Avis clients sur Salon Booking

I like the versatility and ease of use and setting

it can be improved in the back office interface especially when using the multi-shop add-on

It is easy to customize and easy to use.
And the big plus is the app. My client was very happy to learn that she will be able to manage her bookings from wherever.

I won't say they were things I didn't like.

Its very easy to do changses, add new offers and remove outgoing offers. We have used Salon Booking for one year now, and we are very satisfied.

I could like the part of emlpoies to be more like "Planday" For more easy to conecct Salon Booking to our salary payment system

When we started using the software it looks handy, but in real there is a lot of trial and error when new features are developed. I think this shouldn't belong on life software usage, but for instance on a user group that like to test beta software.

I don't like the way errors and problems are handled, most of the time SB is telling me that other plugin are causing the issues. But it's not honest to say that you need to use a Wordpress website without general plugins that solves security issues and protect your website for hackers. I'm now waiting for over a year to solve issues with the mobile app, so employees can make bookings with the mobile app.
Besides that i don't like the settings for timeblocks, e.g., when set to one hour, customers are only able to make appointment at e.g., 9.00 or 10.00 AM instead of the starting time 8.30 AM so only on whole hours. Thats a bit stupid in my opinion.

Any software that makes it easy for my team to transition as far as user options is a great software for me. They are very very reasonably priced and have so many plugin options to choose from.

Anytime we feel that there may be a need for something to improve they make so many improvements monthly that I think everything gets covered. The booking reports may be a little difficult to read at first but after using it, it is easier to understand once practiced enough.

Its very cheap, and its very easy to implement in wordpress.

Its very inestable, and I lose all the data in 3 times.

This system allows my students to manage bookings online. They can manage and track how many bookings they’ve had before and can reschedule whenever they may need to. The automated system allows them to receive emails with booking reminders and their bookings sync with my google calendar which helps keep me organised.

I leave a rest period per booking of 30 minutes to enable me to drive from house to house. This system enables you to this plus so much more!

The customer service team is second to none! Whenever I’ve had a problem in the past they have been super quick in assisting me and on occasion have sent a beta version with the fix in order to test it.

I would like there to be at least 1 payment option on the free version. PayPal has a very simple gateway and is standard everywhere now on all plugins that are free. I know the program is already feature rich but this would help it top the market! Then a paid version could allow more specialised payment options like strip.

It is fairly easy to use as administrator and we have young and old using it with not too many issues. User friendly therefore. And Quick.

I would like to see less text in the confirmation upon booking. And it syncs with Google supposedly both ways but that doesn't somehow work for us. Also Google shows up a lot of text when hoovering over it so it is confusing to see where the availability is if there are 3 or more bookings in a day.

I like that is so easy to start using it, (plugin for WooCommerce) and to configure, you can change the style of the calendar and the services provided to the client. It works really fast and has some amazing integrations (emails notifications and SMS)

To change or customize the email template that the tool sends to customers I needed to code some text and go into the PHP file. not easy if you don't know that part. should be easier.

Also connecting it to Google Calendar requires some extra steps but in the end, works perfectly.

Il plugin ha una versatilità di personalizzazione eccezionale. Sono previsti veramente tanti casi di utilizzo. La versione free offre la possibilità di utilizzarlo quasi a pieno in modo da comprendere bene se è il tuo software giusto.

Non c'è la possibilità di avere un applicativo di background fuori da WP.

Easy to install and configure on WordPress.
Good support.
Free unless you want to accept payments or support the developer.
Good integrations - messaging and payments.
Frequently updated.
Good customer experience.

We don’t use google calendar so interface with real calendar is a bit clunky however this should be resolved with the mobile application.

Low cost of entry. To get the booking system up and running and seeing how it will work was simple and we were able to take the leap without worrying about the cost. Has many of the features of expensive system, so you dont feel that you are missing anything. Adding PayPal to take payments from the booking system was easy, although that is a chargable feature. Actually using the solution day-to-day is simple enought.

