Avis clients sur Employment Hero

Employment Hero

La plateforme de gestion des RH intégrée qui se place en haut du classement en Australie.

Note globale

4,5 /5
(200)
Rapport qualité-prix
4,4/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,4/5
Support client
4,2/5

90%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 200

Rania
Note globale
  • Secteur d'activité: Services juridiques
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Soltuion to our Cost Centre Reporting!

Publié le 06/11/2020

We've been using Employment Hero for more than two years now. We started with one entity and then...

We've been using Employment Hero for more than two years now. We started with one entity and then decided to move all our entities to it. The HR and Payroll platforms are very easy to navigate. We very much benefited from the Cost Centre Reporting and integrating that with our Bookkeeping software made our reporting very easy. The HR platform is our employees first point of contact to find any data about our organisation, policies and procedure, agreements... etc. On top of that most of our employees are finding it much easier to track their Leave balances and status through the mobile app.
The Online Support is very quick in general and there is always a solution to any query we put through to the team,
Overall, a great deal to our organisation!

Avantages

Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal. That made our cost centre reporting very easy and accurate.

Inconvénients

It would be great if it can be linked to the Outlook Calendar!

Réponse de Employment Hero

Hi Rania,

Thanks heaps for taking the time to review Employment Hero! We really appreciate your support and are chuffed to see that you've been able to streamline your HR and payroll processes.

Thank you again,
Anna from Employment Hero

Utilisateur vérifié
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

HR Saviour!

Publié le 08/05/2023

Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.

Cannot say enough good things about it. A self-service solution for the entire employee lifecycle.

Avantages

- Automated streamlined onboarding- Benefits and rewards are built-in- Communications options to get out quick messages out to teams- Everything is connected!

Inconvénients

Better access management to features and employee files - security setting and default position on some features can be frustrating.It generates a lot of emails for administrators as employees work through the onboarding process - updates on bank details, updates on super, updates on tax info. You need to know all of it when people change their details, this should be fine-tuned for onboarding

Réponse de Employment Hero

Hi there,

Thanks for your review! It's wonderful to hear that the platform's streamlined your HR processes and is adding so much value to your business.

I've passed on your feedback about email notifications during onboarding to our product team.

We appreciate your support!

Many thanks,
Rosie

Olinka
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

A timesaving business value HR platform once you get set-up

Publié le 31/05/2022

Avantages

We effectively use EH as our online HR platform. In this aspect it is spot on with Policies, Compliance, Certifications, HR Docs, Contracts and Onboarding. Very happy to use an Australian company. The guidance templates for HR docs and policies are excellent. Pricing is incredibly efficient. Subscription outsourcing is the now for smart businesses. Payroll Xero integration through EH is much less impressive which is such a shame.

Inconvénients

Minor features are missing. Xero payroll functionality is not good enough - actually that's a major issue. How can you not have YTD available on pay slips?? We've had to revert to Xero's My Payroll, so now staff have 2 platforms to manage. Then the smaller but equally frustrating items - You can enter the public holidays that apply to your location but these aren't reflected in the team leave calendar as an identified PH. Why not? You have already identified then surely the data can be pulled into the team calendar. I submitted questions to the helpdesk and in reply got an answer but got told to sign up for an online Q&A session for future queries. I don't have time for an hour and to have to book in time, I should just be able to email off a question and at some point get and answer. There are other minor frustrations but the overall HR functionality probably outweighs the issues, until we find better.

Réponse de Employment Hero

Hi Olinka,

Thanks for your review. I'm glad to hear that our templates and cloud-based onboarding and HR is adding value to your business.

We're always working to improve our platform and overall experience, so I have passed on your valuable feedback about the Xero integration to our team. If you'd like to discuss this further, please let me know by emailing [email protected].

Thank you for your support.

Many thanks,
Anna

Sophia
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

HR Manager review

Publié le 05/05/2023

We have had a really positive experience. For a well priced, off the shelf package it is very...

We have had a really positive experience. For a well priced, off the shelf package it is very good. Service is not always available immediately but is always helpful and friendly. The experience continues to get better as the product constantly improves.

Avantages

Great off the shelf product for managing a small to medium size business. There is enough customisation to add the features we need and all of the basic HR functions are available. The service is great (may need to wait for a reply but very helpful and friendly).

