye is way too expensive for the features provided.
Alternatives envisagées
WeavePourquoi passer à Birdeye
My dental office dropped BirdEye's services for Weave. We did this because Weave's price was exceptionally lower and offered us so many more features, such as telephone service (with the phones), reviews (just like BirdEye), fax, patient texting, etc. BirdEye only provides one service for a much higher price. If it wasn't for Weave, we'd still have BirdEye.Réponse de Birdeye
Hi Christopher, We're happy to hear your office skyrocked with BirdEye! And thanks for the compliment to the customer service! There is no software that has more features to cost than BirdEye. We're sorry you left us. We'd love to reconnect to start getting you more Google reviews and also get the reviews back on your website and social media.
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé toutes les semaines pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 1.0 /10
Better Solutions Available. (BirdEye cares about their business not yours.)
Publié le 04/08/2023
The software is decent. It seems to me that BirdEye cares more about their business, than their...
The software is decent. It seems to me that BirdEye cares more about their business, than their clients business. We were adopting a new software (ServiceTitan) to manage our technician scheduling, billing, project management, office management, etc. This new software was going to replace two of the main reasons we were using BirdEye. We communicated this to our BirdEye sales representative 6 weeks before our agreement with BirdEye was to renew. Our English speaking sales rep said "Ok, well just let us know." A few weeks later when I told them for sure that we'd be adopting the new software in 4-5 months. They said "welp, we require a 30 day notice to cancel or your account automatically renews for this initial term of the agreement, so you'll need to stay with us for another year." We have since onboarded with the new software but are stuck paying BirdEye $1700+ month for a service we no longer need. Very frustrating. We are now paying $1700+ a month for a software we don't need. Shame on me for not memorizing their agreement. Shame on their sales rep for not telling me plainly "look if you are going to adopt a new software in a few months-- give us notice of cancellation now and then when your current term expires we can go month-to-month." Very frustrating. We escalated the issue to an upper management guy in India who made it clear BirdEye's cares more about BirdEye than their clients. Shame on BirdEye for unreasonable business practices.
Avantages
The BirdEye solution is decent. Review requests get delivered and the process for getting reviews from customers is a simple process.
Inconvénients
Poor business practices. Your sales rep will likely be a native English speaker, advanced customer service will be handled buy a specialist who is talented but overseas. Nothing wrong with overseas software firms or client support-- but wow, it was really frustrating at times especially when you have questions related billing and agreement questions.
- Secteur d'activité: Psychologie
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Birdseye is great for patient engagement!
Publié le 14/06/2022
Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to...
Overall I am very satisfied with Birdseye. From the user-friendly functionality of the software to the different and broad aspect of functions, I was able to do a lot more than initially expected.
Avantages
The live chat/texting capability is great and easy to use especially if you have multiple locations. I used the software to develop and send customer satisfaction surveys. This function is great however when the results come in and the data is compiled there can definitely be improvement in the presentation aspect of it.
Inconvénients
As stated above I was a bit disappointed with it results data from the surveys I sent out to customers. When using a rating scale system they compile the data and creates graphs etc. however they are very hard to read let alone present in a meeting. This function can definitely be improved.
- Secteur d'activité: Énergies renouvelables et environnement
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les mois pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Good, until you contact customer service
Publié le 25/04/2023
Their platform has its uses, but there are other options with much better customer support and that...
Their platform has its uses, but there are other options with much better customer support and that don't just see you as money.
Avantages
It provides a single page to see various messaging platforms (Facebook, Instagram, SMS, etc.). So, we can see all in one page, instead of having to go to different platforms.The Reviews page is nice. You can link your third-party review pages (Facebook, Google, BBB, etc.) and have one single link that provides the customer the opportunity to review your business in the platform of their choosing. You can also see the amount of reviews you achieved in certain periods (months, quarters, years), and provides you the ability to establish a goal of number of reviews (ex. 25 reviews in a month).
Inconvénients
The messaging page becomes a cluttering mess if you have multiple users working the messages. You can assign chats to a certain user, but in the main page (where you see all messages) you still get the mess of every chat even if it's already assigned. So, it becomes messy, enough to uninspire you to work with the platform.The mass text messages feature creates a total chaos in the messages window when you start receiving replies. The platform does not provide features to organize your messages.All of our employees decided to use other platforms in order to work because the Birdeye platform was simply too messy.Regarding Birdeye's customer service and support, it's like speaking to a brick wall. They don't value you as a client. When you want to remove a feature because you know you will not use it, they ignore you. When you want to cancel your account, they don't care and force you to be another full year with them.
Réponse de Birdeye
Hi Orlando, We appreciate your feedback. If you are ever needing assistance with cancellation, please reach out to me directly at [email protected].
- Secteur d'activité: Articles de sport
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Where have you been???
Publié le 27/07/2022
Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to...
Our [SENSITIVE CONTENT] would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats!
Avantages
Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"
Inconvénients
We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.
Réponse de Birdeye
Thank you for the amazing thorough feedback, Jennifer! We look forward to your continued success with Birdeye!
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
"Best in the Land" for Reviews
Publié le 04/02/2022
The reps are very informative and most importantly the tech support is top notch and easy to reach
The reps are very informative and most importantly the tech support is top notch and easy to reach
Avantages
ease of use and they continue to offer more products
Inconvénients
Nothing---they fix any issues along the way and that is all you can expect.
