Gladly

Gladly est une plateforme de service client basée sur le cloud.

Note globale

4,8 /5
(118)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,8/5
Simplicité d'utilisation
4,9/5
Support client
4,9/5

99%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 118

Giamae
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

The Most User-Friendly Tool

Publié le 11/10/2022

So far after our transition from the previous tool,

Avantages

The feature I like the most is the Task. We are able to tag and set due dates on tasks which is really helpful for us to be more efficient. Conversations from different channels from the same user also show in one conversation only. Lesser tickets for us

Inconvénients

The least favorite thing for me is that when the tool is idle it does not auto close or keep open

Rica Mae
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

QA Specialist POV of Gladly

Publié le 12/10/2022

I am specialize to check for every interaction of our representatives with the customers to ensure that we are providing quality conversations while performing the correct processes and following the policies of the company.

Avantages

What I like about this product is we can close out a ticket once we finished the conversation. We no longer need to go to a different tab to close a ticket. Additionally, I love that it has SMS and can track history of the member's purchases.

Inconvénients

We cannot see when and who updated the Gladly Profile of the member.

Sandy
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

Gladly Plusses

Publié le 01/06/2022

Good

Avantages

It is easy to get calls dropped in and put notes in Customer Profile

Inconvénients

It allows customers to get on different channels at same time - causes calls to be transferred when you just completed or are working on the order -

Tracee
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Glad to use Gladly!

Publié le 29/12/2022

I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!

Avantages

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years

Inconvénients

The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on

diana elizabeth
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I just simply love gladly because it makes my work easier and faster

Publié le 08/08/2022

Great, it's fast it's easy it's gladly!!

My first year as a call center agent and it's been great and a lot of that is because of gladly

Avantages

I can stop saying this! this software makes our job easier, faster and it gives us a chance to be more personal with the customer and make them feel valued and that its a great achievement for our company

Inconvénients

sometimes the info of the customer is a little hard to find but like we use Shopify along with it, this helps us in the research for the order history and more

sarah silberstein
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Glaldy is your best bet!

Publié le 29/09/2022

10/10

Avantages

I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!

Inconvénients

can't fault gladly - so far i have not had any issues with the platform at all

Hafiz
Note globale
  • Secteur d'activité: Entreposage
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I will gladly recommend "Gladly"

Publié le 09/12/2022

With Gladly, Support representatives feel empowered with natural efficiency, accompanied by a contemporary messaging interface that gives them the capability to converse across several channels and consequently the consumers feel pampered all the time.

Avantages

Gladly is a customer-centric help desk platform for e-Com brands. Their great quote is, "Clients are not tickets or cases; they are actual human beings." They put customers and conversations as their top priority. Gladly provides an all-in-one platform for representatives to answer to clients across all channels from just one screen, "without tickets."

Inconvénients

No real discomfort or negatives to report on Gladly as my team felt their experience enhanced significantly after the implementation of this software. If I can point out one single thing, the mobile application is slightly buggy at times.

Raiza
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Gladly Review

Publié le 16/11/2022

Overall positive

Avantages

Being able to reduce duplicate reach outs from the same user across different channels - which affect volume projections

Inconvénients

Whenever a customer reaches out to multiple channels, the SLA is counted in each of the channels so it results to inaccurate data as an agent is only able to assist in one channel at a time

Drake
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

GLADLY REVIEW - The new trend

Publié le 11/01/2023

Avantages

Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.

Inconvénients

The design is not that appealing but I believe Gladly is always looking for ways to better their services.

ZoëMae
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Gladly Review

Publié le 03/01/2023

has made my job much easier

Avantages

like being able to easily search for customers and past contacts

Inconvénients

cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent

Lindsey
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Gladly Review from a Customer Care Associate

Publié le 15/01/2022

The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.

Avantages

I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.

Inconvénients

I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.

