Tidio

Communicateur pour les entreprises avec chat en direct, messagerie et e-mail en un seul endroit.

Note globale

4,8 /5
(382)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,6/5
Simplicité d'utilisation
4,7/5
Support client
4,7/5

96%
des utilisateurs recommandent cette application
Classer par

Avis clients sur 382

Joséphine
Note globale
  • Secteur d'activité: Pétrole et énergies
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Pratique et répond à mes besoins

Publié le 01/03/2023

Être davantage proactive pour répondre aux utilisateurs.

Avantages

L'outil de chatbot dispose d'un process d'installation facile, de designs préconçus et d'un éditeur visuel pratique qui ne nécessite aucune compétence en codage.

Inconvénients

Les options d'intégration sont limitées par rapport à d'autres outils similaires, ce qui peut être un inconvénient pour ceux qui ont besoin d'intégrations avancées.

Philippe
Note globale
  • Secteur d'activité: Administration juridique
  • Taille de l'entreprise: 501–1 000 employés
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Tidio review

Publié le 18/01/2023

Avantages

Il est facile à utiliser, abordable et offre des fonctionnalités qui m'ont aidé à développer mon business

Inconvénients

Le prix est assez abordable mais il pensé a ajouter une version gratuite 😊

Roberto Alonso
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Fast and easy

Publié le 30/07/2020

Avantages

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

Inconvénients

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application.
I better just to user de webpage and the phone app.

Réponse de Tidio Traduire en Français

Hi there,

Thank you so much for the review!

The Unidentified developer "error" is known to us. We hope to in the future become an identified developer as we see how this may not be convenient. However, please do not be concerned, the app is fully made by us and it is 100% safe to use :)

Akash
Note globale
  • Secteur d'activité: Études de marché
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

One of the best chatbots.

Publié le 13/04/2022

Avantages

First of all, it has a free plan which gives up to 100 unique visitors per month and is best suited for small business websites that are just started. Its user interface and user experience are very nice and it also saves site visitors' data. A notification will be sent when a user is on our website which is wonderful. Customer support is very quick, they help us solve our problems within less time.

Inconvénients

We have been using Tidio as a chatbot for our company website for 6 months, as far as my experience is concerned, I haven't faced any issues with Tidio.

Alternatives envisagées 

Engati

Pourquoi passer à Tidio

1. It has a free plan. 2. User interface and User experience are awesome. 3. Lot of customizations can be done for chat-bot. 4. And luckily its color blue is best suited for our website.

Réponse de Tidio Traduire en Français

Thank you so much for the feedback Akash! Should you need any help regarding Tidio let us know.

Shanthi
Note globale
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Tidio is a benchmark for any product for the use case

Publié le 19/01/2023

Delighted and feeling blessed to have it.

Avantages

It's spot on delivering to the use case it intends to address. I am amazed with such a simple to use without losing details it supposed to cover and manage. So far my experience with it is just delightful and it never failed to provide what I needed, all the time, when I sit man the desk.

Inconvénients

Though I have used for a limited time now, but more confident to state that I cant find anything it to be lacking.

Dominick
Note globale
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Looks great on the outside but features not fully completed

Publié le 12/12/2017

Avantages

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Inconvénients

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Denver
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Very Helpful Software

Publié le 04/01/2023

This software has enhanced the website making it more personal and effective,

Avantages

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

Inconvénients

The major setback was the price of this product. It is a little expensive for smaller companies.

Utilisateur vérifié
Note globale
  • Secteur d'activité: Formation professionnelle et coaching
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Get Tidio if you want to stay connected to your clients and are using a WordPress website

Publié le 01/03/2023

Avantages

Chatting live and seamlessly with clients and site visitors.

Inconvénients

Not much. Maybe the fact that I tried reaching the customer support team for a live chat but kept chatting with a bot with no way to type what I want.Also, this review form is too long!

Rania
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Tidio tool is my favourite

Publié le 10/03/2023

Avantages

It is easy to use and more importantly, you can install it on your phone and consult it at any time and everywhere. And what I really appreciate, is the presence of several forms of contact, i.e. either via email, telephone or chat

Inconvénients

For me I find it better except that I didn't like that we have to enter our emails, the thing that puts us in an uncomfortable situation and makes us hesitate to ask several questions.

Scarlet
Note globale
  • Secteur d'activité: Ressources humaines
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great tool

Publié le 09/03/2023

Avantages

Love that I can provide another way for our audience to contact us with questions.

Inconvénients

I find it quite difficult to map out and set up to get the conversations I want out of it.

Akash
Note globale
  • Secteur d'activité: Art/artisanat
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best in Class!