Inconvénients

The Certification function is not yet perfect but I'm sure this will evolve with time. Employment Hero continue to develop and enhance the product.

Réponse de Employment Hero

Hi Sophia,

Thanks for your kind words! It's wonderful to hear that you've had a great experience with Employment Hero.

We truly appreciate your support.

Many thanks,
Rosie

Adele
Note globale
  • Secteur d'activité: Services et installations de loisirs
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Happy

Publié le 08/05/2023

Great!

Great!

Avantages

Recruitment is so easy to use Very happy with the Recruitment Feature in Employment Hero. It makes hiring so much easier.Employee onboarding would have to be one of my favourite features along with tracking courses.

Inconvénients

Email coming through at times outside the times we have individually dedicated.

Alternatives envisagées 

Roubler

Pourquoi passer à Employment Hero

Very easy to use. :)

Réponse de Employment Hero

Hi Adele,

Thanks for your review! It's great to hear that the recruitment module has helped you to streamline your hiring and onboarding processes.

Your support means a lot to us.

Many thanks,
Rosie

Bonnie
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Don't waste your time

Publié le 15/08/2023

We will be cancelling our contract and looking for a different app. Overall a really frustrating...

We will be cancelling our contract and looking for a different app. Overall a really frustrating experience, made even more frustrating by the fact I reached out to them with this feedback and just never heard back. For the absolutely outrageously high price it costs it isn't worth it, and there are many other apps out there for cheaper.

Avantages

It sounds great on paper, but it is far from it.

Inconvénients

It is lengthy and difficult to set up, the customer service team takes an average of 3 days to get back to you with answers to any questions you might have, the rostering system is clunky, the app doesn't work for staff, managers can't update rosters via the app and need to log on to a desktop.

Réponse de Employment Hero

Hi Bonnie,

Thanks for sharing your feedback. I'm sorry to hear that you've experienced challenges with our support times. We're always looking to improve, so I've passed on this feedback to our team.

I would like to confirm that our app does allow you to manage and update rosters via the app, please check out this article for more information: https://help.swagapp.com/hc/en-au/articles/6642634836751-How-to-use-timesheets-for-employers-and-managers-via-payroll-work

I hope we can work together to turn your experience around.

Many thanks,
Rosie @ Employment Hero

Margaret
Note globale
  • Secteur d'activité: Hôpitaux et soins de santé
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

SR review of Employment Hero

Publié le 02/06/2023

Mixed. The role out of SWAG was difficult as employees got confused between HR and payroll. Also...

Mixed. The role out of SWAG was difficult as employees got confused between HR and payroll. Also payroll did not set up our employees in SWAG properly.

Avantages

Keeping compliance documents in one place with reminders when they are due

Inconvénients

Employment Hero doesn't sync with payroll

Réponse de Employment Hero

Hi Margaret,

Thanks for your review and honest feedback about the rollout of Swag in your organisation. I encourage you to contact our support team within the platform, as they should be able to assist with your payroll sync issues.

We appreciate your support.

Many thanks,
Rosie

Kellie
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy HR and Recruitment

Publié le 18/05/2023

Amazing support and the developments just keep coming.

Amazing support and the developments just keep coming.

Avantages

Reporting on so many aspects of HR - turnover rates, surveys, 1:1's and the way it easily interfaces with other payroll systems. The recruitment function is so easy and allows multiple people to be involved in each step of the process.

Inconvénients

I think the email notification settings need improvement

Réponse de Employment Hero

Hi Kellie,

Thanks for your review! It's wonderful to hear you're getting so much value from the platform. I've passed on your kind words to our team.

Many thanks,
Rosie @ Employment Hero

Silvana
Note globale
  • Secteur d'activité: Génie civil
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Great HR Platform

Publié le 14/06/2023

Avantages

Everything we need in regards to HR is in the one place.

Inconvénients

We can't alter some of the sections to suit our business needs - such as adding a field for job numbers when submitting an incident report.