The solution is clearly geared towards hairdressing, spa treatment business and the like. As we were looking to set up a tutoring buisiness, it felt that there were some compromises to be made. In reailty, we have manage to achieve most of what we were looking for - a lot of the differences were down to terminology. Maybe some templates for different types of business might help.

Installation is easy but setting up the rules can be a steep learning curve. Not everything is in the menu that you expect it to be, so as an admin it can be tricky to start. Takes a couple of passes to get a grip on how things work.

This is all I needed to know: when I had my massage business (pre-Covid), clients would say that they choose me because it was son easy to book. Or they would just spontaneously complement me on the booking system.
It's a very flexible system. For example, I set it up so that I could make more slots available to regular clients (by using categories for my services), and I always had 15mins between clients and I could change this any time I needed to.
When it came to applying for corona, I could just download as CSV file to show all the bookings I had had to cancel - this made it so easy.

Nothing comes to mind - I can't think of anything at this time.

Saloon Booking is the best plug-in for managing your online bookings. Since we introduced it, we have doubled our sales. Also, the customer service is always very helpful and accurate. Really a huge thank you to Customer support representative for being so helpful and kind.

It's amazing! In addition, new releases are always frequent and every time, there are novelties that improve the product.

I've been using the free version for about two years.
Since we started using it, we have become a hair salon that attracts 100% of its customers from online. Another advantage is that the management screen is available in Japanese.
It is very easy to use and has a more unique look than any other online system. I would like to use the professional version in the future to build a reservation system that is easier for customers to use.

Well priced and adaptable. I am able to use it to run an Escape Room business and it tracks rooms and assistants perfectly, with a very easy to understand back-end.

I would have said the lack of a voucher system was a big downer (and paying for the addon element was not something I had any desire to do), but now that this is included, I struggle to think of any cons.

I have been having trouble updating Salon from within Wordpress, having instead to do it manually, which is a hassle. That's about it.

It is possible to customize a lot of things according the client needs. Each update improves the system and make the plugin better to use.
The support is helpful and always available.

I didn't have any big problem. All small issues I had was solved contacting support.

Integration was very easy to setup.
Synchronisation with google Agenda and the mobile app are an asset.
Good pricing flexibility.

When an upgrade of the app is done, you need to be sure the connexions are not broken, and that all components (mobile and backoffice) are upgraded.
Also, the agents (massages etc) accesses need to be enhanced, very tough to convince agents to use the backoffice.

The features meshed perfectly with our requirements - and, as we needed an extra feature, it turned out this was an add on that was included with our licence. With guidance from their exceptional support we got this working easily.

Some of the features were slightly counterintuitive - but this is more a case of a little bit of knowledge being a dangerous thing... my expectations of how something should work were not correct... once I read the manual (really!) it all made sense.

How easy is for end user to create appointments

The new UI in last update on daily calendar view.
Does not support mobile application for end users

- One of a kind- so far nobody but you has come up with this solution
- Front-end is user friendly, fast en clean

- After every update, the plugin is disabled and I have to enable it again.
- And, in the past, big things (like language strings) were totally changed- without announcing

Easy to set up and operate, can be customized pretty well, plenty of options available.

Can't offer 2 payment methods to choose, for example pay deposit or pay in full.
Can't block 2 practicioners for 1 service, which causing overbooking sometimes.

solid, clean and fast interface and multishop feature.

discount system, still waiting for my requests integrated

We needed an all around solution to new salon. This was the only one which offered all the things we needed. Simple for customer, even easier for assistants and staff. No hassle on setup or with Google calendar sync. Minimal effort on Admin side, staff can use it themselves. Excellent customer support, friendly and helpful. We also did get custom fix for out needs.

The functionallity suits my needs. Easy to use when set-up is clear. Support is 6 out of 5 stars.

Not so strait forward when configuring, but support is always just an email away.