Gladly

Gladly est une plateforme de service client basée sur le cloud.

Note globale

4,8 /5
(121)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,8/5
Simplicité d'utilisation
4,9/5
Support client
4,9/5

99%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 121

sarah silberstein
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Glaldy is your best bet!

Publié le 29/09/2022

10/10

10/10

Avantages

I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!

Inconvénients

can't fault gladly - so far i have not had any issues with the platform at all

Tracee
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Glad to use Gladly!

Publié le 29/12/2022

I love that all channels feed into this one location so you have all ways that a customer has...

I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!

Avantages

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years

Inconvénients

The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on

Laura
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Good

Publié le 14/01/2022

Avantages

Easy to get information and view the messages

Inconvénients

Customer not able to see us writing them back

Jane
Note globale
  • Secteur d'activité: Mode et vêtements
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Highly Recommended

Publié le 18/01/2023

It pretty much made dealing with customers much easier. I have worked with a similar tool in the...

It pretty much made dealing with customers much easier. I have worked with a similar tool in the past but does not really compare to how efficient this one work with its easy navigation system and all information provided on its from page

Avantages

My top Favorite about this tool is the easier navigation of keys for and you'd be able to find pretty much every conversation under one ticket with just a few scroll!

Inconvénients

The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time.

Aicel
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Love Gladly!

Publié le 29/11/2022

Conversations flow smoothly and it's very easy to use. Great reporting features too!

Conversations flow smoothly and it's very easy to use. Great reporting features too!

Avantages

Gladly is very to use and has taken our customer's experience to a whole new level. We're able to personalize interactions a lot more!

Inconvénients

They were missing some integrations that are important to use, but are very open for feedback and are slowly working towards them.

Analyn
Note globale
  • Secteur d'activité: Mode et vêtements
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Good!

Publié le 15/01/2023

Avantages

Easy to use and very helpful in every task. There is no way for you to miss any task as it will always update on time.

Inconvénients

System errors sometimes and logged when full of tasks

Jia Fretz
Note globale
  • Secteur d'activité: Externalisation/délocalisation
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly Feedback

Publié le 15/01/2023

I am using gladly to communicate with the people who need help with solving their issues with the...

I am using gladly to communicate with the people who need help with solving their issues with the service that our company offers and so far, it is very helpful and makes our job easier.

Avantages

What I like the most about Gladly is that we can back-read the previous conversation without any hassle. Gladly is user-friendly.

Inconvénients

I have been using Gladly for almost a year now and so far, Gladly is very easy to use.

Jordan Mark
Note globale
  • Secteur d'activité: Externalisation/délocalisation
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly, One of the most efficient tools that should not be missed out!

Publié le 22/01/2023

My overall experience with gladly has been very great, nothing is perfect, but needless to say, my...

My overall experience with gladly has been very great, nothing is perfect, but needless to say, my nitpicks about gladly is not a really huge issue, considering it is already good for what it offers, while it can certainly improve in some areas, I can confidently say that it is definitely one of the best software or platforms out there.

Avantages

The user interface of gladly and how it is easy to navigate unlike most similar platform.

Inconvénients

The ability to not be able to send emails or leave notes on the ticket, without having to merge.

Drake
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

GLADLY REVIEW - The new trend

Publié le 11/01/2023

Avantages

Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.

Inconvénients

The design is not that appealing but I believe Gladly is always looking for ways to better their services.

ZoëMae
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Gladly Review

Publié le 03/01/2023

has made my job much easier

has made my job much easier

Avantages

like being able to easily search for customers and past contacts

Inconvénients

cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent

Lindsey
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Gladly Review from a Customer Care Associate

Publié le 15/01/2022

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more...

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.

Avantages

I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.

Inconvénients

I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.

Mohammad Salim
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Efficient, Ease of access, Reliable

Publié le 23/08/2022

Excellent

Excellent

Avantages

Reliability, ease of use, efficiency, customer profile management, communication history via all channels, integration

Inconvénients

market place integration is an issue, could have been better

Madeline
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Functional Customer Service Platform

Publié le 16/01/2022

Avantages

The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.

Inconvénients

The search feature produces results in an order that is not chronological so it makes finding previous emails challenging

Rhysha May
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

So Glad I was trained on Gladly!

Publié le 12/10/2022

Gladly makes it easier for us to analyze data and manage our numbers with all the readily available...

Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus.

Avantages

Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business.

Inconvénients

Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity.

Christopher
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly Revieww

Publié le 09/08/2022

So far so good.

So far so good.

Avantages

Easy to use and user-friendly. The email and call distribution is just right.

Inconvénients

There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.

Gloria
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly review

Publié le 13/01/2022

I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist...

I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist customers

Avantages

I love this software because of the many used and quality interactions

Inconvénients

Every once in a while it kicks me out and I have to restart and search for customer I was working with

Nichole
Note globale
  • Secteur d'activité: Appareils médicaux
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly is amazing!

Publié le 18/01/2022

10/10 I love using Gladly!

10/10 I love using Gladly!

Avantages

I like how current this feels. Most programs feel archaic. This is up to date and feels like "smart" software

Inconvénients

The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel

Morli
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great Gladly review

Publié le 13/01/2022

very helpful and efficient tool which makes functions effective and timely

very helpful and efficient tool which makes functions effective and timely

Avantages

helps in customer data, search history, various channels on signal thread, transfers & helps in coaching

Inconvénients

to switch for projects, the workforce has to be informed

Anthony
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

CXO Anthony

Publié le 09/03/2022

My overall experience with this system is fantastic I never to seem to run into any problems since...

My overall experience with this system is fantastic I never to seem to run into any problems since I started using it.

Avantages

How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches.

Inconvénients

I find the system to operate perfectly and for it to be able to pull up info fast.

Karla
Note globale
  • Secteur d'activité: Cosmétiques
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good Switch

Publié le 30/08/2022

Avantages

I like how easy it is to access the previous conversation of the member

Inconvénients

I don’t like how it won’t show you or it isn’t clear if the member replied already

Renzo Andre
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Gladly - Innovation at its best

Publié le 22/08/2022

I'm very satisfied with the experience with Gladly

I'm very satisfied with the experience with Gladly

Avantages

It's easy to use and user friendly. Not complicated

Inconvénients

Confused with some features but it's easy to operate

valerie
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love Gladly!

Publié le 03/01/2023

It has been great -- we won't be leaving Gladly EVER.

It has been great -- we won't be leaving Gladly EVER.

Avantages

The easy of set up and customer history.

Inconvénients

Not having a CRM personal for the brand.

Sherlley
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly, I am so glad to have this tool for my daily job.

Publié le 03/11/2022

overall is pretty good because I am able to handle all my customer interactions in one place, I...

overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.

Avantages

to have all my cs data in one place is more than great

Inconvénients

not be able to consolidate the same customer.

Jorge
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly is really useful

Publié le 05/03/2023

It has been a really good experience

It has been a really good experience

Avantages

This product is really great as it is our main connection with our customers and helps us reach back to them too.

Inconvénients

There is only one thing I dislike about it and that is the ring tone when ever you get a phone call

Kamila
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly review

Publié le 13/01/2022

very pleased with the experience thus far!

very pleased with the experience thus far!

Avantages

Easy to use, very user friendly. Easy to manage the Team

Inconvénients

inability to use external signatures in Gladly.