Réponse de Employment Hero

Hi Silvana, Thanks for your kind words and taking the time to leave us a review! It means a lot to us. Many thanks, Rosie

bridget
Note globale
  • Secteur d'activité: Comptabilité
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

excellent

Publié le 29/06/2023

able to do accounting pay rolls on time

able to do accounting pay rolls on time

Avantages

it made the business less effectively to do

Inconvénients

some features are difficult to use and need a lot of time to learn

Réponse de Employment Hero

Hi Bridget, Thanks for your review of Employment Hero! It's great to hear you're getting so much value from the platform. Many thanks, Rosie @ Employment Hero

Kurt
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé Autre pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Big Disappointment So Far

Publié le 29/03/2021

Zero star experience so far with HR and LMS implementation. Started much later than we clearly said...

Zero star experience so far with HR and LMS implementation. Started much later than we clearly said that we needed.

Was auto enrolled into hours of webinars with two days notice with no regards for our full calendar and business travel commitments.

Am currently considering dropping down to the minimum number of employees to see out my contract and then putting my team in another software solution - and that includes LMS and Payroll.

We expected a lot more from conversations on the sales calls. Hasn't lived up to promises in Payroll either.

Xero has better payroll system with more functionality and better value.
There are much better value LMS systems out there as well. (TalentLMS)

Avantages

Had potential if it was delivered as promised, the problem is getting it set up has been extremely difficult.

Inconvénients

The setup process has been a disappointing experience.

Réponse de Employment Hero

Hi Kurt,

While we're sorry to see that Employment Hero didn't reach your expectations, we appreciate you taking the time to review the platform.

It is extremely rare for a customer to finish the sales cycle only to realise that it's not a good fit during implementation. This is outcome is as undesirable for Employment Hero as it is for customers such as yourself and our sales team does everything it can to avoid these situations. Though this happens very rarely, we have taken your feedback onboard to avoid this happening again and I can see that your subscription was cancelled before launching the platform.

Wishing you all the best,
Anna from Employment Hero

Rachel
Note globale
  • Secteur d'activité: Gestion d'organisme à but non lucratif
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Employment Hero Review

Publié le 28/10/2019

The on boarding off staff has become so much easier compared to manually entering forms and...

The on boarding off staff has become so much easier compared to manually entering forms and employee information in the system. We also utilise the payroll feature and the payroll team we work with are brilliant too. A lot easier to collate items such as policies, collect employee documents and track their document expiry dates for compliance purposes much easier. Also much easier to track probation periods with the reminders.

Avantages

I like it’s easy to use, the HeroShop (now My Benefits -> Discounts) is brilliant and adds a benefit for employees, issuing employee documents and on boarding them is very simple and saves us so much time otherwise spent on manual on boarding. Leave management, timesheet management very simple and straightforward. Reporting features is great too, to find out staff insights such as headcount numbers etc. Any queries I have or issues with the system the support team is very helpful too!

Inconvénients

Occasionally when I email employment contracts to staff they have difficulty with finding this email in their junk mail / spam / inbox. Some are not able to find this at all. I usually have to then send the contract manually. There’s no way to resend the contract once it has sent, so perhaps a feature such as send a staff member a reminder email to sign their contract could be beneficial. Some staff have trouble uploading their certifications, perhaps by incorrectly dating or using the wrong document format (e.g. Not PDF). I think having more features on the phone app too would be great because majority of staff use employment hero on their phones only because it’s quicker and more convenient. For First or secondary managers, if they can lodge leave on behalf of their staff via the mobile app, I think that’d be a brilliant addition to the phone app.

Réponse de Employment Hero

Hi Rachel,

Thank you so much for taking the time to leave such a detailed review of Employment Hero! It's a huge help to others looking for their own people management platform. It's great to see we've saved you so much time with your HR admin and that you've found the support team so helpful.

We appreciate your detailed feedback about the system too. It is possible to remind pending employees about their contract - I'll send you an email now to show you how.

Thank you again and we'll be in touch shortly.

All the best,
The Employment Hero Team

Heather
Note globale
  • Secteur d'activité: Meubles
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

HR made easy

Publié le 24/10/2019

EH replaces so much paperwork and files that were previously saved on the server which needed to be...

EH replaces so much paperwork and files that were previously saved on the server which needed to be printed, signed and scanned. EH replaces all of this.
Self implementation was painless.
On-boarding new team members is only a few clicks.

