Avis clients sur Omnisend

le produit est assez facile à utiliser et très pratique

il n'y a pas grand chose qui me déplait dans ce logiciel

After Jilt shut down, they recommended Omnisend for our marketing needs.
- All data from Jilt was imported without any problems, the contacts and tags as well.
- Unlimited contact list size for free unlike other services. Though the active contacts are limited to 250.
- Free 500 emails per month is enough for a small business like ours, also offered us 500 free push notifications and SMS which is rare.
- The email templates are easily editable, professional and sleek.
- Email customer support is nice and fast to respond, even for the free plan.
- All automations and workflows available in the free plan, no strings attached.
- Auto generated unique Discount codes with Woocommerce integration for free in the basic plan.

To summarize, I would say that any and every function is available right from the basic plan, no limitations. It was great to learn about them before paying without any caveats.

There is not much to dislike, it is an overall amazing service.
- Had trouble initially with integration with Woocommerce, had to contact customer service as the documentation was not up to date.
- Interface is a bit complicated to navigate.

The customer support is excellent. The product itself is user-friendly and easy to use.The automation and segmentation options are advanced and provide great solutions for effective marketing.

Compared to other software, I'm all satisfied and have no issues.

It has a very user friendly UI which will amuse anyone. Even for starters it is easy to navigate & start using it ASAP.

They manually verify users which takes a long time, for me I had to reach out to their customer support.

We have 2m contacts in our database, and no other tool is as cost-effective for efficiently emailing them. Omnisend also has great e-commerce functionality, like SMS and easy-to-use form builders. Our account manager has been very helpful.

This is great for B2C, not B2B. Creating lists is difficult and managing our database is almost impossible..

Price for performance doesn't come close to anyone. I think it is right there with Klaviyo but it is a lot cheaper. So that would be the part. Also i ti quite simple to use and to set up. The support is also very responsive but somethimes they don't have all ther right answers. But nevertheles they are there to help.

My least favorite feature is that i can't search by phone number in the contacts but you have to create a segment. I think the search needs a little work.

I love how easy it is to use and set up especially as an agency consistently setting this up for clients.

There are some features not available for web stores not built with Shopify. Would love to see more features for more platforms like woocommerce. But, that being said, they are constantly updating this.

Integration of SMS and emailAutomationsSMS

Unable to sort campaigns by revenueHard to edit product grids

Ease of use, saved templates, a/b content testing, audience segmenting and the ability to send email, sms and push notifications from one platform.

The only complaint I have is landing pages. I wish there was an option to build a more robust landing pages where we can send customers to buy a single or few products.

I really like it, it's easy to use and an excellent way to reach my customers. It's a good tool that puts everything in one place and makes it easy to manage. I would also like to praise the customer support and the fast response time.

I think some features could be easier to implement and more user-friendly to reduce the number of questions sent to customer support.

Easy to user interface for both email marketing campaigns and automations. Ready to use templates meaning custom emails can be created very quickly.

There are sometimes issues with the audience lists and it's not clear what the issue is. You can pay to have it cleaned but no other information is provided on what's causing the issue

The process of moving my emails over in the beginning was seamless. I love the copy feature so I'm not making a new email each week. I can just replace the content with relevant content to my new email campaign. Customer service is always very helpful and available through chat instead of waiting for an email that might not even answer the question I have (that's why I switched from my old provider).

The only issue I ever had was trying to type inside the content box, but they have since fixed that so it's no longer an issue.

I love that we can create newsletters well in advance and automate them to go out. I also love the automation flows and the wonderful robust reporting. This product really has been helpful for growing our business!

The new builder has issues that the old one never did. You can't put a background on your email, the movement of blocks is strange and not always effective, the product linking is both a good thing and a bad thing.

It's relatively good and easy-to-use software. It'll handle all your basic email/sms marketing needs and maybe more. They're growing and evolving as we speak - like literally, they've added a new email builder and a new form builder in the last couple of months. They take feedback quite seriously.
THE CUSTOMER SUPPORT. They've got some amazing people behind the chatbox who go out of their way to resolve any and all of your queries.

PS. The new email builder is an amazing improvement over the last one. It provides you with way more control over your email - it still has space for more improvement.

A lot of things are missing at the moment. Since they switched to a new email builder, they lack the ability to edit your templates (built on the new system) after you've saved them. The forms from the old form builder are still a little volatile - for eg. we've had some major scaling issues on the website where the form wouldn't scale with the screen size. I personally design 60-70% of my emails in another software and import the images to omnisend; I would prefer more control over the layout and visuals as a designer.

THis software is intiutive and helps me gather data and launch campaigns at or above industry bencmarks.. This tools helps me really understand the power of email marketing and the risidual effects of the opt ins. FOr me, I love using sementation and building media audiences and connecting them directly to FB and Google.

The new email builder is tough to manage. It's clunky and you have to customize nearly everything before sending an email - and when you do an A | B test, it's just not efficient.

We have been using Omnisend for over 2 years now, we integrated it with our shopify store and it has been a breeze. I was a beginner at email marketing and still feel like I am, but Omisend makes me feel like I can get the job done. We love the templates and the drag & drop features. Everything is fast and efficient. We also love the Automations and the ready made templates for those as well.

There's nothing I dislike about the software, I would suggest more weekly "prompts" to give us fresh ideas on what to send out in our emails, or maybe an automation refresher? Things that can be fixed or adjusted to maximize profits.

I love how we can track the sales and click through rate with your software.

Price could be better. Support is good would be nice to talk in person to someone that could save time that going back and forth with messages.

I love that it gives me the ability to visualize my automated workflows before building them out. It allows me to craft our brand experience and customize it for different groups of people.

Honestly, nothing. So far it has all of the features that I need and more.

Pricing is decent + overall basic features work fine as well. Still need a lot more interesting templates and optimizing on both mobile + desktop so so

would love to be able to speak to a person live if needed if chat gets frustrating. Also need a lot more templates

Lots of automation which is easy to configure out of the box, and easy integration with our eCommerce platform and other marketing apps. It works for us 24/7 and helps convert customers.

The emails can be a little basic design-wise and it lacks a few features of its main competitors, but this is improving all of the time.

I like that OmniSend links perfectly with Shopify, we used to use MailChimp and since have made the swap due to MailChimp cutting off the connection. However we don't regret the change whatsoever, and OmniSend's interface is easy to use and train new staff on.

I feel like there are some areas that OmniSend could improve on mainly when it comes to customisation, as a graphic designer, there are some features lacking such as kerning and whatnot that would take OmniSend to the same level as competitors such as MailChimp.

Omnisend is a powerful tool that's easy to use, offers customizable features, and exceptional analytics.

We had some issues when converting from old builder to new builder but it turned out to be a simple user error and customer service helped us right away.

Great list and email design management at a price that is more than competitive compared to some of the other big players in this area. The customer service is also very good

WE have 3 ecommerce stores in different territories - when creating automations and emails it should be easier to copy existing flows and templates from one store account to another - it often feels like this was forgotten in the original build of the software. THe ability add short videos into emails would be good to

Helps me easily reach my customers in each step of their purchasing journey.

Integrating certain software, creating segments

Easy to set up, and learning curve is not too steep

The cost is a bit high for learners - especially as your database grows and may not be utilizing it to its full value