Alternatives envisagées
PodiumPourquoi choisir Birdeye
Better performance all around--best move we could have made! Highly recommend to others.Pourquoi passer à Birdeye
BirdEye is more of a partnerRéponse de Birdeye
Hi! We appreciate the recommendation! Birdeye values our partners and always strives to provide the best support. Glad we are able to achieve that with you. Thanks for being a Birdeye partner!
- Secteur d'activité: Immobilier
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Greatest Investment for our Company
Publié le 07/04/2021
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to...
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.
Avantages
You don't have to be tech savvy to operate software. There's is a lot of training videos that help you though out and a lot of tips to make your job even easier. Their customer service is top notch!
Inconvénients
Make it easier to log in from different browser engines.
Alternatives envisagées
FirebasePourquoi passer à Birdeye
Better price and outstanding perks.- Secteur d'activité: Construction
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Great experience
Publié le 01/07/2022
100% happy with Birdeye
100% happy with Birdeye
Avantages
The app is super easy to use. We love the customer service department. They always have an answer for us in any problem the app can have
Inconvénients
We asked for an internal/team chat so we can communicate in private with our team members but it seems like no one had the notifications. You can even know about that conversation if you don't go and check that box
Réponse de Birdeye
Hi! We appreciate your feedback and will look into the notifications for internal chat. Please reach out to [email protected] for any additional assistance. Thank you for leaving us a review.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent choice for reputation management with a few other bells & whistles too
Publié le 27/07/2020
I've had a great experience and again do appreciate the fact that they're swift to help with any...
I've had a great experience and again do appreciate the fact that they're swift to help with any problems. Many new features have rolled out lately - all of which we're learning more about so we can use these for clients too.
Avantages
Our most favorite part of partnering with and reselling Birdeye is their customer support team. Truly, they're reachable and highly focused on solving any errors or glitches that may arise with anything automated and connected to a myriad of other sites.
Inconvénients
Although not extremely important, the sizing of a client's cover photo (which then displays both on their reviews url along with anytime a review is shared to a FB page) seems to be more work that it should - particularly to make it look great on both mobile and desktop.
Réponse de Birdeye
Hi Amy, thanks for sharing your feedback! We love that our support team has been taking great care of you. Customer happiness is a core value of ours, so this makes us happy to hear!
- Secteur d'activité: Cabinets médicaux
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
I love my BirdEye
Publié le 16/01/2019
We changed the software so that we control who gets a review - We pick them out in the AM. We...
We changed the software so that we control who gets a review - We pick them out in the AM. We manage a 5 star on Google and all our reviews are so positive and flattering to the office.
Avantages
The ease that any of my staff can present the software and the patient is at ease seeing it isn't a big deal. Lots of patients are afraid the click here, click there platforms, or even before we had BirdEye, us telling them how to do it! This is easy breezy for all!
Inconvénients
There isn't anything I don't not like about it - We were able to custom tailor the software to what we wanted and it's what I got!
Réponse de Birdeye
Thanks Mary! We love your dental office is getting such great reviews. We do offer 300+ integrations, but I'm happy to hear you found a way that works specifically for your office! And it looks like you're really rocking it with the reviews. Glad to hear your patients find it "easy breezy"! Thanks for the feedback!
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Customizable As Per Our Needs And Great Customer Support
Publié le 19/02/2023
Birdeye completely instructed us on how to use the platform and automated my system. Using it is...
Birdeye completely instructed us on how to use the platform and automated my system. Using it is pretty simple. I love being able to generate original insights with competitor monitoring, which is a great feature.
Avantages
The workload of a one-person marketing team is immediately reduced by automated service. The platform serves as your one-stop shop for all business correspondence. It has made it incredibly simple to interact with and keep in touch with our customers outside of our physical stores. Also, customer service responds quite quickly.
Inconvénients
They need to expand the functionality accessible from each screen and reorganize their drop-down menus. A longer and occasionally confusing integration procedure.
Réponse de Birdeye
We are excited to hear how your loving Birdeye's competitive benchmarking feature!
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 2–10 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Excellent Review Management Product With Extras
Publié le 22/07/2020
Avantages
Easy to setup and use. They have a large set of free resources to help you get the most out of their product. You can monitor just about every review site you can think of. It notifies you of reviews so you can easily reply to them. It also has other helpful features like business listing management so your business listings are the same. You can also get their interactions product to help you connect with customers. The reporting and analytics is easy to use and understand.
Inconvénients
as new features come out they usually cost extra and are not bundled in.
- Secteur d'activité: Automobile
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
A consistent and inexpensive option for gaining reviews
Publié le 10/02/2023
Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple...
Decent. Not outstanding, have had a fair amount of obstacles getting it set up for our multiple businesses. That being said, if you have a single location, this is a perfect inexpensive option.
Avantages
Easy to automatically request reviews from customers without staff involvement.
Inconvénients
The Webchat function is pretty lacking, since it has a lead gate built into it. Also, the API integrations are challenging to set up.
Réponse de Birdeye
Hi Hannah, we appreciate your feedback. Please reach out to [email protected] if you are ever run into any obstacles. Thank you for choosing Birdeye.