Publié le 26/01/2023

Customer Support, Customer Engagement on Website

Avantages

I used many automation tools for all my support channels. but what I loved the most is its UI and Chatbot creating ability in lesser time. Moreover, All the channels in one place with a Mobile Application

Inconvénients

Just they need to add WhatsApp API Also. But that's not likely a cons ;)

Manash
Note globale
  • Secteur d'activité: Design
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les mois pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Tidio Review

Publié le 26/02/2023

Good

Avantages

I like the most this software because it's free and easy to use. If you are a single user who manages their software himself then it is a good software to start.

Inconvénients

If you want to use their chatbot then it is so costly.

Jessica
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Easy, fast and amazing!

Publié le 08/10/2020

I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly.

They also have HubSpot's' free account, but the functions that the chatbot offers are very basic.

So, I started searching for good chatbot software and came upon Tidio.

From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement.

Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Avantages

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in.

Oh, and can't forget to mention that we also got to integrate it with our HubSpot account.

Amazing, right?

Inconvénients

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing.

Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Alternatives envisagées 

MessageBird

Pourquoi choisir Tidio 

Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Logiciel antérieur 

MessageBird

Pourquoi passer à Tidio

Tidio is very intuative, easy to use and their support team is amazing!

Réponse de Tidio Traduire en Français

Hi there,

Thank you so much for a thorough review!

We are very proud that you like our product so much!

Thank you for the feedback about our Chatbots too. I will be happy to forward it to our developers for further evaluation.

If anything, we're here for you! :)

Alex
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Effective and affordable

Publié le 03/11/2020

Simple quick affordable effective

Avantages

The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.

Inconvénients

Haven't used it long enough to find negatives yet though I am curious to see if it can notify via desktop on Windows too I haven't figured out to get notified that someone is sending a message on the chat bot yet.

Alternatives envisagées 

LiveChat

Pourquoi choisir Tidio 

They didn't allow changing the Welcome Message without moving up to another tier

Logiciel antérieur 

LiveChat

Pourquoi passer à Tidio

Cost

Réponse de Tidio Traduire en Français

Hello there!
Maciek from Tidio Support here
We really appreciate your kind words and the 5-star review! We hope that you will keep enjoying our product after the trial ends :)
Have a great day and stay safe!

Utilisateur vérifié
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Excellent value for money!

Publié le 15/10/2019

Avantages

We care so much about the chat widget design and our customer have the best experience when talking to us using Tidio. We can fully customize our widget with our platform colors and the operators photos provide a reliable way to our customers contact us. Also the Mac/Web app have just the right tools we need to provide our support service.

Inconvénients

I wish Tidio to have more reports options and a more accurate way to customers rate the conversation (not only "like" or "dislike", but a score from 1 to 5 to help us calculate NPS). Also split chats from the same person in separate conversations to help us to calculate satisfaction scores and response times.

Alternatives envisagées 

tawk.to, JivoChat et Intercom

Pourquoi passer à Tidio

Chat widget: fully customisable and great design; Right tools: the Mac/Web app is simple and easy-to-use; Value for money: the free plan has great features;

Réponse de Tidio Traduire en Français

Hi there,

Thank you very much for the review. I will surely pass your feedback on to our Product Team. We are a data-driven company - and I'm sure they will agree that measuring statistics is one of the most important things in running a business.

Thank you for helping us grow!

Juuso
Note globale
  • Secteur d'activité: Réseaux informatiques
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great!

Publié le 09/12/2019

Avantages

+ Easy
+ Beautiful
+ Beautiful
+ Looks great
+ Multiple features
+ Awesome support
+ Regularly updating

Inconvénients

- Not having ability to remove powered by-logo

Alternatives envisagées 

tawk.to

Pourquoi choisir Tidio 

Tidio is so much better looking and feature richer for using. Administrator dashboard is also more modern.

Logiciel antérieur 

tawk.to

Réponse de Tidio Traduire en Français

Hi there Juuso,

Thank you for the perfect score - I'm stoked you saw the potential in Tidio. I just wanted to let you know, that while we are not offering a fully white-label solution, we can remove the 'powered by' branding as an extra request for our customers who purchased our service for a min. $55 per month.

Bukhosi
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Tidio is an amazing chatbot

Publié le 09/10/2022

I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

Avantages

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Inconvénients

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Jim
Note globale
  • Secteur d'activité: Assurance
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Website chat software

Publié le 07/08/2019

Very satisfied. I've been using Live Chat for years and this fits my budget better.

Avantages

Tidio gets the job done. The free version is all I needed and if that changes, the paid version will add the extra benefits.

Inconvénients

No complaints; free version does everything I need.