Avantages

Time-sheets and leave application from the app
Today's events in the app
Certifications to automatically control licences, tickets and qualification replacing onerous spreadsheets
Content Management - ability to add templates and link these to the relevant team members
HR Documents tab in the personnel file - so easy to issue and finalise contract, pay reviews etc.
Reviews in EH replacing a manual paper system
Good screen layout - easy to navigate

Inconvénients

My only reservation in opting for EH was the lack of a Learning Management System (LMS). Now that GO1 is available this should meet our requirements.

Réponse de Employment Hero

Hi Heather,

Thank you for taking the time to give Employment Hero such a glowing review! We're so happy to see that Employment Hero has streamlined so many aspects of your people management and hope that our LMS is going to continue to make things even easier!

Thank you again,
The Employment Hero Team

Kerry
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Love the platform, makes on boarding new employees a breeze.

Publié le 08/03/2018

Time - This software has saved my sanity in on boarding new employees and now we have over 100...

Time - This software has saved my sanity in on boarding new employees and now we have over 100 staff its great that they can update their details themselves.

Avantages

Ease of use, great on boarding tool, cuts the contract time down considerably, Great task list features, good reporting functions as you can customize easily. Collates all the employee information meaning accounts aren't left to chase down these items from employees.

The employees love the platform too as it has all their information for them in one place and they all love the Annual Leave function

Inconvénients

I would like to be able to assign certain sections to other employees - for example it would be good if the accounts staff could view "Employee Bank Details" without having access to any other information

I would also like to be able to amend and upload (or delete) our own contracts rather than having to go through the support team every time - Support are great if I am not in a rush as it normally take 24-48 Hours to turn around, but if I just need to alter something quickly it would be nice to add and remove myself

Réponse de Employment Hero

Hi Kerry,

Thanks for giving Employment Hero such an amazing review! It's fantastic to see you're getting so much utility from the platform and that your employees love it too. I've passed your feedback on to our product team now, though it's great to see the support team gets your tick of approval!

Thanks again,
The Employment Hero Team

Mark
Note globale
  • Secteur d'activité: Gestion d'organisme à but non lucratif
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Solid HR platform with self-service approach

Publié le 04/12/2019

As an employee, the integrated approach of Employment Hero gives me much greater visibility and...

As an employee, the integrated approach of Employment Hero gives me much greater visibility and control over all the aspects of my employment in one place than any system I'd previously used. It brings together all the bits of information typically stored in folders and emails and separate systems: formal employment docs, leave and pay, performance management, and team dialog around goals and awards.

Avantages

- Ability for users to self-select a range of settings, functions and notifications, as well as find all employment-related documentation in one place.
- Ability to access, review or initiate contractual documents, incident reporting, team comms, goal-setting, policies, reviews and rewards.
- Encourages interaction with employees through goal-setting, nominating others for awards, etc.

Inconvénients

- initially, payroll took a long time to get going (I was told there were complications with syncing records but this is now sorted)
- some elements of the user interface are less intuitive than expected of this generation of software, but relatively minor compared to its overall capability

Réponse de Employment Hero

Hi Mark,

Thank you for taking the time to review Employment Hero! We're glad to see you've had such a positive experience with the platform.

Have a great day,
The Employment Hero Team

Eliza
Note globale
  • Secteur d'activité: Psychologie
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

User friendly and full of features

Publié le 08/05/2020

Hr is all in one easy location now, and easily accessed from everywhere.

Hr is all in one easy location now, and easily accessed from everywhere.

Avantages

It is easy to use and navigate around, for both staff and administrators. It has everything built into it that you would need in an HR software. From the easy on boarding, including the ability to advise staff of new starters requirements, to the inbuilt contracts, the easily editable contracts and forms you can add yourself to the performance reviews to the ability for the organisation to stay on top of certification requirements.

Inconvénients

It would be nice to be able to hyperlink to other documents. such as the policy section, in a policy there may be reference to a form that needs filling in. Would be great if we could like those.

Réponse de Employment Hero

Hi Eliza,

Thank you so much for taking the time to share your experiences with Employment Hero HR. We really appreciate your feedback and are glad we could help centralise your HR.

Have a great day,
The Team at Employment Hero

Georgie
Note globale
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Easy to use platform that employees enjoy interacting with - but don't expect customer service...

Publié le 15/06/2018

Good functions and an easy to use platform don't compensate for lack of support or customer service.

Good functions and an easy to use platform don't compensate for lack of support or customer service.

