
Gladly
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Avis clients sur 121
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Glaldy is your best bet!
Publié le 29/09/2022
10/10
10/10
Avantages
I've used a number of help desks in my 10+ years in the field of customer service. Gladly is the most user friendly platform that facilitates easy communication between myself and clients. I love the merging feature and enjoy the ease of having all communication for one customer in one 'conversation'. The canned actions are great too! Work smart, not hard!
Inconvénients
can't fault gladly - so far i have not had any issues with the platform at all
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Glad to use Gladly!
Publié le 29/12/2022
I love that all channels feed into this one location so you have all ways that a customer has...
I love that all channels feed into this one location so you have all ways that a customer has reached out all in one profile and the more you build the profile the better it works and is more helpful to support staff and most importantly the customer!
Avantages
The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years
Inconvénients
The ONLY complaint I have is how pending tasks sometimes do not show over in the left hand side of your inbox and the green notification bars that show at the top of the program block out some of the important information of the customer that you are currently working on
- Secteur d'activité: Meubles
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Good
Publié le 14/01/2022
Avantages
Easy to get information and view the messages
Inconvénients
Customer not able to see us writing them back
- Secteur d'activité: Mode et vêtements
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Highly Recommended
Publié le 18/01/2023
It pretty much made dealing with customers much easier. I have worked with a similar tool in the...
It pretty much made dealing with customers much easier. I have worked with a similar tool in the past but does not really compare to how efficient this one work with its easy navigation system and all information provided on its from page
Avantages
My top Favorite about this tool is the easier navigation of keys for and you'd be able to find pretty much every conversation under one ticket with just a few scroll!
Inconvénients
The only thing I did not like about this tools is the intergration of other useful tools at work such us Grammarly which would help save much time.
- Secteur d'activité: Produits alimentaires
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Love Gladly!
Publié le 29/11/2022
Conversations flow smoothly and it's very easy to use. Great reporting features too!
Conversations flow smoothly and it's very easy to use. Great reporting features too!
Avantages
Gladly is very to use and has taken our customer's experience to a whole new level. We're able to personalize interactions a lot more!
Inconvénients
They were missing some integrations that are important to use, but are very open for feedback and are slowly working towards them.
- Secteur d'activité: Mode et vêtements
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Good!
Publié le 15/01/2023
Avantages
Easy to use and very helpful in every task. There is no way for you to miss any task as it will always update on time.
Inconvénients
System errors sometimes and logged when full of tasks
- Secteur d'activité: Externalisation/délocalisation
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gladly Feedback
Publié le 15/01/2023
I am using gladly to communicate with the people who need help with solving their issues with the...
I am using gladly to communicate with the people who need help with solving their issues with the service that our company offers and so far, it is very helpful and makes our job easier.
Avantages
What I like the most about Gladly is that we can back-read the previous conversation without any hassle. Gladly is user-friendly.
Inconvénients
I have been using Gladly for almost a year now and so far, Gladly is very easy to use.
- Secteur d'activité: Externalisation/délocalisation
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gladly, One of the most efficient tools that should not be missed out!
Publié le 22/01/2023
My overall experience with gladly has been very great, nothing is perfect, but needless to say, my...
My overall experience with gladly has been very great, nothing is perfect, but needless to say, my nitpicks about gladly is not a really huge issue, considering it is already good for what it offers, while it can certainly improve in some areas, I can confidently say that it is definitely one of the best software or platforms out there.
Avantages
The user interface of gladly and how it is easy to navigate unlike most similar platform.
Inconvénients
The ability to not be able to send emails or leave notes on the ticket, without having to merge.
- Secteur d'activité: Marketing et publicité
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
GLADLY REVIEW - The new trend
Publié le 11/01/2023
Avantages
Gladly is one of the easiest tools to navigate that I have used. The instructions are very clear and concise.
Inconvénients
The design is not that appealing but I believe Gladly is always looking for ways to better their services.
- Secteur d'activité: Meubles
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Gladly Review
Publié le 03/01/2023
has made my job much easier
has made my job much easier
Avantages
like being able to easily search for customers and past contacts
Inconvénients
cannot see all contacts closed in a shift, merging customer profiles is difficult because of customer #s not being consistent
- Secteur d'activité: Meubles
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Gladly Review from a Customer Care Associate
Publié le 15/01/2022
The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more...
The telephone, chat feature, and text/sms feature, and even the e-mail feature are SO much more innovative than our last system. It's like night & day. It's 100% better.
Avantages
I like how you can task things or set projects in Gladly and always have them visible and available during the workday/work week. I like how you can edit tasks, have a due date for them, assign people to tasks, etc. Gladly is easy to use and visually appealing to be simple. I like that.
Inconvénients
I don't love that chatting system sometimes because customer's sometimes don't see our chat or they get lost somewhere within the chat or get timed out and then they rate me negatively for not getting the chat even though I answered. ALL chats should be emailed to the customer automatically so that they see that we responded.