Mohammad Salim
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Efficient, Ease of access, Reliable

Publié le 23/08/2022

Excellent

Avantages

Reliability, ease of use, efficiency, customer profile management, communication history via all channels, integration

Inconvénients

market place integration is an issue, could have been better

Kat
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly is a game changer for CX teams

Publié le 13/01/2022

One word - TERRIFIC

Avantages

The pricing works for our small team, it was easy to launch, support is responsive and helpful. We also love the reporting features and customer-centric view, especially in these days when customers have many options on how to contact us. Whether it's a phone call, text or chat, it's all visible in one customer view.

Inconvénients

I would like to have the ability to edit the Topic on a closed conversation.

William
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Have customers? You need to be using Gladly!

Publié le 17/05/2022

Just perfect, flawless. It's a comfort to know that each day when I log on I have such a reliable program to contact customers with.

Avantages

Seamlessly move between customers, making my workload/shift more efficient. Everything is neatly organized and there's tons of functionality. Great support service.

Inconvénients

There's genuinely no errors with the software. I use it everyday when I work. The program never quits unexpectedly and there's never any scheduled downtime during the workday.

Brandon
Note globale
  • Secteur d'activité: Mode et vêtements
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Essential and Sensible

Publié le 14/01/2022

It has been a fantastic tool to keep organized and not overwhelmed with communicating and connecting with customers

Avantages

I love how Gladly is interwined with the Warby Parker Springfield database and can connect the contact information with ease.

Inconvénients

Whenever I copy an order # it doesn't seem to paste on the email or note that I am in the proces of making.

Gloria
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly review

Publié le 13/01/2022

I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist customers

Avantages

I love this software because of the many used and quality interactions

Inconvénients

Every once in a while it kicks me out and I have to restart and search for customer I was working with

Nichole
Note globale
  • Secteur d'activité: Appareils médicaux
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly is amazing!

Publié le 18/01/2022

10/10 I love using Gladly!

Avantages

I like how current this feels. Most programs feel archaic. This is up to date and feels like "smart" software

Inconvénients

The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel

Morli
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great Gladly review

Publié le 13/01/2022

very helpful and efficient tool which makes functions effective and timely

Avantages

helps in customer data, search history, various channels on signal thread, transfers & helps in coaching

Inconvénients

to switch for projects, the workforce has to be informed

Anthony
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

CXO Anthony

Publié le 09/03/2022

My overall experience with this system is fantastic I never to seem to run into any problems since I started using it.

Avantages

How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches.

Inconvénients

I find the system to operate perfectly and for it to be able to pull up info fast.

Karla
Note globale
  • Secteur d'activité: Cosmétiques
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Good Switch

Publié le 30/08/2022

Avantages

I like how easy it is to access the previous conversation of the member

Inconvénients

I don’t like how it won’t show you or it isn’t clear if the member replied already

Renzo Andre
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Gladly - Innovation at its best

Publié le 22/08/2022

I'm very satisfied with the experience with Gladly

Avantages

It's easy to use and user friendly. Not complicated

Inconvénients

Confused with some features but it's easy to operate

valerie
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

We love Gladly!

Publié le 03/01/2023

It has been great -- we won't be leaving Gladly EVER.

Avantages

The easy of set up and customer history.

Inconvénients

Not having a CRM personal for the brand.

Sherlley
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 5 001–10 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Gladly, I am so glad to have this tool for my daily job.

Publié le 03/11/2022

overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.

Avantages

to have all my cs data in one place is more than great

Inconvénients

not be able to consolidate the same customer.

Maya
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Love this software!

Publié le 13/01/2022

Overall Gladly has been a great and easy experience.

Avantages

I loved the ability to communicate with our customers with ease. It also easy to organize your inbox which is convenient.

Inconvénients

My least favorite would be that some emails get sent to the wrong department.

shanikie
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

gladly is ease to use

Publié le 13/01/2022

it's great and easy to use

Avantages

I love that you can create a task to keep you on track with the customer

Inconvénients

I dislike when you are trying to merge a call you have to press the hang-up button then it gives you the option to merge.