Avantages

Has cut down on our paper trail. It's good having all the HR documents uploaded in one place that can be accessed by employees.

Inconvénients

Little to no customer support. All correspondence must be by email which is slow and ineffective. EH changed to a 'pay-for-support' arrangement after our company had already signed up - so the appealing point of difference that made EH stand out is now gone. The platform is expensive and can only be paid for by direct debit - which would be okay if invoicing was accurate and correct. We are now looking at other platforms but it's a bit like deciding you want a different breed of puppy after you've house-trained the first one.

Réponse de Employment Hero

Hi Georgie, I know I'm a little bit late to the game here but I wanted to address your concerns regarding our customer support team. In the past 9 months, we've worked tirelessly to improve our response times and expanding our support resources. We've also introduced a brand new education tool that guides users through the platform, step by step, reducing the reliance on our support team. I guess what we're saying is, we can still be that puppy!

Hope to see you on the platform soon,
The Employment Hero Team

Ashley
Note globale
  • Secteur d'activité: Services d'information
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Platform

Publié le 04/07/2019

We have been with EH for almost 3 years now and it has been great to watch the platform continuously...

We have been with EH for almost 3 years now and it has been great to watch the platform continuously grow and improve. Overall it has been a positive experience for us and has provided piece of mind when it comes to HR and payroll processes. We also really enjoy the Employment Hero News articles.

Avantages

EH has allowed us to streamline our on boarding and payroll process while keeping us completely paperless. It has created so much ease for imputing employee information, managing leave requests and processing payroll. Staff love the app and the ease it provides in updating personal details and submitting leave.

Inconvénients

The reporting functionality and the visualisation of the reports could be improved and possibly being able to customise the Security Groups in more detail.

Réponse de Employment Hero

Hi Ashley,

Thank you for your positive and detailed review of Employment Hero. It's great to see that you're finding it easier to onboard new employees, manage leave requests and process your payroll with Employment Hero.

I also appreciate your feedback regarding the reporting feature. I've passed it on to our product team and as you know, we're always working hard to ensure that Employment Hero is the best HRIS available.

Thank you again,
The Employment Hero Team

Caroline
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Could not recommend more highly

Publié le 11/05/2020

Employment Hero is amazing. Not only does the software solve so many problems, the company taht...

Employment Hero is amazing. Not only does the software solve so many problems, the company taht manage it are continually delivering new functionality and services to help business owners & operators. They do so at a highly affordable rate. My company also uses their HR legal services - Employment Innovations - which provide highly affordable advice on all range of HR issues. It's like having an in house HR team for a fraction of the cost

Avantages

As a small business operator, this software enables me to deliver a bonafide and professional HR function to my employees. It helps ensure I'm compliant with regulations and deliver employee services that are reliable and trustworthy. In addition to this, it saves me time.

Inconvénients

There are some areas for improvement but I am not aware of a better product in the market and the developers are continually innovating the product.

Réponse de Employment Hero

Hi Caroline,

Thank you so much for taking the time to review your experiences with Employment Hero. It's great to hear that we've been able to help you and the team at Investa Projects.

We look forward to supporting you for a long time to come.

Thanks again,
The Team at Employment Hero

Loui
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Incredible platform that just gets better

Publié le 03/03/2020

Generally pretty good customer service. email support can be a little slow at times.

Generally pretty good customer service. email support can be a little slow at times.

Avantages

Heaps of ease of life features that make normally time-consuming HR admin tasks really simple.

Inconvénients

Sometimes support questions via the email can go unanswered and you have to pay extra to have a phone line.

Réponse de Employment Hero

Hi Loui,

Thank you for taking the time to review Employment Hero. We're really proud to be able to continue to support Fonda Mexican's people management and look forward to adding even more features to make your HR admin easier!

Thank you also for the feedback regarding our support team. We are working on improving our response times and hope you notice the change soon.

Thanks again,
The Employment Hero Team

Brad
Note globale
  • Secteur d'activité: Matériaux de construction
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Good software - very difficult implementation journey

Publié le 11/03/2022

Avantages

Comprehensive platform with lots of features.