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Efficient, Ease of access, Reliable
Publié le 23/08/2022
Excellent
Excellent
Avantages
Reliability, ease of use, efficiency, customer profile management, communication history via all channels, integration
Inconvénients
market place integration is an issue, could have been better
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 51–200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 9.0 /10
Functional Customer Service Platform
Publié le 16/01/2022
Avantages
The ability to see all customer interactions with those also on Gladly. The ability to add notes and tasks related to each customer helps keep things organized and the customer served.
Inconvénients
The search feature produces results in an order that is not chronological so it makes finding previous emails challenging
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 10 000+ employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
So Glad I was trained on Gladly!
Publié le 12/10/2022
Gladly makes it easier for us to analyze data and manage our numbers with all the readily available...
Gladly makes it easier for us to analyze data and manage our numbers with all the readily available reports that we can even customize according to our needs and focus.
Avantages
Gladly plays a very vital part of our daily operations on chat, email and phone. We are able to communicate with our customers thru Gladly and this is crucial because Our customers are the lifeblood of our business.
Inconvénients
Since it is mainly dependent on internet connection when you are working at home and you don't have good and reliable service - you experience lagging and freezing which affects productivity.
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gladly Revieww
Publié le 09/08/2022
So far so good.
So far so good.
Avantages
Easy to use and user-friendly. The email and call distribution is just right.
Inconvénients
There are instances that tickets may not appear in real time but if you try to wait for a couple of seconds, they will appear on your task list.
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gladly review
Publié le 13/01/2022
I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist...
I enjoy using Gladly. It is easy to used and easy to understand how to work with it to assist customers
Avantages
I love this software because of the many used and quality interactions
Inconvénients
Every once in a while it kicks me out and I have to restart and search for customer I was working with
- Secteur d'activité: Appareils médicaux
- Taille de l'entreprise: 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gladly is amazing!
Publié le 18/01/2022
10/10 I love using Gladly!
10/10 I love using Gladly!
Avantages
I like how current this feels. Most programs feel archaic. This is up to date and feels like "smart" software
Inconvénients
The cancel button for emails. It needs to have a prompt that asks if we are sure we want to cancel
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Great Gladly review
Publié le 13/01/2022
very helpful and efficient tool which makes functions effective and timely
very helpful and efficient tool which makes functions effective and timely
Avantages
helps in customer data, search history, various channels on signal thread, transfers & helps in coaching
Inconvénients
to switch for projects, the workforce has to be informed
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
CXO Anthony
Publié le 09/03/2022
My overall experience with this system is fantastic I never to seem to run into any problems since...
My overall experience with this system is fantastic I never to seem to run into any problems since I started using it.
Avantages
How easy it is to navigate through the system and how easily you can connect to customer info and the amount of info the system can hold without glitches.
Inconvénients
I find the system to operate perfectly and for it to be able to pull up info fast.
- Secteur d'activité: Cosmétiques
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Good Switch
Publié le 30/08/2022
Avantages
I like how easy it is to access the previous conversation of the member
Inconvénients
I don’t like how it won’t show you or it isn’t clear if the member replied already
- Secteur d'activité: Biens de consommation
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Gladly - Innovation at its best
Publié le 22/08/2022
I'm very satisfied with the experience with Gladly
I'm very satisfied with the experience with Gladly
Avantages
It's easy to use and user friendly. Not complicated
Inconvénients
Confused with some features but it's easy to operate
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We love Gladly!
Publié le 03/01/2023
It has been great -- we won't be leaving Gladly EVER.
It has been great -- we won't be leaving Gladly EVER.
Avantages
The easy of set up and customer history.
Inconvénients
Not having a CRM personal for the brand.
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 5 001–10 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gladly, I am so glad to have this tool for my daily job.
Publié le 03/11/2022
overall is pretty good because I am able to handle all my customer interactions in one place, I...
overall is pretty good because I am able to handle all my customer interactions in one place, I just would like it can be better match customers, sometimes the same person have multiple profiles.
Avantages
to have all my cs data in one place is more than great
Inconvénients
not be able to consolidate the same customer.
- Secteur d'activité: Services aux consommateurs
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gladly is really useful
Publié le 05/03/2023
It has been a really good experience
It has been a really good experience
Avantages
This product is really great as it is our main connection with our customers and helps us reach back to them too.
Inconvénients
There is only one thing I dislike about it and that is the ring tone when ever you get a phone call
- Secteur d'activité: Santé, bien-être et fitness
- Taille de l'entreprise: 201–500 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Gladly review
Publié le 13/01/2022
very pleased with the experience thus far!
very pleased with the experience thus far!
Avantages
Easy to use, very user friendly. Easy to manage the Team
Inconvénients
inability to use external signatures in Gladly.