Avis clients sur Gladly

I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!

can't fault gladly - so far i have not had any issues with the platform at all

Easy to get information and view the messages

Customer not able to see us writing them back

Gladly is very to use and has taken our customer's experience to a whole new level. We're able to personalize interactions a lot more!

They were missing some integrations that are important to use, but are very open for feedback and are slowly working towards them.

Easy to use and very helpful in every task. There is no way for you to miss any task as it will always update on time.

System errors sometimes and logged when full of tasks

What I like the most about Gladly is that we can back-read the previous conversation without any hassle. Gladly is user-friendly.

I have been using Gladly for almost a year now and so far, Gladly is very easy to use.

Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.

The design is not that appealing but I believe Gladly is always looking for ways to better their services.

like being able to easily search for customers and past contacts

cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent

I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.

I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.

Reliability, ease of use, efficiency, customer profile management, communication history via all channels, integration

market place integration is an issue, could have been better

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

The search feature produces results in an order that is not chronological so it makes finding previous emails challenging

Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business.

Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity.

Easy to use and user-friendly. The email and call distribution is just right.

There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.

I love this software because of the many used and quality interactions

Every once in a while it kicks me out and I have to restart and search for customer I was working with

I like how current this feels. Most programs feel archaic. This is up to date and feels like "smart" software

The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel

helps in customer data, search history, various channels on signal thread, transfers & helps in coaching

to switch for projects, the workforce has to be informed

How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches.

I find the system to operate perfectly and for it to be able to pull up info fast.

I like how easy it is to access the previous conversation of the member

I don’t like how it won’t show you or it isn’t clear if the member replied already

It's easy to use and user friendly. Not complicated

Confused with some features but it's easy to operate

The easy of set up and customer history.

Not having a CRM personal for the brand.

to have all my cs data in one place is more than great

not be able to consolidate the same customer.

This product is really great as it is our main connection with our customers and helps us reach back to them too.

There is only one thing I dislike about it and that is the ring tone when ever you get a phone call

Easy to use, very user friendly. Easy to manage the Team

inability to use external signatures in Gladly.