Inconvénients

We have found the implementation journey very difficult. Having to rely on email for every question and waiting up to a day for a reply makes the process agonizingly slow and expensive. There have been a few software glitches and we have been told we will hear back, but each time the ball, unfortunately, gets dropped. Suggest that Employment Hero add a well-trained phone support team which will really help their customers. It has been explained to us that it is a cost and scalability issue as a reason EH do not offer ready access to phone support, but this means that they are placing profit above customer experience which will impact referrals and growth in the long run. I hope management take note and make this a software that will have raving fans, because I know we are not alone in our frustrations and current experience.

Réponse de Employment Hero

Hi Brad,

Thank you for taking the time to share your experience. I'm so sorry to hear that implementation has been difficult!

Ensuring our customers have a great experience is very important to us and behind the scenes we are working on a number of initiatives to help improve this part of the customer journey.

I have passed on your valuable feedback to our team. Thank you for your continued support.

Many thanks,
Anna

Savannah
Note globale
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

The Employment Hero platform has introduced an effortless and smooth transition to our company.

Publié le 01/02/2018

Avantages

Functionality of having the mobile app for employees to log their leave requests, timsheets, view the staff directory and the web-based userface for being able to record, track and manage employees. Also, the on-boarding features are very time sufficient. In the past, our company documented everything manually and printed pages of contracts which would require a physical with signature. Now with Employment Hero everything is completed on the platform and located in one central location and new employees have the ability to login and view as well as digitally sign their employment contract/offer of employment. The ability to review payslips is also a great and private feature of Employment Hero - It is something we are not using at the moment but at looking at phasing out in the near future.

Inconvénients

I don't really have any con's of the software application within Employment Hero. Maybe the opportunity to have a Time in Lieu (TOIL) reporting system can be explored by the developers would assist us more in our operations functions.

Réponse de Employment Hero

Hi Savannah,

Thanks for giving Employment Hero such an amazing review! It's great to see you're getting so much utility out of the platform and finding use in so many different features.

Thanks again,
The Employment Hero Team

Cindy
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Employment Hero feedback

Publié le 16/05/2023

Avantages

The onboarding process, performance reviews and surveys

Inconvénients

- Policies - the "mandatory " option; staff interpreted that if it is not mandatory, it does not apply to them and they have to knowledge it. Perhaps change to "signature or be able to remove that option."- Emergency contact should be mandatory but it is optional. - updates to the profile directly and not from the "import option" example; be able to change the job title on each profile individually. - it is not a full integration with XERO

Réponse de Employment Hero

Hi Cindy,

Thanks for your honest review. I've passed on your feature feedback to our product team.

Thanks for your continued support!

Many thanks,
Rosie

Vincent
Note globale
  • Secteur d'activité: Psychologie
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Employment Hero review

Publié le 23/02/2021

Avantages

The ease of accessibility from an employee perspective. The visual imagery of this program makes it easier to use also.

Inconvénients

Leave balances don't update daily like most programs, instead you have to wait fortnightly. Also, when taking leave you must select individual days or consecutive only if they are the same type of leave.

This makes mapping out long term leave (such as Parental leave) time consuming. E.g imagine you want to use 2 days of Annual leave, 2 days of Parental leave (paid or unpaid) and 1 day of Long Service Leave in an application?

Also, extracting leave related data is not so straight forward as it looks.

Réponse de Employment Hero

Hi Vincent,

Thank you for taking to the time to share your experiences with Employment Hero with others. It's great to see that you're finding so much value in the platform!

Regarding leave balances, Employment Hero Payroll uses projected leave balances to update employees' leave balances in the platform. These are then confirmed in the next pay run.

Thank you for your feedback regarding long term leave management. I've passed this on to our product team now.

Thank you again,
Anna from Employment Hero

Leanne
Note globale
  • Secteur d'activité: Immobilier commercial
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Easy to use HR Platform

Publié le 21/07/2019

We have enjoyed employment hero as it has allowed us to have the ability to manage leave more...

We have enjoyed employment hero as it has allowed us to have the ability to manage leave more effectively and store our policy documents in the one place.

Avantages

Employment Hero is very easy to use, it allows for a clear leave management platform and also a policy document storage

Inconvénients

The interface with Myob can sometimes be an issue, but the problem is more on the myob side.

Réponse de Employment Hero

Hi Leanne,

Thanks for giving Employment Hero such a great review! We love that you're finding the platform easy to use and leave management is that much simpler for you and your team.

Thank you again,
The Employment Hero Team