Alternatives envisagées 

Wix

Pourquoi choisir Tidio 

The cost; $50/mo for LiveChat didn't fit the budget.

Logiciel antérieur 

Userlike

Pourquoi passer à Tidio

The free version fit my needs.

Réponse de Tidio Traduire en Français

Thank you so much for a stunning rating, Jim.
We are delighted that Tidio does everything you need :)

Yara
Note globale
  • Secteur d'activité: Immobilier
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

To effectively control the channels of communication with customers at all times

Publié le 06/01/2023

Tidio has quickly connected customers to our service staff in various locations, and our response time has improved, helping us find the right solutions faster. The logs provided by Tidio have greatly helped us improve the efficiency of our Customer Service Center services.

Avantages

Tidio allows us to perform many duties, including live chat which I love for its efficiency and speed, and ticket management, which we can assign directly to members according to their specialties. I love that we can automate email, text, WhatsApp and Messenger responses so customers can easily get what they need. Tidio's powerful integration with social media marketing helps us reach more people who are interested in our products. Tidio's unique logs and reports display all information accurately, allowing our quality control team to instantly analyze complaints and gain better knowledge of our performance issues.

Inconvénients

There's nothing to dislike about Tidio, as notifications arrive immediately without delay, and the dashboard makes it easy to find updates as well as quickly access and respond to active updates.

Andrew
Note globale
  • Secteur d'activité: Mode et vêtements
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

It's Changed How We Connect With Our Customers

Publié le 28/01/2019

Avantages

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not.
Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

Inconvénients

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

John
Note globale
  • Secteur d'activité: Internet
  • Taille de l'entreprise: 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

Both we and customers love it

Publié le 24/09/2021

Avantages

I like how scalable Tidio is , it can be used by businesses of any size. The autho-chat assigning is a great way to reduce customer waiting time . Implementing template messages is seamless and they feel like an organic part of the conversation .

Inconvénients

At the beginning some functions can be hard to figure out .As opposed to messages ,linking template emails from our CRM to Tidio can be a bit of a pain .

Réponse de Tidio Traduire en Français

Hi there! Maciek from Tidio Support here

Thank you so much for your kind review and the 5 stars! We will take the cons you mentioned into consideration and will try to improve our product even more.

Have a nice day and take care

Rocio
Note globale
  • Secteur d'activité: Fabrication électrique/électronique
  • Taille de l'entreprise: 51–200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 8.0 /10

Really interesting for social network

Publié le 08/09/2022

Avantages

The best thing about Tidio is the possibility of integrating the tool with other social network chats like Messenger or Instagram.

Inconvénients

The price part is the most complicated to assume when your company is small. It would be nice if they could have differentiated plans for months and company sizes in terms of traffic or billing

Réponse de Tidio Traduire en Français

Hi Rocio! Thank you so much for your kind review :) It's great to know that you like the app.

Trevor
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Hypernocative and brilliantastic Help Desk and Live Chat software.

Publié le 04/12/2022

Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction.

Avantages

It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.

Inconvénients

There is nothing wrong with Tidio as everything works perfectly.

Jane
Note globale
  • Secteur d'activité: Conseil en gestion
  • Taille de l'entreprise: 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Extremely sensational,unexcelled,sublime and beyond magical Help Desk software.

Publié le 08/11/2022

Tidio increases customers satisfaction.This tool automates and increases sales and marketing programs.

Avantages

This tool has chatbots that makes it simple to engage with our customers seamlessly in real-time.I like how this tool automates customers support services.Tidio has a live chat widget that makes it simple to chat with our customers 24/7.

Inconvénients

I haven't experienced any problem with this tool although to access this tool when offline is difficult.

Miguel
Note globale
  • Secteur d'activité: Médecine douce
  • Taille de l'entreprise: 2–10 employés
  • Logiciel utilisé tous les jours pendant Essai gratuit
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

What I was looking for!

Publié le 03/09/2020

I know very little about programming and web design , I construct my sites with templates, I never thought that adding and setting up in minutes a live chat was so easy with Tidio. I tried to install and set up other live chat and I spent a whole day, the only thing I could get was a headache...

Avantages

I didn't have any experience using live chats in my web sites. When I decided to use one, I made a small research and Tidio whas the 2nd. one I tried and I have to say that I don't need to search for an other option.
I will upgrade once my free trial ends.

Inconvénients

Can't find any cons yet... I would like to know if there are any so I could make around them before I get there. I am staying with Tidio.

Réponse de Tidio Traduire en Français

Hi there,

Thank you so much for the review!

We are very happy that you found Tidio so intuitive and easy to use. :)